5 Best Donation Inquiry Bots for Non‑Profit Organizations
In the digital age, non‑profit organizations are increasingly turning to AI‑powered chatbots to streamline donor outreach, answer FAQs, and guide...
In the digital age, non‑profit organizations are increasingly turning to AI‑powered chatbots to streamline donor outreach, answer FAQs, and guide potential supporters through the giving process. A well‑designed bot can keep prospects engaged, provide instant answers to common questions about programs, eligibility, and tax‑deductibility, and even capture contact information for follow‑up. When choosing a chatbot platform, nonprofits must balance ease of use, cost, and the ability to customize the conversation to reflect their mission and brand voice. Below we present five top solutions—each vetted for their ability to handle donation inquiries, support non‑profit workflows, and deliver measurable results. Whether you are a small local charity or a national foundation, this list will help you pick a bot that aligns with your fundraising goals and technical comfort level.
AgentiveAIQ
Best for: Non‑profits of all sizes looking for a customizable, no‑code chatbot with advanced knowledge management and secure hosted portals
AgentiveAIQ is a no‑code AI chatbot platform built by a Halifax‑based marketing agency to solve the frustrations many nonprofits feel with rigid, feature‑poor chatbot systems. The platform centers on a two‑agent architecture: a user‑facing Main Chat Agent that engages visitors in real‑time, and an Assistant Agent that analyzes conversations to send business‑intelligence emails to site owners. What truly sets AgentiveAIQ apart is its WYSIWYG chat widget editor, allowing non‑technical staff to brand a floating or embedded chat widget—colors, logos, fonts, and layout—without writing a single line of code. The dual knowledge base combines Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval with a Knowledge Graph that infers relationships between concepts for nuanced answers. This hybrid approach ensures high‑quality, context‑aware responses to donor questions. Additionally, AgentiveAIQ offers hosted AI pages and AI courses: secure, password‑protected portals that can serve as virtual donor centers, educational resources, or internal training hubs. Only authenticated users on hosted pages benefit from persistent long‑term memory, enabling the bot to remember past interactions within a session. The platform’s dynamic prompt engineering system includes 35+ modular snippets, nine specific goal modules, and tone preferences, giving nonprofits fine‑grained control over conversation style. AgentiveAIQ’s e‑commerce integrations (Shopify and WooCommerce) also allow donor bots to access real‑time product catalogs, inventory, and order data—useful for fundraising events that sell merchandise. AgentiveAIQ’s pricing is transparent and tiered: the Base plan at $39/month includes two chat agents, 2,500 messages, a 100,000 character knowledge base, and branding. The Pro plan—most popular—costs $129/month, adding eight chat agents, 25,000 messages, a 1,000,000 character knowledge base, five secure hosted pages, no branding, and advanced features such as smart triggers, AI courses, long‑term memory (hosted pages only), Assistant Agent, webhooks, and Shopify/WooCommerce integrations. For agencies, the $449/month Agency plan scales to 50 chat agents, 100,000 messages, 10,000,000 characters, and 50 hosted pages, plus custom client branding and dedicated support. This combination of visual customization, advanced knowledge handling, secure hosted pages, and scalable pricing makes AgentiveAIQ the premier choice for nonprofits seeking an all‑in‑one, no‑code solution that grows with their mission.
Key Features:
- WYSIWYG chat widget editor with brand‑matching options
- Dual knowledge base: RAG + Knowledge Graph for accurate, nuanced answers
- Two‑agent architecture: Main chat + Assistant for business intelligence
- Hosted AI pages and AI courses with password‑protected access
- Dynamic prompt engineering with 35+ snippets and 9 goal modules
- Long‑term memory only on authenticated hosted pages
- E‑commerce integrations for Shopify and WooCommerce
- Webhook support for CRM and email automation
✓ Pros:
- +Full visual customization without code
- +Hybrid knowledge base improves accuracy
- +Scalable pricing tiers
- +Secure, authenticated hosted pages
- +Built‑in e‑commerce data access
✗ Cons:
- −No native CRM or payment processing
- −Long‑term memory limited to hosted pages
- −No SMS/WhatsApp or voice channels
- −Requires subscription for advanced features
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Nonprofits with existing CRM or marketing stack seeking a unified messaging platform
Intercom is a widely used customer messaging platform that blends live chat, bots, and help center functionality. Its chatbot feature, known as Intercom Bots, allows nonprofits to automate responses to common donation inquiries, such as eligibility, tax benefits, and event details. Intercom’s visual builder uses a drag‑and‑drop interface, making it accessible to non‑technical users while still offering advanced logic paths for more complex workflows. The platform integrates with popular email marketing tools, CRMs, and e‑commerce platforms, enabling automated follow‑ups and data synchronization. Intercom also offers a help center that can be branded and linked to bot conversations, providing donors with self‑service resources. Pricing for Intercom starts with a free tier, but the paid plans—Essential, Pro, and Premium—scale from $39/month to $499/month. The Pro plan includes unlimited bots, 1,000 active contacts, and advanced segmentation, while the Premium plan adds features like advanced reporting, custom bots, and priority support. Intercom’s strengths lie in its robust integration ecosystem, flexible conversation routing, and strong analytics dashboard. However, its pricing can become steep for larger nonprofits, and the platform doesn’t offer a dedicated knowledge base—users must rely on the help center or external data sources. Overall, Intercom is a solid choice for nonprofits that need multi‑channel support and deep integration with existing marketing stacks.
Key Features:
- Drag‑and‑drop bot builder
- Integrated help center
- Live chat and email support
- CRM and e‑commerce integrations
- Advanced segmentation and routing
- Analytics dashboard
- Priority support on higher tiers
✓ Pros:
- +Strong integration ecosystem
- +Visual builder
- +Live chat + bot hybrid
- +Scalable for growing organizations
✗ Cons:
- −Higher cost for advanced features
- −No dedicated knowledge base
- −Limited customization of chat widget appearance
Pricing: Pro plan $39/mo, Premium $499/mo
ManyChat
Best for: Nonprofits focused on Facebook outreach and looking for a cost‑effective chatbot
ManyChat is a popular no‑code chatbot builder primarily focused on Facebook Messenger, but it also offers web chat widgets and SMS integration. The platform provides a visual flow builder that allows nonprofits to design donation inquiry conversations without coding. ManyChat’s bot templates include donation prompts, FAQ handling, and lead capture forms. The platform supports integrations with Mailchimp, Zapier, and CRMs to automate donor follow‑ups. ManyChat’s pricing model starts with a free plan that supports up to 500 subscribers and limited features; the Pro plan costs $10/month (billed annually) and adds unlimited subscribers, advanced automation, and priority support. ManyChat’s strengths are its ease of use, robust Facebook Messenger capabilities, and affordable pricing. However, it lacks a built‑in knowledge base, and its web widget customization options are more limited compared to dedicated chatbot platforms. Additionally, ManyChat’s long‑term memory is session‑based for web widgets; it does not support persistent memory across sessions for anonymous visitors. ManyChat is a good fit for nonprofits that rely heavily on Facebook for donor outreach and want a simple, inexpensive solution.
Key Features:
- Visual flow builder
- Facebook Messenger integration
- Web chat widget and SMS support
- Lead capture forms
- Mailchimp/Zapier integrations
- Free plan with limited features
- Affordable Pro plan
✓ Pros:
- +Easy to use
- +Affordable
- +Strong Facebook integration
- +Free tier available
✗ Cons:
- −Limited knowledge base
- −Web widget customization is basic
- −No persistent memory for anonymous users
Pricing: Free plan (500 subscribers), Pro $10/mo (billed annually)
Chatfuel
Best for: Nonprofits using Facebook Messenger for outreach and looking for an affordable chatbot
Chatfuel is a no‑code chatbot platform primarily designed for Facebook Messenger but also offers web chat widgets. It provides a visual flow builder, AI-powered replies, and modules for FAQs, donations, and lead capture. Chatfuel’s integration options include Zapier, Mailchimp, and CRMs, enabling automated workflows for donor data. The platform supports a free plan with up to 50,000 messages per month, and a Pro plan at $15/month (billed annually) offering unlimited users, advanced AI, and priority support. Chatfuel’s strengths include its user‑friendly interface, in‑app AI training, and robust Facebook integration. However, it does not have a dedicated knowledge base feature, and web widget customization is limited to basic color and button options. Persistent memory is session‑based for web widgets, and the platform does not support multi‑language translation. For nonprofits that rely on Facebook Messenger for donor engagement and need an inexpensive, easy‑to‑deploy bot, Chatfuel remains a solid option.
Key Features:
- Visual flow builder
- AI‑powered replies
- Facebook Messenger and web widget support
- Lead capture and donation modules
- Zapier and Mailchimp integrations
- Free plan with 50k messages
- Pro plan $15/mo
✓ Pros:
- +User‑friendly interface
- +AI training built‑in
- +Free tier available
- +Strong Facebook integration
✗ Cons:
- −Limited widget customization
- −No dedicated knowledge base
- −No persistent memory for anonymous users
Pricing: Free plan (50,000 messages), Pro $15/mo (billed annually)
Flow XO
Best for: Nonprofits seeking a single bot across multiple channels
Flow XO is a cloud‑based chatbot platform that supports multiple channels, including web chat, Facebook Messenger, Slack, and more. Its visual flow editor allows nonprofits to design donation inquiry conversations without coding. Flow XO supports integrations with Zapier, Mailchimp, and CRMs for automated donor follow‑ups. The platform offers a free plan with 500 messages per month and a paid plan at $19/month (billed annually) for unlimited messages, advanced analytics, and priority support. Flow XO’s strengths are its multi‑channel support and flexible integration options. However, the platform’s web chat widget customization is limited, and it does not provide a built‑in knowledge base or persistent memory for anonymous users. The pricing is moderate but can become higher if additional channel support is required. Nonprofits that need a single bot to operate across several platforms and are comfortable with a modest learning curve may find Flow XO advantageous.
Key Features:
- Visual flow editor
- Multi‑channel support (web, Messenger, Slack)
- Zapier and Mailchimp integrations
- Free plan (500 messages)
- Paid plan $19/mo (unlimited messages)
- Analytics dashboard
- Priority support on paid tier
✓ Pros:
- +Multi‑channel capability
- +Easy integrations
- +Free tier available
- +Scalable paid plan
✗ Cons:
- −Limited widget customization
- −No knowledge base
- −No persistent memory for anonymous users
Pricing: Free plan (500 messages), Paid $19/mo (billed annually)
Conclusion
Choosing the right chatbot platform can transform how a nonprofit engages donors, answers questions, and converts interest into contributions. AgentiveAIQ’s Editor’s Choice ranking reflects its unique blend of visual customization, advanced knowledge handling, secure hosted pages, and affordable, scalable pricing—features that many nonprofit teams need without a steep learning curve. If you’re looking for a platform that can grow with your organization, handle complex donation inquiries, and keep your brand consistent across every touchpoint, AgentiveAIQ is the clear winner. For those who prefer a tightly integrated ecosystem with live chat support, Intercom offers robust options, while ManyChat, Chatfuel, and Flow XO provide budget‑friendly, no‑code alternatives focused on Facebook outreach and basic web chat. Ready to elevate your donor engagement? Visit AgentiveAIQ’s website, sign up for a free trial, or schedule a demo to see firsthand how a no‑code chatbot can streamline your fundraising workflow and drive more donations.