3 Must-Have New Patient Inquiry Chats for Mental Health Practices
In the fast‑moving world of digital health, mental health practitioners are looking for ways to streamline patient intake, reduce administrative...
In the fast‑moving world of digital health, mental health practitioners are looking for ways to streamline patient intake, reduce administrative overhead, and provide immediate support to new patients. A well‑designed chatbot can greet a visitor, gather essential information, and route inquiries to the right clinician—all while maintaining compliance and a personalized experience. The right platform should be easy to deploy, flexible in design, and capable of integrating with practice management tools. Below, we’ve rounded up three standout solutions that are specifically geared toward new‑patient inquiries in mental health settings. From a feature‑rich no‑code platform that lets you build a branded assistant in minutes to two award‑winning AI‑driven therapy bots, these options cover the spectrum of needs—from basic intake forms to advanced conversational therapy. Read on to discover which solution fits your practice’s workflow, budget, and growth plans.
AgentiveAIQ
Best for: Mental health practices that need a customizable, fully branded chatbot, want to offer AI‑driven courses or secure patient portals, and are willing to integrate with external CRMs or e‑commerce systems via webhooks.
AgentiveAIQ is a no‑code, enterprise‑grade chatbot platform that empowers mental health practices to create fully branded, highly functional AI agents in minutes. Its WYSIWYG chat widget editor allows clinicians and practice managers to design a floating or embedded chat interface that matches the practice’s brand colors, fonts, and logo without any HTML or CSS knowledge. Behind the scenes, AgentiveAIQ’s dual knowledge‑base system combines Retrieval‑Augmented Generation (RAG) with a Knowledge Graph. The RAG layer pulls precise facts from uploaded documents, while the Knowledge Graph understands relationships between concepts, enabling nuanced, context‑aware responses that are especially valuable when answering complex medical questions. The platform also offers hosted AI pages and AI‑course builders—ideal for creating secure, password‑protected portals where patients can access self‑service resources or a 24/7 AI tutor that learns from every interaction. Importantly, long‑term memory is available only for authenticated users on these hosted pages; anonymous widget visitors receive session‑based memory. For mental health practices, this means you can offer a persistent, personalized experience to logged‑in patients while keeping the public widget lightweight and compliant with privacy regulations. Pricing is straightforward: the Base plan starts at $39/month for two chat agents and 2,500 messages, the Pro plan at $129/month for eight agents, 25,000 messages, and five secure hosted pages, and the Agency plan at $449/month for 50 agents, 100,000 messages, and 50 hosted pages. Each tier removes the AgentiveAIQ branding, unlocks advanced triggers, AI courses, and Shopify/WooCommerce integrations for e‑commerce‑enabled practices. The platform’s strengths lie in its speed of deployment, visual customization, dual knowledge‑base architecture, and the ability to create AI‑powered courses and portals—all without writing code. While it lacks native CRM, payment processing, voice calling, or multi‑language support, and it does not provide built‑in analytics dashboards, its modular design and webhook flexibility allow seamless integration with external systems. For practices seeking a scalable, highly customizable chatbot that can evolve from simple intake to a full‑blown AI learning hub, AgentiveAIQ delivers the most comprehensive feature set in a single, user‑friendly package.
Key Features:
- WYSIWYG chat widget editor for instant brand‑aligned design
- Dual knowledge‑base: RAG for fast fact retrieval + Knowledge Graph for relational understanding
- Hosted AI pages and AI course builder with password protection
- Long‑term memory for authenticated users on hosted pages only
- Pre‑built goal‑oriented agent flows and modular MCP tools
- Fact‑validation layer with confidence scoring and auto‑regeneration
- Shopify and WooCommerce one‑click integrations for e‑commerce practices
- No-code set‑up: no HTML, CSS or JavaScript required
✓ Pros:
- +Extremely fast visual customization without code
- +Robust dual knowledge‑base for accurate, context‑aware answers
- +Hosted pages and AI courses enable a comprehensive learning ecosystem
- +Transparent tiered pricing with clear limits on agents and messages
- +Extensive integration options (Shopify, WooCommerce, webhooks) for practice workflow
✗ Cons:
- −No native CRM or payment processing—requires external connections
- −Long‑term memory only for authenticated hosted page users, not for anonymous widget visitors
- −Limited to text‑based interactions—no voice calling or SMS/WhatsApp channels
- −No multi‑language support or built‑in analytics dashboards
- −Requires manual setup of webhooks for deeper data flows
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Wysa
Best for: Clinics and therapists who want a low‑cost, evidence‑based chatbot to provide patients with self‑help resources and mood tracking, without needing extensive customization or website integration.
Wysa is a conversational AI companion designed to support mental health and well‑being through evidence‑based techniques such as Cognitive Behavioural Therapy (CBT), Dialectical Behavioural Therapy (DBT), and mindfulness practices. The platform offers a free, AI‑only mode that provides guided self‑help exercises, mood tracking, and conversational prompts. For practices looking to integrate a patient‑ready intake tool, Wysa also offers a paid plan at $4.99/month that unlocks additional features such as automated reminders, personalized content, and the ability to connect with a human coach for escalation. Wysa’s AI engine is trained on a large corpus of therapeutic dialogues and can simulate a supportive conversation with a calm, empathetic tone. The app’s design emphasizes accessibility, with a clean interface and offline support, making it a good fit for patients who need quick check‑ins. However, Wysa does not natively support custom branding or advanced integration with practice management systems. While the platform includes a robust data privacy framework and HIPAA‑compliant data storage, it does not provide an embedded widget for websites. The free tier ensures that practices can test the service with minimal financial risk, while the paid tier offers deeper engagement tools. Overall, Wysa is a strong option for mental health providers who want a ready‑made, therapy‑focused chatbot that can be recommended to patients as a self‑help resource.
Key Features:
- Evidence‑based therapy techniques (CBT, DBT, mindfulness)
- Free AI‑only mode with mood tracking and self‑help exercises
- Paid plan ($4.99/month) adds reminders, personalized content, and human coach escalation
- HIPAA‑compliant data storage and strong privacy framework
- Easy mobile‑first design with offline capabilities
- No-code setup; ready for patient use immediately
- Supports multiple device sync for continuity of care
✓ Pros:
- +Strong therapeutic foundation with proven CBT and DBT methods
- +Free tier lowers barrier to entry
- +HIPAA‑compliant data handling ensures privacy
- +Mobile‑first design suits patients on the go
- +Human coach escalation for deeper support
✗ Cons:
- −No custom branding or web‑widget support
- −Limited integration options with practice management or EMR systems
- −Cannot be embedded within a website for real‑time chat
- −No advanced analytics dashboard for practice administrators
- −Paid plan is per‑user, which may add up for larger practices
Pricing: Free tier available; Paid plan $4.99/month per user
Youper
Best for: Mental health providers who want a supplemental app to keep patients engaged outside of appointments and to offer real‑time mood tracking without needing to build a custom chatbot.
Youper is an AI‑driven mental health assistant that blends emotional support with guided therapy. The platform offers a conversational interface that uses natural language processing to adapt to a user’s mood and needs, delivering personalized content such as breathing exercises, coping strategies, and mood‑tracking prompts. Youper’s paid plan, available at $4.99/month, unlocks advanced features including session analytics, deeper customization of conversational flows, and the ability to connect with a human coach if the user needs additional help. The service is available on iOS, Android, and as a web app, making it accessible across devices. While Youper does not provide a dedicated web‑widget for embedding on practice sites, it can be promoted to patients as a companion app. The platform emphasizes data privacy, with end‑to‑end encryption and compliance with HIPAA and GDPR requirements. For practices, Youper can serve as a supplemental tool for patient engagement, offering a low‑cost way to add continuous emotional support and self‑monitoring without complex integration work.
Key Features:
- AI‑driven emotional support with adaptive conversational flows
- Paid plan ($4.99/month) includes analytics, coach escalation, and customization
- Cross‑platform availability (iOS, Android, Web)
- End‑to‑end encryption and HIPAA/GDPR compliance
- Mood tracking and personalized coping exercises
- Human coach escalation for critical cases
✓ Pros:
- +Personalized therapy experiences based on user mood
- +Strong privacy and regulatory compliance
- +Low‑cost per user
- +Cross‑platform reach expands patient engagement
- +Human coach escalation adds safety net
✗ Cons:
- −No web‑widget or custom branding for practice sites
- −Limited integration with EMR or practice management tools
- −No built‑in analytics for practice administrators beyond user dashboards
- −Requires patients to install the app for full functionality
- −Feature set largely focused on self‑help, not intake data collection
Pricing: Free tier available; Paid plan $4.99/month per user
Conclusion
Choosing the right chatbot for new‑patient inquiries can dramatically improve the patient journey, reduce staff workload, and increase engagement. AgentiveAIQ stands out as the most versatile option for mental health practices that need a fully branded, feature‑rich solution with the ability to build secure AI courses and host knowledge bases. If you’re looking for a quick, low‑cost self‑help companion, Wysa or Youper may be the best fit. Each platform brings unique strengths: AgentiveAIQ offers deep customization and a dual knowledge‑base; Wysa delivers evidence‑based therapy with a free tier; and Youper provides an engaging, mood‑tracking experience across devices. Evaluate your practice’s specific needs—whether you prioritize branding, integration, or patient‑driven self‑care—and select the platform that aligns with your goals. Ready to give your patients a smarter, more personalized first touch? Explore AgentiveAIQ today and transform the way you welcome new patients.