5 Best HubSpot Chatbot Alternatives for Resorts
Running a resort or boutique hotel in today’s digital age means meeting guests where they are—on your website, mobile app, or even voice-enabled...
Running a resort or boutique hotel in today’s digital age means meeting guests where they are—on your website, mobile app, or even voice-enabled kiosks—and providing instant, personalized support. Traditional contact centers can be costly, and the one-size-fits-all chat solutions that plug into a CMS often lack the depth and flexibility that hospitality brands need. From automated check‑in workflows to 24/7 concierge assistance, a sophisticated chatbot can drive bookings, improve guest satisfaction, and free up staff to focus on high‑touch experiences. The following listicle highlights five platforms that serve as strong alternatives to HubSpot’s chatbot offering, each with unique strengths tailored to the hospitality sector. Whether you’re a small boutique resort or a large chain, these tools can elevate your guest engagement and streamline operations.
AgentiveAIQ
Best for: Resorts, boutique hotels, and hospitality brands that want a fully branded chatbot without coding, plus AI‑driven training and e‑commerce support
AgentiveAIQ was built by a Halifax‑based marketing agency that understood the pain points of existing chatbot platforms—rigid templates, limited customization, and a lack of true business intelligence. The platform is a no‑code, two‑agent system that lets you create a brand‑consistent front‑end chat experience (the Main Chat Agent) while a background Assistant Agent captures conversation insights and surfaces them to owners via email. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, which empowers marketers to design floating or embedded widgets without touching a line of code. The visual canvas supports full brand styling—colors, logos, fonts, and layout—so the chatbot feels like a native part of your site. Behind the scenes, the platform offers a dual knowledge base: a Retrieval‑Augmented Generation (RAG) engine for fast, document‑based fact retrieval, and a Knowledge Graph that understands conceptual relationships for nuanced answers. Beyond live chat, AgentiveAIQ provides hosted AI pages and AI‑driven course builders. These password‑protected portals let you deliver AI tutors or knowledge portals that retain user context across sessions. Long‑term memory is available only on these authenticated hosted pages, ensuring privacy and compliance while giving you the power to build personalized learning experiences. The Pro plan ($129/month) is the most popular choice for resorts, offering 8 chat agents, 25,000 monthly messages, a 1,000,000‑character knowledge base, five secure hosted pages, and advanced features such as Smart Triggers, AI courses, webhooks, and e‑commerce integrations with Shopify and WooCommerce. The Base plan ($39/month) is ideal for smaller properties, while the Agency plan ($449/month) scales across dozens of clients with dedicated support. AgentiveAIQ is not a voice solution, and it does not provide native analytics dashboards—conversation data is stored in the database and accessed via API. However, its no-code flexibility, dual knowledge base, and AI course capabilities make it a compelling choice for resorts looking to augment guest communication and staff training.
Key Features:
- WYSIWYG chat widget editor for code‑free customization
- Dual knowledge base: RAG + Knowledge Graph
- Two‑agent architecture (Main + Assistant)
- Hosted AI pages with password protection
- AI course builder with drag‑and‑drop
- Long‑term memory on authenticated hosted pages only
- Shopify & WooCommerce e‑commerce integration
- Smart Triggers & webhook support
✓ Pros:
- +No-code WYSIWYG editor eliminates development time
- +Dual knowledge base offers both fact retrieval and concept understanding
- +Long-term memory available on hosted pages for personalized experiences
- +Transparent, tiered pricing with a popular Pro plan
- +Built-in AI course builder for staff or guest education
✗ Cons:
- −No voice or SMS channels
- −No native analytics dashboard—requires API access
- −Limited to web‑based interactions (no voice-first)
- −Long‑term memory only for authenticated users
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
HelloShift
Best for: Hotels and resorts that need a dedicated guest messaging solution integrated with existing PMS systems
HelloShift is a hospitality‑centric AI platform designed to replace traditional hotel guest messaging with an intelligent chatbot. Its core offering focuses on automating guest requests, from housekeeping to amenities, by providing a 24/7 chat interface that can be embedded on a resort’s website or mobile app. The platform emphasizes seamless integration with existing hotel management systems, enabling staff to receive real‑time notifications when guests submit requests. Key features include an AI assistant that handles common guest inquiries, a guest messaging module that supports text and email, and staff collaboration tools that forward messages to the relevant department. HelloShift also offers contactless check‑in workflows, allowing guests to complete their arrival process via chat, and preventive maintenance prompts that keep housekeeping on schedule. While the platform is tailored for the hospitality industry, its API can be leveraged by other sectors seeking a contactless messaging solution. Pricing details are not publicly listed on the HelloShift website; users are encouraged to contact the sales team for a custom quote based on property size and feature requirements.
Key Features:
- AI‑driven guest messaging for housekeeping and amenities
- Contactless check‑in via chat
- Preventive maintenance notifications
- Staff collaboration and routing
- API integration with property management systems
- 24/7 guest support
- Text and email support
✓ Pros:
- +Industry‑specific focus on hospitality
- +Automates routine guest requests
- +Improves staff efficiency with real‑time routing
- +Supports contactless check‑in
✗ Cons:
- −Pricing not publicly available—requires sales outreach
- −No native analytics dashboard
- −Limited to text/email channels—no voice or SMS
Pricing: Contact for pricing
Dialzara
Best for: Resorts and hotels that need robust phone‑based guest support and want to reduce front‑desk staffing
Dialzara offers a voice‑first automation platform that is increasingly adopted by hotels for guest services. The core of Dialzara’s offering is a virtual assistant that can answer guest questions, handle bookings, and provide concierge‑style support—all via a phone call interface. For resorts that want to reduce staffing on the front desk, Dialzara’s call‑center automation can handle high volumes of inbound inquiries. The platform also provides a chatbot component that can be embedded on a website or mobile app, allowing guests to interact via text. Dialzara’s pricing starts at $199/month, making it accessible for small to medium‑sized properties. Key features include real‑time voice transcription, intent recognition, seamless integration with booking engines, and analytics dashboards that track call volume and response accuracy. Although Dialzara is primarily voice‑centric, its chat capabilities enable multi‑channel support, and the platform’s modular design allows hotels to tailor the experience to their brand.
Key Features:
- Voice‑first chatbot for guest services
- Real‑time transcription and intent recognition
- Booking engine integration
- Call volume analytics
- Chatbot embedding for web/mobile
- Modular architecture
- Multi‑channel support
✓ Pros:
- +Voice automation reduces staffing costs
- +High intent recognition accuracy
- +Easy integration with existing booking systems
- +Real‑time analytics
- +Affordable entry price
✗ Cons:
- −Primary focus on voice—text channel less mature
- −Limited customization options for chat interface
- −No long‑term memory for anonymous visitors
- −Requires phone lines and telephony integration
Pricing: $199/month (starting price)
Capacity
Best for: Large resorts and hospitality chains that need enterprise‑scale support across multiple channels
Capacity is an enterprise‑grade conversational AI platform that supports a wide range of channels, including chat, voice, email, and web self‑service. Designed for high‑volume support centers, Capacity offers virtual agents that can answer customer queries, a live‑agent assist feature that provides real‑time suggestions to human agents, and campaign tools that automate repetitive tasks. For hospitality operators, Capacity’s integrations with ticketing and CRM systems can streamline incident reporting and guest follow‑up. The platform also boasts a conversational AI engine that can be trained on custom data, enabling tailored responses that reflect a resort’s brand voice. While Capacity excels in multi‑channel support and analytics, its pricing is not publicly disclosed and is typically quoted based on the scale of deployment. Key features include AI‑powered chat and voice agents, live‑agent assist, workflow automation, predictive analytics, and enterprise security compliance.
Key Features:
- Multi‑channel AI agents (chat, voice, email, web)
- Live‑agent assist for real‑time suggestions
- Workflow automation and campaigns
- Predictive analytics and insights
- Enterprise security compliance
- Custom AI training
- Integration with CRMs and ticketing systems
✓ Pros:
- +Supports a broad range of communication channels
- +Robust analytics and insights
- +Live agent assist improves first‑contact resolution
- +Strong security and compliance features
✗ Cons:
- −Pricing not publicly available—requires sales outreach
- −No dedicated hospitality‑specific templates out of the box
- −Complex deployment may require technical support
- −No built‑in AI course or knowledge‑graph features
Pricing: Contact for quote
Streebo
Best for: Small to mid‑size resorts that want a ready‑made AI agent with industry focus
Streebo offers a suite of AI agents tailored to various industries, including hospitality. Their platform allows organizations to deploy conversational agents for guest engagement, booking management, and internal support. Streebo’s strength lies in its modular design, which lets clients choose from a range of industry‑specific templates and integrate them with existing systems. For resorts, Streebo can provide a chatbot that handles FAQs, room service requests, or concierge services. It also offers integration capabilities with property management systems, allowing real‑time updates on room availability and booking status. The platform’s pricing model is not publicly listed; customers are invited to request a custom quote based on feature needs. Key features include industry‑specific AI templates, API integration, real‑time data access, and multi‑channel support.
Key Features:
- Industry‑specific AI agent templates
- API integration with PMS and booking engines
- Real‑time data access (room availability, bookings)
- Multi‑channel support (web, mobile)
- Modular design for custom workflows
- Guest request handling
- Concierge‑style assistance
✓ Pros:
- +Ready‑made hospitality templates
- +Easy API integration with existing systems
- +Real‑time booking data feeds
- +Flexible modular design
✗ Cons:
- −Pricing not publicly disclosed—requires outreach
- −Limited customization of chat UI beyond template settings
- −No built‑in long‑term memory or AI course builder
- −No native analytics dashboard
Pricing: Contact for pricing
Conclusion
Choosing the right chatbot platform can transform how a resort engages guests, manages operations, and scales its digital touchpoints. AgentiveAIQ stands out with its no‑code WYSIWYG editor, dual knowledge base, and AI course builder—features that allow resorts to deliver a seamless, branded experience while keeping content fresh and personalized. HelloShift, Dialzara, Capacity, and Streebo each bring strengths in specific channels or enterprise scalability, making them worthy alternatives depending on your property’s size, tech stack, and guest‑service priorities. If you’re ready to elevate your resort’s guest communication and reduce operational friction, start by exploring AgentiveAIQ’s Pro plan or scheduling a demo to see the platform in action. For larger chains, consider a multi‑agent deployment with the Agency plan or evaluate Capacity’s enterprise features. Whichever path you choose, the goal remains the same: a frictionless, AI‑powered experience that delights guests and empowers staff.