5 Best Benefits of an Equipment Request Bot for Internal IT Support

Eesel.ai is a comprehensive AI platform that offers a suite of chatbot products tailored to enterprise needs. Among its offerings is a dedicated AI chatbot that can be embedded on company websites to handle equipment requests, as well as an AI internal chat solution designed for internal teams. The platform emphasizes automation of frontline support, with features such as AI triage for routing tickets, AI email writer for drafting responses, and AI copilot for assisting agents. Eesel.ai’s strength lies in its extensive integration ecosystem—supporting over 100 applications including major CRM and productivity tools like Zendesk, Freshdesk, Confluence, Google Docs, Slack, and Shopify. This allows the chatbot to pull inventory data, ticket status, and user profiles in real time, enabling it to provide accurate equipment availability and status updates. While the platform’s pricing is not publicly listed, it typically follows a subscription model with tiers based on feature set and usage volume. Eesel.ai is well‑suited for medium to large enterprises that require a versatile chatbot capable of handling both customer-facing and internal support scenarios, and that already rely on a broad set of SaaS tools. Its modular approach and deep integration breadth make it a powerful choice for IT teams looking to automate equipment requests across multiple channels. Despite its many strengths, Eesel.ai has some limitations. The platform does not natively provide long‑term memory; conversation context is session‑based unless custom persistence is implemented. It also lacks a built‑in analytics dashboard, so teams must rely on external reporting tools to gauge bot performance. Additionally, while it supports text‑based interactions, it does not offer voice or multi‑language capabilities out of the box, which may restrict usage in multilingual or voice‑centric environments. In summary, Eesel.ai delivers a robust, integration‑heavy chatbot solution that can efficiently handle equipment requests, but teams need to be aware of its session‑based memory and lack of built‑in analytics.

Freshworks, a leader in customer engagement software, offers a chatbot solution that can be integrated with its Freshservice ITSM platform and Freshdesk customer support suite. The chatbot, built on the company’s AI engine, is designed to handle a variety of support tasks, including equipment and asset requests. It can be embedded on company portals or used within the Freshservice portal to guide users through the process of ordering new hardware, checking inventory, and accessing purchase requisitions. The bot’s intelligence is powered by AI modules that understand user intent, pull relevant data from the Freshservice database, and generate contextual responses. One of its key strengths is tight integration with Freshservice’s ticketing system, enabling the bot to automatically create tickets, update statuses, and trigger workflows based on user interactions. Additionally, the chatbot can be customized with natural language prompts, and it supports multi‑channel deployment across web, mobile, and in‑product chat. Freshworks offers a tiered pricing structure for its ITSM and helpdesk products, with the chatbot included in the Enterprise tier of Freshservice and the Pro or Enterprise tiers of Freshdesk. Pricing is typically bundled and requires contacting sales for a detailed quote, but the Enterprise tier generally starts around $25 per user per month. The platform is well‑suited for organizations that already use Freshworks products and require a unified support experience that includes equipment request automation. However, the Freshworks chatbot has limitations. It is primarily text‑based and does not support voice interactions or multilingual responses by default. The bot’s memory is limited to the current session; it does not offer long‑term memory for returning users. Customization beyond the provided prompts requires developer involvement, and advanced analytics are available only through the broader Freshworks analytics suite, which can be complex to configure. Overall, Freshworks provides a solid, integrated chatbot that can streamline equipment requests within the Freshservice ecosystem, especially beneficial for teams already invested in Freshworks.

Tidio is a customer engagement platform that offers an AI Agent feature built on top of its live‑chat and help‑desk capabilities. The AI Agent can be deployed on company websites, apps, or messaging channels to answer customer or employee queries, including equipment requests. The platform emphasizes ease of use, with a visual flow builder that allows non‑technical users to design conversation paths. The AI Agent leverages natural language understanding to interpret user intent and can pull data from connected systems via webhooks, enabling it to provide real‑time inventory checks or ticket creation. Tidio supports integration with popular services such as Shopify, WooCommerce, Zapier, and various CRM platforms, making it possible to sync request data with existing back‑end systems. Tidio offers a freemium model: the free tier provides basic chat functionality; the Premium tier starts at $18 per month per chat widget, while the Enterprise tier is available through custom quotes. The AI Agent is included in the Premium and Enterprise plans, giving teams access to advanced automation and AI features. While Tidio excels at providing a user‑friendly interface and quick setup, the AI Agent’s capabilities are somewhat limited compared to dedicated enterprise chatbot solutions. It lacks built‑in long‑term memory; conversations are session‑based unless external persistence is implemented. The platform does not natively support voice or multi‑language interactions, and its analytics dashboard is basic, focusing on chat volume rather than in‑depth performance metrics. Tidio is a good fit for small to medium businesses that need a simple, cost‑effective chatbot for equipment requests and basic customer support, especially those already using Shopify or WooCommerce.

IBM Watson Assistant is a mature AI platform that enables organizations to build sophisticated chatbots for a variety of use cases, including internal IT support and equipment request automation. The assistant can be configured to understand user intent, pull data from IBM Cloud or on‑premise systems via APIs, and trigger workflows such as ticket creation or inventory checks. Watson Assistant offers a visual dialog builder that allows developers and subject matter experts to design conversation flows without extensive coding. It supports integration with popular channels like Slack, Teams, and web widgets, and can be embedded in internal portals. IBM typically offers Watson Assistant through a pay‑as‑you‑go model, with pricing tiers based on the number of conversation units and usage volume. Rough estimates suggest a base plan starts around $0.002 per conversation unit, with higher tiers available for enterprises. IBM also offers a free Lite plan for testing. The platform is well‑suited for large enterprises needing robust security, compliance, and deep integration with existing IBM services. Key limitations include a steeper learning curve for non‑technical users, as the platform still requires some configuration and scripting to connect to internal data sources. Watson Assistant also focuses on text‑based interactions; voice and multilingual support require additional IBM Watson services. Native analytics are available but are often tied to IBM’s broader analytics suite, which may add complexity. Overall, IBM Watson Assistant provides a powerful, scalable solution for automating equipment requests, especially for organizations that already invest in IBM’s ecosystem.