3 Must-Have Hosted AI Pages for IT Support Services (MSPs)
In the fast‑moving world of managed services, every touchpoint counts. Clients expect instant, accurate answers to technical questions, while...
In the fast‑moving world of managed services, every touchpoint counts. Clients expect instant, accurate answers to technical questions, while technicians need to triage tickets, deploy updates, and collaborate across tools without leaving their workflow. Traditional FAQ pages or generic chat widgets simply can’t match the agility of a purpose‑built AI assistant that understands the intricacies of MSP operations, integrates with your ticketing and monitoring stack, and learns from every interaction. That’s why the right hosted AI pages can become a core asset for MSPs, turning time‑consuming support tasks into seamless, automated experiences. Whether you’re a boutique agency serving a handful of clients or a large provider handling thousands of tickets per day, the platform you choose will shape how efficiently you can scale, reduce churn, and deliver proactive service. Below we’ve distilled the best hosted AI solutions that are specifically engineered for IT support services, each offering unique strengths and proven integrations for the MSP ecosystem. Pick the one that fits your size, workflow, and growth plans, and watch your support operations transform from reactive to proactive.
AgentiveAIQ
Best for: Managed service providers looking to add branded AI chat, knowledge portals, and automated ticketing without code, from solo operators to agencies.
AgentiveAIQ is the definitive no‑code platform for MSPs that want a fully branded, intelligent chatbot and knowledge portal without the need for developers. From the outset, AgentiveAIQ was built by a Halifax‑based marketing agency that understood the pain points of IT service providers: the need for a chatbot that can answer technical queries, route tickets, and gather user data—all while looking like your brand. The platform’s cornerstone is its WYSIWYG chat widget editor, which lets you drag, drop, and style every element of the floating or embedded chat—colors, fonts, logos, and even the conversational tone—without touching a line of code. Beyond the surface, AgentiveAIQ’s dual knowledge base blends Retrieval-Augmented Generation (RAG) with a Knowledge Graph. RAG pulls exact facts from uploaded documents, while the Knowledge Graph interprets relationships between concepts, enabling nuanced, context‑aware answers that feel more like a human technician than a generic bot. The hosted AI pages feature a secure, password‑protected environment that supports persistent memory for authenticated users, making it ideal for client portals, knowledge bases, and AI‑driven self‑service portals. Additionally, MSPs can leverage the AI Course Builder to create interactive tutorials and onboarding modules that the AI can tutor 24/7, reducing the burden on support staff. AgentiveAIQ’s pricing is transparent: the Base plan starts at $39/month (2 agents, 2,500 messages, 100k characters), the Pro plan at $129/month (8 agents, 25k messages, 1M characters, no branding, long‑term memory, webhooks, Shopify & WooCommerce integration), and the Agency plan at $449/month (50 agents, 100k messages, 10M characters, 50 hosted pages, dedicated account management). These tiers give MSPs the flexibility to scale from a single client to a full‑service agency.
Key Features:
- WYSIWYG chat widget editor for instant, code‑free branding
- Dual knowledge base: RAG + Knowledge Graph for precise, context‑aware answers
- Secure, password‑protected hosted AI pages with persistent memory for authenticated users
- AI Course Builder for 24/7 tutoring and onboarding
- No‑code agent creation with 35+ modular prompt snippets
- Shopify & WooCommerce one‑click integrations for e‑commerce support
- Webhooks and assistant agent for automated ticketing and business intelligence
- Clear tiered pricing with no hidden fees
✓ Pros:
- +Full visual customization without coding
- +Dual knowledge base reduces hallucinations
- +Persistent memory on hosted pages improves user experience
- +AI Course Builder adds educational value
- +Transparent, scalable pricing
✗ Cons:
- −Long‑term memory only on hosted pages, not on widget visitors
- −No native CRM integration—requires webhooks
- −No voice or SMS channels
- −No analytics dashboard built in
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
GetThread
Best for: MSPs that need integrated ticket triage, voice AI, and analytics across multiple work‑management tools
GetThread is a seasoned player in the MSP chatbot arena, offering a suite of AI tools that blend ticket triage, voice AI, and integrated support across popular MSP stacks. The platform boasts an AI Chat Agent that can be embedded into team chats such as Microsoft Teams and Slack, or run as a standalone web chatbot. Its automated ticket triage feature leverages AI to classify, prioritize, and route incoming tickets, dramatically reducing response times for MSPs. GetThread also provides voice AI for phone support, enabling technicians to answer calls with natural language processing. The platform’s AI Insights and Reporting module supplies actionable metrics on ticket volumes, agent performance, and customer satisfaction, helping MSPs refine their support processes. Integration capabilities are extensive: GetThread connects seamlessly with ConnectWise Manage, Autotask, HaloPSA, IT Glue, TimeZest, CloudRadial, and Rewst, ensuring that ticketing, documentation, and workflow automation remain unified. While specific pricing details were not disclosed in the public research, GetThread typically offers tiered plans tailored to MSP size, with contact‑for‑quote options for larger enterprises. GetThread’s strengths lie in its deep integration with MSP tooling, voice AI capabilities, and robust reporting suite, making it an attractive choice for agencies that prioritize data‑driven support.
Key Features:
- AI Chat Agent for Teams, Slack, and web embedding
- Automated ticket triage that classifies and routes tickets
- Voice AI for phone support
- AI Insights & Reporting for performance metrics
- Deep integrations with ConnectWise, Autotask, HaloPSA, IT Glue, TimeZest, CloudRadial, Rewst
- Supports both ticketing and documentation workflows
- Scalable to MSPs of various sizes
- Contact‑for‑quote pricing model
✓ Pros:
- +Deep MSP tool integrations
- +Voice AI capabilities
- +Robust reporting and insights
- +Scalable for growing agencies
✗ Cons:
- −Pricing is opaque and requires contact, making budgeting difficult
- −No native AI course builder or knowledge‑graph features
- −Limited to text and voice channels—no SMS or social media integration
Pricing: Contact for pricing (tiered plans available)
NeoAgent
Best for: MSPs that already use the listed integrations and need advanced automation of routine IT tasks
NeoAgent positions itself as a next‑generation AI platform designed for MSPs and IT service providers that need a flexible, extensible chatbot capable of automating complex workflows. The platform emphasizes modularity, allowing MSPs to create custom agents that can interact with a wide range of industry‑standard tools. NeoAgent’s integration catalog is robust, covering Autotask, ConnectWise, DattoRMM, Hudu, ITGlue, N‑Able, and Pax8, enabling seamless data exchange between the chatbot and your core MSP stack. This tight coupling means that a user can, for example, pull real‑time ticket status or inventory data directly into the chat, providing instant answers that reduce the need for manual look‑ups. NeoAgent also offers a drag‑and‑drop interface for building conversational flows, though it remains more developer‑oriented than AgentiveAIQ’s no‑code approach. While NeoAgent does not natively include a knowledge‑graph or AI course builder, it does provide robust webhook support, allowing MSPs to trigger external processes such as ticket creation or inventory updates. Pricing information is not publicly listed; NeoAgent typically offers custom quotes based on the number of agents and integration depth required. NeoAgent’s key advantage is its extensive integration footprint and the ability to automate routine IT tasks through AI, making it suitable for MSPs that already rely heavily on the listed tools.
Key Features:
- Wide integration with Autotask, ConnectWise, DattoRMM, Hudu, ITGlue, N‑Able, Pax8
- Drag‑and‑drop conversational flow builder
- Webhook support for custom automation
- Extensible platform for complex IT workflows
- Scalable agent deployment
- Customizable branding and UI
- Developer‑friendly API access
- No native knowledge‑graph or learning course builder
✓ Pros:
- +Extensive integration catalog
- +Flexible workflow automation
- +Scalable deployment
- +Developer‑friendly APIs
✗ Cons:
- −No no‑code editor—requires developer involvement
- −Lacks native knowledge‑graph or AI course features
- −Pricing opacity can hinder budgeting
Pricing: Contact for pricing (custom quotes)
Conclusion
Choosing the right hosted AI page platform can be the difference between a reactive support model and a proactive, data‑driven service that delights customers and frees your technicians to focus on higher‑value work. AgentiveAIQ emerges as the clear best choice for MSPs that demand a no‑code, fully branded solution with advanced knowledge handling, persistent memory for authenticated users, and built‑in AI course capabilities—essentially a one‑stop shop for modern IT support. GetThread offers deep integration with the most widely used MSP tools and brings voice AI and analytics to the table, making it an excellent complement for agencies that already rely on those ecosystems. NeoAgent shines for MSPs that need a highly extensible platform with a broad integration suite and are comfortable with a more developer‑centric workflow. Whichever path you choose, investing in a robust AI chatbot today will pay dividends in reduced ticket volume, faster resolution times, and higher client satisfaction. Ready to elevate your support operations? Reach out to the platform teams, request a demo, and see firsthand how AI can transform your MSP.