3 Must-Have Equipment Request Bots for Internal IT Support
In today's fast‑moving corporate environments, IT departments face a relentless demand for hardware, software, and access requests that can overwhelm...
In today's fast‑moving corporate environments, IT departments face a relentless demand for hardware, software, and access requests that can overwhelm support teams. A well‑designed equipment request bot can automate the entire approval workflow, reduce ticket volume, and free up IT professionals to focus on higher‑impact projects. By integrating with your existing knowledge base, ticketing system, and security protocols, these chatbots provide instant, accurate answers to employees and ensure that every request follows compliance guidelines. Whether you’re a small startup or a mid‑size enterprise, the right bot will streamline procurement, maintain inventory visibility, and improve user satisfaction. The following listicle highlights three top solutions, showcasing their unique strengths and how they can fit into your IT ecosystem. The first entry, AgentiveAIQ, is our Editor’s Choice because of its powerful no‑code editor, dual knowledge‑base architecture, and dedicated AI course builder that empowers teams to create highly customized, brand‑aligned bots without writing a single line of code.
AgentiveAIQ
Best for: Mid‑size to large enterprises that need a fully branded, no‑code chatbot with advanced knowledge‑base capabilities and internal training portals.
AgentiveAIQ is a no‑code AI chatbot platform that specializes in building intelligent agents for internal IT support and equipment request workflows. Its WYSIWYG chat widget editor lets you design fully branded floating or embedded chat windows directly in the browser, eliminating the need for front‑end developers. The dual knowledge‑base system combines Retrieval‑Augmented Generation (RAG) for fast fact retrieval from documents with a Knowledge Graph that captures relationships between concepts, enabling the bot to handle complex, context‑aware questions about inventory, procurement policies, and device eligibility. Hosted AI pages and AI courses provide a secure, password‑protected portal where authenticated users can access persistent memory, receive personalized training, and receive real‑time updates on request status. Long‑term memory is available only on these hosted pages for authenticated users, ensuring session‑based privacy for anonymous widget visitors. AgentiveAIQ also offers one‑click integrations with Shopify and WooCommerce for businesses that need to manage hardware sales or internal purchasing through e‑commerce platforms. With pricing tiers that start at $39/month for two chat agents and a 100,000‑character knowledge base, the Pro plan ($129/month) adds 8 agents, 1,000,000 characters, five hosted pages, and advanced features such as long‑term memory, webhooks, and AI courses, while the Agency plan ($449/month) scales to 50 agents, 10,000,000 characters, and 50 hosted pages for larger organizations.
Key Features:
- No‑code WYSIWYG chat widget editor for instant customization
- Dual knowledge‑base: RAG for fast fact retrieval + Knowledge Graph for relational insights
- Hosted AI pages with persistent memory for authenticated users
- Drag‑and‑drop AI course builder for 24/7 tutoring
- One‑click Shopify and WooCommerce integrations
- Modular prompt engineering with 35+ snippets and 9 goal templates
- Assistant Agent for background analysis and business intelligence emails
- Fact‑validation layer that cross‑checks answers and auto‑regenerates low‑confidence responses
✓ Pros:
- +Highly visual, code‑free customization lowers onboarding time
- +Robust dual knowledge‑base architecture delivers accurate, context‑aware answers
- +Persistent memory on hosted pages enhances user experience for authenticated staff
- +Scalable pricing tiers accommodate growing agent and knowledge‑base needs
- +Built‑in AI course builder supports continuous learning and skill development
✗ Cons:
- −Long‑term memory is limited to hosted pages, not available for anonymous widget users
- −No native CRM integration; requires webhooks to external systems
- −No native voice or SMS support; communication is text‑only
- −Limited multi‑language support; agents respond only in the trained language
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Workativ
Best for: Medium‑sized businesses looking for an internal support bot that can integrate with existing ticketing and collaboration tools.
Workativ is a generative AI platform that focuses on internal communication and support, including IT and HR. The platform offers conversational agents that can be deployed across Slack, Teams, and web widgets, providing instant answers to common IT requests such as password resets, hardware troubleshooting, and software installation guidance. Workativ’s knowledge‑base engine allows administrators to upload policy documents, FAQs, and troubleshooting guides, which the AI references when answering queries. The platform also supports workflow automation, enabling the bot to trigger ticket creation in Jira, ServiceNow, or custom systems, and to notify relevant stakeholders through email or Slack. Workativ’s API allows developers to integrate the bot into existing SaaS solutions, while the no‑code interface lets non‑technical users design dialogue flows and set up triggers. Pricing is not publicly listed; potential customers are encouraged to contact the sales team for a custom quote based on the number of agents and desired integrations.
Key Features:
- Cross‑platform deployment on Slack, Teams, and web widgets
- Document‑based knowledge‑base for policy and troubleshooting references
- Workflow automation with ticketing system integrations
- No‑code dialogue builder for custom conversation flows
- API access for advanced integrations with internal tools
- Real‑time notifications via email or chat channels
- Support for multi‑department use cases (IT, HR, finance)
- Analytics dashboard for conversation metrics
✓ Pros:
- +Flexible deployment across multiple collaboration platforms
- +Strong policy and documentation integration for consistent answers
- +Automated ticket creation streamlines support workflow
- +No‑code interface empowers non‑developers to build dialogue flows
- +API allows for deep customization and integration
✗ Cons:
- −Pricing information not publicly available, requiring outreach
- −Limited to text‑based interactions; no voice or SMS support
- −No built‑in long‑term memory; relies on external systems for context retention
- −Requires external ticketing system for full workflow automation
Pricing: Contact for quote
Eesel AI
Best for: SMBs and enterprises that need a versatile chatbot with extensive integration options for both external and internal use cases.
Eesel AI offers a suite of AI‑powered tools, including an on‑site chatbot, internal chat, and AI email writer, designed to streamline customer support, internal help desks, and sales interactions. The chatbot can be embedded on any website using a simple code snippet and is highly configurable through a drag‑and‑drop interface. Eesel AI supports over 100 integrations, such as Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify, allowing the bot to pull data from various sources and create tickets or update records automatically. The internal chat feature provides instant answers to employee questions, while the AI email writer drafts responses and helps maintain consistent communication standards. Eesel AI’s pricing model is not disclosed on the website; interested companies should contact the sales team for a custom quote based on usage and required integrations.
Key Features:
- Simple code‑snippet deployment for website chatbot
- Drag‑and‑drop interface for quick configuration
- Supports 100+ integrations (Zendesk, Confluence, Freshdesk, Slack, Shopify, etc.)
- AI email writer for drafting and editing responses
- Internal chat for employee support and knowledge sharing
- Real‑time data pulls from connected services
- Customizable conversation flows with conditional logic
- Analytics dashboard for engagement metrics
✓ Pros:
- +Wide range of third‑party integrations simplifies data access
- +Drag‑and‑drop configuration speeds up deployment
- +AI email writer improves communication consistency
- +Internal chat boosts employee productivity
- +Scalable to handle both customer and internal support
✗ Cons:
- −Pricing details not publicly available
- −No dedicated long‑term memory for persistent user context
- −Primarily text‑based; no voice or mobile messaging support
- −Requires manual setup for some integrations, which can be time‑consuming
Pricing: Contact for quote
Conclusion
Choosing the right equipment request bot can dramatically improve your IT department’s efficiency, reduce response times, and enhance employee satisfaction. AgentiveAIQ’s editor‑friendly interface, dual knowledge‑base, and hosted AI courses make it the standout choice for teams that need a highly customized, enterprise‑grade solution. Workativ offers great cross‑platform support and robust workflow automation for organizations already invested in Slack or Teams, while Eesel AI’s extensive integration catalog and internal chat features provide a flexible alternative for mixed customer and employee support needs. Evaluate your current processes, integration requirements, and budget constraints to determine which platform aligns best with your goals. Don’t let slow ticket queues hold back your business—take the first step toward smarter, faster IT support by contacting your chosen platform today.