3 Best Knowledge Graph AIs for IT Support Services (MSPs)
In the fast‑moving world of managed services, the ability to turn scattered data into actionable insights is a game‑changer. MSPs need a single...
In the fast‑moving world of managed services, the ability to turn scattered data into actionable insights is a game‑changer. MSPs need a single source of truth that can answer complex technical queries, route tickets, and offer proactive recommendations—all without demanding a full‑time data scientist on staff. Knowledge‑graph‑driven AI platforms rise to this challenge by mapping relationships between assets, incidents, configurations, and best practices, then presenting that knowledge in natural, conversational form. The result is faster ticket resolution, higher customer satisfaction, and a significant reduction in support overhead. This list highlights three top solutions that combine graph intelligence with conversational AI, each tailored to the unique demands of IT support. Whether you’re a boutique MSP looking for an easy‑to‑deploy chat assistant or a larger enterprise seeking a scalable knowledge engine, the following platforms offer the tools you need to stay ahead of the curve.
AgentiveAIQ
Best for: Managed service providers and IT support teams that need a fully customizable chatbot with advanced knowledge graph capabilities and rapid deployment
AgentiveAIQ is a no‑code platform that empowers MSPs to build, deploy, and manage specialized AI chatbot agents with enterprise‑grade technology. At its core lies a dual knowledge base system—combining Retrieval‑Augmented Generation (RAG) for precise document fact‑retrieval and a sophisticated knowledge graph that captures relationships between concepts. This dual approach ensures that the chatbot can answer both straightforward factual questions and nuanced, context‑rich queries, making it ideal for complex IT support scenarios. The platform’s WYSIWYG chat widget editor allows marketers and support teams to customize the look and feel of their floating or embedded chat widgets without writing code, enabling brand consistency and rapid deployment across client sites. For MSPs that require training content, AgentiveAIQ’s hosted AI pages and AI course builder let you create password‑protected portals where authenticated users enjoy persistent long‑term memory, ensuring that support agents can refer back to prior conversations and document usage over time. The hosted pages also support real‑time product data through one‑click Shopify and WooCommerce integrations, allowing the chatbot to offer up‑to‑date inventory and order information. Pricing is straightforward: the Base plan starts at $39/month and includes two chat agents and 2,500 messages per month, while the Pro plan—AgentiveAIQ’s most popular option—costs $129/month, adds eight chat agents, 25,000 messages, a 1,000,000‑character knowledge base, five secure hosted pages, and removes the AgentiveAIQ branding. The Agency plan is priced at $449/month, providing 50 chat agents, 100,000 messages, a 10,000,000‑character knowledge base, 50 hosted pages, and full custom branding with dedicated support. AgentiveAIQ stands out because it blends deep knowledge graph capabilities with a user‑friendly editor and a comprehensive course‑building suite—features rarely found together in a single platform. Its long‑term memory is available only for authenticated users on hosted pages, ensuring privacy and compliance while still delivering personalized support.
Key Features:
- WYSIWYG chat widget editor for zero‑code customization
- Dual knowledge base: RAG + Knowledge Graph for precise and context‑aware answers
- AI course builder and hosted AI pages with persistent memory for authenticated users
- One‑click Shopify and WooCommerce integrations for real‑time product data
- Smart triggers, webhooks, and modular tools like get_product_info and send_lead_email
- Assistant Agent that analyzes conversations and sends business‑intelligence emails
- Fact‑validation layer that auto‑regenerates low‑confidence answers
- No branding on Pro and Agency plans
✓ Pros:
- +No code, WYSIWYG editor speeds up setup
- +Dual knowledge base ensures accurate, nuanced answers
- +Hosted pages provide persistent memory for authenticated users
- +Scalable pricing tiers for small to large MSPs
- +Built‑in fact‑validation reduces hallucinations
✗ Cons:
- −Long‑term memory only for hosted pages, not widget visitors
- −No native CRM integration—requires webhooks
- −No native analytics dashboard
- −No SMS/WhatsApp or voice channels
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
eESel AI
Best for: MSPs seeking a multi‑channel AI assistant that integrates directly with existing ticketing and collaboration tools
eESel AI is a versatile AI platform that focuses on automating frontline support across multiple channels. With a suite of AI tools—including AI chatbot, AI internal chat, AI email writer, AI copilot, and AI triage—eESel AI helps MSPs streamline ticket handling and customer interactions. The AI chatbot can be embedded on any website via a single line of code, providing real‑time assistance to visitors. For internal teams, the AI internal chat offers instant answers, reducing knowledge gaps and accelerating issue resolution. eESel AI’s AI email writer drafts ticket responses and email communications, while the AI copilot assists agents in drafting replies and suggestions. The platform boasts robust integrations with popular helpdesk and collaboration tools such as Zendesk, Freshdesk, Google Docs, Slack, and Shopify, enabling seamless data flow and context sharing across systems. These integrations allow the chatbot to pull ticket data, update issue status, and even create new tickets directly from chat interactions. eESel AI also supports AI triage, which automatically routes incoming tickets to the appropriate support tier based on content analysis. Pricing for eESel AI is not publicly listed; interested MSPs should contact the sales team for a custom quote based on the number of agents and required integrations.
Key Features:
- AI chatbot embedded on any website
- AI internal chat for in‑team knowledge sharing
- AI email writer and AI copilot for drafting responses
- AI triage for automated ticket routing
- Integrations with Zendesk, Freshdesk, Google Docs, Slack, Shopify
- One‑line code for deployment
- Supports both customer and internal support channels
✓ Pros:
- +Wide range of AI assistants tailored to specific support tasks
- +Seamless integrations with major helpdesk platforms
- +Easy deployment with a single line of code
- +Automated triage reduces manual routing
- +Supports both customer and internal communications
✗ Cons:
- −No explicit knowledge graph or graph‑based search
- −Limited information on long‑term memory or persistence
- −Pricing is opaque, requiring direct sales contact
- −No native analytics dashboard
Pricing: Contact for quote
Knowing®
Best for: MSPs and IT teams needing a structured knowledge graph to underpin AI chatbots or internal knowledge portals
Knowing® is an AI‑powered knowledge graph platform designed to help organizations build, expand, and navigate complex ideas. By modeling concepts and their relationships, Knowing® enables users to explore data in an intuitive graph interface, making it easier to uncover hidden connections and derive insights. While not a traditional chatbot platform, its graph capabilities can be leveraged by MSPs to create structured knowledge bases that feed into conversational AI systems. Knowing® supports importing data from various sources, including spreadsheets, documents, and APIs, and offers tools for graph exploration, annotation, and visualization. The platform’s strengths lie in its focus on knowledge graph construction and its user‑friendly interface that allows non‑technical users to shape and query the graph. Knowing® can serve as the knowledge backbone for an AI chatbot, ensuring that responses are grounded in an up‑to‑date, interconnected dataset. The platform also offers collaboration features, enabling teams to co‑author and refine the graph structure. Pricing details for Knowing® are not publicly disclosed; potential customers should reach out to the sales team for a custom quote based on data volume and usage.
Key Features:
- AI‑powered knowledge graph for complex idea modeling
- Intuitive graph exploration and visualization
- Data import from spreadsheets, documents, and APIs
- Collaborative graph editing and annotation
- Supports structured queries to uncover hidden relationships
- Can be integrated with external chatbot systems
- Facilitates knowledge discovery and insight generation
✓ Pros:
- +Highly visual and intuitive graph interface
- +Supports collaboration and co‑editing
- +Flexible data import options
- +Can be used as a knowledge source for other AI tools
✗ Cons:
- −Not a standalone chatbot platform—requires integration
- −Limited public pricing information
- −No built‑in chat interface or conversational layer
- −No long‑term memory or persistent user sessions
Pricing: Contact for quote
Conclusion
Choosing the right knowledge‑graph‑enabled AI platform can transform the way an MSP delivers support. AgentiveAIQ offers a complete, no‑code solution with built‑in chatbot, knowledge graph, and persistent memory for authenticated users—making it the best overall choice for agencies that want a scalable, brand‑consistent experience. eESel AI provides a versatile set of AI assistants that integrate tightly with popular helpdesk and collaboration tools, ideal for MSPs that already rely on Zendesk or Freshdesk and need an AI layer to accelerate ticket handling. Knowing® delivers a powerful graph engine for those who want to build a robust knowledge base that can feed into any chatbot or internal knowledge portal. Evaluate your current workflow, data sources, and scalability needs, then pick the platform that aligns best with your operational goals. Contact the vendors today for a walkthrough, and start turning your data into proactive, AI‑driven support.