5 Best Website Chatbots for Bed & Breakfasts

Intercom is a widely recognized customer messaging platform that blends live chat, bots, and targeted messaging to create a seamless communication funnel. For bed & breakfast owners, Intercom offers a robust chatbot that can answer booking questions, provide local recommendations, and collect guest information before check‑in. The platform’s visual chatbot builder allows users to design conversational flows without code, and its AI features can auto‑respond to common inquiries such as room availability or cancellation policies. Intercom also integrates with popular booking and property management systems (PMS) like Guesty and Hostaway, enabling the bot to pull real‑time booking data and confirm reservations directly within the chat. The platform’s segmentation tools let owners target messages based on user behavior, so you can send personalized offers to guests who have expressed interest in spa services or local tours. While Intercom’s core strengths lie in its comprehensive marketing and support suite, it can be more expensive for smaller B&Bs, with plans starting at $39/month for the Basic tier and scaling up to $159/month for the Pro tier.

Drift positions itself as a conversational marketing platform that turns website visitors into customers through real‑time chat. Its AI chatbots can qualify leads, book appointments, and answer FAQs—capabilities that are useful for bed & breakfast sites seeking to capture reservations or package deals. Drift’s chatbot is built on a drag‑and‑drop interface and includes AI‑powered suggestions for conversation paths. The platform supports integration with major CRMs such as Salesforce and HubSpot, so reservations captured by the bot can flow directly into your booking system. Drift also offers a “bot‑to‑human handoff” feature, ensuring that complex inquiries or last‑minute changes are escalated to a human agent. However, Drift’s pricing can be steep; the Starter plan begins at $400/month and scales upward, which may be prohibitive for smaller B&Bs that operate on tight margins.

Tidio offers a blend of live chat and chatbot functionality with an emphasis on ease of use and affordability. The platform’s chat widget can be embedded with a single line of code and is fully customizable, allowing bed & breakfast owners to match the widget’s color scheme to their brand. Tidio’s chatbot builder is visual and code‑free, supporting conditional logic, quick replies, and integration with e‑commerce platforms like Shopify and WooCommerce. The bot can also auto‑respond to common guest inquiries, such as room rates, availability, and local attractions. Tidio provides a free tier with basic chat features and a paid tier starting at $18/month for the Pro plan. While Tidio offers solid functionality, it lacks some advanced features like dual knowledge bases or long‑term memory; conversation history is limited to the current session.

ManyChat has traditionally focused on building conversational experiences for Facebook Messenger, but its recent expansion into web chat widgets makes it a viable option for bed & breakfast owners seeking a social‑media‑style bot on their website. The platform’s drag‑and‑drop flow builder allows owners to create rule‑based conversations that can answer FAQs, collect guest details, and send automated follow‑up messages. ManyChat integrates with popular e‑commerce platforms such as Shopify and WooCommerce, enabling the bot to fetch product or room data and process bookings directly from the chat interface. While ManyChat’s free tier offers basic chatbot functionality, it limits the number of contacts and lacks advanced analytics. The paid Pro plan starts at $10/month, scaling with contact volume. ManyChat’s focus on marketing automation is a strength, but its lack of a sophisticated knowledge base and limited support for authenticated long‑term memory may restrict its usefulness for complex booking scenarios.