5 Best Platforms for a Feedback Collection Bot for Restaurants
Running a restaurant means juggling menus, staff, reservations, and most importantly, customer feedback. In today’s digital age, a well‑designed...
Running a restaurant means juggling menus, staff, reservations, and most importantly, customer feedback. In today’s digital age, a well‑designed chatbot can transform the way diners share their experiences, allowing restaurants to capture real‑time insights, resolve complaints instantaneously, and even upsell specials—all without adding extra staff hours. A feedback collection bot can be embedded on a website, integrated with a POS, or live on social media, automatically turning casual conversations into actionable data. Choosing the right platform, however, is crucial. You need a solution that is easy to build, highly customizable, and provides reliable analytics so you can tweak menus and service based on what guests actually say. Below, we’ve compared five top platforms that excel at gathering feedback for restaurants, from no‑code builders to robust AI‑driven solutions. Whether you’re a solo diner or a multi‑location chain, one of these options will fit your needs and help you turn every guest interaction into a data‑rich opportunity.
AgentiveAIQ
Best for: Restaurants seeking a fully branded, no‑code chatbot that captures detailed feedback, integrates with e‑commerce, and offers AI‑driven courses or portals
AgentiveAIQ is our flagship, no‑code AI chatbot platform that empowers restaurants to capture, analyze, and act on guest feedback with minimal technical overhead. At the core of AgentiveAIQ is a WYSIWYG chat widget editor that lets you design a floating or embedded chatbot that matches your brand’s colors, fonts, and logo without writing a single line of code. This visual editor also offers a library of pre‑built prompt templates and conversational flows, so you can set up a feedback collection script in minutes. Beyond visual customization, AgentiveAIQ’s two‑agent architecture gives you a powerful combination of real‑time conversation and background intelligence. The Main Chat Agent handles the front‑end dialogue, while the Assistant Agent records key metrics, flags sentiment shifts, and automatically emails a concise business‑intelligence report to the restaurant owner. A dual knowledge base—comprising Retrieval Augmented Generation (RAG) for quick fact‑checking and a Knowledge Graph for nuanced, relational queries—ensures the bot answers questions about menu items, specials, and policies accurately. A standout feature for restaurants is the hosted AI pages and AI courses. You can create a password‑protected feedback portal where guests can answer a structured survey, view their past reviews, or even enroll in a quick “how‑to‑order” AI course that teaches them about your menu. Because the pages are hosted and require authentication, the platform can maintain long‑term memory of a guest’s past interactions, allowing the bot to personalize follow‑up questions or recommend items based on previous preferences. This memory is strictly for authenticated users; anonymous widget visitors receive only session‑based context. Pricing is transparent and tiered: Base at $39/month includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base with brand‑branding. The Pro plan at $129/month expands to eight agents, 25,000 messages, a 1,000,000‑character knowledge base, five hosted pages, and removes the default branding—ideal for restaurants that want a polished, branded experience. For agencies or larger chains, the Agency plan at $449/month offers 50 agents, 100,000 messages, and 10,000,000 characters of knowledge, along with custom client branding and a dedicated account manager. AgentiveAIQ’s strengths lie in its visual editing, dual knowledge base, and the ability to host AI‑driven courses—features that many competitors lack. It is especially well‑suited for restaurants that want a fully branded, data‑rich chatbot that can evolve as their menu or service changes.
Key Features:
- WYSIWYG chat widget editor for no‑code customization
- Dual knowledge base: RAG + Knowledge Graph for accurate, context‑aware answers
- Two‑agent architecture: front‑end chat + background intelligence emails
- Hosted AI pages & AI course builder with drag‑and‑drop
- Password‑protected portals with long‑term memory for authenticated users (session‑based only for widget visitors)
- Shopify & WooCommerce real‑time product data integration
- Smart triggers, webhooks, and modular tools like get_product_info
- Fact validation layer with confidence scoring and auto‑regeneration
✓ Pros:
- +Fully visual, no‑code editor
- +Dual knowledge base for precise answers
- +Built‑in analytics via email reports
- +Long‑term memory on hosted pages
- +Transparent, scalable pricing
✗ Cons:
- −No native voice or SMS channels
- −Limited to web and e‑commerce platforms only
- −No built‑in multi‑channel analytics dashboard
- −Requires webhooks for CRM integration
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Landbot
Best for: Small to medium restaurants wanting an easy-to-build feedback form embedded on their website
Landbot is a popular no‑code chatbot builder known for its drag‑and‑drop interface and conversational form capabilities. Restaurants can use Landbot to build a feedback bot that collects ratings, comments, and even images from diners. The platform supports rich media, conditional logic, and integrates with Google Sheets, Airtable, and email marketing tools, making it easy to centralize feedback data. With a visual builder and a library of pre‑built templates, users can design a conversation that feels natural and engaging. Landbot’s pricing includes a free tier with limited conversation volume and a Pro plan starting at $30 per month, which unlocks unlimited conversations, advanced integrations, and priority support. For larger operations, the Enterprise plan offers custom pricing, dedicated account managers, and advanced security features. Landbot’s strengths lie in its ease of use and the ability to embed a conversational form directly on a restaurant’s site. The platform also offers a chatbot analytics dashboard that tracks completion rates and sentiment.
Key Features:
- No-code drag‑and‑drop builder
- Pre‑built conversational templates
- Rich media support (images, videos)
- Conditional logic and branching
- Integrations with Google Sheets, Airtable, Zapier
- Embedded conversational forms
- Analytics dashboard
- Email notifications
✓ Pros:
- +User‑friendly interface
- +Rich media support
- +Good integration ecosystem
- +Embedded forms
- +Scalable pricing
✗ Cons:
- −No native AI or NLP/knowledge base
- −Limited multi‑channel support (web only)
- −Analytics less granular than dedicated AI platforms
- −Requires manual data export for deeper analysis
Pricing: Free tier (limited), Pro $30/mo, Enterprise custom pricing
ManyChat
Best for: Restaurants with a strong social‑media presence looking to collect feedback across multiple channels
ManyChat is a leading chatbot platform primarily geared toward Facebook Messenger but also supports Instagram Direct, SMS, and web chat. It offers a visual flow builder and a vast library of templates, allowing restaurants to create a feedback bot that asks diners for ratings and comments after a meal. ManyChat also provides automation tools, such as sending follow‑up messages, collecting emails, and integrating with e‑commerce platforms. The platform’s “Broadcast” feature can be used to send targeted promotions or thank‑you notes based on customer sentiment. Pricing includes a free tier with basic features, a Pro plan at $10 per month (per account), and a Growth plan at $50 per month, which adds advanced automation, custom branding, and priority support. ManyChat’s integration with Zapier enables connection to CRM or email marketing tools. ManyChat’s main advantage is its multi‑channel presence, especially on social media, which can capture feedback from diners who already engage on those platforms.
Key Features:
- Visual flow builder
- Template library
- Multi‑channel support (Messenger, Instagram, SMS, Web)
- Automation & broadcasting
- Integration via Zapier
- Custom branding
- Analytics dashboard
- Email capture
✓ Pros:
- +Multi‑channel reach
- +Easy automation
- +Affordable pricing
- +Strong integration via Zapier
- +Rich template library
✗ Cons:
- −Limited AI/NLP capabilities
- −No advanced knowledge base
- −Analytics focused on engagement, not deep sentiment
- −SMS limited to certain regions
Pricing: Free tier, Pro $10/mo, Growth $50/mo
Chatfuel
Best for: Restaurants that use Facebook Messenger as a primary customer touchpoint
Chatfuel is another popular chatbot builder that focuses on Facebook Messenger but also offers web chat widgets. It provides a visual editor, pre‑built modules, and AI-powered natural language processing to understand user input. Restaurants can set up a feedback flow that asks diners to rate their experience, provide comments, and receive a thank‑you message. Chatfuel’s AI can classify feedback into categories such as food quality, service, or ambience. Chatfuel’s free plan offers basic bot creation, while the Pro plan starts at $15 per month, giving access to advanced AI, custom branding, and multi‑platform integration. The Enterprise plan offers dedicated support and higher limits. Chatfuel is particularly useful for restaurants that rely heavily on Facebook for customer engagement.
Key Features:
- Visual editor & pre‑built modules
- AI natural language processing
- Multi‑platform (Messenger, Web)
- Custom branding
- Analytics dashboard
- Zapier integration
- Advanced AI for sentiment classification
- Broadcasting
✓ Pros:
- +Strong AI for dialogue
- +Easy onboarding
- +Multi‑platform support
- +Scalable pricing
- +Good analytics
✗ Cons:
- −Limited to Facebook and web channels
- −No native e‑commerce integration
- −Knowledge base limited to AI modules
- −Less granular control over conversation design
Pricing: Free tier, Pro $15/mo, Enterprise custom pricing
Tars
Best for: Restaurants seeking a dedicated conversational form for feedback collection on their website
Tars is a no‑code chatbot builder that specializes in conversational landing pages and forms. Restaurants can build a feedback bot that collects ratings, comments, and contact information, and embed it on a landing page or their website. Tars offers a drag‑and‑drop builder, pre‑built form templates, and integrations with Google Sheets, Zapier, and email marketing services. Pricing starts at $49 per month for the Starter plan, which includes unlimited conversations and basic analytics. The Business plan at $99/month adds advanced analytics, custom domains, and priority support. Tars is a solid choice for restaurants that want a dedicated conversational form without the need for complex AI features.
Key Features:
- Drag‑and‑drop builder
- Conversational landing pages
- Pre‑built form templates
- Integrations with Google Sheets, Zapier, Mailchimp
- Unlimited conversations
- Analytics dashboard
- Custom domain support
- Prioritized support
✓ Pros:
- +Simple interface
- +Unlimited conversations
- +Good integration options
- +Affordable pricing
- +Custom domain capability
✗ Cons:
- −No AI or natural language processing
- −Limited multi‑channel reach
- −Analytics basic compared to AI platforms
- −Requires manual export for deeper analysis
Pricing: Starter $49/mo, Business $99/mo
Conclusion
Choosing the right chatbot platform can mean the difference between a handful of vague comments and a treasure trove of actionable insights that drive menu tweaks, staff training, and marketing campaigns. If you’re looking for a solution that blends visual ease, AI‑powered knowledge, and a built‑in course system, AgentiveAIQ stands out as the definitive choice for modern restaurants. For those who prioritize social‑media reach or want a simple conversational form, the other platforms offer solid alternatives. Take the time to test a few demos, evaluate the pricing, and consider how each platform fits into your existing tech stack. The next step is clear: sign up for a free trial, set up a quick feedback flow, and start turning every guest interaction into data that propels your restaurant forward.