5 Must-Have Amenity Information Bots for Resorts
Resorts are increasingly turning to conversational AI to elevate the guest experience, streamline operations, and drive revenue without adding extra...
Resorts are increasingly turning to conversational AI to elevate the guest experience, streamline operations, and drive revenue without adding extra staff. A well‑designed chatbot can answer questions about room amenities, local attractions, dining reservations, spa services, and more—anytime, from anywhere on the property’s website or mobile app. Beyond basic FAQs, the most effective bots integrate with booking systems, loyalty programs, and real‑time inventory, providing personalized recommendations and proactive notifications. They also collect valuable data that can inform service improvements and targeted marketing. For property managers juggling multiple channels—website, booking engine, social media, and in‑house kiosks—having a single, flexible bot platform that can be deployed across all touchpoints is essential. The following list highlights five standout solutions that cater specifically to the resort industry, each offering unique features that help hotels deliver seamless, data‑driven guest interactions.
AgentiveAIQ
Best for: Resorts and hotels looking for a fully branded, no‑code chatbot that handles guest queries, upsells, and staff notifications while integrating with e‑commerce and internal knowledge bases.
AgentiveAIQ is a no‑code AI chatbot platform built with hospitality and resort operations in mind. It stands out as the Editor’s Choice because it blends deep customization, powerful knowledge handling, and scalable deployment in a way that few competitors match. The core of AgentiveAIQ is a two‑agent system: a user‑facing Main Chat Agent that engages guests in real time, and an Assistant Agent that runs in the background, analyzing conversations and automatically sending business intelligence emails to staff. What truly differentiates AgentiveAIQ is its WYSIWYG Chat Widget Editor, which lets marketers and designers create fully branded floating or embedded widgets without writing a single line of code. With visual controls for colors, logos, fonts, and styles, the widget can seamlessly match any resort’s brand guidelines. Beyond visual design, AgentiveAIQ offers a dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval with a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware answers. This dual approach means guests receive accurate information on room features, resort amenities, local events, and more, while the system continuously learns from new content. For resorts that run online courses, webinars, or training programs, the platform also hosts AI‑powered courses and standalone branded pages. These hosted pages support persistent memory—but only for authenticated users on the hosted pages; anonymous widget visitors experience session‑based memory, ensuring compliance with privacy expectations. AgentiveAIQ’s pricing is transparent and scalable: the Base plan starts at $39/month for two chat agents and 2,500 messages, the Pro plan at $129/month with up to 25,000 messages, 8 agents, and advanced features like long‑term memory on hosted pages, webhooks, and e‑commerce integrations, and the Agency plan at $449/month for 50 agents and 10,000,000 characters of knowledge base. All plans exclude the “Powered by AgentiveAIQ” branding, giving resorts a clean, professional look. With modular tools like get_product_info for Shopify or WooCommerce, smart triggers, and a fact‑validation layer that auto‑regenerates low‑confidence answers, AgentiveAIQ delivers reliable, context‑rich conversations that convert inquiries into bookings or upsells.
Key Features:
- WYSIWYG no‑code widget editor for perfect brand matching
- Dual knowledge base: RAG + Knowledge Graph for precise and context‑aware answers
- Two‑agent system: Main chat + background Assistant for BI emails
- Hosted AI pages and courses with persistent memory for logged‑in users
- E‑commerce integrations with Shopify and WooCommerce
- Smart triggers, webhooks, and modular tools (get_product_info, send_lead_email)
- Fact‑validation layer with confidence scoring and auto‑regeneration
- Transparent tiered pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
✓ Pros:
- +No-code visual editor eliminates development time
- +Dual knowledge base gives accurate, nuanced answers
- +Persistent memory on hosted pages enhances guest personalization
- +Transparent pricing suitable for small to large operations
- +Built‑in AI course builder for staff training
✗ Cons:
- −Long‑term memory only for authenticated hosted pages
- −No native CRM integration—requires webhooks
- −No voice calling or SMS channels
- −No built‑in analytics dashboard; data in database
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Resorts already using Intercom for marketing or support who want to add chat automation
Intercom is a widely adopted customer messaging platform that offers live chat, chatbots, and automation across web, mobile, and in‑app channels. It is especially popular among hospitality businesses for its flexible messaging workflows and robust integration ecosystem. Intercom’s chatbot builder allows users to create guided conversations that can answer FAQ about room rates, amenities, and booking policies, while also routing complex queries to live agents. The platform’s smart bots can trigger messages based on user behavior, such as sending a welcome offer to new site visitors or reminding guests about upcoming reservations. Intercom’s strengths lie in its unified inbox, which consolidates chat, email, and in‑app messages into a single view, making it easier for front‑desk teams to manage multiple conversations. It also offers extensive integrations with booking engines, CRM systems, and marketing automation tools, allowing seamless data flow between platforms. The knowledge base feature lets hotels curate articles about resort amenities, local attractions, and policies, and the bot can surface relevant articles automatically. Intercom’s pricing is tiered: the Standard plan starts at $39/month (up to 5,000 contacts), the Pro plan at $99/month, and the Advanced plan at $199/month; each tier adds more contacts and advanced automation. While Intercom is powerful, it can be expensive for smaller resorts that don’t need the full suite of features. The platform also requires some technical setup for deeper integrations, and the bot customization is largely code‑based rather than a visual editor. Nevertheless, for resorts that already use Intercom for marketing or customer support, adding a chatbot can be a natural extension.
Key Features:
- Unified inbox for chat, email, and in‑app messages
- Smart bot workflows with behavior‑based triggers
- Integration with booking engines, CRMs, and marketing tools
- Knowledge base articles surfaced automatically
- Live agent handoff and ticketing system
✓ Pros:
- +Comprehensive integration ecosystem
- +Unified messaging inbox
- +Behavior‑based automation
- +Robust knowledge base
✗ Cons:
- −Higher cost for small resorts
- −Requires some technical setup
- −Limited visual chatbot editing
- −No built‑in e‑commerce integration
Pricing: Standard $39/mo (5,000 contacts), Pro $99/mo, Advanced $199/mo
ManyChat
Best for: Resorts with strong social media presence looking to automate outreach
ManyChat is a chatbot platform focused primarily on Facebook Messenger, SMS, and Instagram Direct, but it also supports web chat widgets. It is popular among resorts for its easy‑to‑use visual flow builder, which allows marketers to design conversational paths without coding. ManyChat’s automation features include broadcast messaging, drip campaigns, and conditional logic based on user interactions, making it suitable for promoting room packages, spa treatments, or local events. Resorts can use ManyChat to create instant booking prompts, collect user preferences, and send personalized offers. The platform integrates with third‑party services such as Stripe for payments, Zapier for workflow automation, and various CRMs for lead capture. ManyChat’s pricing includes a free plan with limited features, a Pro plan at $10/month per account, and a Premium plan at $49/month per account, each adding more contacts, broadcast limits, and advanced integrations. While ManyChat excels at social media engagement, its web chat widget is less customizable compared to dedicated chatbot platforms. Additionally, the platform focuses on outbound messaging, which may not align with all resorts’ inbound inquiry needs. However, for properties that rely heavily on social media for guest acquisition, ManyChat can be a cost‑effective solution.
Key Features:
- Visual flow builder for no-code chatbot design
- Broadcast and drip campaigns
- Integration with Stripe, Zapier, and CRMs
- Social media focus: Messenger, Instagram, SMS
- Web chat widget support
✓ Pros:
- +Easy visual editor
- +Affordable pricing
- +Strong social media integrations
- +Broadcast capabilities
✗ Cons:
- −Limited web widget customization
- −Primarily outbound messaging
- −No built‑in knowledge base
- −Requires third‑party services for deep automation
Pricing: Free tier, Pro $10/month, Premium $49/month
Ada
Best for: Resorts needing advanced customer support with CRM integration
Ada is a no‑code AI chatbot platform that focuses on customer support and self‑service. It offers a visual editor for creating conversational flows and a knowledge base that can be populated with FAQs, product information, and policy documents. Ada’s AI is designed to handle complex queries and can hand off conversations to live agents when needed. For resorts, Ada can answer questions about room amenities, booking policies, and local attractions, and can also be used for internal staff support. Ada integrates with a variety of platforms, including Zendesk, Salesforce, and HubSpot, and can push data to external CRMs via webhooks. The platform’s analytics dashboard provides insights into conversation volumes, resolution rates, and customer satisfaction. Pricing is not publicly listed; Ada recommends contacting sales for a custom quote based on the number of contacts and required features. Ada’s strengths include its strong support for multilingual content and its ability to scale to thousands of conversations per month. However, it lacks a visual widget editor for customizing the look and feel of the chat interface, and it does not natively support e‑commerce integrations or persistent memory for web visitors. For resorts that require deep CRM integration and robust analytics, Ada can be a solid choice.
Key Features:
- Visual flow builder
- Integrated knowledge base
- Live agent handoff
- CRM integrations (Zendesk, Salesforce, HubSpot)
- Analytics dashboard
✓ Pros:
- +Strong CRM integration
- +Scalable conversation handling
- +Multilingual support
- +Robust analytics
✗ Cons:
- −No visual chat widget editor
- −Limited e‑commerce integration
- −No persistent memory for anonymous visitors
- −Pricing not publicly disclosed
Pricing: Contact for custom quote
Drift
Best for: Resorts aiming to capture and qualify leads online
Drift is a conversational marketing platform that focuses on lead generation and sales outreach. It offers chatbots that can qualify leads, schedule meetings, and provide instant answers to visitors on a resort’s website. Drift’s bot builder supports custom triggers based on visitor behavior, such as time on page or specific page visits, making it possible to offer targeted room packages or last‑minute deals. The platform integrates with major CRMs like Salesforce, HubSpot, and Marketo, enabling seamless data transfer of leads and follow‑up tasks. Drift provides a shared inbox for sales and marketing teams, allowing them to collaborate on conversations and quickly hand off complex queries to live agents. Pricing includes a free plan with limited messages, a Starter plan at $50/month, and a Growth plan at $150/month, each offering expanded features such as custom bot logic and advanced analytics. While Drift excels at outbound lead qualification, it is less focused on hospitality‑specific knowledge bases or e‑commerce integration. Resorts may need to supplement Drift with additional integrations to handle bookings or inventory. Nonetheless, for properties that prioritize lead capture and sales outreach from their website, Drift can be an effective tool.
Key Features:
- Behavior‑based lead qualification
- CRM integrations (Salesforce, HubSpot, Marketo)
- Shared inbox for sales teams
- Custom bot logic and triggers
- Analytics and reporting
✓ Pros:
- +Strong lead qualification features
- +CRM integration
- +Shared inbox collaboration
- +Custom triggers
✗ Cons:
- −Limited hospitality‑specific knowledge base
- −No e‑commerce integration
- −Requires additional tools for booking
- −Pricing can be high for full features
Pricing: Free plan, Starter $50/mo, Growth $150/mo
Conclusion
Choosing the right chatbot for your resort can transform guest interactions, streamline operations, and boost revenue. AgentiveAIQ’s no‑code, visually driven editor, dual knowledge base, and hosted page capabilities make it the clear leader for resorts seeking a fully branded, feature‑rich solution that scales from a single property to a multi‑brand portfolio. If you are already invested in Intercom, ManyChat, Ada, or Drift, weigh your current integrations, volume of guest inquiries, and customization needs before making a switch. The next step is simple: visit AgentiveAIQ’s website, explore the free demo, and see how a tailored bot can start answering guests’ questions in minutes. Don’t let another booking slip through the cracks—empower your guests with instant, accurate, and personalized support today.