Privacy Policy
1. Introduction
Welcome to AgentiveAIQ ("AgentiveAIQ", "we", "us", "our"). We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").
Our company, AgentiveAIQ, is based in Halifax, Nova Scotia, Canada. This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws.
Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use the Service.
2. Information We Collect
We collect information in a few different ways:
a) Information You Provide to Us as a Client:
Account Information: When you sign up for our Service, we collect information like your name, company name, email address, and password.
Billing Information: To process payments for paid plans, we collect billing details and payment information, which is securely handled by our third-party payment processors. We do not store full credit card numbers.
Knowledge Base Data: To provide the Service, you may provide us with data to train your AI agent. This may include scraping your website content or uploading files (e.g., TXT, PDF, MD, DOCX). This data may contain personal information. You are responsible for ensuring you have the necessary rights and permissions to use this data.
b) Information We Process on Your Behalf (from your End-Users):
When you deploy an AI agent on your website, it will interact with your visitors ("End-Users"). We act as a Data Processor on your behalf, collecting and processing the information generated during these chats ("Chat Data"). This may include names, emails, and any other personal information an End-User voluntarily provides.
As the Data Controller, you are responsible for this data. You must ensure that your use of our Service complies with all applicable privacy laws and that you have a privacy policy that informs your End-Users about your use of our AI agent.
c) Information We Collect Automatically:
Usage Data: We automatically collect information about how you interact with our Service, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies to help operate and personalize the Service. You can instruct your browser to refuse all cookies, but some parts of our Service may not function properly.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Service.
Process your transactions and manage your account.
Improve, personalize, and expand our Service.
Communicate with you, including for customer service, to provide you with updates, and for marketing purposes.
Analyze usage to monitor and improve the Service's performance and security.
Process data (including Chat Data and Knowledge Base Data) as directed by you to enable the functionality of your AI agents.
Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following situations:
With Service Providers: We may share information with third-party vendors who perform services for us, such as payment processing, data analysis, and hosting.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
5. Data Security, Storage, and Retention
We implement reasonable administrative, technical, and physical security measures to protect your information. However, no electronic transmission or storage is 100% secure.
Your information may be stored and processed in Canada or any other country where we or our service providers maintain facilities.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
The right to access, update, or delete the information we have on you.
The right to object to or restrict the processing of your information.
The right to data portability.
To exercise these rights, please contact us at team@agentiveaiq.com.
7. Children's Privacy
Our Service is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
AgentiveAIQ
Halifax, Nova Scotia, Canada
Email: team@agentiveaiq.com