5 Must‑Have RAG‑Powered AI Agents for Resorts

ChatGPT, powered by OpenAI’s large language models, has become a ubiquitous choice for many businesses looking to deploy AI chat capabilities. The platform offers a versatile interface that can be embedded into websites via the OpenAI API or through third‑party widget builders. While ChatGPT is primarily a generative model, its retrieval‑augmented generation can be enabled through the Retrieval plugin or by integrating the OpenAI API with external vector databases such as Pinecone or Weaviate. This allows businesses to feed proprietary documents and data—like resort itineraries, amenity guides, and FAQ collections—into the model, ensuring that responses are grounded in real‑time, accurate information. One of ChatGPT’s strengths is its developer‑friendly ecosystem: it supports a wide range of programming languages, offers robust documentation, and provides fine‑tuning capabilities through custom instructions and prompt engineering. For resorts, this means you can create a chatbot that not only answers booking questions but also recommends activities, upsells upgrades, and tracks guest preferences across multiple visits. However, setting up a fully functional RAG pipeline requires external infrastructure, and the platform does not natively offer a drag‑and‑drop visual editor or hosted learning pages. ChatGPT’s pricing is usage‑based: developers pay per token processed. For example, the GPT‑4 model costs $0.03 per 1,000 input tokens and $0.06 per 1,000 output tokens. There is also a ChatGPT Plus plan for individuals at $20/month, which provides faster response times and priority access.

Landbot is a no‑code chatbot builder that allows businesses to create conversational experiences through a visual drag‑and‑drop interface. The platform is widely used in hospitality to provide instant responses to booking inquiries, offer virtual concierge services, and guide guests to amenities. Landbot’s strength lies in its ease of use—marketers can design flows, add conditional logic, and embed the chatbot on any website with a single line of code. The platform supports integrations with popular services such as Google Sheets, Zapier, and Shopify, enabling the bot to pull inventory data or trigger email notifications. While Landbot does not offer a built‑in retrieval‑augmented generation engine, users can connect external knowledge bases via the “Custom API” block, allowing the bot to fetch facts from static documents or databases. However, the knowledge retrieval is less dynamic than a true RAG system, and the bot’s responses are primarily rule‑based or generated by the underlying model. For resorts, Landbot can be effective for simple FAQ handling and lead capture, but may lack the depth of contextual understanding required for complex itineraries. Landbot’s pricing is tiered: the Starter plan is free (limited to 500 interactions per month), the Growth plan is $30/month for 5,000 interactions, and the Business plan is $80/month for 30,000 interactions, with additional customization and integration options.

ManyChat is a widely adopted chatbot platform originally designed for Facebook Messenger but now extended to web chat widgets. It offers a visual drag‑and‑drop builder that lets marketers craft conversational flows, automate responses, and integrate with e‑commerce platforms like Shopify and WooCommerce. ManyChat’s strengths include its deep integration with social media channels, robust automation features, and a large library of pre‑built templates for common hospitality scenarios such as booking confirmations, room service requests, and promotional offers. The platform supports external data via webhooks and API calls, allowing the bot to retrieve up‑to‑date information such as room availability or weather conditions. However, ManyChat’s core engine is primarily rule‑based; while it can incorporate text‑generation models, it does not natively provide a retrieval‑augmented generation workflow or knowledge graph. Consequently, the depth of contextual answers is limited compared to RAG‑powered solutions. ManyChat pricing includes a Free plan (limited to 500 contacts), a Pro plan at $10/month (for 2,500 contacts), and a Growth plan at $30/month (for 10,000 contacts), with higher tiers available on request.

Chatbot.com offers a no‑code platform that focuses on creating AI‑powered conversational agents for websites, mobile apps, and messaging channels. The platform features a visual builder that allows marketers to design conversational flows, add AI assistants powered by GPT‑based models, and connect with external APIs. Chatbot.com supports retrieval‑augmented generation by integrating with document databases via the built‑in “Knowledge Base” feature, where users can upload PDFs, Word files, and web pages. The bot can then use these documents to answer user queries with fact‑based responses. For resorts, Chatbot.com can be used to provide instant booking assistance, suggest local attractions, and handle support tickets. The platform also offers a mobile app builder, allowing guests to interact with the chatbot from their phones. However, the knowledge retrieval is limited to the uploaded documents; it does not include a knowledge graph for relationship mapping. Additionally, the platform does not provide long‑term memory for anonymous visitors and requires user authentication for persistent context. Pricing is tiered: the Starter plan is $15/month (5,000 messages), the Standard plan is $39/month (25,000 messages), and the Enterprise plan is $79/month (100,000 messages). Custom enterprise solutions are available for larger volumes.