SUPPORT THAT NEVERKEEPS CUSTOMERS WAITING24/7 INSTANT HELP
Give customers instant, accurate answers 24/7. Upload your knowledge base and let AI handle routine support while your team focuses on complex issues.
TRANSFORM YOURCUSTOMER EXPERIENCE
Reduce ticket volume, improve response times, and delight customers with AI that knows your products inside out.
Instant Resolution
Upload your help docs, FAQs, and policies. Your AI provides accurate answers instantly, resolving common issues without wait times.
24/7 Availability
Customers get help anytime, day or night. Your AI never sleeps, ensuring support is always available when customers need it most.
Smart Escalation
AI knows when human help is needed. Complex issues are escalated to your team with full context, ensuring smooth handoffs.
AI THAT KNOWSYOUR PRODUCTS INSIDE OUT
Your AI becomes a support expert by learning from your documentation. Using advanced RAG and Graphiti technology, it comprehends your help articles, FAQs, and policies to provide accurate, helpful responses that actually solve customer problems.
What You Can Upload:
- Help center articles
- Product documentation
- FAQs & troubleshooting guides
- Return/refund policies
- Terms of service
HOW YOUR SUPPORT AIDELIGHTS CUSTOMERS
See how your AI agent handles common support scenarios with empathy and accuracy.
Customer Asks
Customer types their question or describes their issue in natural language.
AI Searches
AI searches your knowledge base and finds the most relevant, accurate information.
Instant Answer
Customer receives a clear, helpful answer or is escalated to human support if needed.
REAL SUPPORT CONVERSATIONSTHAT SOLVE PROBLEMS
Technical Issue
Customer:
"My login isn't working"
AI:
"I'm sorry you're having trouble logging in. Let me help you resolve this. First, have you tried resetting your password using the 'Forgot Password' link?"
Customer:
"Yes, but I never got the email"
AI:
"I understand. Password reset emails sometimes end up in spam folders. Could you check there? If it's not there, I can escalate this to our support team to manually reset your account."
→ Common issue resolved with clear steps
Complex Problem
Customer:
"I was charged twice for my order"
AI:
"I apologize for the billing issue. Double charges are definitely concerning. This requires immediate attention from our billing team to resolve properly."
Customer:
"Can you fix it now?"
AI:
"I'm escalating this to our billing specialists right away. They have the tools to review your account and process refunds. You'll receive an email within 2 hours. Your order number and this conversation will be included."
→ Complex issue properly escalated
BUILT FOR MODERNSUPPORT TEAMS
Everything you need to deliver exceptional customer support at scale.
Your Support Knowledge
Upload help articles, FAQs, product docs, and policies. AI learns it all to provide accurate, contextual support.
Always Accurate
Using RAG and Graphiti, your AI cites sources and provides trustworthy answers based on your actual documentation.
Issue Tracking
When escalation is needed, your team receives detailed summaries via email with customer info and conversation history.
DESIGNED FORSUPPORT EXCELLENCE
Always Learning
Update your docs once, AI instantly knows the changes
Smart Handoffs
Complex issues escalated with full context to your team
Source Citations
AI shows where answers come from for transparency
SUPPORT METRICSTHAT MATTER
Ticket reduction
Response time
Coverage
Customer satisfaction
E-commerce Platform
10,000+ Daily Customers
"Our support AI handles 80% of customer inquiries instantly. From order tracking to return policies, it provides accurate answers 24/7. Our human agents now focus on complex issues that truly need their expertise."
→ 80% reduction in support tickets
SaaS Company
Global Customer Base
"The AI understands our product documentation perfectly. It troubleshoots technical issues, explains features, and even helps with onboarding. Customer satisfaction has never been higher."
→ 4.9/5 customer satisfaction score
READY FOR HAPPIERCUSTOMERS?
Build a support experience your customers will love. Upload your docs and start resolving issues instantly.