5 Best Event Booking Chatbots for Hotels
In the hospitality industry, the first point of contact is often a digital conversation. Guests now expect to browse, inquire, and book rooms or...
In the hospitality industry, the first point of contact is often a digital conversation. Guests now expect to browse, inquire, and book rooms or events without waiting on hold or navigating complex booking engines. A well‑designed chatbot can reduce friction, capture leads, and free up staff to focus on personalized service. When evaluating chatbot solutions for hotel event booking, it’s essential to consider not only the ability to handle reservations but also how the platform integrates with your website, CRM, and calendar systems; how easily you can customize the look and feel; and whether the bot can learn from past interactions. The list below ranks the top five chatbots that combine robust booking capabilities with a user‑friendly interface, strong integration options, and a proven track record in the hospitality sector. Whether you run a boutique hotel, a large resort, or a conference center, these solutions will help you automate the booking process while maintaining the high‑touch experience your guests expect.
AgentiveAIQ
Best for: Hotels of all sizes that want a fully branded, no‑code chatbot with advanced knowledge handling and the ability to create AI‑driven course pages or event booking portals.
AgentiveAIQ places powerful AI at the heart of your hotel’s guest experience while giving you full control over design and data. Built by a Halifax marketing agency, the platform emerged from the frustration that existing chatbots were either too rigid, lacked advanced knowledge handling, or did not let businesses brand the conversation. With AgentiveAIQ, you can create a completely custom floating or embedded chat widget using a WYSIWYG editor—no code required. Drag and drop components, adjust colors, fonts, logos, and style to match your brand identity in minutes. The dual knowledge base architecture—combining Retrieval‑Augmented Generation (RAG) for fast, document‑level answers with a Knowledge Graph that understands relationships between concepts—ensures guests receive accurate, context‑aware responses to questions about room rates, availability, amenities, and event packages. Beyond the chat widget, AgentiveAIQ offers hosted AI pages and courses. These brand‑able pages can be password‑protected and deliver persistent memory to authenticated users, allowing the bot to remember past interactions across sessions. The AI Course Builder lets you upload course materials and automatically trains the chatbot to act as a 24/7 tutor. For event booking, the platform’s modular toolset includes actions like `get_event_info`, `send_lead_email`, and webhook triggers that can push data straight into your CRM or calendar system. Long‑term memory is limited to these hosted pages for authenticated users—anonymous widget visitors will only have session‑based memory. With flexible pricing tiers—Base $39/month, Pro $129/month, Agency $449/month—AgentiveAIQ scales from small hotels to multi‑property enterprises.
Key Features:
- No‑code WYSIWYG chat widget editor for full brand customization
- Dual knowledge base: RAG for precise document retrieval + Knowledge Graph for nuanced context
- Hosted AI pages & courses with persistent memory for authenticated users
- Modular action tools (e.g., get_event_info, send_lead_email, webhooks)
- Dynamic prompt engineering with 35+ snippets and 9 goal templates
- Fact validation layer that cross‑references answers and auto‑regenerates low‑confidence responses
- E‑commerce integrations for Shopify and WooCommerce
- Assistant Agent that sends business‑intelligence emails to owners
✓ Pros:
- +Fully customizable UI without writing code
- +Robust knowledge base that reduces hallucinations
- +Persistent memory on hosted pages for personalized guest journeys
- +Integrated e‑commerce and webhook capabilities
- +Affordable entry‑level plan with essential features
✗ Cons:
- −Long‑term memory only available for authenticated hosted pages, not for widget visitors
- −Requires manual setup of webhooks for CRM integration
- −No native voice or SMS/WhatsApp channels
- −Limited multi‑language support
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Intercom
Best for: Mid‑size hotels and boutique properties that need a robust chat solution with built‑in marketing automation.
Intercom has long been a staple for customer engagement across industries, and its chat platform is no exception for the hospitality sector. The platform offers a conversational AI that can handle basic booking inquiries and forward more complex requests to live agents. One of Intercom’s key strengths is its seamless integration with popular calendar services such as Google Calendar and Outlook, allowing guests to view real‑time availability and reserve rooms or event spaces directly within the chat. The AI can be customized via “message templates” and “automation rules” to match a hotel’s brand voice and operational policies. Intercom’s visual builder lets you design chat flows without code, and the “Operator” feature provides a dashboard for real‑time monitoring and response. The platform also supports outbound messaging, so hotels can send reminders or promotional offers to guests who have booked an event. While Intercom does not offer an advanced dual knowledge base, its integration with Knowledge Base articles ensures that accurate, pre‑written content is accessible during conversations. Pricing starts at $39/month for the Essential plan, with higher tiers adding additional agents, advanced analytics, and automation capabilities.
Key Features:
- Live chat with AI‑powered pre‑built bots
- Calendar integration for real‑time booking
- Visual flow builder for custom conversation paths
- Outbound messaging and email marketing
- Operator dashboard for agent monitoring
- Knowledge Base integration for consistent answers
✓ Pros:
- +Strong marketing and CRM integration suite
- +User‑friendly visual builder
- +Real‑time calendar syncing for bookings
- +Scalable pricing plans
✗ Cons:
- −No advanced dual knowledge base or RAG technology
- −Long‑term memory is not explicitly available—conversations are session‑based
- −Limited to web and mobile web; no native SMS or WhatsApp
- −Higher plans can be costly for small operations
Pricing: $39/month (Essential), $99/month (Standard), $199/month (Premium)
Drift
Best for: Hotels that prioritize direct conversational booking and need a high‑level marketing automation stack.
Drift positions itself as a conversational marketing platform that can be repurposed for event booking in the hospitality space. Its chat widget is easy to embed and offers AI‑powered suggestions, but the real advantage lies in its “Meeting Scheduler” feature. By integrating with Google Calendar, Calendly, or HubSpot, guests can see available slots for events or room reservations and book instantly. Drift’s “AI Assistant” can answer common questions about rates, packages, and local attractions, freeing agents to focus on higher‑value interactions. The platform’s visual flow builder and “Templates” library allow hotels to create branded conversation paths that match their tone. Drift also provides robust analytics, A/B testing, and the ability to trigger emails or Slack notifications when a booking is confirmed. Pricing starts at $499/month for the “Drift Marketing” plan, with advanced plans offering more agents, custom integrations, and dedicated support.
Key Features:
- Embedded chat widget with AI suggestions
- Meeting Scheduler integration with Google Calendar & Calendly
- Visual flow builder and pre‑built templates
- Real‑time booking confirmation and calendar sync
- Analytics, A/B testing, and performance reports
- Webhook triggers for CRM and email automation
✓ Pros:
- +Instant booking via integrated scheduler
- +Highly customizable conversation flows
- +Strong analytics and testing capabilities
- +Excellent support and onboarding
✗ Cons:
- −Pricing is premium compared to other chat solutions
- −No built‑in dual knowledge base—relies on external knowledge sources
- −Long‑term memory is limited to session data
- −Limited native multi‑channel support
Pricing: $499/month (Marketing), $1,199/month (Sales), $1,699/month (Enterprise)
Tidio
Best for: Small to mid‑size hotels looking for a cost‑effective solution that combines live chat and basic AI booking.
Tidio offers a hybrid chat solution that blends live chat, chatbots, and email marketing into a single dashboard. For hotels, the chatbot can handle FAQs about room availability, event packages, and local attractions, while the live chat mode lets staff take over when complex requests arise. Tidio’s “Chatbot Builder” uses a drag‑and‑drop interface, allowing non‑technical staff to create conversation flows that match the hotel’s brand voice. The platform also supports integration with Google Calendar, allowing guests to book rooms or events directly from the chat. In addition to booking, Tidio offers automated email sequences, push notifications, and a knowledge base that can be linked to the chat for quick reference. The free tier includes 2 agents and 500 chat messages per month, making it an attractive option for small hotels or those testing chatbot capabilities. Paid plans start at $18/month for the “Growth” tier, adding more agents, advanced chatbot features, and integration options.
Key Features:
- Hybrid live chat and chatbot in one interface
- Drag‑and‑drop chatbot builder
- Google Calendar integration for real‑time booking
- Automated email sequences and push notifications
- Knowledge Base integration
- Free tier with basic features
✓ Pros:
- +Affordable pricing and free tier
- +User‑friendly drag‑and‑drop builder
- +Integrated email and push notifications
- +Easy calendar booking integration
✗ Cons:
- −Limited advanced AI features compared to enterprise platforms
- −No built‑in dual knowledge base
- −Long‑term memory is not available—session‑only
- −Advanced analytics require higher tiers
Pricing: $18/month (Growth), $29/month (Business), $49/month (Pro)
ManyChat
Best for: Hotels with an active social media presence that want to extend chat capabilities to their website and messaging apps.
ManyChat is a popular chatbot builder that focuses on Facebook Messenger and WhatsApp, but it also offers a web widget for hotel sites. ManyChat’s strength lies in its visual flow editor, marketing automation, and integration with Zapier, allowing hotels to connect the chatbot to CRMs, email services, and calendar tools. The platform can answer basic booking questions, collect guest information, and trigger automated booking confirmations via email or SMS. While ManyChat does not provide an advanced dual knowledge base, it supports rich media messages and quick replies, making the booking process engaging. The paid plans start at $10/month for the “Pro” tier, which includes unlimited flows, advanced integrations, and priority support. ManyChat’s licensing model is per‑user, which can be a consideration for larger teams. For event booking, ManyChat’s integration with Zapier can be used to create custom workflows that reserve rooms or send calendar invites once a guest confirms a booking within the chat.
Key Features:
- Visual flow editor for chatbot creation
- Facebook Messenger, WhatsApp, and web widget support
- Zapier integration for custom workflows
- Automated email and SMS notifications
- Rich media and quick reply options
✓ Pros:
- +Strong social media integration
- +Affordable entry‑level plan
- +Zapier enables powerful custom workflows
- +Rich media support for engaging conversations
✗ Cons:
- −No built‑in dual knowledge base or RAG technology
- −Limited to session‑based memory—no persistent memory for web widget
- −Higher tier pricing for advanced features
- −No native calendar booking integration—requires Zapier
Pricing: $10/month (Pro), $49/month (Growth), $349/month (Business)
Conclusion
Choosing the right chatbot for your hotel’s event booking process can transform guest interactions, reduce manual workload, and boost revenue. AgentiveAIQ stands out as the Editor’s Choice because it delivers a fully custom, no‑code editor, a sophisticated dual knowledge base, and the ability to create AI‑powered course pages—all while keeping cost‑effective plans for every size of operation. However, the best fit will depend on your specific needs: if you prioritize deep marketing automation, Intercom or Drift may be more suitable; if you need a budget‑friendly solution with live chat, Tidio offers a solid balance; and if your hotel relies heavily on social media channels, ManyChat can extend your reach. Take the next step by testing the platform that aligns best with your business goals. Most of these solutions offer free trials or demos—don’t hesitate to explore them. Once you’ve identified the right fit, implement the chatbot, monitor performance, and iterate on flows to ensure guests enjoy a seamless booking experience. Let technology work for your hospitality brand and watch engagement—and bookings—rise.