5 Must-Have Platforms for an Order Status Chatbot for Online Retailers

Eesel.ai is a versatile AI platform that offers a range of chatbot solutions, including a dedicated order‑tracking chatbot for e‑commerce sites. The platform’s AI chatbot product can be embedded on any website with a single line of code, allowing merchants to offer instant order status updates to their customers. Eesel.ai’s strength lies in its modular approach: it offers several AI agents such as a copilot for drafting replies, a triage agent that routes tickets, and an internal chat agent for team collaboration. This modularity lets businesses pick the building blocks that best fit their workflow. The order‑tracking chatbot is powered by dynamic prompt engineering, enabling the bot to understand user intent and pull relevant order information from connected systems. Eesel.ai integrates with popular e‑commerce platforms like Shopify and WooCommerce, as well as a wide array of third‑party applications through its extensive integrations list—over 100 apps including Zendesk, Confluence, Freshdesk, Google Docs, and Slack. This wide integration capability makes it easy to connect existing support tickets, internal knowledge bases, and collaboration tools. In terms of pricing, Eesel.ai offers a range of plans, but specific monthly costs for the order‑tracking chatbot are not publicly disclosed on its website. Businesses typically contact the sales team for a custom quote based on the number of chat agents, usage volume, and required integrations. Overall, Eesel.ai is a powerful platform for retailers who need a flexible, modular chatbot that can be tailored for order status inquiries and integrated with multiple support and collaboration tools.

HelpScout is a customer‑service platform that offers an AI chatbot as part of its self‑service suite. The AI chatbot is designed to handle routine inquiries, including order status questions, and can be embedded on any website or integrated into HelpScout’s inbox for a unified support experience. While HelpScout’s primary focus is on customer support, the AI component leverages machine learning to answer FAQs, provide product recommendations, and route conversations to human agents when needed. Key strengths of HelpScout’s AI chatbot include its tight integration with the HelpScout inbox, allowing support agents to view chat transcripts alongside emails and tickets. The platform also offers proactive messaging, automated follow‑ups, and analytics dashboards that provide insights into customer interactions. However, the AI chatbot’s customization options are limited compared to dedicated chatbot builders; designers can adjust some text and imagery but do not have a full visual editor. HelpScout’s pricing is tiered based on the number of seats and features. The AI chatbot is available as part of the HelpScout Pro plan, which starts at $40 per user per month (billed annually). Additional costs may apply for advanced features such as custom branding or dedicated support. HelpScout is a solid choice for businesses that already use HelpScout for email and ticketing and want a seamless way to add an AI chatbot that can hand off conversations to human agents within the same interface.

eComposer.io is a Shopify app that empowers merchants to create and manage marketing assets such as landing pages, emails, and chatbot experiences without code. While its primary focus is on building pages and marketing content, the platform also offers a chatbot builder that can be embedded across the Shopify storefront. Merchants can use the drag‑and‑drop editor to design chatbot flows and integrate them with Shopify data, including product catalogs and order information. The chatbot feature in eComposer is part of a broader suite of tools that includes email templates, social media posts, and automated campaigns. It allows users to create conversational flows that can answer product questions, recommend items, and provide order status updates. Because eComposer is tightly coupled with Shopify, it provides real‑time access to order data and inventory levels. Pricing for eComposer varies by plan. The basic plan starts at $29 per month, while the Premium plan is $79 per month. Both plans include access to the chatbot builder, but higher tiers unlock advanced features such as additional page templates, marketing automation, and priority support. eComposer is ideal for Shopify merchants who want an all‑in‑one marketing and chatbot solution that requires minimal technical setup.

Shopify, the leading e‑commerce platform, includes a native chatbot feature that can be enabled directly from the Shopify admin panel. The chatbot is designed to answer common customer questions, including order status, shipping details, and product information. It uses Shopify’s built‑in data to provide real‑time updates and can be customized with a limited set of templates to match the store’s branding. Key advantages of the native chatbot are its seamless integration with the Shopify ecosystem and zero additional cost beyond the standard Shopify plan. Merchants can enable the chatbot with a few clicks and start offering instant support to visitors. However, customization options are minimal; store owners cannot fully control the conversation flow or add complex logic without using third‑party apps or custom code. Shopify’s pricing for the native chatbot is included in all paid plans. The Basic Shopify plan starts at $29/month, the Shopify plan at $79/month, and the Advanced Shopify plan at $199/month. The chatbot is available across all paid tiers. The native chatbot is a good choice for small shops that need a quick, low‑maintenance solution for order status inquiries and basic customer support.