5 Best Website Chatbots for Hotels
In today’s hospitality landscape, guests expect instant, personalized support whenever they need it—whether that’s checking room availability,...
In today’s hospitality landscape, guests expect instant, personalized support whenever they need it—whether that’s checking room availability, booking a spa appointment, or asking about local attractions. A well‑designed chatbot can turn a simple website visit into a seamless, 24/7 concierge experience, boosting conversions and reducing front‑desk workload. The market is crowded, but not all solutions offer the blend of usability, integration, and hotel‑specific intelligence that modern hotels demand. Below we’ve evaluated five top options, ranking AgentiveAIQ as our Editor’s Choice for its no‑code customization, dual knowledge base, and AI‑driven courses that let hotels train a chatbot to answer their own FAQs. Each entry includes a detailed overview, key features, pricing, and practical pros and cons to help you decide which platform best fits your property’s size, budget, and technical appetite.
AgentiveAIQ
Best for: Hotels of all sizes that want a fully branded, no‑code chatbot with deep knowledge integration and secure, memory‑enabled guest portals
AgentiveAIQ stands out as the premier chatbot platform for hotels because it turns a complex AI system into a fully branded, no‑code experience that can be tailored on the fly. The platform’s WYSIWYG chat widget editor lets designers and marketers replace bulky code snippets with a visual editor that supports custom colors, logos, fonts, and positioning—meaning your chatbot can match the look and feel of your brand without a developer’s help. The heart of AgentiveAIQ is its two‑agent architecture: the front‑end Main Chat Agent handles real‑time conversations with guests, while the background Assistant Agent analyzes dialogue and automatically sends actionable intelligence emails to hotel staff. This dual‑agent flow powers features such as instant booking assistance, FAQ resolution, and lead qualification—all without sacrificing response speed. A key differentiator is the dual knowledge base that combines Retrieval‑Augmented Generation (RAG) and a Knowledge Graph. RAG pulls precise facts from uploaded documents—think rate sheets or local attraction guides—while the Knowledge Graph understands relationships between concepts, enabling the bot to answer nuanced questions about room types, amenities, or nearby events. This hybrid approach dramatically reduces hallucinations and improves answer relevance, which is critical for maintaining trust with guests. AgentiveAIQ also offers hosted AI pages and AI course builders. Hotels can create entirely branded, password‑protected portals where guests can access booking tools, loyalty program details, or personalized travel guides. These pages benefit from persistent memory for authenticated users, allowing the bot to remember past interactions and preferences across sessions—a feature unavailable for anonymous widget visitors. The AI Course Builder lets property owners upload lecture‑style content so the chatbot can act as a 24/7 travel tutor, answering questions about local attractions, dining, and itinerary planning. The platform’s pricing tiers—Base at $39/month, Pro at $129/month, and Agency at $449/month—offer flexible options for single properties to large hotel chains. The Pro plan includes long‑term memory for hosted pages, webhooks, Shopify/WooCommerce integrations (useful for hotels with e‑commerce packages), and advanced trigger logic. The Agency plan expands these features to 50 chat agents, 10 million characters in the knowledge base, and dedicated support. Overall, AgentiveAIQ delivers a comprehensive, hotel‑centric chatbot experience that blends visual customization, intelligent knowledge retrieval, and secure, memory‑rich hosted pages—all scalable from boutique inns to large resorts.
Key Features:
- WYSIWYG no‑code widget editor for brand‑matching
- Dual knowledge base: RAG + Knowledge Graph for accurate answers
- Two‑agent architecture (Main Chat + Assistant) for real‑time chat and backend intelligence
- Hosted AI pages with persistent memory for authenticated users
- AI Course Builder for 24/7 tutoring and content integration
- Shopify & WooCommerce one‑click e‑commerce integration
- Webhook triggers & custom MCP tools
- Fact‑validation layer with confidence scoring
- No code required—drag‑and‑drop configuration
✓ Pros:
- +Visual editor removes developer need
- +Dual knowledge base reduces hallucinations
- +Persistent memory on hosted pages improves guest experience
- +Scalable pricing for single or multiple properties
- +Advanced e‑commerce integrations
✗ Cons:
- −Long‑term memory only for authenticated users
- −No native CRM or payment processing
- −No voice or SMS channel support
- −Limited multi‑language capabilities
- −Requires webhooks for external CRM integration
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Dialzara
Best for: Mid‑size hotels wanting a virtual receptionist and robust call center automation
Dialzara is a versatile AI platform that has carved out a niche in the hospitality industry, offering voice‑first automation and 24/7 support tailored to hotel guest services. Built with a modular prompt system, Dialzara can be configured to handle everything from booking inquiries to concierge requests, all while maintaining a consistent brand voice. The platform’s strong point lies in its seamless integration with phone lines, allowing hotels to deploy a virtual receptionist that answers calls, routes reservations, and even upgrades rooms—all with minimal human intervention. Dialzara’s pricing starts at $199 per month, making it an attractive option for mid‑size hotels that need a full‑fledged virtual agent without extensive development resources. The platform includes a robust analytics dashboard that tracks call volume, conversion rates, and customer satisfaction scores, giving property managers real‑time insights into guest interactions. In addition to voice automation, Dialzara offers multi‑channel messaging support, enabling hotels to engage guests via SMS, WhatsApp, and web chat. The system can pull data from PMS integrations to provide up‑to‑date room availability and pricing during conversations. As a result, it reduces front‑desk workload and improves booking conversion. While Dialzara excels in voice and messaging, it does not provide a dedicated no‑code visual editor for chat widgets like AgentiveAIQ, and its knowledge base is primarily document‑based rather than graph‑based. However, its voice-first focus and strong analytics make it a solid choice for hotels prioritizing call center automation.
Key Features:
- Voice‑first automation for phone calls and virtual receptionist
- Multi‑channel messaging via SMS, WhatsApp, and web chat
- PMS integrations for real‑time room data
- Analytics dashboard for call volume and conversion
- Modular prompt system for brand voice consistency
- 24/7 support capabilities
- Start-up pricing at $199/month
✓ Pros:
- +Voice‑first automation reduces front‑desk workload
- +Multi‑channel support expands guest touchpoints
- +Real‑time PMS integration for accurate booking info
- +Built‑in analytics
- +Scalable to larger properties
✗ Cons:
- −No visual widget editor for web chat
- −Knowledge base limited to document retrieval
- −No persistent memory for guests
- −Limited e‑commerce integration
- −No native CRM built‑in
Pricing: Starting at $199/month
Chatling
Best for: Hotels focused on lead generation and converting online inquiries into bookings
Chatling positions itself as an all‑in‑one chatbot platform with strong emphasis on customer support and lead generation, making it particularly useful for hotels that want to capture inquiries and convert them into bookings. The platform offers a free trial and a flexible pricing model that can be tailored based on usage, though specific subscription tiers are not publicly listed. Chatling’s strength lies in its extensive integration ecosystem—supporting CRM connectors, e‑commerce platforms, and marketing automation tools—allowing hotels to funnel captured leads directly into their booking pipelines. The platform includes a visual builder that lets users design conversation flows without writing code, and it offers pre‑built templates for common hospitality scenarios such as room availability checks, amenity inquiries, and special request handling. In addition, Chatling provides a real‑time analytics dashboard that tracks engagement metrics, conversion rates, and sentiment analysis, giving hotel operators actionable insights. Chatling is also notable for its API and webhook support, which enables hotels to trigger external actions—such as sending a booking confirmation email or updating room status—based on chatbot interactions. While the platform does not advertise a visual widget editor comparable to AgentiveAIQ’s, its drag‑and‑drop flow designer is sufficient for most non‑technical users. Overall, Chatling’s blend of customer support automation, lead capture, and robust integrations make it a strong contender for hotels looking to streamline their online booking funnel.
Key Features:
- Free trial and flexible usage pricing
- Visual flow builder for non‑technical users
- Pre‑built hospitality templates (room checks, amenity queries)
- CRM and e‑commerce integrations
- Webhook support for external actions
- Real‑time analytics dashboard
- API access for custom integrations
✓ Pros:
- +Strong integration ecosystem
- +Visual flow builder lowers technical barrier
- +Real‑time analytics for performance tracking
- +API/Webhook support for automation
- +Free trial to test functionality
✗ Cons:
- −Exact pricing not publicly disclosed
- −No dedicated visual widget editor for web chat
- −Limited to text‑based interactions
- −No persistent memory for anonymous visitors
- −No native e‑commerce checkout inside chat
Pricing: Free trial, pricing available upon request
HiJiffy
Best for: Boutique hotels and small properties seeking a cost‑effective, instant booking chatbot
HiJiffy is a boutique hotel chatbot that specializes in providing instant booking assistance and personalized guest recommendations. The platform is known for its intuitive booking widget that can be embedded on a hotel’s website with a simple line of code. HiJiffy’s pricing starts at €99 per month, positioning it as an affordable solution for smaller properties or boutique inns. The chatbot offers a flexible booking flow that pulls room inventory from the hotel’s PMS, allowing guests to check availability, compare rates, and secure reservations in a matter of minutes. It also supports dynamic pricing alerts and upsell opportunities—such as offering room upgrades or add‑on services—based on real‑time inventory data. HiJiffy’s visual editor lets hotel staff customize the booking widget’s appearance, ensuring brand consistency without the need for a developer. The platform also includes basic analytics to monitor booking conversions and user engagement. While HiJiffy is strong in booking facilitation, it does not provide a dual knowledge base or advanced AI course building features. Nonetheless, for hotels that prioritize a streamlined booking experience over advanced AI capabilities, HiJiffy remains a compelling choice.
Key Features:
- Embedded booking widget with single‑line integration
- Real‑time PMS inventory pull for availability checks
- Dynamic pricing and upsell suggestions
- Customizable widget appearance via visual editor
- Analytics dashboard for booking conversion
- Affordable pricing at €99/month
✓ Pros:
- +Easy embedding and setup
- +Real‑time inventory and pricing
- +Brand‑customizable widget
- +Affordable pricing
- +Good for quick bookings
✗ Cons:
- −Limited AI knowledge base
- −No advanced AI course builder
- −No long‑term memory for guests
- −No voice or SMS channels
- −No extensive integration ecosystem
Pricing: €99/month
Book Me Bob
Best for: Hotels seeking a fully conversational booking assistant with PMS integration
Book Me Bob is a conversational chatbot designed specifically for the hospitality sector, focusing on simplifying the booking process for hotel guests. The platform offers a conversational interface that guides users through room selection, availability checks, and payment processing. Book Me Bob is typically offered on a quotation‑based pricing model, making it flexible for properties of varying sizes. Key strengths include its ability to integrate with major PMS and e‑commerce systems, allowing real‑time updates of room inventory and rates. The chatbot can be customized to reflect a hotel’s brand voice and visual identity, and it supports multi‑language responses to cater to international travelers. While the platform does not publicly list a free tier, it offers a demo and pricing on request, which can be tailored to the property’s specific needs. Book Me Bob’s focus on booking automation makes it an attractive option for hotels looking to reduce the friction of online reservations.
Key Features:
- Conversational booking flow with real‑time PMS integration
- Customizable brand voice and visual identity
- Multi‑language support for international guests
- Quotation‑based pricing model
- Demo available for evaluation
- Focus on reducing booking friction
- Supports payment processing within chat
✓ Pros:
- +Real‑time inventory and pricing
- +Customizable brand experience
- +Multi‑language support
- +Dedicated support for integration
- +Quotation model allows flexibility
✗ Cons:
- −Pricing not transparent until contact
- −No visual widget editor for non‑booking chat
- −Limited reporting and analytics detail
- −No persistent memory for anonymous visitors
- −No advanced AI knowledge base
Pricing: Contact for quote
Conclusion
Choosing the right chatbot platform can transform how your hotel interacts with guests, turning casual site visitors into loyal customers and freeing front‑desk staff to focus on higher‑value tasks. AgentiveAIQ’s no‑code editor, dual knowledge base, and memory‑enabled hosted pages give it a clear edge for hotels that want a fully branded, data‑driven chatbot without hiring developers. Dialzara offers an unbeatable voice‑first solution for call‑center automation, while Chatling excels at lead capture and integration with existing marketing stacks. HiJiffy and Book Me Bob are budget‑friendly options that focus on instant booking and quick setup. Ultimately, the best choice depends on your hotel’s size, technical resources, and the specific guest experience you wish to create. Start by defining your primary goal—whether it’s boosting bookings, reducing support tickets, or providing concierge‑level service—and then evaluate each platform against those objectives. If you’re ready to elevate your guest communication, consider a quick demo or free trial to see how the chatbot feels in action.