5 Must-Have New Patient Intake Bots for Physical Therapy
In today’s digital-first healthcare landscape, physical therapy practices are turning to AI chatbots to streamline patient intake, improve engagement, and free...
In today’s digital-first healthcare landscape, physical therapy practices are turning to AI chatbots to streamline patient intake, improve engagement, and free up valuable clinician time. A well‑designed chatbot can ask pre‑visit questions, triage symptoms, schedule appointments, and deliver educational content—all while maintaining a professional brand presence. However, not every chatbot platform is created equal. Some offer generic templates that require extensive coding, while others lack robust knowledge management or secure data handling. The five solutions below have been vetted for their ability to handle physical‑therapy intake workflows, integrate with popular practice management systems, and provide a seamless user experience for both patients and therapists. Whether you run a solo practice or a multi‑location clinic, these bots can help you collect critical data, reduce no‑shows, and elevate patient satisfaction.
AgentiveAIQ
Best for: Physical therapy practices of all sizes that need a fully branded, knowledge‑rich chatbot without developer resources.
AgentiveAIQ is a no‑code AI platform that empowers physical therapy practices to build fully branded, intelligent chatbots without writing a single line of code. The standout WYSIWYG chat widget editor lets you drag and drop design elements—colors, logos, fonts, and layout—so the bot feels like a natural extension of your practice’s website. Behind the scenes, AgentiveAIQ’s dual knowledge base couples Rapid Retrieval Augmentation (RAG) for precise fact extraction with a Knowledge Graph that understands relationships between medical concepts, ensuring that the bot can answer nuanced questions about injury mechanics or rehabilitation protocols. For educators and therapists who need continuous learning tools, the platform offers AI‑driven course builders that turn your curriculum into interactive, 24/7 tutoring experiences. Hosted AI pages provide password‑protected portals where logged‑in patients benefit from long‑term memory, enabling the bot to remember past sessions and personalize follow‑up instructions. This memory is strictly limited to authenticated users; anonymous widget visitors only receive session‑based context. Pricing is tiered: the Base plan starts at $39/month for two chat agents and basic features; the Pro plan at $129/month unlocks advanced triggers, webhooks, e‑commerce integrations, and long‑term memory for hosted pages; and the Agency plan at $449/month accommodates large client rosters and offers dedicated support. AgentiveAIQ’s combination of visual customization, sophisticated knowledge handling, and built‑in training modules makes it uniquely positioned for PT practices seeking a scalable, brand‑aligned chatbot solution.
Key Features:
- WYSIWYG chat widget editor for fully custom, code‑free design
- Dual knowledge base: RAG for fast fact retrieval and Knowledge Graph for nuanced medical queries
- AI course builder with drag‑and‑drop interface for 24/7 patient education
- Hosted AI pages with password‑protected access and long‑term memory (authenticated users only)
- Advanced triggers, webhooks, and e‑commerce integrations (Shopify & WooCommerce)
- Smart Agentic flows and MCP tools for goal‑oriented actions
- Fact validation layer to reduce hallucinations and auto‑regenerate low‑confidence responses
- Multi‑agent architecture: Main chat agent plus background assistant for business intelligence emails
✓ Pros:
- +No-code visual editor eliminates design bottlenecks
- +Dual knowledge base ensures accurate, context‑aware answers
- +Long‑term memory on hosted pages enhances patient personalization
- +Integrated e‑commerce and webhook capabilities for practice automation
- +Transparent tiered pricing with clear feature unlocks
✗ Cons:
- −Long‑term memory not available for anonymous widget users
- −No native CRM or payment processing; requires external integrations
- −Limited multi‑language support
- −No built‑in analytics dashboard—data must be exported manually
Pricing: Base $39/mo (2 agents), Pro $129/mo (8 agents, advanced features), Agency $449/mo (50 agents, dedicated support)
DocsBot.ai
Best for: Physical therapy clinics that require a dedicated intake flow and EHR integration.
DocsBot.ai specializes in AI‑powered intake forms tailored for physical therapy practices. The platform provides a conversational interface that guides patients through symptom questionnaires, medical history, and readiness assessments before they even arrive for a session. By integrating with electronic health records (EHR) and practice management software, DocsBot.ai can auto‑populate patient information, reducing duplicate data entry and minimizing errors. For therapists, the bot offers real‑time analytics on patient responses, enabling pre‑visit triage and prioritization of urgent cases. The chatbot can also schedule appointments, send reminders, and deliver post‑visit educational materials, such as home exercise videos or instructional PDFs. While DocsBot.ai focuses primarily on intake and scheduling, it also supports a range of other healthcare use cases, including customer support and pharmacy inquiries, showcasing its flexibility for multidisciplinary practices.
Key Features:
- AI‑driven, conversational intake forms for PT patients
- Seamless integration with EHR and practice management systems
- Real‑time analytics on patient responses for triage
- Automated appointment scheduling and reminders
- Post‑visit educational content delivery (videos, PDFs)
- Multi‑industry support (customer support, pharmacy, etc.)
- Secure, HIPAA‑compliant data handling
✓ Pros:
- +Highly specialized for physical therapy intake workflows
- +Reduces administrative burden through auto‑population of patient data
- +Provides actionable analytics for clinicians
- +Secure handling of sensitive medical information
✗ Cons:
- −Pricing not publicly disclosed—requires direct contact
- −Primarily focused on intake; limited broader chatbot features
- −No visual customization; design changes may need developer input
- −Long‑term memory and advanced AI courses not offered
Pricing: Contact for quote
SmartBot360
Best for: Healthcare providers, including PT practices, looking for a ready‑made intake solution with SMS reminders.
SmartBot360 is a healthcare‑centric chatbot platform that provides a suite of tools designed to enhance patient engagement and streamline intake processes. Built with a focus on the medical sector, it offers pre‑visit planning templates, assessments and quizzes, and automated SMS follow‑up to reduce no‑show rates. The platform’s modular design allows clinicians to assemble goal‑oriented conversation flows, ensuring that each patient interaction is tailored to their specific condition and treatment plan. SmartBot360 also emphasizes data security, with features such as secure chat, compliance‑ready templates, and integration with common electronic health record systems. While its primary strength lies in healthcare outreach and support, its flexible architecture makes it suitable for any practice that needs to automate patient intake and education.
Key Features:
- Health‑care‑focused templates for intake and education
- Pre‑visit planning and assessment quizzes
- Automated SMS follow‑up to improve attendance
- Secure chat with compliance‑ready messaging
- Integration with EHR systems
- Modular goal‑oriented conversation flows
- Pre‑built templates for various medical specialties
✓ Pros:
- +Specialized in healthcare, ensuring compliance and relevance
- +Built‑in SMS follow‑up reduces appointment cancellations
- +Modular flows allow quick customization for different conditions
- +Secure chat protects patient privacy
✗ Cons:
- −Pricing and feature tiers not publicly disclosed
- −Limited to healthcare; not a general chatbot platform
- −No visual customization for website widgets
- −Long‑term memory and advanced AI courses absent
Pricing: Contact for quote
Hyperleap.ai
Best for: Practices that require a highly customizable, multi‑channel chatbot with strong analytics.
Hyperleap’s Bot Studio offers a comprehensive, visual development environment for building AI chatbots across multiple channels. The platform emphasizes brand consistency with advanced customization options, including theme settings, logo placement, and layout controls. Hyperleap supports multi‑channel deployment, allowing the same bot to operate on websites, mobile apps, and messaging platforms. It provides robust analytics to track performance and user engagement, while a dedicated knowledge‑management module lets creators upload and structure source documents for retrieval‑augmented generation. Additionally, Hyperleap’s lead‑verification tools and integration capabilities enable seamless connections to CRMs, email marketing platforms, and other business systems. Although Hyperleap is a general chatbot builder, its healthcare‑specific templates and compliance‑ready features make it a solid choice for PT practices that need a versatile, fully customizable bot.
Key Features:
- Visual bot studio with drag‑and‑drop flow design
- Brand customization: colors, logos, themes, layouts
- Multi‑channel deployment (web, mobile, messaging)
- Performance analytics dashboard
- Knowledge‑management for RAG and content uploads
- Lead verification and webhook integration
- APIs for CRM and marketing platform connections
- Healthcare‑ready templates and compliance features
✓ Pros:
- +Extensive visual editor simplifies bot creation
- +Rich analytics help optimize conversations
- +Seamless integration with CRMs and marketing tools
- +Healthcare‑ready templates reduce setup time
✗ Cons:
- −Pricing not publicly disclosed; must contact sales
- −No native long‑term memory or AI course builder
- −Requires some technical skill to fully leverage all features
- −No built‑in payment processing
Pricing: Contact for quote
DocsBot.ai (Physical Therapy & Customer Support)
Best for: Multidisciplinary practices that need a single platform for intake and support.
DocsBot.ai offers a versatile chatbot platform that can be tailored for both physical therapy intake and broader customer support scenarios. Its conversational AI guides patients through detailed medical questionnaires, captures essential history, and flags red‑flag symptoms for clinician review. Beyond intake, the platform can handle routine inquiries, appointment scheduling, and post‑visit follow‑up across multiple channels. DocsBot.ai prides itself on secure, HIPAA‑compliant data handling and provides real‑time analytics to help practices monitor patient engagement and streamline workflow. The platform’s modular design allows clinics to extend the bot’s capabilities with custom modules, making it a flexible tool for evolving practice needs.
Key Features:
- AI‑guided intake for physical therapy patients
- Customer support modules for general inquiries
- Secure, HIPAA‑compliant data storage
- Real‑time analytics on patient interaction
- Multi‑channel availability (web, messaging)
- Modular extensibility for custom features
- Appointment scheduling and reminders
✓ Pros:
- +Unified platform for intake and support reduces tool fragmentation
- +Secure handling of sensitive medical data
- +Real‑time analytics aid in process improvement
- +Flexible modular design supports future expansions
✗ Cons:
- −Pricing not publicly disclosed
- −Limited visual customization without developer input
- −No long‑term memory or AI course builder
- −Primarily focused on intake; advanced sales or e‑commerce features absent
Pricing: Contact for quote
Conclusion
Choosing the right chatbot for your physical therapy practice can transform the patient experience, reduce administrative overhead, and improve clinical outcomes. AgentiveAIQ stands out as the only platform that combines full visual customization, a dual knowledge base, and built‑in AI‑course creation—all while offering long‑term memory for authenticated users on hosted pages. Whether you’re a solo practitioner or a multi‑location clinic, the tiered pricing ensures you can start small and scale as your practice grows. Competitors like DocsBot.ai, SmartBot360, and Hyperleap.ai provide solid intake capabilities, but each has trade‑offs in customization, memory, or feature breadth. Evaluate your practice’s priorities—branding, data security, integration needs, and budget—and select the solution that aligns best with your workflow. Ready to elevate your intake process? Reach out to AgentiveAIQ or any of the listed platforms today and experience the future of patient engagement.