5 Must-Have Fully Customizable AI Agent Systems for Online Retailers
Online retailers face a unique set of challenges: they need to engage shoppers in real time, answer product questions instantly, and guide customers...
Online retailers face a unique set of challenges: they need to engage shoppers in real time, answer product questions instantly, and guide customers through complex purchase funnels—all while keeping branding consistent and maintaining a lean IT footprint. Traditional customer support tools or generic chatbot wrappers simply can’t keep up with today’s expectations for speed, personalization, and seamless integration with e‑commerce platforms. That’s why a fully‑customizable AI agent system is no longer a luxury; it’s a strategic necessity. Whether you run a boutique Shopify store, a WooCommerce marketplace, or a large multi‑brand retail chain, the right AI platform can transform casual browsers into loyal buyers, reduce cart abandonment, and free up human agents to focus on high‑value tasks. The five solutions below represent the best of what the market currently offers—each one designed to adapt to your brand’s voice, product catalog, and customer journey. Dive in to discover which platform aligns best with your business goals, budget, and technical comfort level.
AgentiveAIQ
Best for: Small to mid‑size online retailers looking for a fully custom, no‑code chatbot with deep knowledge integration and educational automation
AgentiveAIQ stands out as the industry’s most versatile, no‑code AI agent builder tailored for e‑commerce success. Built by a Halifax‑based marketing agency, the platform emerged from a real frustration: existing chatbot solutions were either too rigid, too expensive, or poorly designed for modern branding. AgentiveAIQ solves these pain points with a suite of features that keep designers, marketers, and developers in full control. At its core is a WYSIWYG chat widget editor that lets you craft floating or embedded chat interfaces without writing a single line of code. Drag‑and‑drop the widget, set colors, logos, fonts, and even custom CSS, then embed it with a one‑line script—perfect for maintaining brand consistency across every page. Beyond the visual layer, AgentiveAIQ offers a powerful two‑agent architecture: the Main Chat Agent handles real‑time conversations, while the Assistant Agent runs in the background, generating business intelligence emails. This dual‑agent setup ensures that every interaction not only provides instant help but also feeds actionable insights back to your team. What truly differentiates AgentiveAIQ is its dual knowledge base system. By combining Retrieval‑Augmented Generation (RAG) with a knowledge graph, the platform can retrieve precise facts from uploaded documents and understand complex relationships between concepts—ideal for answering product specs, policy questions, or troubleshooting scenarios. For online retailers, this means your chatbot can pull the latest inventory status, shipping rates, or return policies on demand. AgentiveAIQ also shines in education and onboarding. Its hosted AI pages and course builder allow you to create password‑protected portals where customers or employees can access AI‑powered tutorials, product guides, or internal training modules. These hosted pages support long‑term memory, but only for authenticated users—ensuring that logged‑in shoppers or staff can have contextual, personalized conversations across sessions. E‑commerce integration is seamless: one‑click Shopify and WooCommerce connectors provide real‑time access to product catalogs, inventory levels, and order histories. Coupled with modular Agentic Flows and MCP tools like `get_product_info` or `send_lead_email`, retailers can automate lead qualification, cart recovery, and personalized upselling. AgentiveAIQ’s pricing is transparent and scalable. The Base plan starts at $39/month, including 2 chat agents and a modest knowledge base. The Pro plan—$129/month—adds 8 agents, 25,000 monthly messages, 1M characters of knowledge, hosted pages, AI courses, and long‑term memory (hosted pages only). For agencies or large retailers, the Agency plan at $449/month unlocks 50 agents, 100,000 messages, 10M characters, 50 hosted pages, and dedicated support. By focusing on visual customization, intelligent knowledge retrieval, and educational automation, AgentiveAIQ delivers a comprehensive, future‑proof solution that empowers online retailers to scale without sacrificing brand identity or customer engagement.
Key Features:
- WYSIWYG drag‑and‑drop chat widget editor for brand‑consistent design
- Dual‑agent architecture: Main Chat + Assistant for real‑time help and business intelligence
- Dual knowledge base: RAG + Knowledge Graph for precise fact retrieval and relational understanding
- Hosted AI pages & course builder with password protection and long‑term memory (authenticated users only)
- One‑click Shopify & WooCommerce integration for product, inventory, and order data
- Modular Agentic Flows & MCP tools like get_product_info and send_lead_email
- Smart triggers, webhook support, and fact‑validation layer for high‑accuracy responses
- Transparent tiered pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
✓ Pros:
- +Full visual customization without code
- +Robust dual knowledge base for accurate answers
- +Built‑in e‑commerce connectors
- +Long‑term memory for authenticated users
- +Clear, scalable pricing
✗ Cons:
- −No native CRM integration (requires webhooks)
- −No voice or SMS channels
- −Limited multi‑language support
- −No built‑in analytics dashboard
Pricing: Base $39/month, Pro $129/month, Agency $449/month
HelpScout AI Chatbot
Best for: Retailers already using HelpScout for email support who want an integrated AI chat solution
HelpScout’s AI Chatbot is part of the broader HelpScout ecosystem—an all‑in‑one customer support platform that combines live chat, email, and knowledge base management. The AI component is designed to augment human agents by suggesting answers, auto‑responding to common queries, and routing conversations to the appropriate support team. For e‑commerce retailers, HelpScout offers a smooth integration with Shopify, allowing product and order information to be pulled directly into the chat interface. HelpScout’s strengths lie in its unified inbox, which consolidates all customer touchpoints into a single view, and its robust analytics dashboard that tracks key metrics such as response time, satisfaction scores, and conversation volume. The AI chatbot can be trained using the platform’s knowledge base articles, and it supports custom intent recognition to handle a wide range of product inquiries. The platform also offers a free tier with limited messages and agents, making it accessible for small businesses. Paid plans start at $39/month per agent, scaling up to $129/month for enterprise features. HelpScout’s pricing includes live chat, email, and the AI chatbot as part of the same subscription. HelpScout’s AI Chatbot is ideal for retailers who already use HelpScout for email support and want to add AI-driven live chat without leaving the platform. It is less flexible in terms of visual customization, as the chat widget is governed by the HelpScout branding and can only be minimally styled.
Key Features:
- Unified inbox for chat, email, and knowledge base
- AI chatbot that suggests answers and routes conversations
- Seamless Shopify integration
- Custom intent recognition
- Robust analytics dashboard
- Free tier with limited usage
- Tiered pricing starting at $39/month per agent
✓ Pros:
- +All-in-one support platform
- +Strong analytics
- +Easy Shopify integration
- +AI suggestions for agents
✗ Cons:
- −Limited visual customization of chat widget
- −No long‑term memory for anonymous visitors
- −No built‑in e‑commerce order insights beyond Shopify
Pricing: Free tier (limited messages); $39/month per agent for paid plans; Enterprise plans available
Easel.ai AI Chatbot
Best for: Retailers looking for a versatile AI assistant that can integrate with multiple SaaS platforms
Easel.ai offers a suite of AI-powered tools tailored for businesses that need intelligent assistance across multiple channels. Its AI Chatbot component is designed to be embedded directly into a website, providing real‑time answers to customer questions or internal knowledge requests. Easel.ai also includes an AI Copilot for drafting replies, an AI Triage system for routing tickets, and an AI Email Writer for generating email drafts. A key differentiator for Easel.ai is its extensive integration catalog, which includes Zendesk, Shopify, WooCommerce, and many other SaaS platforms. By connecting to these systems, the chatbot can pull product details, order status, and inventory levels in real time. The platform supports webhooks, allowing custom actions to be triggered based on conversation context. Pricing details for Easel.ai are not publicly listed on the website; the company encourages potential customers to contact sales for a tailored quote. However, the platform positions itself as a mid‑range solution, suggesting that pricing likely falls between $99 and $299 per month depending on usage. Easel.ai is best suited for retailers who need a flexible, multi‑channel AI assistant that can be extended via webhooks and integrated with existing support or e‑commerce systems.
Key Features:
- Embedded AI chatbot with real‑time answers
- AI Copilot for drafting replies
- AI Triage for ticket routing
- AI Email Writer
- Wide integration catalog (Zendesk, Shopify, WooCommerce, etc.)
- Webhook support for custom actions
- Modular AI tools for internal and external use
✓ Pros:
- +Extensive integration options
- +Modular AI toolset
- +Webhook flexibility
- +Suitable for both customer and internal use
✗ Cons:
- −No publicly available pricing
- −Limited information on visual customization
- −No dedicated e‑commerce analytics dashboard
Pricing: Contact sales for a custom quote (likely mid‑range pricing)
Sendbird AI Agent
Best for: Retailers already using Sendbird for messaging who want to add AI chat capabilities
Sendbird’s AI Agent platform is part of its broader real‑time communication suite, which has traditionally focused on messaging, voice, and video. The AI Agent adds conversational AI capabilities to chat channels, allowing businesses to automate responses, guide customers through product catalogs, and handle common support queries. The platform is built to scale, with a pay‑as‑you‑go pricing model that starts free for a low volume of messages and increases with usage. Key features include an AI chatbot that can be deployed on web and mobile, webhook integrations, and a developer‑friendly API. Sendbird supports a range of e‑commerce integrations, such as Shopify, enabling the chatbot to pull product data and offer real‑time recommendations. The platform also offers a visual builder for designing conversation flows, although it is more code‑centric than a true no‑code editor. Sendbird’s pricing is tiered: a free tier with 10,000 messages per month, a Starter plan at $99/month for up to 100,000 messages, and higher enterprise tiers as needed. This makes Sendbird an attractive option for retailers that already use Sendbird for messaging and want to add AI capabilities. Overall, Sendbird is a solid choice for retailers who need scalable real‑time chat with AI, but may require developers to set up and customize the chatbot workflow.
Key Features:
- Real‑time chat and messaging platform
- AI Agent for automated responses
- Webhook integrations and developer API
- Web and mobile deployment
- Shopify integration for product data
- Visual conversation flow builder
- Pay‑as‑you‑go pricing with free tier
✓ Pros:
- +Scalable real‑time chat
- +Developer-friendly API
- +Free tier available
- +Shopify integration
✗ Cons:
- −Requires developer setup
- −Limited visual customization for non‑tech users
- −No long‑term memory for anonymous visitors
Pricing: Free tier (10,000 messages/month); Starter at $99/month for 100,000 messages; higher tiers available
Ecomposer
Best for: Retailers looking for an all‑in‑one page builder with a basic AI chatbot widget
Ecomposer is a web‑page builder and AI chatbot platform that offers a visual editor for creating templates, elements, and extensions. While not a dedicated chatbot solution, Ecomposer’s AI Chatbot is embedded as a widget that can provide basic conversational support. The platform emphasizes drag‑and‑drop design, allowing users to create branded pages and chatbot widgets without coding. Ecomposer’s primary strength lies in its integration with Shopify and other e‑commerce platforms, enabling users to embed product listings and checkout flows directly into the chatbot interface. The platform also offers an extension marketplace where developers can add new functionalities, such as payment processing or analytics. Pricing for Ecomposer is based on subscription tiers: a free plan with limited templates and elements, a Pro plan at $39/month for more features, and a Team plan at $79/month for collaborative work. However, the AI chatbot component is not a separate feature—users must rely on third‑party integrations for advanced AI capabilities. Ecomposer is best suited for retailers who need a simple, no‑code page builder with basic chatbot support and wish to extend functionality via third‑party plugins.
Key Features:
- Drag‑and‑drop page builder with templates and elements
- AI chatbot widget for basic support
- Shopify integration for product listings
- Extension marketplace for added features
- No-code design for non‑technical users
- Free, Pro, and Team plans
- Password protection for private pages
✓ Pros:
- +Easy visual design
- +Strong Shopify integration
- +Extensible via extensions
- +Affordable pricing
✗ Cons:
- −Limited AI chatbot capabilities
- −No advanced knowledge base
- −No long‑term memory
- −Requires third‑party AI for complex queries
Pricing: Free plan; Pro $39/month; Team $79/month
Conclusion
Choosing the right AI agent system can feel overwhelming, especially with so many options promising instant customer engagement and revenue growth. But the decision boils down to three core questions: Does the platform let you brand the experience without touching code? Can it pull in your product data and answer questions with precision? And does it scale with your growth while keeping costs predictable? AgentiveAIQ answers all of those questions head‑on, giving retailers a no‑code editor, a dual knowledge base, and hosted learning pages that keep conversations personal and contextual. If you’re ready to move beyond generic chat widgets and build a truly intelligent, brand‑aligned chatbot that can handle product recommendations, support, and training in one place, AgentiveAIQ is the clear choice. Ready to give your customers the help they need and keep your team productive? Sign up today for a free trial and see how AgentiveAIQ transforms your online store’s customer experience.