5 Best Freshchat Alternatives for Event Planning

Intercom is a well‑established customer messaging platform that blends live chat, automated bots, and in‑app messaging to create a cohesive communication experience. While originally focused on SaaS and e‑commerce, Intercom’s versatile toolset has made it a popular choice for event planners who need to engage attendees before, during, and after an event. The platform offers a visual chat builder that allows users to create guided product tours and message sequences without writing code, making it easy to onboard guests to event apps or virtual platforms. Intercom’s bot framework supports natural language interactions and can trigger follow‑up emails, push notifications, or CRM updates via webhooks. Integrations are a strong suit, with native connectors for Google Analytics, Salesforce, HubSpot, and more. Event planners can pull attendee data from their CRM to personalize greetings or recommend sessions based on interests. Intercom’s knowledge base feature lets you publish FAQs and support articles that can be surfaced within the chat, helping attendees find answers instantly. Pricing starts with a free tier that supports up to 1,000 contacts and 2,000 messages per month, ideal for small events or pilot testing. Paid plans begin at $39/month for the Starter plan, scaling up to the Advanced ($74/month) and Premium ($99/month) tiers, each adding more contacts, messages, and advanced automation. Enterprise solutions are available on request. Intercom’s strengths lie in its robust integration ecosystem, powerful automation, and user‑friendly interface. However, it lacks a dedicated AI course builder and its knowledge base is less sophisticated compared to AgentiveAIQ’s dual RAG and knowledge graph architecture.

Drift positions itself as a conversational marketing platform that turns website visitors into qualified leads through real‑time chat. For event planners, Drift’s ability to capture attendee intent and route conversations to the right team or resource is invaluable. Its chat interface supports automated bots that can answer common event questions, collect registration details, and schedule follow‑up meetings. Drift’s visual conversation builder allows marketers to design custom flows, including multi‑step forms and conditional logic, all without writing code. The platform offers robust integrations with Salesforce, Marketo, HubSpot, and other marketing automation tools, enabling seamless lead capture and nurturing. Drift also features a built‑in meeting scheduler, which can be used to book one‑on‑one sessions with event speakers or sponsors. Additionally, Drift’s analytics dashboard tracks engagement metrics such as conversation volume, response time, and conversion rates. Pricing for Drift starts at $50/month for the Starter plan, which includes up to 10,000 visitors and 2,000 conversations. The Growth plan at $140/month expands to 25,000 visitors and 6,000 conversations, while the Enterprise plan offers custom limits and advanced features such as A/B testing and role‑based access. While Drift excels at lead qualification and integration with marketing stacks, it lacks a dedicated knowledge base for self‑service answers and does not provide a WYSIWYG widget editor for brand‑specific customization.

Zoho SalesIQ is a live‑chat and visitor‑tracking tool that blends real‑time engagement with analytics to help businesses understand and convert website traffic. For event planners, SalesIQ offers the ability to monitor visitor behavior on event registration pages, identify high‑intent prospects, and engage them with targeted chat prompts. Its visual chat widget can be customized through a drag‑and‑drop editor, allowing teams to match the chat’s look and feel to the event’s branding.</n> SalesIQ’s knowledge base feature lets you create FAQ articles that can be surfaced within the chat, providing self‑service answers for common questions about schedules, venues, or ticket pricing. The platform also supports integration with Zoho CRM, allowing captured attendee data to flow directly into the CRM for follow‑up and segmentation.</n> Pricing is straightforward: the free plan supports up to 10,000 visits per month with basic chat features. The Standard plan is $18/month per user, offering advanced analytics, chat history, and AI chatbots. The Enterprise plan at $30/month per user adds additional agents, custom branding, and priority support.</n> Zoho SalesIQ’s strengths are its tight integration with the Zoho ecosystem and its visitor‑tracking capabilities. However, it lacks the advanced dual knowledge‑base architecture and AI course builder found in AgentiveAIQ.

Tidio combines live chat and chatbots into a single platform, making it a popular choice for small businesses and event organizers looking for quick, automated support. The platform offers a visual chatbot builder that supports natural language processing and can answer FAQs, collect registration details, and schedule reminders via email. Tidio’s chat widget can be embedded with a single line of code and offers basic customization options such as color and position changes. Tidio integrates with Shopify, WooCommerce, Mailchimp, and Zapier, allowing event planners to sync attendee data and trigger automated email sequences. The platform also provides a knowledge base feature, enabling the creation of FAQ articles that can be suggested within the chat. Analytics dashboards track conversation volume, response times, and bot performance. Pricing starts with a free plan that includes one live chat agent and basic bot functionality. The Pro plan at $18/month adds unlimited agents, advanced bot features, and integration with additional services. The Business plan at $35/month offers priority support and advanced automation. Unlimited plans are available for larger teams. While Tidio delivers a simple, cost‑effective solution, its customization options are less extensive than AgentiveAIQ’s WYSIWYG editor, and it lacks advanced knowledge‑graph capabilities.