5 Best WYSIWYG Chatbot Editors for Online Retailers

Tidio is a popular all‑in‑one live chat and chatbot platform that offers a visual, drag‑and‑drop builder for creating conversational flows. The interface is intuitive for marketers, allowing users to design chat widgets that match their brand’s colors and fonts without coding. Tidio’s chatbot can answer common questions, guide users to product categories, and even collect contact information for sales follow‑up. In addition to the chatbot, Tidio provides live‑chat capabilities that let human agents take over conversations when needed. Tidio excels in its integration ecosystem. It works natively with major e‑commerce platforms such as Shopify, WooCommerce, and BigCommerce, pulling product data in real‑time to offer personalized recommendations. It also supports Zapier integration, enabling connections to a wide array of CRMs, email marketing tools, and other business systems. For retailers who need real‑time order updates or inventory checks, Tidio’s e‑commerce connectors can be set up with a few clicks. Pricing is tiered by the number of active conversations. The free plan supports 500 unique contacts per month and basic chatbot features. The Growth plan starts at $18/month (billed annually) and adds unlimited active conversations, advanced chatbot flows, and integration with external services. The Pro plan begins at $30/month and includes all features of the Growth plan plus priority support and custom branding. Overall, Tidio is a solid choice for small to medium‑sized online stores looking for an affordable, easy‑to‑deploy chatbot that can also handle live chat and integrate with their e‑commerce stack.

ManyChat has positioned itself as a leading chatbot builder for marketing automation, particularly on Facebook Messenger and SMS. The platform offers a visual flow builder that lets marketers craft conversational sequences without coding, supporting triggers, conditions, and actions. ManyChat’s strength lies in its ability to automate lead nurturing, e‑commerce promotions, and customer support through a single interface. Users can set up product catalogs, create dynamic product recommendations, and trigger checkout flows directly from the chat. For online retailers, ManyChat provides native integrations with Shopify, WooCommerce, and other e‑commerce platforms. These integrations allow the bot to pull product data, check inventory, and even process orders. ManyChat also supports Zapier, enabling connections to CRMs, email services, and other third‑party tools. Pricing is split into three tiers: Free, Pro ($10/month billed annually), and Growth ($30/month billed annually). The Free plan supports up to 500 subscribers and basic chatbot functionality. The Pro plan adds unlimited subscribers, advanced automation, and e‑commerce integrations. The Growth plan includes all Pro features plus additional automation blocks, priority support, and custom branding. ManyChat is well suited for retailers who want to combine chatbot marketing with SMS and email campaigns, leveraging a single platform for cross‑channel engagement. However, ManyChat’s visual editor is primarily focused on messaging channels rather than website widgets, and its website chat widget is less customizable compared to other options. Additionally, the platform’s AI capabilities are limited to rule‑based flows rather than generative AI. Overall, ManyChat remains a powerful marketing automation tool for e‑commerce businesses that prioritize messaging channels over a customizable website chatbot.

Chatfuel is a no‑code chatbot builder that targets primarily Facebook Messenger and Telegram. Its visual interface allows users to create conversational flows using a block‑based system, adding text, images, and quick replies. For e‑commerce, Chatfuel offers integrations with Shopify and WooCommerce, enabling product recommendations, order status checks, and checkout assistance. Chatfuel’s strengths include a large library of pre‑built templates and the ability to export bot data for analysis. The platform also supports AI-powered natural language understanding (NLU) for handling user queries without explicit keywords, though this is more limited than full generative AI. Pricing tiers are Free, Pro ($15/month billed annually), and Premium ($30/month billed annually). The Free plan includes up to 50,000 messages per month and basic bot features. Pro adds unlimited messages, analytics, and e‑commerce integrations. Premium adds custom branding and priority support. Chatfuel is best suited for businesses that heavily rely on Facebook Messenger for customer engagement and want a quick setup with pre‑built templates. Limitations include a focus on messaging apps rather than embedded website widgets, lack of advanced AI, and no persistent memory across sessions.

Drift is a conversational marketing platform that combines live chat, chatbot automation, and email follow‑ups. The interface includes a visual builder that lets users create chatbot flows, set up triggers based on website visitor data, and integrate with CRM systems like Salesforce and HubSpot. Drift’s chatbot can answer product questions, qualify leads, and schedule meetings. For e‑commerce, Drift offers integrations with Shopify and WooCommerce, allowing the bot to pull product information, check inventory, and facilitate checkout. The platform also provides a robust analytics dashboard to track chat metrics, conversion rates, and funnel performance. Pricing is tiered as follows: Starter ($299/month), Growth ($499/month), and Enterprise (custom pricing). The Starter plan includes basic chatbot and live‑chat features, while Growth adds advanced automation, multi‑agent support, and higher limits. Enterprise offers custom features and dedicated support. Drift is ideal for B2B and large e‑commerce retailers that require deep analytics, CRM integration, and a mix of live chat and automated bot conversations. However, its pricing is higher than many competitors, and the visual editor is less beginner‑friendly.