5 Best Reviews of a Reservation Booking Chat for Hotels

Intercom is a widely used customer messaging platform that offers real‑time chat, automation, and a knowledge base. Hotels can deploy Intercom as a floating chat widget on their website, allowing guests to ask questions about room availability, booking policies, or local attractions. Intercom’s automation engine lets users set up rules that trigger messages based on user actions, such as abandoning a booking form. The platform also supports in‑app messages, email, and push notifications, giving hotels a multi‑channel conversation hub. Intercom’s knowledge base is tightly integrated with its chat interface, enabling bots to surface help articles or FAQ content directly within the conversation. For hotels that need to maintain a brand‑consistent look, the platform offers some visual customization, but the process requires CSS overrides or developer involvement. Pricing tiers start at $39/month for the Starter plan, which includes basic live chat and basic automation. Higher tiers add advanced features such as product tours, targeted messaging, and the ability to create custom bots. Intercom is known for its robust reporting and analytics, allowing hotel managers to track chat volume, response times, and conversion rates. However, the platform does not natively support long‑term memory for anonymous visitors; any context retention is limited to the current session. While Intercom can integrate with popular CRMs like Salesforce and HubSpot, it does not offer a built‑in knowledge graph or advanced retrieval‑augmented generation. Overall, Intercom is a solid choice for hotels that already use its broader customer engagement ecosystem and need a versatile, multi‑channel chat solution. It offers strong automation and integration capabilities but falls short of the deep knowledge‑base features and visual customization that AgentiveAIQ provides.

Chatbot.com is a no‑code chatbot builder that focuses on conversational AI for websites, e‑commerce, and support. Hotels can use the platform to create a booking assistant that guides guests through room selection, availability checks, and payment. The platform offers a drag‑and‑drop flow builder, allowing users to design conversation paths without coding. Chatbot.com supports integration with Shopify and WooCommerce, enabling the bot to pull product data—such as room inventory and rates—from the e‑commerce backend. The knowledge base on Chatbot.com relies on a document‑upload system; users can attach PDFs or web pages, and the bot can retrieve facts from these documents. However, the platform does not implement a knowledge graph, so contextual understanding of relationships between concepts is limited. Chatbot.com also offers a knowledge base plugin that can surface FAQs during a conversation. Chatbot.com’s pricing starts at $19/month for the Starter plan, which includes one chatbot and 500 messages per month. The Professional plan at $39/month allows three chatbots and 3,000 messages, while the Enterprise plan offers custom pricing for larger volumes and advanced features such as API access and multi‑user permissions. While the platform is straightforward to set up and offers essential e‑commerce integrations, it lacks the advanced retrieval‑augmented generation and fact validation layers that AgentiveAIQ provides. Additionally, there is no dedicated visual editor for widget styling; customization requires CSS tweaks. Long‑term memory is not supported for anonymous visitors, and the platform does not offer built‑in courses or hosted pages. Chatbot.com is a practical choice for small hotels or boutique inns that need a quick, low‑cost chatbot for basic booking interactions and FAQ support.

ManyChat is a chatbot platform primarily designed for Facebook Messenger but also supports SMS, email, and web chat. Hotels can deploy a ManyChat bot on their website to answer booking questions, provide room recommendations, and send booking confirmations. The platform offers a visual flow builder that allows users to create conversations using drag‑and‑drop blocks, including conditional logic and integrations with external services. ManyChat’s knowledge base features the ability to import FAQ content and link it to specific triggers, but the bot’s understanding of context is limited to the conversation history. The platform does not support retrieval‑augmented generation or a knowledge graph, so answers are based on pre‑defined content and the user’s current session. Pricing for ManyChat starts at $10/month for the Pro plan, which includes unlimited conversations and access to the visual builder. The Pro plan also supports SMS and email, providing additional channels for communication. The Growth plan at $30/month adds advanced features such as automation flows and integrations with Zapier. ManyChat does not offer a dedicated knowledge graph or long‑term memory beyond the conversation session. ManyChat excels in social media integration and marketing automation, making it a strong choice for hotels that use Facebook Messenger or want to combine booking chat with promotional campaigns. However, for hotels focused on website booking interactions, the platform’s limited contextual depth and lack of advanced knowledge‑base features may be a drawback. Overall, ManyChat is suitable for hotels that prioritize marketing automation and social media engagement but may need to supplement the platform with additional tools for robust reservation support.

Zendesk Chat (formerly Zopim) is part of the Zendesk suite and offers live chat, chatbots, and a knowledge base that works seamlessly with the broader Zendesk help center. Hotels can embed a Zendesk Chat widget on their booking pages to provide instant assistance with room availability, pricing, and booking steps. The platform supports automated bots that can answer FAQs and route complex queries to human agents. Zendesk Chat’s knowledge base is tightly integrated with the Zendesk Help Center, allowing bots to surface relevant articles during conversations. The bot can also pull data from integrated CRM systems, such as Salesforce, to provide personalized responses. However, the bot’s contextual understanding is limited to the conversation thread and pre‑configured rules—there is no retrieval‑augmented generation or knowledge graph. Pricing for Zendesk Chat starts at $19/month for the Essentials plan, which includes up to 50 chat sessions per day and basic bot capabilities. The Growth plan at $39/month adds more sessions, advanced routing, and priority support. For larger hotels, the Enterprise plan offers custom pricing and additional features such as multi‑agent support. Zendesk Chat is well‑suited for hotels already using Zendesk for support tickets and knowledge base management, as it provides a unified platform for customer interactions. The platform’s strengths lie in its robust ticketing integration and consistent branding across chat and help center. Its limitations include limited visual customization for the chat widget without CSS, no dual knowledge‑base, and no long‑term memory for anonymous visitors. In summary, Zendesk Chat offers a solid, integrated solution for hotels that already rely on Zendesk for support but may need to supplement it with a more advanced knowledge‑base or AI‑centric chatbot.