INSIGHTS & UPDATESFROM THE AI FRONTIER

A 1.65% average conversion rate means 98.35% of e-commerce traffic doesn't buy. Use AI to reduce cart abandonment, fix mobile friction, and boost conver...

Discover how Amazon's AI-powered personalization, smart recommendations, and 24/7 customer service drive 6-8% conversion rates—double the industry avera...

Discover what constitutes a healthy e-commerce CVR in 2025 and how AI-driven optimization boosts conversion rates by up to 67% with real-time personaliz...

CTR measures clicks, but CVR drives sales. Learn why top e-commerce brands optimize both—and how AI agents boost conversion rates by 22%+ by reducing po...

Discover the real e-commerce conversion rate benchmarks by industry and device. See why 20% is a myth and how AI tools boost CVR by up to 30%.

49–52% of customers prefer human agents, but 92% of companies use AI in support. Learn the subtle signs you're talking to an AI and how to spot the diff...

AI chatbots can damage your e-commerce brand with false info, bias, and privacy risks. Learn how to fix AI trust issues and build reliable, human-augmen...

Discover the real risks of AI chatbots in e-commerce: inaccurate responses, data privacy issues, and lost customer trust. Learn how hybrid AI-human supp...

Discover the top customer service KPIs for the AI era. Track FCR, CSAT, CES, and cost per interaction to improve support quality, reduce costs, and boos...

Improve e-commerce customer support with AI: reduce response time, resolve 80% of tickets instantly, boost CSAT, and lower cart abandonment using key su...

Learn what CSAT is, why it's critical for e-commerce success, and how top brands boost satisfaction to drive retention, loyalty, and revenue. Industry b...

Discover the top AI-powered KPIs for e-commerce customer service that boost satisfaction and reduce costs. Move beyond outdated metrics like AHT and FRT.