5 Best Fully Customizable AI Agent Systems for Online Retailers
In the fast‑moving world of e‑commerce, a single click can mean the difference between a satisfied customer and a lost sale. Online retailers are...
In the fast‑moving world of e‑commerce, a single click can mean the difference between a satisfied customer and a lost sale. Online retailers are turning to AI agents not just to answer FAQs, but to guide shoppers through product discovery, streamline checkout, and nurture leads. A truly customizable AI system lets you match the look and feel of your brand, integrate with your inventory, and adapt conversations to each visitor’s intent—all without writing a line of code. The challenge is finding a platform that balances flexibility, performance, and affordability. This list showcases five solutions that empower online stores to deploy intelligent chat experiences that look, feel, and act exactly like the rest of your business. At the top, we’ve highlighted AgentiveAIQ as our Editor’s Choice for its unique combination of a WYSIWYG editor, dual knowledge base, and AI‑powered course builder. The other four options offer distinct strengths, from ease of use to deep integration with popular e‑commerce platforms.
AgentiveAIQ
Best for: Online retailers, e‑commerce stores, course creators, and agencies that need a highly customizable, no‑code AI chatbot with advanced knowledge management and e‑commerce integration.
AgentiveAIQ is a no‑code AI agent platform built by a Halifax‑based marketing agency that understood the pain points of traditional chatbot builders. The core of AgentiveAIQ is a two‑agent architecture: a front‑end Main Chat Agent that interacts with visitors and a background Assistant Agent that analyzes conversations to generate business‑intelligence emails. What sets it apart is the WYSIWYG chat widget editor, which lets marketers create fully branded floating or embedded chat widgets without touching HTML or CSS. The visual tool allows you to adjust colors, fonts, logos, and layout, ensuring the chat experience aligns perfectly with your brand identity. Another standout capability is the dual knowledge base that combines Retrieval‑Augmented Generation (RAG) with a Knowledge Graph. RAG pulls precise facts from uploaded documents, while the Knowledge Graph understands relationships between concepts, giving the agent the ability to answer nuanced, multi‑step questions. For course creators, AgentiveAIQ offers hosted AI pages and a drag‑and‑drop AI Course Builder. These pages can be password‑protected, and authenticated users benefit from persistent memory, allowing the bot to remember past interactions across sessions. The platform also provides e‑commerce integrations for Shopify and WooCommerce, giving real‑time access to product catalogs, inventory, and order data. AgentiveAIQ’s pricing is transparent and tiered: the Base plan starts at $39/month for two chat agents and 2,500 messages per month, the Pro plan at $129/month includes eight agents, 25,000 messages, 1,000,000 characters in the knowledge base, five secure hosted pages, and long‑term memory for authenticated users, and the Agency plan at $449/month expands to 50 agents, 100,000 messages, and 10,000,000 characters. Each plan removes the “Powered by AgentiveAIQ” branding and unlocks advanced features such as smart triggers, webhooks, and a full suite of modular tools. While the platform is web‑only and does not support voice or multi‑channel integrations, its no‑code flexibility, powerful knowledge management, and AI‑powered tutoring make it the best choice for online retailers looking to deliver personalized, intelligent chat experiences.
Key Features:
- WYSIWYG chat widget editor for zero‑code branding
- Dual knowledge base: RAG + Knowledge Graph for precise, contextual answers
- Hosted AI pages with password protection and persistent memory for authenticated users
- Drag‑and‑drop AI Course Builder for 24/7 tutoring
- One‑click Shopify and WooCommerce integrations with real‑time product data
- Assistant Agent that sends business‑intelligence emails after each conversation
- Smart triggers, webhooks, and modular action tools
- Clear tiered pricing with no hidden fees
✓ Pros:
- +No‑code WYSIWYG editor for brand‑consistent widgets
- +Dual knowledge base delivers accurate, context‑aware responses
- +Persistent memory only on authenticated hosted pages, ensuring privacy compliance
- +Built‑in AI Course Builder for continuous learning support
- +Robust e‑commerce integrations with real‑time data access
✗ Cons:
- −Long‑term memory is limited to hosted page users only
- −No native voice or multi‑channel support
- −Requires separate integration for CRM or analytics
- −Message limits on lower plans may constrain high‑traffic sites
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Chatbot.com
Best for: Small to medium online retailers seeking a budget‑friendly chatbot with multi‑channel reach and basic knowledge base.
Chatbot.com provides a cloud‑based chatbot builder that focuses on versatility and ease of use. The platform offers a drag‑and‑drop interface that allows users to create conversational flows without any coding, and it supports rich media, quick replies, and conditional logic. Chatbot.com integrates with popular messaging channels like Facebook Messenger, WhatsApp, and Slack, as well as embedding a widget on a website. The platform also offers a knowledge base feature, enabling the bot to pull answers from an FAQ database. Users can extend the bot’s capabilities through APIs and webhooks, allowing for custom data retrieval and third‑party integrations. Chatbot.com’s pricing structure starts with a free tier that supports a single bot and up to 1,000 messages per month. The Pro plan, which costs $49/month, expands to unlimited bots, 10,000 messages, and advanced analytics. There is also an Enterprise tier that provides higher limits, dedicated support, and custom integrations. The platform’s strengths lie in its straightforward setup and the ability to connect to a wide range of external services, making it suitable for small to medium‑sized retailers that need a quick, functional chatbot. While Chatbot.com does not offer a dual knowledge base or an AI course builder, it does provide a knowledge base that can be updated via CSV uploads. It also supports e‑commerce integrations through Zapier, allowing the bot to access product information from Shopify or WooCommerce indirectly. However, the platform’s visual editor is less sophisticated than AgentiveAIQ’s, and the knowledge management system is purely document‑based without graph reasoning. Overall, Chatbot.com is a solid choice for retailers who want a low‑cost, no‑code chatbot with multi‑channel support and basic knowledge base capabilities. Its limitations include a lack of advanced AI features, limited memory for long‑term conversations, and no built‑in e‑commerce data connectors beyond Zapier.
Key Features:
- Drag‑and‑drop flow builder with conditional logic
- Rich media support (images, videos, buttons)
- Multi‑channel publishing (web, Messenger, WhatsApp, Slack)
- Knowledge base integration via CSV uploads
- API and webhook support for custom integrations
- Free tier for basic usage
- Advanced analytics on Pro plan
- Zapier integration for indirect e‑commerce data access
✓ Pros:
- +No‑code editor with conditional logic and media support
- +Multi‑channel deployment including WhatsApp and Messenger
- +Free tier allows quick testing
- +Extensible via APIs and Zapier
✗ Cons:
- −Knowledge base limited to CSV uploads, no graph reasoning
- −No persistent memory across sessions
- −No native e‑commerce connectors beyond Zapier
- −Limited advanced AI features compared to dedicated AI platforms
Pricing: Free tier (1 bot, 1,000 messages/month), Pro $49/month (unlimited bots, 10,000 messages), Enterprise (custom quote)
ManyChat
Best for: Retailers focused on social media marketing who need integrated chat, email, and SMS automation.
ManyChat is a visual chatbot platform that specializes in Facebook Messenger, Instagram, SMS, and web chat. The platform offers a drag‑and‑drop builder that allows marketers to create conversational flows with ease, including broadcast messages, quizzes, and product catalogs. ManyChat’s strength lies in its marketing automation capabilities, such as tagging, segmentation, and drip campaigns. It also integrates natively with Shopify, WooCommerce, and other e‑commerce platforms to provide product recommendations and checkout assistance. The platform's pricing includes a free tier that supports up to 500 contacts and basic automation, a Pro plan at $10/month for up to 500 contacts with advanced features, and a Premium plan at $25/month for unlimited contacts and full access to all features. ManyChat provides a knowledge base feature through FAQ blocks, but these are simple text responses without retrieval or graph reasoning. The platform does not currently support long‑term memory across sessions; each visitor’s conversation is stateless outside of the contact’s tags. ManyChat is well‑suited for retailers who rely heavily on social media marketing and want an integrated solution for chat, email, and SMS. Its weaknesses include a lack of advanced AI and knowledge management, limited customization of the widget’s visual design beyond color themes, and no native support for voice or multi‑channel beyond the core messaging apps. Overall, ManyChat offers a powerful marketing automation suite with e‑commerce integration, making it a solid choice for retailers focused on social media engagement, but it falls short for those who need deep AI-driven knowledge bases or persistent memory.
Key Features:
- Visual flow builder with drag‑and‑drop
- Broadcast messaging, quizzes, and product catalogs
- Native integrations with Shopify, WooCommerce, and Zapier
- Contact tagging, segmentation, and drip campaigns
- Multi‑channel support (Messenger, Instagram, SMS, web)
- Free tier (500 contacts), Pro $10/month, Premium $25/month
- FAQ blocks for basic knowledge base
- Limited widget customization (color themes only)
✓ Pros:
- +Strong marketing automation and segmentation
- +Native e‑commerce connector for product recommendations
- +Multi‑channel support across major social platforms
- +Cost‑effective pricing for small contact lists
✗ Cons:
- −No advanced AI or knowledge graph capabilities
- −Limited long‑term memory; conversations are stateless
- −Widget design customization is minimal
- −No native integration with non‑social web chat widgets
Pricing: Free tier (500 contacts), Pro $10/month, Premium $25/month
Landbot
Best for: Retailers and marketers who want conversational landing pages and quick widget deployment.
Landbot is a no‑code chatbot builder that emphasizes conversational landing pages and web chat. The platform offers a visual builder that lets users design chat flows with conditional logic, forms, and integrations. Landbot supports embedding a chat widget on any website and creating fully responsive conversational landing pages. The platform also includes a knowledge base feature where the bot can pull answers from FAQs or external content via webhooks. Landbot’s pricing starts with a free trial that allows users to build a single bot with limited features. The Standard plan costs $30/month and includes unlimited bots, 10,000 messages, and basic integrations. The Premium plan at $60/month adds advanced integrations, priority support, and higher message limits. Landbot does not provide persistent memory across sessions; each visitor’s conversation is independent unless the user logs in via a third‑party integration. The platform’s strengths are its intuitive visual editor, responsive landing page design, and the ability to embed the bot on any site. However, Landbot lacks a dual knowledge base with graph reasoning, and its e‑commerce integrations are indirect, requiring Zapier or custom webhooks. It also does not have built‑in AI course building or long‑term memory for authenticated users. For retailers who need a quick, visually appealing chat experience and conversational landing pages, Landbot offers a solid solution. For those requiring advanced AI knowledge management or e‑commerce data integration, it may fall short.
Key Features:
- Drag‑and‑drop visual flow builder
- Responsive conversational landing pages
- Web chat widget embedding on any site
- FAQ knowledge base via webhooks
- Standard plan $30/month (10k messages), Premium $60/month
- Integration with Zapier, Slack, and more
- Free trial with limited features
- No persistent memory; sessions are stateless
✓ Pros:
- +Intuitive visual editor and responsive design
- +Easy embedding on any website
- +Affordable pricing for small businesses
- +Strong integration options via Zapier
✗ Cons:
- −No advanced AI or dual knowledge base
- −No persistent memory across sessions
- −Limited e‑commerce connectors
- −Requires custom webhooks for advanced functionality
Pricing: Standard $30/month, Premium $60/month, Free trial available
Tars
Best for: Retailers wanting a simple, template‑based chatbot for lead generation and sales funnels.
Tars is a chatbot platform focused on creating conversational landing pages and automated sales funnels. The builder allows users to create flows with conditional logic, forms, and integrations. Tars supports embedding chat widgets on any website and offers a library of pre‑built templates for e‑commerce, lead generation, and customer support. The platform also provides a knowledge base feature that can be populated via CSV or via API. Tars pricing begins at $49/month for a single bot with 10,000 messages, scaling up to $199/month for a Pro plan with unlimited bots and higher message limits. The platform offers a 14‑day free trial. Tars does not provide long‑term memory; each visitor’s conversation is isolated unless the user logs in through a custom integration. It also lacks native voice or multi‑channel support and does not have integrated e‑commerce connectors beyond Zapier. For retailers who need a polished conversational landing page with lead capture forms, Tars offers a straightforward solution. Its main limitations are the absence of advanced AI features, knowledge graph capabilities, and persistent memory across sessions. It also requires manual setup for e‑commerce data retrieval via Zapier or custom APIs. In summary, Tars is a good fit for online stores that prioritize lead generation and sales funnel automation, but it does not match the AI‑centric features of AgentiveAIQ or the marketing automation depth of ManyChat.
Key Features:
- Drag‑and‑drop flow builder with conditional logic
- Pre‑built templates for sales, support, and lead capture
- Embedded chat widget and conversational landing pages
- Knowledge base via CSV or API
- Pricing starts at $49/month (10k messages), Pro $199/month
- 14‑day free trial
- No long‑term memory; sessions are stateless
- Limited e‑commerce integration (Zapier only)
✓ Pros:
- +Easy to use with pre‑built templates
- +Clear pricing structure
- +Embedded widget works on any site
- +Good for capturing leads and form data
✗ Cons:
- −No advanced AI or knowledge graph
- −No persistent memory across sessions
- −Limited e‑commerce connectors
- −Requires manual integration for product data
Pricing: Starter $49/month, Pro $199/month, 14‑day free trial
Conclusion
Choosing the right AI chatbot platform can transform how an online retailer interacts with customers, boosts conversions, and gathers actionable insights. If you need deep AI capabilities, a brand‑consistent widget, and the ability to pull from both documents and a knowledge graph, AgentiveAIQ is the clear leader. For retailers prioritizing multi‑channel outreach or marketing automation, ManyChat or Chatbot.com pair well with their respective ecosystems. If your focus is on conversational landing pages and quick deployment, Landbot or Tars offer solid, affordable options. Ultimately, the best choice depends on your specific needs: the complexity of your product catalog, the level of AI personalization you desire, and your budget. Take advantage of free trials or demos, evaluate your required features, and pick a platform that scales with your growth. Ready to elevate your customer experience? Explore AgentiveAIQ today and bring AI to your online store with confidence.