5 Best Appointment Booking Chats for Physical Therapy

Tars is a well‑known chatbot builder that has carved out a niche in the appointment‑booking space. Its drag‑and‑drop interface allows users to create conversational flows that guide patients through the scheduling process, from selecting a treatment type to confirming appointment details. Tars’ templates include pre‑built booking flows that can be customized to fit a physical therapy practice’s specific requirements. The platform also offers integration with popular calendar services such as Google Calendar, Outlook, and iCal, ensuring that scheduled appointments sync automatically with a practitioner’s calendar. One of Tars’ strengths is its ability to collect structured data through forms embedded in the conversation. Practitioners can request patient information such as insurance details, medical history, or preferred appointment times. The captured data can be exported to CSV files or integrated with third‑party CRMs through Zapier, making it easier to maintain patient records. For practices that value a visual approach, Tars also provides basic styling options—custom colors, logos, and fonts—to keep the chatbot consistent with the clinic’s branding. Pricing for Tars starts at $49/month for the “Starter” plan, which includes 1,000 chats per month and access to the drag‑and‑drop editor. The “Professional” plan ($99/month) offers unlimited chats, advanced analytics, and additional integrations. Tars also provides a free trial, allowing practices to test the platform before committing. Overall, Tars is a solid choice for clinics that want a quick, visual way to build a booking chatbot without coding. Its integration with calendar services and data export features make it easier to incorporate the bot into existing workflows.

Landbot.io offers a conversational interface builder that emphasizes a no‑code experience, making it a popular choice for healthcare providers who need a chatbot that can handle appointment scheduling. The platform’s drag‑and‑drop builder allows practitioners to create conversational flows that guide patients from initial greeting to appointment confirmation. Landbot’s flow builder supports conditional logic, allowing the bot to ask follow‑up questions based on prior answers, which is useful for gathering detailed patient information or triaging symptoms before booking. Landbot also integrates with calendar services, so scheduled appointments automatically appear on a practitioner’s Google Calendar or Outlook. The bot can send email or SMS reminders to patients, reducing no‑shows. Additionally, Landbot can embed the chatbot on any website or share a direct link, giving flexibility in how patients access the booking system. The pricing structure for Landbot starts at $30/month for the “Basic” plan, which includes 500 chats per month and access to the visual builder. The “Professional” plan ($55/month) provides unlimited chats, advanced analytics, and additional integrations such as Zapier and Mailchimp. Landbot also offers a free trial and a community plan for small projects. Landbot’s strengths lie in its powerful visual editor and robust integration ecosystem. However, it lacks a built‑in knowledge‑base engine or advanced AI features, meaning responses are largely script‑based unless the user integrates external AI services.

Acuity Scheduling is a dedicated appointment‑booking platform that has been widely adopted across healthcare settings, including physical therapy clinics. The platform offers a patient‑friendly booking experience where clients can view real‑time availability, select appointment slots, and receive instant confirmation. Acuity’s scheduling engine is highly configurable, allowing practitioners to set up multiple appointment types, durations, and buffer times, which is essential for managing a busy therapy schedule. Acuity also provides a robust intake form system, letting clinics collect patient information such as insurance details, medical history, and consent forms before the appointment. The data captured can be exported to CSV or integrated with EMR systems via Zapier. Additionally, Acuity supports automated email reminders, SMS notifications, and the ability to accept payments through Stripe or PayPal. Practitioners can embed the booking widget on their website or share a direct link, ensuring patients can schedule appointments from any device. Pricing for Acuity ranges from a free plan that supports one user and up to 30 appointments per month, to a Pro plan costing $15/month per user for unlimited appointments, custom branding, and advanced integrations. The most extensive plan, the Premium plan, costs $30/month per user and adds features such as advanced reporting and patient communication tools. While Acuity isn’t a chatbot platform per se, its conversational booking experience via the embedded widget can be paired with a chatbot for a more engaging interaction. For practices that prioritize a streamlined scheduling workflow and robust intake data collection, Acuity remains a top contender.

Mindbody is a comprehensive health‑and‑wellness management platform that includes appointment scheduling, membership management, and marketing automation. For physical therapy practices, Mindbody offers a patient‑facing booking interface that can be embedded on a clinic’s website or accessed via a mobile app. The platform manages appointment calendars, sends automated reminders, and allows patients to view real‑time availability for multiple therapists. Mindbody’s booking flow is highly customizable; clinics can tailor appointment types, duration, and intake questions. The platform also supports payment processing through integrated gateways, enabling patients to pay a co‑pay or full fee at the time of booking. Additionally, Mindbody provides customer relationship tools such as automated email campaigns, loyalty programs, and data analytics to help practices grow their patient base. Pricing for Mindbody is tiered and typically requires a custom quote based on the number of locations and staff. The “Small Business” package starts around $50/month for a single location and a handful of staff members, while larger practices can opt for the “Enterprise” package that offers advanced features and priority support. Mindbody’s strengths lie in its all‑in‑one approach to practice management, but it can be more complex to set up compared to dedicated chatbot builders. Practices that want a single platform to handle scheduling, payments, marketing, and CRM may find Mindbody an attractive option.