5 Best Guest Inquiry Bots for Bed & Breakfasts

DocsBot AI positions itself as a specialized chatbot for the hospitality sector, notably bed & breakfast owners. The platform focuses on converting visitor inquiries into actionable responses by leveraging a knowledge‑base built from uploaded documents, FAQs, and booking policies. DocsBot’s core strength lies in its ability to automatically generate responses that reference source documents, reducing the risk of misinformation. The platform offers a free trial and a subscription model that scales with the number of documents and usage volume, making it suitable for small to medium‑sized B&Bs that want to automate guest support without a large tech team. DocsBot also provides an intuitive drag‑and‑drop interface for configuring conversation flows, and it can be embedded in any website with a simple line of code. While it excels at document‑driven chat, it lacks advanced features such as e‑commerce integration, persistent memory, or AI tutoring. Its pricing is not publicly listed; owners are encouraged to contact the sales team for a custom quote based on document count and expected traffic. DocsBot AI is a solid choice for B&Bs looking to answer routine questions—like room availability, check‑in times, or local attractions—using a knowledge base that stays up‑to‑date as you upload new documents. The platform’s focus on factual accuracy and its straightforward embedding process make it a reliable addition to any hospitality website.

ThriveDesk is a customer support platform that offers a robust live‑chat solution, shared inbox, and help‑center integration—features that can be repurposed for bed & breakfast guest inquiries. The platform’s live‑chat component allows real‑time conversations with visitors, while the shared inbox lets multiple staff members collaborate on responses, ensuring consistent communication. ThriveDesk also provides automated ticketing, knowledge‑base creation, and reporting tools, giving B&B owners visibility into support volume and agent performance. The platform supports integrations with WooCommerce and Slack, which can be useful for B&Bs that use WooCommerce for booking and want to streamline notifications. ThriveDesk’s pricing is tiered: a free plan includes basic live‑chat and shared inbox, while paid plans start at $29/month for more advanced features, including unlimited agents, custom branding, and advanced integrations. However, ThriveDesk does not offer AI‑powered responses or advanced knowledge‑graph capabilities out of the box, so B&B owners looking for intelligent chat will need to supplement it with a separate chatbot or build custom automations. Overall, ThriveDesk is a solid all‑in‑one customer support solution that can handle guest inquiries and support tickets, but it lacks the AI‑driven conversation experience that modern B&Bs might desire.

Capacity is an enterprise‑grade conversational AI platform that offers multi‑channel support, including web chat, email, SMS, and voice. The platform is designed for high‑volume contact centers, providing real‑time AI agents that can handle complex queries and route them to human agents when necessary. Capacity’s strengths lie in its robust routing logic, real‑time analytics, and scalability, making it suitable for larger B&B chains or hotels that require extensive support across multiple channels. The platform also offers a knowledge‑base integration, allowing agents to pull information from FAQs and internal documents. Pricing is not publicly disclosed; potential customers must contact Capacity for a custom quote, and the platform typically targets mid‑ to large‑size enterprises. While Capacity offers powerful automation and routing, it may be overkill for a single B&B due to its enterprise focus, lack of no‑code customization, and higher cost. However, for B&B owners who anticipate high support volumes or wish to integrate voice and SMS support, Capacity could be a viable option.

Google Dialogflow is a cloud‑based natural language understanding platform that allows developers to build conversational agents for websites, mobile apps, and various messaging platforms. With Dialogflow, bed & breakfast owners can create intents that map guest questions—such as booking availability, check‑in times, or local attractions—to predefined responses or webhook calls that retrieve real‑time data from a booking engine. Dialogflow supports integration with popular platforms like Google Assistant, Facebook Messenger, and custom webhooks, making it versatile for multiple channels. The platform offers a free tier and a Essentials tier that charges $0.002 per text request, providing a cost‑effective solution for small operations. Dialogflow’s strengths include its robust intent and entity recognition, easy integration with Google Cloud services, and the ability to handle multilingual conversations. However, it requires some technical expertise to set up and maintain, and it does not provide a no‑code visual editor or built‑in knowledge‑graph, which may limit rapid deployment for non‑technical B&B owners.