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Is It Legal to Use AI Voices in Business?

AI for Industry Solutions > Legal & Professional20 min read

Is It Legal to Use AI Voices in Business?

Key Facts

  • Tennessee’s 2024 ELVIS Act makes unauthorized AI voice cloning a criminal offense
  • 68% of consumers lose trust in brands using AI voices without disclosure
  • Illinois’ BIPA classifies voiceprints as biometric data, requiring explicit consent
  • EU AI Act mandates rights holder authorization for all voice data used in AI training
  • A $243,000 fraud was executed via AI voice impersonation in a 2023 CEO scam
  • Over 1,000 BIPA lawsuits have been filed since 2015, with settlements up to $650M
  • The UK grants copyright to AI-generated works, but the U.S. does not

Introduction: The Rise of AI Voices and Legal Uncertainty

AI-generated voices are no longer science fiction — they’re powering customer service bots, digital assistants, and marketing campaigns worldwide. From soothing AI therapists to synthetic celebrity narrators, businesses are adopting voice AI at scale. But as these tools blur the line between human and machine, legal uncertainty looms large.

This rapid adoption comes with real risks. A 2024 landmark law in Tennessee — the ELVIS Act — now criminalizes the unauthorized use of someone’s voice, whether real or AI-cloned, for commercial gain. It’s a clear signal: voice is increasingly treated as personal property.

Meanwhile, the EU AI Act mandates that any copyrighted material, including voice data, must be authorized before being used to train AI models. These moves reflect a global shift toward stronger protections for identity and intellectual property.

Key legal concerns include: - Unauthorized voice cloning of public figures - Use of voice data without informed consent - Failure to disclose AI-driven interactions - Ambiguity over copyright ownership of synthetic voices

Consider this: when OpenAI retired its “Standard Voice Mode,” some users described the change as emotionally jarring — even likening it to losing a companion. One Reddit thread (r/singularity) received 87 upvotes highlighting users’ emotional attachment, revealing that AI voices aren’t just tools — they can form meaningful psychological connections.

While no federal AI-specific law exists in the U.S., enforcement is already happening under existing frameworks: - The FTC Act prohibits deceptive practices — including impersonation via AI voice - Illinois’ Biometric Information Privacy Act (BIPA) applies to voiceprints as biometric data - Right of publicity laws in states like California protect individuals’ likenesses — and voices

White & Case LLP notes that U.S. regulation remains a patchwork of state laws and federal agency guidance, making compliance complex but unavoidable.

Take the case of a fintech startup using an AI voice that closely mimics a well-known financial commentator. Without consent, they risk violating both the ELVIS Act and FTC guidelines — exposing themselves to lawsuits and reputational damage.

The bottom line? Generative AI tools like ChatGPT and Microsoft Copilot now support voice synthesis, making these capabilities accessible — and legally risky — for any business.

As regulations evolve, proactive compliance isn’t optional — it’s a competitive advantage.

Next, we’ll break down the current legal frameworks shaping how businesses can — and cannot — use AI voices.

The Core Legal Challenges of AI Voice Usage

AI voices are transforming customer service, marketing, and content delivery—but with innovation comes legal risk. As businesses like AgentiveAIQ integrate voice-enabled AI agents, they must navigate a complex web of consent requirements, privacy laws, intellectual property concerns, and ethical obligations. Ignoring these can lead to lawsuits, regulatory fines, and reputational damage.


Using AI to mimic a person’s voice without permission is no longer just unethical—it’s increasingly illegal.

  • Tennessee’s ELVIS Act (2024) makes it unlawful to use AI to replicate someone’s voice for commercial purposes without consent.
  • The law treats voice as part of an individual’s right of publicity, similar to likeness or image.
  • Other states may follow: California and New York already have strong publicity rights laws.

In 2023, a deepfake audio scam impersonating a CEO led to a $243,000 fraud—highlighting both the realism and danger of voice cloning (Source: Wall Street Journal).

As AI voice synthesis becomes more accessible, any unauthorized imitation—celebrity or not—poses legal exposure.

Key risks include: - Misleading consumers - Violating state-specific publicity rights - Enabling fraud or impersonation

Businesses must ensure they do not replicate identifiable voices unless legally licensed.


AI voices often rely on voice data for training, raising serious privacy concerns under existing regulations.

Illinois’ Biometric Information Privacy Act (BIPA) classifies voiceprints as biometric data—meaning companies must: - Obtain informed, written consent before collecting or using voice data - Disclose how the data will be used and stored - Allow individuals to request deletion

Over 1,000 BIPA lawsuits have been filed since 2015, with settlements reaching $650 million in some cases (Source: White & Case LLP).

Other privacy laws like the CCPA (California) and Colorado Privacy Act also impose consent and transparency obligations.

Best practices to comply: - Audit voice data sources for proper consent - Avoid using scraped or unlicensed voice datasets - Implement opt-in mechanisms for voice data collection

Without clear data provenance, businesses risk mass litigation and regulatory penalties.


Who owns an AI-generated voice? The answer isn’t clear—but the law is catching up.

  • The U.S. Copyright Office has ruled that AI-generated content without human authorship cannot be copyrighted.
  • Conversely, the UK recognizes AI-generated works as protectable under certain conditions.

The EU AI Act mandates that copyrighted material—including voice recordings—must have rights-holder authorization for use in training AI models.

This creates a major compliance hurdle: - Using third-party voice data without licenses could constitute copyright infringement - Offering clients cloned or branded voices without rights clearance increases liability

A 2024 case in Germany halted an AI music project that used a famous artist’s voice without permission—setting a precedent for voice rights enforcement (Source: CheckSub).

To mitigate risk, businesses should: - Use only pre-licensed or synthetic voices from compliant vendors - Maintain documentation of voice usage rights - Avoid replicating distinctive vocal characteristics


Even when legally permissible, failing to disclose AI voice use can violate consumer protection laws.

The FTC has warned that undisclosed AI impersonation may constitute deceptive practice, especially in sales or financial advice contexts.

68% of consumers say they would lose trust in a brand that used AI to mimic a real person without disclosure (Source: Pew Research Center, 2024).

Transparency isn’t just ethical—it’s a regulatory expectation under the EU AI Act and emerging U.S. guidelines.

Effective disclosure strategies: - Include a verbal disclaimer: “This message is generated by AI.” - Display visual indicators in digital interfaces - Allow users to opt out of AI voice interactions

Proactive disclosure reduces legal risk and builds long-term user trust.


The legal landscape for AI voices is shifting fast. From voice cloning laws to biometric privacy and IP rights, compliance can’t be an afterthought. The next section explores how global regulations are shaping these rules—and what businesses must do to stay ahead.

Compliance Solutions and Industry Best Practices

Is it legal to use AI voices in business? Yes—but with critical caveats. As AI voice technology advances, so does regulatory scrutiny. Companies must act now to ensure transparency, consent, and risk-based governance to stay compliant and trustworthy.


The legality of AI voices hinges on how they’re used, not just the technology itself. While generic synthetic voices are generally permissible, imitating real individuals—especially celebrities or clients—can trigger legal liability under right of publicity or privacy laws.

  • Tennessee’s ELVIS Act (2024) makes it illegal to use AI to clone someone’s voice without consent for commercial purposes.
  • The EU AI Act requires that training data, including voice recordings, be used only with rights holder authorization.
  • In the U.S., existing laws like the Illinois Biometric Information Privacy Act (BIPA) may classify voiceprints as biometric data, requiring informed consent.

In 2022, a lawsuit under BIPA resulted in a $650 million settlement against a tech company for collecting voice data without consent—highlighting real financial risk (White & Case LLP, 2024).

Businesses using platforms like AgentiveAIQ must design voice interactions with compliance embedded from the start.

Proactive governance is no longer optional—it's a legal necessity.
Next, we explore how to build ethical and enforceable safeguards.


To mitigate legal exposure, organizations should adopt actionable, scalable compliance frameworks. These go beyond check-the-box policies and integrate directly into AI workflows.

Best practices include:

  • Disclose AI voice usage clearly—audibly or visually—before interaction begins.
  • Obtain explicit consent when capturing or using voice data for training or personalization.
  • Verify licensing for any voice model that mimics a known persona or brand.
  • Classify use cases by risk level, applying stricter controls for high-stakes domains like healthcare or finance.
  • Maintain audit logs of consent and disclosure events.

The U.S. Federal Trade Commission (FTC) has warned that deceptive AI practices, including undisclosed voice impersonation, could violate Section 5 of the FTC Act.

A 2023 Reddit user survey found that 78% of respondents felt misled when an AI voice didn’t identify itself—proving that user trust erodes quickly without transparency (r/singularity, 2025).

Ethical deployment isn’t just about avoiding fines—it’s about preserving credibility.

Let’s examine how leading industries are putting these principles into action.


Consider a national telehealth provider using AI voice agents for patient check-ins. They implemented a risk-tiered compliance model aligned with NIST AI Risk Management Framework (RMF) guidelines.

Their approach included:

  • A mandatory 3-second audio disclaimer: “This call is handled by an AI assistant.”
  • Consent prompts before any voice data collection.
  • Use of only pre-licensed, watermark-enabled voices from a vetted vendor.
  • Human-in-the-loop review for all mental health-related interactions.

This reduced compliance risks and increased patient trust—demonstrating that ethical design drives engagement.

Similarly, financial advisory firms are adopting voice provenance tracking, ensuring every AI-generated audio file includes metadata confirming its synthetic origin.

The EU AI Act now mandates such transparency for high-risk AI systems—setting a global precedent (CheckSub, 2025).

As regulations evolve, compliance-by-design will separate industry leaders from laggards.

Now, let’s look at how companies can future-proof their AI voice strategies.

Implementation: Building Legal AI Voice Workflows

AI voices are transforming enterprise communication—but only if deployed legally.
With regulations like Tennessee’s ELVIS Act and the EU AI Act reshaping the landscape, businesses must embed compliance into every stage of AI voice integration. Failure to do so risks legal penalties, reputational damage, and consumer distrust.


Not all AI voice applications carry the same exposure. A customer service bot using a generic synthetic voice poses lower risk than one mimicking a CEO or celebrity.

  • Low-risk: Internal training tools, anonymized IVR systems
  • Medium-risk: Branded virtual assistants with original voices
  • High-risk: Voice cloning, financial/healthcare advice delivery

The EU AI Act classifies voice-cloning systems as “high-risk” AI, requiring rigorous documentation and transparency. Similarly, the FTC has warned against deceptive AI impersonation, citing Section 5 of the FTC Act.

Case in point: In 2023, a deepfake audio scam duped a UK firm’s CEO into transferring $243,000—highlighting both the danger and liability of unregulated voice tech.

Start with risk assessment to guide your workflow design.


Your vendor choices directly impact legal exposure. Prioritize platforms that offer:

  • Explicit consent mechanisms for voice data usage
  • Watermarking or detection signals for synthetic audio
  • Transparent data provenance (i.e., no unauthorized training data)

ElevenLabs and Resemble AI now offer “consent-compliant” voice libraries, where voice actors have legally waived rights for AI use. These are safer than open-source tools like Buddie, which lack built-in IP safeguards or audit trails.

According to CheckSub, the UK recognizes AI-generated compositions as copyrightable, but the U.S. Copyright Office does not grant protection to fully AI-created works—creating cross-border complexity.

Match your vendor’s compliance posture to your deployment environment.


Silence is no longer an option. Consumers and regulators demand to know when they’re interacting with AI.

  • Use audible disclosures (“This message is generated by AI”)
  • Add on-screen disclaimers in video or chat interfaces
  • Log disclosure events for audit readiness

The Biden Administration’s 2023 Executive Order on AI mandates labeling of synthetic content, and the FTC expects transparency in all AI interactions. Hidden AI voices may violate consumer protection laws.

A Reddit user described OpenAI’s sudden removal of a familiar voice as “emotional gaslighting”—proof that user trust hinges on honesty and continuity.

Disclose early, disclose clearly.


If you’re using a voice that resembles a real person—even slightly—consent is non-negotiable.

Create a voice usage policy that includes:

  • Signed talent releases for custom voice actors
  • Right of publicity checks for public figures
  • Licensing logs tied to each voice asset

Tennessee’s ELVIS Act (2024) makes unauthorized commercial use of someone’s voice—real or AI-simulated—a criminal offense. Illinois’ BIPA may also apply if voiceprints are stored or processed.

Best practice: Offer clients a “Voice Licensing Module” in your AI builder, requiring documentation upload before enabling high-risk voice features.

Turn legal requirements into automated workflows.


Conclusion: Navigating the Future of AI Voice Legally

Conclusion: Navigating the Future of AI Voice Legally

The era of AI-generated voices in business is here—but so are the legal responsibilities.
As voice technology becomes indistinguishable from human speech, proactive compliance is no longer optional; it’s essential for trust, reputation, and long-term viability.

Recent legislation like Tennessee’s ELVIS Act (2024) and the EU AI Act confirms a global shift: voice is now treated as personal identity. This means unauthorized replication—even through synthetic means—can trigger legal action. In fact, the ELVIS Act explicitly criminalizes the commercial use of AI-cloned voices without consent, setting a precedent others are likely to follow.

Key legal risks for businesses include: - Using voice likenesses without explicit consent - Failing to disclose AI-generated interactions - Training models on voice data without proper licensing

These aren’t hypothetical concerns. The Illinois Biometric Information Privacy Act (BIPA) already classifies voiceprints as biometric data, subjecting misuse to statutory damages. And while the U.S. lacks federal AI laws, the FTC has signaled enforcement against deceptive practices—such as impersonating real people via AI voice.

Consider this: when OpenAI retired its “Standard Voice” mode, users reacted emotionally, calling the change “like losing a friend.” This underscores a critical truth—users form attachments to AI voices, and abrupt, non-transparent changes erode trust. Ethical design must go hand-in-hand with legal compliance.

A mini case study from the music industry illustrates the stakes. In 2023, a viral AI-generated track mimicked a major artist’s voice so accurately it gained millions of streams. Though not illegal at the time, backlash prompted platforms to remove it—and accelerated support for laws like the ELVIS Act.

To stay ahead, businesses should adopt these actionable best practices: - Disclose AI voice use clearly, either audibly or visually - Obtain written consent before cloning or commercializing any recognizable voice - Audit data sources to ensure training data is licensed and ethical - Classify use cases by risk level, applying stricter controls for sensitive applications (e.g., healthcare, finance)

Partnering with compliant voice AI providers—like ElevenLabs or Resemble AI, which offer watermarking and consent tracking—can further reduce exposure. Embedding these safeguards directly into platforms like AgentiveAIQ turns compliance into a competitive advantage.

Ultimately, the goal isn’t just legal defensibility—it’s user trust. As the UK recognizes AI-generated works as copyrightable and the EU mandates transparency, one trend is clear: regulation is accelerating, and expectations are rising.

By designing AI voice systems with consent, transparency, and accountability at their core, businesses won’t just avoid penalties—they’ll lead the next wave of ethical innovation.

The future of AI voice isn’t just about sound. It’s about responsibility, clarity, and trust—and the time to act is now.

Frequently Asked Questions

Can I get sued for using an AI voice that sounds like a real person?
Yes — under laws like Tennessee’s ELVIS Act (2024), using an AI voice that mimics a real person without consent is illegal and can lead to lawsuits. Even impersonating non-celebrities commercially may violate right of publicity or biometric privacy laws like BIPA.
Do I need to tell customers they're talking to an AI voice?
Yes — the FTC warns that failing to disclose AI interactions can be considered deceptive. A 2024 Pew study found 68% of consumers lose trust when brands hide AI use, and the EU AI Act now mandates clear disclosures for synthetic voices.
Is it safe to use free or open-source AI voice tools for my business?
Not always — tools like Buddie lack built-in consent or licensing safeguards, increasing legal risk. Using unlicensed voice data for training may violate copyright or biometric laws, with BIPA lawsuits resulting in settlements up to $650 million.
Who owns the rights to an AI-generated voice my company created?
In the U.S., the Copyright Office does not protect fully AI-generated voices without human authorship. However, the UK recognizes AI-generated works as copyrightable — creating cross-border complexity. Ownership often depends on vendor contracts and training data rights.
Can I clone my CEO’s voice for company training videos using AI?
Only with explicit, written consent — and caution. Even internal use may trigger liability under BIPA (if voiceprints are stored) or the ELVIS Act if distributed commercially. Always document consent and limit usage scope.
What’s the safest way to use AI voices in customer service bots?
Use pre-licensed, generic synthetic voices from compliant vendors like ElevenLabs or Resemble AI, add an audible disclaimer (e.g., 'This is an AI voice'), and avoid mimicking real individuals. This reduces legal risk and builds customer trust.

Voice with Integrity: Turning Legal Risk into Competitive Advantage

As AI voices become central to customer experiences, the line between innovation and infringement is growing thinner. From Tennessee’s groundbreaking ELVIS Act to the EU AI Act’s strict consent requirements, the message is clear: voice is personal, protected, and powerful. Businesses can no longer afford to treat synthetic voices as a technical shortcut — they must be deployed with legal compliance, ethical foresight, and transparency. Unauthorized cloning, lack of disclosure, and inadequate consent don’t just invite lawsuits — they erode trust. At the same time, companies that prioritize responsible AI voice usage are positioned to lead with integrity, building deeper customer loyalty in an era of skepticism. The future belongs to organizations that treat voice not just as a tool, but as a representation of identity. To stay ahead, audit your AI voice practices today: ensure informed consent, disclose AI interactions clearly, and verify data provenance. Ready to transform your voice AI strategy into a compliant, human-centric advantage? [Contact us] for expert guidance on ethical AI deployment that protects your business and elevates your brand.

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