5 Must-Have New Patient Booking Chats for Chiropractors

Intercom is a widely used customer messaging platform that offers chatbots capable of handling booking inquiries, FAQ responses, and lead qualification. With its visual flow builder, chiropractors can design conversational paths that guide patients from initial contact to appointment scheduling. Intercom’s bot can integrate with various calendar systems, automatically creating appointment slots and sending confirmation emails. The platform also provides a robust set of analytics dashboards, allowing practice managers to track engagement, conversion rates, and common support queries. Intercom’s pricing is tiered, with an Essentials plan starting at $39/month for up to 1,000 contacts and scaling with contact volume. The Standard plan at $99/month adds unlimited conversations and advanced automation, while the Premium plan at $199/month unlocks additional features such as advanced segmentation and custom code injection. Intercom supports integration with popular practice management tools like SimplePractice and Doctor.com, making it a convenient choice for existing workflows. While Intercom excels in its extensive integration ecosystem and powerful automation options, it can be resource‑intensive for small practices. The platform’s rich feature set may require a learning curve, and some advanced functionalities are only available in higher‑tier plans. Nonetheless, for chiropractors seeking a versatile, enterprise‑grade solution, Intercom’s chat automation and analytics capabilities can significantly streamline new‑patient intake.

Drift provides a conversational marketing platform that specializes in real‑time chat and lead qualification. Chiropractors can deploy chatbots that greet patients, answer FAQs about treatment, and guide them toward booking an appointment through integration with Google Calendar or other scheduling tools. Drift’s AI is built to handle common scheduling scenarios, such as checking availability, offering appointment slots, and confirming details via email. Pricing for Drift starts with a Starter plan at $400/month, which includes basic chatbot functionality and up to 1,000 conversations per month. The Standard plan at $1,200/month adds unlimited conversations, advanced chatbot capabilities, and AI‑driven lead scoring. Drift also offers a Premium plan for enterprise needs, featuring multi‑user access, custom branding, and deeper analytics. Drift’s strengths lie in its real‑time engagement and sophisticated lead qualification logic. However, its higher price point and focus on B2B sales may make it less cost‑effective for small chiropractic practices. Additionally, Drift’s chatbot templates are more generalized, requiring more manual configuration to match a chiropractic practice’s specific terminology and booking workflows.

ManyChat is a chatbot platform primarily known for its Facebook Messenger automation, but it also offers a versatile web chat widget. Chiropractors can set up automated responses for common questions, schedule appointments via integrations with scheduling services like Calendly, and collect patient information through custom forms. ManyChat’s drag‑and‑drop builder makes it easy to create conversational flows without coding. ManyChat offers a free plan that includes basic bot functionalities and up to 1,000 contacts. The Pro plan costs $10/month per contact, providing unlimited broadcasts, advanced conditional logic, and access to integrations with third‑party services such as Zapier, Google Sheets, and email marketing tools. ManyChat’s pricing is highly scalable, making it attractive for practices that start small and grow over time. ManyChat is particularly well‑suited for practices that already use Facebook for marketing, as it can funnel leads from social posts directly into the chatbot. Its strong integration with Zapier allows chiropractors to push captured patient data into their practice management system. However, the platform’s focus on social media messaging can be a limitation if the practice’s primary patient acquisition channel is the website rather than Facebook.

Tidio combines live chat and chatbot functionalities in a single, lightweight platform. Chiropractic practices can deploy a customizable chat widget that answers frequently asked questions, collects patient details, and offers appointment scheduling through integrations with Google Calendar, Calendly, or other scheduling tools. The built‑in chatbot builder supports conditional logic and quick replies, making it straightforward to create guided booking flows. Tidio offers a free plan with basic chat and bot features, as well as a Pro plan at $18/month that unlocks unlimited chat history, advanced chatbot modules, and integration with e‑commerce platforms. The Enterprise plan provides dedicated support, API access, and custom branding options. Tidio’s strengths include its simple interface, low cost, and the ability to merge live chat with automated bot responses. This hybrid approach ensures that patients receive instant assistance while still having the option to speak with a human representative if needed. The main limitation is that Tidio’s chatbot logic is less sophisticated than some competitors, which may require more manual tweaking to handle complex booking scenarios.