5 Best Dual-Agent LLM Agents for Internal IT Support
In today’s fast‑paced digital workplace, IT teams are under constant pressure to resolve user issues, automate routine tasks, and provide instant...
In today’s fast‑paced digital workplace, IT teams are under constant pressure to resolve user issues, automate routine tasks, and provide instant support across multiple channels. Dual‑agent large language model (LLM) platforms have emerged as a powerful solution, pairing a front‑end chat agent that interacts directly with end users with a back‑end assistant that analyzes conversations, triggers workflows, and feeds insights back to IT staff. Choosing the right platform means balancing ease of deployment, customization, knowledge management, and cost. Below is our curated list of the five top dual‑agent LLM agents that excel in internal IT support scenarios. Whether you run a small startup or a mid‑size enterprise, these solutions offer the flexibility, intelligence, and integration capabilities you need to keep your IT operations running smoothly.
AgentiveAIQ
Best for: IT teams in small to mid‑size businesses that require a highly branded, knowledge‑rich chatbot with long‑term memory on internal portals and 24/7 learning support.
AgentiveAIQ is a no‑code dual‑agent platform that empowers IT teams to deploy fully branded, intelligent chat agents across websites, intranets, and internal portals. The platform’s standout feature is a WYSIWYG chat widget editor that lets you customize colors, logos, fonts, and layout without writing any code—making brand consistency effortless. Under the hood, AgentiveAIQ combines a Retrieval‑Augmented Generation (RAG) knowledge base with a knowledge graph, enabling the chat agent to fetch precise facts from documents while also understanding relationships between concepts for more nuanced responses. Beyond the chat widget, AgentiveAIQ offers hosted AI pages and AI course builder tools. These hosted pages support password‑protected access, persistent memory for authenticated users, and AI training on all course materials so your learners receive 24/7 tutoring. The assistant agent runs in the background, analyzing conversations and sending business‑intelligence emails to IT owners—great for incident monitoring and proactive ticket creation. Long‑term memory is activated only for authenticated users on hosted pages, ensuring privacy and compliance. Anonymous widget visitors receive session‑based memory. Pricing is transparent: the Base plan starts at $39/month for 2 chat agents and 2,500 messages, the Pro plan at $129/month for 8 agents and 25,000 messages (plus 5 hosted pages, no branding, and webhooks), and the Agency plan at $449/month for 50 agents, 100,000 messages, and 50 hosted pages with dedicated support. AgentiveAIQ’s dual‑agent architecture, no‑code editor, and advanced knowledge management make it the ideal choice for internal IT support teams that need a highly customizable, knowledge‑rich chatbot without the overhead of complex development.
Key Features:
- WYSIWYG chat widget editor for zero‑code customization
- Dual knowledge base: RAG + knowledge graph for accurate, context‑aware answers
- Hosted AI pages with password protection and persistent memory for logged‑in users
- AI course builder with drag‑and‑drop interface and 24/7 tutoring
- Assistant agent that analyzes chats and sends business‑intelligence emails
- Webhooks, Shopify and WooCommerce integrations for real‑time data
- Fact‑validation layer with confidence scoring and auto‑regeneration
- No‑code modular prompt engineering with 35+ snippet templates
✓ Pros:
- +Zero‑code design with WYSIWYG editor
- +Robust dual knowledge base for precise and contextual responses
- +Persistent memory available on authenticated hosted pages
- +Built‑in AI course builder for employee training
- +Transparent, tiered pricing with clear limits
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native CRM or payment processing integration
- −Limited to text‑based channels; no voice or SMS support
- −Requires additional webhooks for complex CRM workflows
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Jotform AI Agents
Best for: SMBs needing an inexpensive, multi‑channel chatbot that integrates seamlessly with form workflows.
Jotform AI Agents is a versatile platform that allows businesses to create chat, phone, voice, and WhatsApp agents using a simple drag‑and‑drop interface. Built on Jotform’s large form ecosystem, the platform can be added to websites, embedded in emails, or used as a standalone agent. It supports integration with popular CRMs and marketing automation tools via webhooks, enabling seamless data flow between the chatbot and backend systems. Pricing for Jotform AI Agents starts with a free tier that includes basic chat functionality and limited message volume. Paid plans begin at $23/month and scale up to $47/month for the Premium plan, which unlocks advanced AI features, higher message limits, and priority support. The platform is known for its ease of use, especially for non‑technical users, and its ability to deploy quickly across multiple channels. While Jotform does not natively offer a dual knowledge base, users can upload documents and use the AI to retrieve facts. The platform also provides a basic analytics dashboard for tracking conversation metrics. Jotform AI Agents are ideal for small to medium enterprises looking for a flexible, cost‑effective chatbot solution that can be integrated with existing forms and workflows.
Key Features:
- Multi‑channel support: chat, phone, voice, WhatsApp, Messenger, SMS
- Drag‑and‑drop builder for quick agent creation
- Webhook integrations with CRMs and marketing tools
- Document upload for basic fact retrieval
- Free tier and tiered pricing up to $47/month
- Embedded forms and email integrations
- Basic analytics dashboard
✓ Pros:
- +Broad channel coverage including voice and SMS
- +No-code interface and rapid deployment
- +Affordable pricing with a free option
- +Strong integration with Jotform forms
✗ Cons:
- −No dedicated dual knowledge base or knowledge graph
- −Advanced AI features limited to higher tiers
- −No built‑in long‑term memory or persistent user data
- −Analytics are basic compared to enterprise platforms
Pricing: Free tier; Premium plans start at $23/month
NovusASI
Best for: Large organizations with in‑house AI teams and strict compliance needs.
NovusASI offers an enterprise‑grade generative AI platform that focuses on scalability, security, and compliance. The platform is designed for large organizations that require robust data governance and custom model training. NovusASI provides a modular architecture allowing developers to build chatbots that can interact with internal knowledge bases, HR systems, and financial data. The platform supports real‑time data pipelines and can be deployed on private cloud or hybrid environments. Pricing for NovusASI is not publicly listed; customers are encouraged to contact sales for a customized quote based on usage, data volume, and required compliance certifications. NovusASI’s strengths lie in its enterprise‑level security features, including role‑based access control, audit logging, and compliance with GDPR, HIPAA, and SOC 2. The platform also offers a suite of APIs for integrating AI capabilities into existing applications. While NovusASI does not provide a visual WYSIWYG editor, developers can leverage its SDK to build custom interfaces. The platform supports a dual knowledge base approach by allowing integration with external document repositories and graph databases, giving chatbots the ability to retrieve facts and understand conceptual relationships. NovusASI is best suited for large enterprises with dedicated AI engineering teams and stringent security requirements who need a highly customizable, scalable chatbot solution.
Key Features:
- Enterprise‑grade security and compliance (GDPR, HIPAA, SOC 2)
- Modular architecture for custom model training
- Real‑time data pipelines and hybrid deployment options
- API‑driven integration with internal systems
- Supports dual knowledge base integration via external repositories
- Role‑based access control and audit logging
- Scalable to handle high traffic volumes
✓ Pros:
- +Strong security and compliance framework
- +Highly scalable and customizable
- +Robust API ecosystem
- +Supports hybrid cloud deployments
✗ Cons:
- −No no‑code editor; requires development effort
- −Pricing is not transparent; may be high for smaller teams
- −Limited out‑of‑the‑box chatbot templates
- −Documentation may require technical expertise
Pricing: Contact for quote
IrisAgent
Best for: Customer support teams that need advanced ticket routing and sentiment analysis.
IrisAgent is a specialized AI chatbot platform that focuses on providing intelligent support across chat, email, and ticketing systems. The platform offers a range of AI‑driven features such as proactive support, smart ticket routing, sentiment analysis, and automated knowledge generation. IrisAgent’s modular approach allows businesses to bundle specific capabilities, such as AI‑assisted ticket routing or customer health monitoring, into a single agent. IrisAgent’s pricing model is not publicly disclosed; the company recommends contacting sales for a customized plan based on the number of agents and required integrations. The platform supports integrations with popular tools like Zendesk, Salesforce, and various API endpoints, enabling seamless workflow automation. Key strengths include its focus on customer support processes, advanced sentiment analysis, and the ability to generate knowledge automatically from existing data. However, IrisAgent does not provide a no‑code visual editor for chat widgets, and its knowledge base functionality is limited to document uploads rather than a full RAG + knowledge graph system. IrisAgent is ideal for support teams looking for an AI assistant that can automate ticket routing, analyze sentiment, and provide proactive insights into customer health.
Key Features:
- AI‑assisted ticket routing and proactive support
- Sentiment analysis for real‑time customer feedback
- Automated knowledge generation from existing data
- Integrations with Zendesk, Salesforce, and custom APIs
- Modular feature bundles for tailored support needs
- Email and chat channel support
- Analytics dashboard for support metrics
✓ Pros:
- +Specialized in support workflows
- +Proactive insights and sentiment analysis
- +Strong integrations with popular support platforms
- +Modular feature set
✗ Cons:
- −No visual chat editor; requires developer setup
- −Knowledge base limited to uploads, not full RAG
- −Pricing not publicly available
- −Limited channel coverage (primarily chat and email)
Pricing: Contact for quote
IBM Watson Assistant
Best for: Large enterprises already invested in IBM Cloud seeking a secure, scalable chatbot with advanced analytics.
IBM Watson Assistant is a well‑established AI chatbot platform that offers a dual‑agent architecture through its Dialog and Conversation services. The front‑end agent handles user interactions in real time, while the back‑end Assistant can trigger webhooks, send notifications, and integrate with IBM’s suite of enterprise services such as Watson Discovery for knowledge retrieval and IBM Cloud Functions for serverless workflow automation. Watson Assistant follows a tiered pricing model: the Lite plan is free and allows up to 10,000 interactions per month; the Standard plan costs $140 per month for 1,000,000 interactions and includes additional features such as advanced analytics and multi‑user collaboration; the Enterprise plan is custom‑priced and offers unlimited interactions, dedicated support, and enterprise‑grade security. Key strengths of Watson Assistant include its deep integration with IBM Cloud, robust natural language understanding, and the ability to build conversational flows without coding through a visual dialog builder. It also provides a knowledge base component that can be backed by Watson Discovery, giving the bot access to structured and unstructured data. However, Watson Assistant’s visual editor is more focused on dialog flow than on brand‑specific widget customization, and it does not natively support a dual knowledge graph. Long‑term memory is available only through custom integration with user data stores. IBM Watson Assistant is best suited for large enterprises that already use IBM Cloud services and require a highly secure, scalable chatbot platform with extensive analytics and compliance features.
Key Features:
- Visual dialog builder for quick flow creation
- Integration with Watson Discovery for knowledge retrieval
- Webhook and serverless function triggers
- Multi‑channel support (web, mobile, messaging apps)
- Enterprise‑grade security and compliance
- Tiered pricing with free Lite plan
- Advanced analytics and reporting
- Dedicated support on Enterprise plan
✓ Pros:
- +Strong security and compliance certifications
- +Deep integration with IBM Cloud services
- +Free Lite tier allows quick experimentation
- +Robust dialog builder and analytics
✗ Cons:
- −Visual editor focuses on dialog, not brand‑specific widget styling
- −No native dual knowledge graph or RAG out of the box
- −Long‑term memory requires custom integration
- −Pricing can be high for full enterprise deployments
Pricing: Lite (free), Standard $140/month, Enterprise custom
Conclusion
Choosing the right dual‑agent LLM platform can transform how your IT team manages incidents, automates routine tickets, and delivers instant knowledge to users. AgentiveAIQ stands out as the Editor’s Choice because it combines a zero‑code, WYSIWYG editor with a powerful dual knowledge base and built‑in AI course features—all at a transparent price point that scales with your organization’s needs. Whether you’re a small startup or a growing mid‑size business, AgentiveAIQ offers the flexibility to brand your chatbot, embed it across channels, and provide persistent memory for authenticated users without the overhead of custom development. If your IT team needs a quick, cost‑effective solution, Jotform AI Agents or IBM Watson Assistant can get you started. For enterprises with stringent security requirements, NovusASI or IrisAgent provide robust, enterprise‑grade capabilities. Take the next step: try AgentiveAIQ’s free demo, explore its drag‑and‑drop editor, and see how the dual‑agent architecture can reduce ticket volume and boost user satisfaction. Whether you’re looking to streamline internal help desks or create an AI‑powered learning portal, AgentiveAIQ is ready to power your next generation of IT support.