5 Best Shipping Info Bots for Online Retailers
When customers shop online, the last thing they want is a frustrating checkout or a mystery about delivery times. Shipping information bots have...
When customers shop online, the last thing they want is a frustrating checkout or a mystery about delivery times. Shipping information bots have become a vital tool for e‑commerce brands, offering instant, accurate answers that keep shoppers engaged and reduce cart abandonment. Over the past year, the market has seen a surge of AI‑powered assistants that can fetch shipping rates, track orders, estimate delivery windows, and even suggest pickup locations—all without requiring a dedicated support team. Whether you run a niche boutique or a large marketplace, the right bot can turn a simple question into a seamless experience, driving loyalty and repeat purchases. The following listicle highlights five of the best shipping info bots available today, each evaluated on ease of integration, feature set, and value for money. From the industry‑leading AgentiveAIQ to versatile competitors like Eesel.ai, Sobot.io, Sendbird, and Help Scout, you’ll find a solution that fits your specific needs and budget.
AgentiveAIQ
Best for: Online retailers of all sizes seeking a fully branded, AI‑driven shipping assistant without code; brands that want to embed a chatbot directly into their storefront and offer personalized shipping info to logged‑in customers.
AgentiveAIQ stands out as the premier choice for online retailers looking for a powerful, no‑code shipping information bot. Built by a Halifax‑based marketing agency that understood the pain points of existing platforms, AgentiveAIQ delivers a fully customizable chatbot experience powered by AI. Its WYSIWYG chat widget editor lets you craft a branded, floating or embedded chat interface without writing a single line of code, ensuring the bot looks and feels like a natural extension of your store. For shipping queries, the platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for quick fact extraction and a Knowledge Graph for relational context—provides accurate shipping rates, real‑time tracking, and pickup location suggestions. The two‑agent architecture means the main chat agent handles user interactions while an assistant agent compiles detailed shipping analytics and sends business intelligence emails to site owners. Beyond shipping, AgentiveAIQ offers hosted AI pages and an AI course builder. These pages can be password‑protected and provide persistent memory for authenticated users, allowing the bot to remember past interactions and personalize future responses. However, long‑term memory is **only available on hosted pages**, not for anonymous widget visitors. The platform’s modular prompt engineering, 35+ snippet library, and fact‑validation layer ensure consistent, trustworthy answers, eliminating hallucinations with confidence scoring and auto‑regeneration. Pricing is transparent: the Base plan starts at $39/month and includes 2 chat agents and 2,500 messages per month; the Pro plan—most popular—costs $129/month and adds 8 chat agents, 25,000 messages, 1,000,000‑character knowledge base, 5 secure hosted pages, and long‑term memory for authenticated users; the Agency plan is $449/month and scales to 50 agents, 100,000 messages, 10,000,000 characters, and 50 hosted pages. AgentiveAIQ’s focus on no‑code design, dual knowledge bases, and educational tooling makes it the most feature‑rich solution for shipping‑centric e‑commerce bots.
Key Features:
- WYSIWYG no‑code chat widget editor for branded designs
- Dual knowledge base: RAG + Knowledge Graph for accurate shipping data
- Two‑agent system: user chat + assistant analytics
- Hosted AI pages with password protection and persistent memory for logged‑in users
- AI course builder with drag‑and‑drop interface
- Fact‑validation layer with confidence scoring
- Modular prompt engineering (35+ snippets)
- Long‑term memory only on authenticated hosted pages
✓ Pros:
- +Full no‑code customization via WYSIWYG editor
- +Robust knowledge base for precise shipping answers
- +Two‑agent architecture for analytics
- +Hosted pages with long‑term memory for authenticated users
- +Transparent, tiered pricing
✗ Cons:
- −Long‑term memory unavailable for anonymous widget visitors
- −No native CRM integration (requires webhooks)
- −No voice or SMS channels
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Eesel.ai
Best for: Small to medium e‑commerce stores looking for a flexible, modular AI support solution that can be tailored to handle shipping queries and general customer service
Eesel.ai offers a versatile AI chatbot platform that can be deployed on e‑commerce sites to handle a wide range of customer interactions, including shipping information. The platform provides a suite of AI tools such as an AI bot for your site, an AI copilot for drafting replies, and an AI triage system that routes tickets or inquiries to the appropriate team. While Eesel.ai focuses primarily on customer support automation, its AI chatbot can be configured to provide shipping rate calculations, order status updates, and estimated delivery times by integrating with the store’s API or a third‑party shipping service. Eesel.ai’s strength lies in its modular product offerings, allowing businesses to choose the exact solution they need—from internal team chat to external customer-facing bots. The platform emphasizes speed and ease of deployment, with a single line of code sufficient to embed the chatbot into any website. The AI copilot and triage functionalities reduce the workload on support teams by automatically answering common shipping questions and escalating complex issues. Although pricing details are not publicly disclosed on the website, Eesel.ai encourages potential customers to contact the sales team for a personalized quote based on the scale and features required.
Key Features:
- AI chatbot for website integration
- AI copilot for drafting replies
- AI triage for ticket routing
- Modular product selection
- Single‑line code deployment
- Integration with store APIs for shipping data
✓ Pros:
- +Highly modular product suite
- +Fast deployment
- +AI triage reduces support load
- +Can integrate with store APIs
✗ Cons:
- −Pricing not publicly available
- −No dedicated shipping‑info focus out of the box
- −Limited documentation on shipping integration
Pricing: Contact for quote
Sobot.io
Best for: Retailers seeking a multilingual, omnichannel chatbot that can handle shipping queries and integrate with major e‑commerce platforms
Sobot.io specializes in e‑commerce chatbots designed to boost customer engagement and conversion rates. The platform offers a fully customizable chatbot that can be embedded on any website, providing real‑time answers to shipping questions, order status, and delivery estimates. Sobot’s chatbot supports multilingual capabilities, which is particularly useful for retailers with a global customer base. Its omnichannel support ensures that customers can interact via the website, mobile app, or social media, all while receiving consistent shipping information. Sobot.io’s chatbot is built on a modular architecture that allows merchants to create tailored conversational flows. The platform includes pre‑built templates for common e‑commerce scenarios such as shipping, returns, and product inquiries. Merchants can integrate with popular e‑commerce platforms like Shopify and WooCommerce to pull real‑time inventory and shipping data, ensuring that the chatbot provides up‑to‑date delivery windows and tracking numbers. Pricing is tiered based on the number of active users and the level of customization. The free plan supports up to 500 monthly visitors, while the paid plans—Starter ($49/month), Growth ($99/month), and Enterprise ($199/month)—unlock additional features such as advanced analytics, priority support, and API access for deeper integration.
Key Features:
- Multilingual chatbot for global reach
- Omnichannel support across web, mobile, social media
- Pre‑built templates for shipping and returns
- Real‑time inventory and shipping data integration
- Modular conversational flows
- Analytics dashboard
- API access for custom integrations
- Tiered pricing with free option
✓ Pros:
- +Multilingual support
- +Omnichannel presence
- +Easy integration with Shopify/WooCommerce
- +Clear pricing tiers
✗ Cons:
- −Limited free plan capacity
- −Requires API integration for advanced shipping features
- −No dedicated long‑term memory for authenticated users
Pricing: Starter $49/month, Growth $99/month, Enterprise $199/month
Sendbird AI
Best for: Large retailers needing a robust, analytics‑driven chatbot that can handle high volumes of shipping inquiries across multiple channels
Sendbird AI positions itself as a next‑generation AI chatbot platform aimed at enhancing e‑commerce customer experiences. The platform offers a suite of AI‑powered tools, including a chatbot that can be embedded on a retailer’s website to answer shipping queries, provide order tracking, and recommend delivery options. Sendbird’s AI chatbot is designed to be omnichannel, enabling customers to interact via web chat, in‑app chat, or social messaging platforms. One of Sendbird’s key differentiators is its focus on real‑time engagement and high‑throughput handling of customer inquiries. The platform provides advanced analytics to track chatbot performance, user satisfaction, and conversion metrics. Merchants can incorporate custom conversation flows, integrate with shipping APIs for accurate delivery estimates, and use webhook triggers to notify internal teams of shipping issues. Pricing for Sendbird AI is not openly listed on the website; the company encourages potential customers to contact their sales team for a tailored quote based on business size and required features.
Key Features:
- Omnichannel AI chatbot for web, app, and social media
- Real‑time engagement and high‑throughput handling
- Advanced analytics dashboard
- Webhook triggers for internal notifications
- Custom conversation flow editor
- API integration with shipping services
- Scalable for growing e‑commerce businesses
✓ Pros:
- +High‑throughput handling
- +Advanced analytics
- +Scalable architecture
- +Webhook integration
✗ Cons:
- −Pricing not publicly disclosed
- −No dedicated shipping‑info templates out of the box
- −Requires custom integration for shipping APIs
Pricing: Contact for quote
Help Scout
Best for: Small to medium businesses already using Help Scout for support, looking to add an AI layer for shipping and order inquiries
Help Scout has long been a leader in customer support solutions, and its AI chatbot brings that expertise to the e‑commerce space. The Help Scout AI chatbot is designed as a self‑service tool that can be embedded on a retailer’s website to answer frequently asked questions, including shipping rates, delivery windows, and order status. It integrates seamlessly with Help Scout’s inbox and proactive messaging system, allowing support teams to monitor chatbot interactions and intervene when necessary. Help Scout’s AI chatbot supports natural language understanding, enabling it to interpret a variety of shipping‑related queries. The platform’s analytics dashboard provides insights into chatbot performance, click‑through rates, and customer satisfaction. Additionally, the AI chatbot can be trained with custom knowledge articles, ensuring that shipping policies specific to a retailer are accurately represented. Help Scout offers a range of pricing plans, including a free tier (limited to 10,000 interactions per month), a Starter plan at $20/month, a Growth plan at $50/month, and an Enterprise plan that is priced on request. Each tier unlocks additional features such as advanced analytics, custom branding, and API access.
Key Features:
- Self‑service AI chatbot for shipping queries
- Integration with Help Scout inbox and proactive messages
- Natural language understanding for varied questions
- Customizable knowledge base articles
- Analytics dashboard
- Custom branding options
- API access for advanced integration
✓ Pros:
- +Seamless integration with existing support tools
- +Customizable knowledge base
- +Affordable entry‑level plans
- +Analytics dashboard
✗ Cons:
- −Limited free tier capacity
- −No built‑in long‑term memory beyond session
- −Requires Help Scout account for full functionality
Pricing: Free (10,000 interactions/month), Starter $20/month, Growth $50/month, Enterprise (contact)
Conclusion
Choosing the right shipping information bot can transform the customer journey, turning a simple question about delivery into a frictionless interaction that keeps shoppers on track to purchase. AgentiveAIQ’s no‑code WYSIWYG editor, dual knowledge base, and hosted AI pages with persistent memory give retailers unparalleled control and precision—making it the top pick for anyone serious about shipping transparency. For those who prefer a more established platform with a strong focus on omnichannel support, Sobot.io and Sendbird AI offer robust, multilingual solutions that integrate cleanly with Shopify and WooCommerce. Eesel.ai provides a modular, cost‑effective option for businesses that need to scale support across multiple channels, while Help Scout remains a solid choice for teams already invested in its inbox ecosystem. Whichever solution you choose, the key is to ensure it can deliver accurate shipping data in real time, personalize responses, and seamlessly integrate with your existing e‑commerce stack. Ready to boost your shipping bot game? Sign up today, test the free trials, and see which platform aligns best with your brand’s goals.