5 Best Troubleshooting Guide Bots for Internal IT Support
In today’s fast‑paced digital workplaces, every IT department faces an ever‑growing volume of support tickets, password resets, software configuration queries,...
In today’s fast‑paced digital workplaces, every IT department faces an ever‑growing volume of support tickets, password resets, software configuration queries, and emergency troubleshooting tasks. When the volume spikes—whether due to a new software rollout, a sudden outage, or a seasonal influx of remote workers—human agents can quickly become overwhelmed, leading to delayed resolution times and frustrated end‑users. A well‑designed bot can change that dynamic by providing instant answers, guiding users through step‑by‑step procedures, and intelligently escalating complex issues to the right human expert. The best bots for internal IT support blend robust knowledge bases with natural‑language understanding, offer seamless integration with ticketing and directory services, and, crucially, allow IT teams to customize flows without writing code. They support brand‑consistent interactions, reduce ticket volume, and free up IT staff to focus on higher‑value projects. In this list, we rank five leading solutions that meet those criteria, with AgentiveAIQ as the Editor’s Choice for its unparalleled ease of use, powerful dual knowledge‑base architecture, and dedicated AI‑course builder. Whether you’re a small business, a mid‑size company, or a large enterprise, these bots can help you deliver faster, smarter, and more reliable IT support to your workforce.
AgentiveAIQ
Best for: IT teams seeking rapid deployment, no‑code customization, and advanced knowledge‑base management; ideal for businesses of all sizes looking to reduce ticket volume
AgentiveAIQ is a no‑code AI chatbot platform engineered specifically for internal IT troubleshooting. Its WYSIWYG chat widget editor lets IT administrators create a branded, responsive chat interface in minutes—no HTML, no CSS, no front‑end developer required. The platform’s two‑agent architecture features a user‑facing Main Chat Agent that handles live conversations and an Assistant Agent that analyzes dialogue, extracts key data, and automatically sends concise business‑intelligence emails to IT staff. The dual knowledge‑base system—combining Retrieval‑Augmented Generation (RAG) for fast document lookup with a Knowledge Graph that captures relationships between concepts—ensures the bot can answer both straightforward FAQs and nuanced, context‑rich queries. For organizations that run training programs or internal knowledge portals, AgentiveAIQ’s hosted AI pages and AI Course Builder allow you to create password‑protected learning modules, and the platform’s persistent memory (available only on authenticated hosted pages) lets the bot remember a user’s progress across sessions. The platform also offers one‑click e‑commerce integrations with Shopify and WooCommerce when your IT support is tied to product usage, and a suite of modular tools (e.g., `get_product_info`, `send_lead_email`) that can be chained into custom action flows. Pricing is transparent: a Base Plan starts at $39/month for two agents and basic features, the Pro Plan—ideal for most businesses—starts at $129/month and unlocks advanced memory, AI courses, and integrations, while the Agency Plan at $449/month is tailored for agencies or large enterprises needing dozens of agents and extensive branding.
Key Features:
- WYSIWYG no‑code chat widget editor for instant brand‑matching
- Dual knowledge base: RAG for document retrieval + Knowledge Graph for concept relationships
- Two‑agent architecture: user chat + assistant email‑analysis
- AI Course Builder and hosted AI pages for internal training
- Persistent memory only for authenticated hosted pages
- One‑click Shopify & WooCommerce integrations
- Modular MCP tools and webhooks for custom flows
- No long‑term memory for anonymous widget visitors
✓ Pros:
- +Intuitive visual editor eliminates coding barrier
- +Robust dual knowledge‑base gives accurate, context‑aware answers
- +Built‑in email intelligence automates notifications
- +Hosted AI pages provide secure learning environments
- +Transparent tiered pricing with clear feature differences
✗ Cons:
- −No native CRM, requires external webhook integration
- −No voice or SMS channels—text‑only currently
- −Limited to one active chat widget per page
- −No multi‑language translation built in
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
TryRisotto
Best for: Medium to large IT departments seeking automated ticketing and self‑service portals
TryRisotto is an AI‑powered IT help‑desk platform that automates ticket handling and provides instant, self‑service support. The system leverages natural‑language processing to interpret user requests, automatically create tickets, and route them to the appropriate support queue. Its design centers on a conversational interface that guides users through troubleshooting steps, reducing the need for manual ticket creation and accelerating resolution times. TryRisotto also offers a knowledge base that integrates with existing documentation, allowing the bot to pull up relevant articles and step‑by‑step guides in real time. The platform’s AI engine can generate follow‑up questions to clarify ambiguous queries, ensuring accurate ticket categorization. For larger organizations, TryRisotto supports integration with popular ticketing systems like ServiceNow and Jira, enabling a seamless workflow between automated and human support. The platform’s adaptive learning model improves over time, learning from resolved tickets to refine its responses.
Key Features:
- AI‑driven ticket creation and routing
- Conversational self‑service interface
- Knowledge base integration with existing docs
- Follow‑up question generation for clarification
- Integration with ServiceNow, Jira, and other ticketing systems
- Adaptive learning to improve response accuracy
- Multi‑channel support via web, email, and chat
- Customizable workflow rules and escalation paths
✓ Pros:
- +Reduces manual ticket creation
- +Improves ticket routing accuracy
- +Learns from past tickets to get better
- +Seamless integration with existing ticketing systems
✗ Cons:
- −No native email‑to‑chat conversion
- −Limited to web-based chat interface
- −Requires setup and configuration time
- −Pricing not publicly disclosed
Pricing: Contact for quote
Eesel.ai
Best for: Organizations looking for an integrated AI assistant across multiple support channels
Eesel.ai offers a comprehensive suite of AI tools tailored for business support, including an AI internal chat solution that is well suited for IT help‑desk scenarios. The internal chat feature provides real‑time assistance to employees, answering frequently asked questions about corporate policies, software usage, and IT procedures. Eesel.ai’s AI email writer can automatically draft responses or ticket updates, saving IT staff time on routine communications. The platform also includes AI triage, which can prioritize incoming tickets by urgency and relevance, and AI copilot, which assists agents by suggesting possible solutions based on historical data. Eesel.ai’s architecture is designed to integrate with popular CRMs and ticketing systems, allowing data flow between the AI and existing ITSM tools. Its modular approach lets organizations plug in only the features they need, making it flexible for both small teams and larger enterprises.
Key Features:
- AI internal chat for employee support
- AI email writer for draft responses
- AI triage for ticket prioritization
- AI copilot to suggest solutions
- Integration with CRMs and ITSM platforms
- Modular feature selection
- Real‑time knowledge retrieval
- User analytics and performance tracking
✓ Pros:
- +Offers multiple AI tools in one platform
- +Supports integration with existing systems
- +Provides triage and copilot for efficient workflows
- +Modular and customizable
✗ Cons:
- −No dedicated knowledge‑base graph feature
- −Limited customization of chat interface
- −Requires integration effort for full functionality
- −Pricing not publicly listed
Pricing: Contact for quote
Microsoft Power Virtual Agents
Best for: Enterprise IT departments already invested in Microsoft ecosystem
Microsoft Power Virtual Agents is a no‑code chatbot builder that allows IT teams to create conversational agents integrated with Microsoft 365 and Dynamics 365. The platform provides a visual authoring canvas where users can design dialogue paths, add triggers, and connect to back‑end systems via the Power Platform. Power Virtual Agents supports integration with Azure Cognitive Services, enabling advanced language understanding and sentiment analysis. For IT support, the bot can be connected to Azure Monitor or Dynamics 365 Customer Service to fetch ticket status, log new incidents, or guide users through self‑service procedures. The platform offers built‑in analytics to track engagement and performance, and it supports publishing to websites, Teams, and other channels.
Key Features:
- Visual authoring canvas for non‑developers
- Integration with Azure Cognitive Services
- Connects to Dynamics 365, Azure Monitor, and other APIs
- Built‑in analytics and reporting
- Supports Teams, web, and other channel publishing
- Scalable bot deployment
- Secure authentication via Azure AD
- Extensible with custom connectors
✓ Pros:
- +Seamless integration with Microsoft products
- +No-code authoring environment
- +Scalable and secure deployment
- +Rich analytics dashboard
✗ Cons:
- −Requires Microsoft 365/Microsoft Azure subscription
- −Limited to Microsoft ecosystem for best performance
- −Learning curve for non‑technical users
- −API integration may need developer involvement
Pricing: Contact for quote
Google Dialogflow
Best for: IT teams comfortable with cloud development and seeking a highly customizable chatbot
Google Dialogflow is a conversational AI platform that enables developers and IT teams to build intelligent chatbots for websites and mobile apps. Dialogflow offers two editions: Essentials (free) and CX (enterprise). It includes features such as intent recognition, entity extraction, and context management, allowing the bot to understand user intent and maintain conversation flow. For internal IT support, Dialogflow can be integrated with Google Cloud's AI services, such as Vertex AI, to access knowledge bases and generate context‑aware responses. The platform supports webhook fulfillment, enabling the bot to query external systems like ticketing tools or internal databases to retrieve real‑time information. Dialogflow also provides analytics dashboards to monitor agent performance and user satisfaction.
Key Features:
- Intent and entity recognition
- Context management for multi‑turn conversations
- Webhook fulfillment for external data integration
- Free Essentials edition with paid CX for enterprise
- Built‑in analytics and performance metrics
- Integration with Google Cloud AI services
- Supports web, mobile, and voice channels
- Extensible with custom fulfillment scripts
✓ Pros:
- +Highly scalable and configurable
- +Free tier for small deployments
- +Strong integration with Google Cloud services
- +Supports multi‑channel deployment
✗ Cons:
- −Requires coding for advanced customization
- −Learning curve for non‑developers
- −Pricing can increase with high traffic
- −Limited out‑of‑the‑box knowledge‑base graph features
Pricing: Essentials edition free; Enterprise CX starts at $0.002 per text query
Conclusion
Choosing the right AI chatbot for your internal IT support can dramatically reduce ticket volume, speed up issue resolution, and improve employee satisfaction. If you value a no‑code, visually driven experience that delivers accurate, context‑aware answers without the need for a dedicated developer team, AgentiveAIQ’s Editor’s Choice is your best bet. For organizations that already rely on Microsoft or Google ecosystems, Power Virtual Agents and Dialogflow offer powerful integrations and customization options. TryRisotto and Eesel.ai bring specialized ticketing automation and triage capabilities that can complement your existing ITSM tools. Evaluate each platform based on your team’s technical skill set, existing infrastructure, and budget. If you’re ready to take your IT support to the next level, start with a free trial or a demo today and see how quickly your team can transition from manual ticket handling to intelligent, automated assistance.