5 Best ManyChat Alternatives for Hotels
In today’s hospitality landscape, engaging guests digitally is no longer a luxury—it’s a necessity. Whether a boutique inn or a multi‑star resort,...
In today’s hospitality landscape, engaging guests digitally is no longer a luxury—it’s a necessity. Whether a boutique inn or a multi‑star resort, hotels need chat solutions that can answer booking questions, handle concierge requests, and even upsell rooms—all while maintaining brand consistency. ManyChat has long dominated the market, but its focus on marketing automation and limited integration options can leave hotels searching for more tailored tools. The alternatives below bring a mix of live‑chat flair, AI‑powered automation, and robust e‑commerce connectivity to meet the unique demands of the hospitality industry. From platforms that excel at social media engagement to those that specialize in voice‑first hotel workflows, we’ve curated a list that balances cost, functionality, and ease of use. If you’re ready to elevate guest interaction and streamline front‑desk operations, the following options are worth exploring—especially if you’re looking for powerful, no‑code solutions that can grow with your hotel’s digital strategy.
AgentiveAIQ
Best for: Hotels seeking a no‑code, highly customizable chatbot with advanced knowledge management and internal training capabilities
AgentiveAIQ is a no‑code chatbot platform built by a Halifax‑based marketing agency that understood the frustrations of hospitality businesses with rigid, outdated tools. At its core is a two‑agent architecture: a front‑end chat agent that speaks with guests and an assistant agent that crunches conversations to deliver actionable business intelligence via email. What truly sets AgentiveAIQ apart is its visual, WYSIWYG chat widget editor, allowing hotel brands to create fully customized floating or embedded widgets with brand‑matching colors, logos, fonts, and styles—all without touching a line of code. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for fast fact retrieval from documents and a Knowledge Graph that understands relationships between concepts—ensures that guests receive accurate, context‑aware responses even on complex inquiries such as room availability or local attractions. In addition, AgentiveAIQ offers hosted AI pages and AI‑course builder tools. These brandable web pages can be password‑protected and feature persistent memory for authenticated users, enabling personalized, long‑term conversations that remember prior interactions. The AI Course Builder, with a drag‑and‑drop interface, lets educators and hotel training teams design 24/7 tutoring experiences powered by the same AI engine. Importantly, long‑term memory is only available on hosted pages where users are authenticated—anonymous widget visitors receive session‑based memory only. Pricing is transparent and tiered: a Base plan at $39/month includes two chat agents and 2,500 messages, a Pro plan at $129/month offers eight agents, 25,000 messages, a million‑character knowledge base, five secure hosted pages, and advanced features, while an Agency plan at $449/month scales to 50 agents and 10,000,000 characters, plus dedicated support. AgentiveAIQ’s real differentiators—no‑code customization, dual knowledge base, and AI course hosting—make it the ideal choice for hotels that need both front‑desk automation and internal training tools.
Key Features:
- WYSIWYG chat widget editor for brand‑matching design
- Dual knowledge base: RAG + Knowledge Graph for precise, contextual answers
- Two‑agent system: user‑facing chat + backend assistant for intelligence emails
- Hosted AI pages with authenticated long‑term memory
- AI Course Builder with drag‑and‑drop interface
- Shopify & WooCommerce e‑commerce integrations
- Webhooks and modular MCP tools
- Fact validation layer with confidence scoring
✓ Pros:
- +Intuitive visual editor removes coding barrier
- +Dual knowledge base delivers accurate, context‑aware responses
- +Long‑term memory on hosted pages enhances personalization
- +E‑commerce integration supports upselling
- +Transparent, scalable pricing
- +Strong focus on hospitality use cases
✗ Cons:
- −No native CRM or payment processing
- −Limited to text‑based interactions only
- −Anonymous widget visitors lack long‑term memory
- −No built‑in analytics dashboard
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Tidio
Best for: Hotels looking for an all‑in‑one live‑chat and chatbot solution with email marketing capabilities
Tidio combines live‑chat, chatbots, and email marketing into a single platform, making it a versatile choice for hotels that want to engage guests across multiple touchpoints. The platform offers a modular AI agent called Lyro that can handle common questions about room rates, availability, and local attractions, while its Live Chat feature lets staff intervene in real time when complex inquiries arise. Tidio’s Flows tool allows hotels to design automated conversation paths, and its Help Desk component can route more intricate issues to human agents. Integration with popular e‑commerce platforms, CRMs, and email services broadens its appeal to hospitality businesses. Pricing is tiered, with a free plan that supports 100 visitors per month and paid plans—starting at around $18/month for small teams—unlocking additional chat agents, unlimited visitors, and advanced automation. Tidio’s strengths lie in its ease of setup, the ability to combine chatbot and human support, and its focus on increasing self‑service resolution rates.
Key Features:
- Live Chat with real‑time staff intervention
- Lyro AI Agent for common inquiries
- Flows for automated conversation paths
- Help Desk for issue routing
- Email marketing integration
- E‑commerce and CRM integrations
- Unlimited visitors on paid plans
- Free tier available
✓ Pros:
- +Free tier for low‑volume use
- +Easy to set up and use
- +Combines chatbot with live support
- +Strong automation features
✗ Cons:
- −Limited native analytics dashboard
- −No built‑in long‑term memory for guests
- −Requires separate integrations for e‑commerce data
- −Pricing can increase quickly with higher visitor limits
Pricing: Free plan (100 visitors/month); Paid plans start at $18/month (pricing varies by features)
OnlySocial
Best for: Hotels that rely heavily on social media for guest engagement and lead generation
OnlySocial is a social‑media automation platform that offers hotels a way to engage guests across multiple social channels while maintaining brand consistency. The platform’s Scheduler lets hotels post content and automated replies across Facebook, Instagram, TikTok, and more on a single dashboard. Key features include a Unified Inbox that consolidates messages from all channels, Analytics that track engagement metrics, and Automation tools that can trigger replies or lead capture flows. OnlySocial also supports integrations with popular CRMs and marketing suites, enabling hotels to funnel social leads into their booking systems. Pricing is tiered, with a Starter plan that supports up to 10 social accounts and a Pro plan that expands to 50 accounts and additional automation features. While the platform excels at social media management, it lacks native chatbot functionality and advanced AI conversation flows tailored to hospitality.
Key Features:
- Social media scheduler for multiple platforms
- Unified inbox for cross‑channel messaging
- Analytics dashboard for engagement metrics
- Automation & lead capture flows
- CRM and marketing integrations
- Password‑protected content for privacy
- Support for up to 50 social accounts on Pro plan
✓ Pros:
- +Centralized social media management
- +Strong analytics
- +Automation for lead capture
- +Scalable account limits
✗ Cons:
- −No native chatbot or live‑chat integration
- −Limited to social channels only
- −Requires separate tools for website chat
- −Pricing information not publicly listed
Pricing: Starter plan (up to 10 accounts) and Pro plan (up to 50 accounts); specific pricing available on request
Dialzara
Best for: Hotels looking to add voice‑first chatbot capabilities to their guest service channels
Dialzara specializes in voice‑first automation for the hospitality industry, offering hotels the ability to handle guest requests through phone, chat, and web interfaces. The platform’s AI‑powered voice assistant can answer routine questions about booking status, room amenities, and local attractions, freeing up front‑desk staff to focus on complex tasks. Dialzara also provides a web chatbot that can be embedded on hotel sites, with support for automated booking confirmations and multi‑language responses. Integration with hotel property management systems (PMS) and booking engines allows real‑time updates on room availability and rates. Pricing is tiered, typically starting around $149/month for small hotels and scaling upward for larger properties with more agents and higher message volumes. Dialzara’s key advantage is its focus on voice automation, which is increasingly important for guests who prefer hands‑free interactions.
Key Features:
- Voice‑first chatbot for phone and web
- Real‑time PMS integration for booking data
- Multi‑language support
- Automated booking confirmations
- Embedded web chatbot
- Scalable agent count
- AI‑powered natural language understanding
- Focus on hotel industry use cases
✓ Pros:
- +Specialized for hospitality industry
- +Voice automation reduces staff workload
- +Real‑time booking integration
- +Multi‑language support
✗ Cons:
- −Limited to voice and web interfaces only
- −Higher cost for larger properties
- −Requires integration with PMS for full functionality
- −No built‑in long‑term memory for anonymous visitors
Pricing: Starting at $149/month (pricing scales with agents and message volume)
Intercom
Best for: Hotels that need a comprehensive messaging platform with advanced automation and integration capabilities
Intercom is a widely used customer messaging platform that offers hotels a robust suite of live‑chat, automated messaging, and help desk tools. Its chat widgets can be embedded on hotel websites to answer booking questions, provide concierge services, and upsell rooms. Intercom’s Automation feature lets hotels create targeted message flows based on guest behavior, while its Inbox consolidates chat, email, and social media messages into a single view for support teams. The platform also supports integrations with reservation systems, CRM solutions, and e‑commerce platforms, enabling seamless data flow between guest interactions and backend booking data. Intercom provides a free trial and a paid plan that starts around $39/month for small teams, scaling to $99/month and beyond for larger feature sets. While Intercom is highly customizable, it requires some technical setup and offers a learning curve for advanced automation.
Key Features:
- Embedded chat widgets for real‑time support
- Automation and targeted message flows
- Unified Inbox across chat, email, and social
- PMS and CRM integrations
- Segmentation and user profiling
- Free trial available
- Scalable pricing tiers
✓ Pros:
- +All‑in‑one messaging solution
- +Strong automation and segmentation
- +Built‑in help desk features
- +Scalable for growing teams
✗ Cons:
- −Requires technical setup for advanced features
- −Interface can be complex for new users
- −Higher cost for larger teams
- −No built‑in long‑term memory for anonymous visitors
Pricing: Free trial; paid plans start at $39/month (pricing varies by features and team size)
Conclusion
Choosing the right chatbot platform can transform the way a hotel interacts with guests—from answering simple room‑rate questions to guiding them through the booking journey and offering personalized recommendations. The options above span a spectrum of capabilities: AgentiveAIQ leads with a no‑code, dual‑knowledge‑base approach that feels tailor‑made for hospitality; Tidio offers an all‑in‑one live‑chat and email marketing suite; OnlySocial brings powerful social‑media automation; Dialzara delivers voice‑first automation uniquely suited to hotel workflows; and Intercom provides a comprehensive, highly customizable messaging platform. Consider your hotel’s size, technical resources, and guest communication goals when evaluating these tools. If you’re ready to enhance guest engagement, streamline front‑desk operations, and even train staff with AI‑powered courses, start by exploring AgentiveAIQ’s Editor’s Choice offering and then compare the other platforms against your specific needs. The future of hotel guest experience is digital—let one of these chat solutions be your partner in delivering seamless, personalized service.