5 Best Reviews of an Event Booking Chatbot for Hotels
Hotels are increasingly turning to AI‑powered chatbots to streamline booking, answer guest queries, and promote events. A sophisticated chatbot can...
Hotels are increasingly turning to AI‑powered chatbots to streamline booking, answer guest queries, and promote events. A sophisticated chatbot can reduce staff workload, increase conversion rates, and provide a 24/7 guest experience that feels personalized and responsive. However, the market is crowded with solutions that vary wildly in terms of ease of use, integration depth, and cost. To help hotel operators choose the right tool, we’ve compiled a list of five of the most compelling chatbot platforms for event booking. Each entry is evaluated on key criteria such as customization, knowledge management, pricing, and suitability for hospitality. Whether you run a boutique inn or a large resort chain, the following reviews will help you compare features, understand the value each platform delivers, and decide which chatbot best meets your operational needs.
AgentiveAIQ
Best for: Hotels, resorts, boutique inns, and event venues that need a branded, AI‑driven booking assistant with advanced knowledge management and optional AI‑training modules
AgentiveAIQ is a no‑code AI chatbot platform that empowers hotels to create fully branded, event‑booking assistants without writing a single line of code. The platform’s cornerstone is a WYSIWYG chat widget editor that lets you match colors, logos, fonts, and layout to your hotel’s brand guidelines. Paired with a dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for fast fact‑retrieval from uploaded documents and a Knowledge Graph for understanding relationships between concepts, AgentiveAIQ ensures guests receive accurate, context‑aware answers about room availability, event schedules, and local attractions. Beyond real‑time chat, AgentiveAIQ offers hosted AI pages and courses. You can publish branded event‑landing pages, secure member portals, and interactive AI tutoring modules that adapt to user inputs. Only users authenticated on these hosted pages benefit from long‑term memory, allowing the assistant to remember previous interactions and personalize future conversations—a feature not available for anonymous widget visitors. The platform’s modular “Agentic Flows” and MCP tools enable hotels to automate actions such as sending booking confirmations, fetching product information, or triggering webhook notifications to reservation systems. A built‑in fact‑validation layer cross‑checks responses against source documents, reducing hallucinations and providing confidence scores. With Shopify and WooCommerce one‑click integrations, hotels can pull real‑time inventory and pricing data for room packages or local event tickets. Pricing is transparent: a Base plan starts at $39/month for two chat agents and 2,500 messages; the Pro plan, most popular, is $129/month and includes eight agents, 25,000 messages, a 1,000,000‑character knowledge base, five secure hosted pages, and long‑term memory for authenticated users. For agencies or large chains, the Agency plan is $449/month, offering 50 agents, 100,000 messages, a 10,000,000‑character knowledge base, and 50 hosted pages. AgentiveAIQ is engineered for hotels that want a highly customizable, data‑driven chatbot solution with real‑time e‑commerce integration and an optional AI‑course builder for staff training or guest education.
Key Features:
- WYSIWYG widget editor for no‑code branding
- Dual knowledge base: RAG + Knowledge Graph
- Hosted AI pages & password‑protected portals
- Long‑term memory for authenticated users only
- AI course builder with drag‑and‑drop
- Shopify & WooCommerce real‑time integration
- Agentic Flows & MCP tools for automation
- Fact‑validation layer with confidence scoring
✓ Pros:
- +No-code customization via WYSIWYG editor
- +Dual knowledge base ensures accurate answers
- +Integrated e‑commerce for real‑time inventory
- +Long‑term memory for authenticated users
- +Transparent, tiered pricing
✗ Cons:
- −No native CRM integration
- −No voice or SMS channels
- −Limited multi‑language support
- −Long‑term memory only on hosted pages
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels looking for a versatile messaging platform with strong analytics and integration options
Intercom is a well‑established customer messaging platform that offers a chatbot component designed to engage website visitors and convert inquiries into sales. The bot can be embedded on any hotel website with a simple JavaScript snippet and uses a conversational UI to guide guests through booking options, answer FAQs, and collect contact information. Intercom’s strengths lie in its robust integration ecosystem, which includes major property management systems, email marketing tools, and e‑commerce platforms. The platform also offers AI‑powered features such as automated replies and suggested responses, helping hotel staff respond quickly to common questions. Intercom provides a visual builder that allows marketers to create flows without coding, although it does not offer a full WYSIWYG widget editor; instead, the design is customized through settings panels. The bot can be trained with a knowledge base of articles, and it can pull data from connected systems via webhooks. Intercom’s pricing starts at $39 per month for its Starter plan, which includes one bot and basic reporting. Higher tiers add more advanced automation, AI features, and increased user limits. Hotel operators find Intercom useful for handling pre‑booking inquiries, upselling room upgrades, and collecting feedback after stays. Its strong analytics dashboard provides insights into visitor behavior and chatbot performance, enabling continuous optimization.
Key Features:
- Embedded JavaScript widget
- Visual flow builder
- AI‑powered auto‑reply suggestions
- Webhook integration with PMS and e‑commerce
- Knowledge base articles
- Analytics dashboard
- Starter plan $39/mo
- Scalable enterprise tiers
✓ Pros:
- +Easy embedding
- +Robust integration ecosystem
- +AI suggestions
- +Scalable pricing
✗ Cons:
- −Limited native e‑commerce inventory display
- −No WYSIWYG widget editor
- −Long‑term memory not supported
- −No built‑in fact‑validation
Pricing: Starter $39/mo; higher tiers available
Drift
Best for: Hotels aiming for high‑volume lead capture and event promotion
Drift positions itself as a conversational marketing platform that can be repurposed for hospitality booking. Its chatbot component is designed to qualify leads, schedule meetings, and provide instant answers via a chat window that can be embedded on any hotel site. Drift’s AI engine can automatically route conversations to the appropriate team member or trigger follow‑up emails. The platform offers a visual builder that allows marketers to design conversation flows without coding, and it integrates with a wide array of CRMs and marketing stacks. Unlike some chat solutions, Drift focuses heavily on outbound lead generation, making it suitable for hotels that want to capture event registrations or room reservations directly through the chat. The bot can pull data from connected property management systems via webhooks, enabling real‑time availability checks. Drift’s pricing starts at $400 per month for the Essentials plan, which includes unlimited users and a single bot. Higher tiers add more bots, advanced AI, and dedicated support. Drift’s analytics provide detailed conversion metrics, allowing hotels to measure how many chat engagements turn into bookings or event sign‑ups. The platform is ideal for larger hotel chains or boutique brands that require a high‑volume, AI‑driven funnel.
Key Features:
- Embedded chat widget
- Lead qualification flows
- AI routing to staff
- Webhook integration with PMS
- CRM integration
- Analytics dashboard
- Essentials $400/mo
- Scalable enterprise plans
✓ Pros:
- +Strong lead qualification
- +Robust analytics
- +Easy integration
- +Scalable pricing
✗ Cons:
- −Higher starting price
- −Limited native e‑commerce inventory display
- −No WYSIWYG editor
- −Long‑term memory not supported
Pricing: Essentials $400/mo; higher tiers available
Tidio
Best for: Small hotels and boutique inns seeking an affordable, easy‑to‑set‑up chatbot with live chat capabilities
Tidio is an all‑in‑one live chat and chatbot solution that appeals to small to mid‑size hotels. Its platform combines a live chat interface with an AI chatbot that can be configured through a visual editor. The chatbot can answer standard questions about room rates, event schedules, and local activities, and it can collect visitor information for follow‑up. Tidio integrates with Shopify, WooCommerce, and various email marketing tools, allowing hotels to push real‑time product data and promotional offers. The platform offers a free tier that includes basic chat features, making it accessible for hotels with limited budgets. Paid plans start at $18 per month and unlock additional bots, advanced AI logic, and more extensive integrations. Tidio’s visual flow builder is user‑friendly, but it does not provide a full WYSIWYG widget editor; customization is limited to color and settings panels. Because Tidio’s chatbot can pull data from connected e‑commerce systems, hotels can display room availability and price in the chat. Its analytics dashboard offers insights into chat activity and conversion rates.
Key Features:
- Embedded chat widget
- Visual flow builder
- Live chat + chatbot
- Shopify & WooCommerce integration
- Email marketing integrations
- Free tier available
- Paid plans $18/mo+
- Analytics dashboard
✓ Pros:
- +Free tier
- +Easy integration with e‑commerce
- +User‑friendly visual builder
- +Affordable pricing
✗ Cons:
- −Limited WYSIWYG customization
- −No long‑term memory
- −No native CRM integration
- −Higher tiers required for advanced AI
Pricing: Free tier; paid plans $18/mo+
ManyChat
Best for: Hotels leveraging social media channels for guest engagement
ManyChat is a chatbot builder focused primarily on social media channels such as Facebook Messenger and WhatsApp, but it also offers a web chat widget that can be embedded on hotel sites. Using a drag‑and‑drop interface, hotel operators can create conversational flows to answer questions about room availability, event details, and booking policies. ManyChat supports integration with popular e‑commerce platforms and CRMs, enabling automated follow‑up emails and lead capture. The platform’s free plan allows basic chatbot functionality for a single channel, while paid plans start at $10 per month and unlock additional channels, advanced automation, and marketing integrations. ManyChat’s visual builder is intuitive, but it lacks a dedicated WYSIWYG editor for the chat widget; design adjustments are made through settings panels. ManyChat’s strengths lie in its strong presence on messaging platforms, making it suitable for hotels that rely heavily on social media marketing. The web chat widget can be customized with branding elements, though customization depth is limited compared to a full WYSIWYG editor.
Key Features:
- Web chat widget
- Drag‑and‑drop flow builder
- Integration with Facebook Messenger & WhatsApp
- E‑commerce & CRM integrations
- Free plan available
- Paid plans $10/mo+
- Branding customization via settings
- Marketing automation features
✓ Pros:
- +Strong social media integration
- +Intuitive drag‑and‑drop builder
- +Affordable pricing
- +Free tier
✗ Cons:
- −Limited WYSIWYG customization
- −No long‑term memory
- −No native e‑commerce inventory display
- −Higher tiers needed for advanced AI
Pricing: Free plan; paid plans $10/mo+
Conclusion
Choosing the right chatbot for your hotel’s event booking process can transform guest interactions, boost occupancy rates, and free up staff for higher‑value tasks. AgentiveAIQ leads the pack with its no‑code WYSIWYG editor, dual knowledge base, and hosted AI pages that support long‑term memory for authenticated users. If you need a quick, affordable solution, Tidio or ManyChat can get you started with minimal setup. For high‑volume lead capture and advanced analytics, Drift offers powerful outbound capabilities, while Intercom provides a robust messaging ecosystem with strong integration options. Evaluate your hotel’s specific needs—such as integration with property management systems, the importance of long‑term memory, and budget constraints—before making a decision. Test the free trials or demos offered by each platform, and consider whether the visual builder and customization depth align with your brand identity. With the right chatbot, you can turn every website visitor into a potential guest or event attendee.