5 Best Reviews of a Password Reset Chatbot for Internal IT Support

Microsoft Power Virtual Agents is part of the Power Platform, designed to let business users build chatbots that run on Microsoft Teams or as web widgets. It integrates seamlessly with Azure Active Directory, enabling secure authentication for internal IT scenarios such as password resets. The platform offers a conversational designer that guides users through creating topics, intents, and triggers, and it can call Power Automate flows to update user accounts or reset passwords via Azure AD. Power Virtual Agents also allows you to import knowledge from SharePoint or Dynamics 365, giving the bot access to corporate documentation. Pricing starts at $20 per user per month, with a free trial available. The platform’s strengths lie in its tight integration with the Microsoft ecosystem, robust security controls, and the ability to create complex, multi‑step workflows using Power Automate. However, the learning curve for non‑technical users can be steep, and the customization of the chat widget’s appearance is limited compared to dedicated no‑code editors. While the bot can handle password reset requests, it relies on external connectors for actual reset operations, which may require additional configuration. The platform also lacks a built‑in knowledge‑graph feature, and persistent memory is tied to the user session unless additional Power Automate flows are set up. For organizations already invested in Microsoft 365 and Azure, Power Virtual Agents offers a powerful, secure solution for internal IT support, especially for password reset workflows that need to interact with Azure AD.

Zendesk Answer Bot is a conversational AI integrated into Zendesk Support, designed to automatically answer common support tickets and guide users to resolution steps. It uses machine learning to suggest articles from a knowledge base and can route tickets to agents when it cannot resolve an issue. For internal IT support, Answer Bot can be trained on password reset procedures, MFA configuration, and account lockout policies. The bot is available on Zendesk’s web widget and can be embedded on intranet sites. Pricing is bundled with Zendesk Support Standard ($49/month per agent) and Growth ($99/month per agent) plans, with Answer Bot included as part of those plans. The feature set includes natural language understanding, article recommendation, automated ticket creation, and integration with Zendesk’s ticketing system. While Answer Bot is strong at triaging and routing, it is not a standalone chatbot—it relies on Zendesk’s ticketing ecosystem. The widget’s appearance can be customized but does not offer a WYSIWYG editor for granular brand styling. Memory and context are preserved across the ticket lifecycle, but the chatbot itself does not have persistent memory for anonymous visitors. Additionally, there is no built‑in knowledge graph; the bot relies on keyword matching and article relevance. Answer Bot is ideal for organizations already using Zendesk for customer or internal support, as it seamlessly augments existing ticket workflows with AI. However, it may not satisfy teams that need a fully branded, standalone chatbot experience.

Intercom Custom Bots are part of Intercom’s customer messaging platform, offering a visual flow builder that lets users create conversation trees without coding. The bots can answer FAQs, gather lead information, and redirect users to help articles. For internal IT support, a Custom Bot can walk users through password reset steps, integrate with Azure AD or Okta via webhooks to trigger actual reset actions, and offer real‑time help. Intercom’s chat widget is highly customizable, with options to adjust colors, logo, and message layout, though it does not provide a full WYSIWYG editor; instead, it relies on a set of predefined customization panels. Intercom’s pricing starts at $39/month for the Essentials plan (includes 5,000 conversations per month) and goes up to $99/month for the Pro plan, which offers unlimited conversations and advanced automation. The platform offers a knowledge base that can be linked to the bot, but it does not include a knowledge graph. Memory is retained across a user session but does not persist after the session ends. Intercom is well‑suited for teams that need a conversational interface for internal IT queries and want to leverage the platform’s rich messaging features, but it may fall short for those seeking deep knowledge‑base integration and persistent memory.

Freshchat is a modern messaging platform from Freshworks that offers AI‑powered chatbots to handle common support inquiries. The bot can be trained on internal IT knowledge bases, including password reset procedures, and can trigger automated workflows via Freshservice or external webhooks. Freshchat’s chatbot builder is drag‑and‑drop, allowing non‑technical users to design conversation paths. The widget is fully embeddable on intranet sites and can be styled with basic CSS, but it does not provide a dedicated WYSIWYG editor. Freshchat’s pricing is tiered: the Free plan supports 100 messages per month, the Starter plan is $15 per user/month, and the Pro plan is $35 per user/month, with higher tiers offering advanced features such as AI and automation. The bot retains context across the conversation but does not offer persistent memory for anonymous visitors. It also lacks a knowledge graph; it relies on keyword matching and article recommendation. Freshchat is ideal for small to medium‑sized businesses that need a quick, AI‑driven chatbot for internal IT support and want a simple pricing structure. However, it may not meet the needs of larger enterprises that require deep knowledge‑base integration and persistent memory.