5 Must-Have Service Inquiry Chats for Event Planning
When you’re planning an event, every interaction with a potential attendee, vendor, or partner can be a chance to improve the experience, boost...
When you’re planning an event, every interaction with a potential attendee, vendor, or partner can be a chance to improve the experience, boost sales, or gather critical data. A well‑designed chatbot can handle inquiries 24/7, qualify leads, provide instant information about venues, schedules, and pricing, and even guide guests through registration—all without a human on standby. The key is choosing a platform that not only automates these tasks but does so with rich customization, intelligent knowledge retrieval, and the ability to scale as your event grows. In this listicle we spotlight five top‑tier chatbot solutions that are designed to meet the unique needs of event planners. From no‑code editors that let you brand the chat widget to sophisticated knowledge bases that pull from your own documents, each platform offers a distinct set of strengths. We’ve ranked AgentiveAIQ as the Editor’s Choice because of its powerful dual knowledge base, WYSIWYG editor, and dedicated AI course builder—features that translate directly into measurable ROI for event planners. Dive in to discover which solution fits your budget, technical skill level, and event‑specific goals.
AgentiveAIQ
Best for: Event planners, conference organizers, and venue managers looking for a fully branded, no-code chatbot that can answer detailed questions, qualify leads, and provide personalized guidance—all while integrating with e‑commerce platforms and internal knowledge bases.
AgentiveAIQ is a no-code platform that empowers event planners to create, deploy, and manage AI chatbots tailored to specific business outcomes. The platform’s two‑agent architecture separates the front‑end user experience from back‑end intelligence: the Main Chat Agent engages visitors in real‑time conversations, while the Assistant Agent processes those interactions and delivers actionable insights via email to the event organizer. What truly sets AgentiveAIQ apart is its WYSIWYG chat widget editor, allowing non‑technical users to customize colors, logos, fonts, and styles directly in the browser—no HTML or CSS required. The dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for document‑based facts with a Knowledge Graph that maps conceptual relationships—ensures the chatbot can answer complex questions about venues, schedules, and ticketing policies with high accuracy. For event planners who want a fully branded experience, the platform offers hosted AI pages and AI course builders. These pages are password‑protected, support persistent memory for authenticated users, and can be used to create interactive guides or training modules for staff and volunteers. Long‑term memory is available only on these hosted pages, guaranteeing privacy and compliance for sensitive event data. Pricing is tiered to accommodate small to large teams: the Base plan starts at $39/month (2 chat agents, 2,500 messages/month, 100,000 characters KB, with branding), the Pro plan at $129/month (8 agents, 25,000 messages, 1 million characters KB, 5 hosted pages, no branding, long‑term memory for hosted pages, webhooks, Shopify & WooCommerce integration), and the Agency plan at $449/month (50 agents, 100,000 messages, 10 million characters KB, 50 hosted pages, custom branding, dedicated account manager). AgentiveAIQ’s modular tools—such as `get_product_info` and `send_lead_email`—and its fact‑validation layer further reduce hallucinations and improve trustworthiness, essential for high‑stakes event inquiries. With a focus on ease of use, robust knowledge retrieval, and scalable pricing, AgentiveAIQ delivers a complete, end‑to‑end solution that can transform the way event planners interact with their audiences.
Key Features:
- No-code WYSIWYG chat widget editor for instant brand alignment
- Dual knowledge base: RAG + Knowledge Graph for precise, context‑aware answers
- Hosted AI pages and AI course builder with persistent memory (authenticated users only)
- Two‑agent architecture: front‑end chat + background assistant for intelligence emails
- Modular action tools (e.g., get_product_info, send_lead_email) and webhook triggers
- Fact validation layer with confidence scoring and auto‑regeneration
- E‑commerce integrations (Shopify, WooCommerce) with real‑time product data
- Scalable pricing tiers from $39 to $449/month with increasing agents and KB capacity
✓ Pros:
- +Intuitive visual editor eliminates coding requirements
- +Robust dual knowledge base reduces hallucinations
- +Persistent memory only on authenticated hosted pages protects privacy
- +Modular tools and webhooks enable deep integration with existing systems
- +Transparent, scalable pricing with no hidden fees
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native CRM or payment processing—requires external integration
- −No voice or SMS/WhatsApp channels—text‑only interface
- −Limited multi‑language support; agents respond in the trained language
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Mid‑size event organizers who already use Intercom for customer support and want to add basic chatbot functionality without a separate platform.
Intercom is a well‑known customer messaging platform that combines live chat, chatbots, and marketing automation. The platform offers a built‑in chatbot builder that can be used to answer FAQs, guide users through booking a venue, or collect contact details for follow‑up. Intercom’s flow editor is visual but requires some familiarity with its interface. The chatbot can be embedded on any website via a single line of JavaScript, and the platform provides integrations with popular ticketing and event management tools such as Eventbrite and HubSpot. Intercom’s strengths lie in its comprehensive messaging hub, which aggregates chat, email, and in‑app messages, as well as robust segmentation and targeting features that allow event planners to send personalized updates to attendees. Its pricing is tiered, starting at $39/month for the basic plan, with higher tiers offering more seats, advanced automation, and more chatbots. While Intercom is powerful for customer engagement, it does not offer a dedicated knowledge base or AI course builder, and its chatbot responses are heavily rule‑based, requiring manual updates when event details change.
Key Features:
- Unified messaging hub (chat, email, in‑app) for consistent communication
- Visual flow builder for chatbot creation
- Integrations with Eventbrite, HubSpot, and other event tools
- Advanced segmentation and targeting for personalized messages
- Single‑line JavaScript embed code for any website
- Analytics dashboard for conversation tracking
- Support for automated email sequences post‑chat
✓ Pros:
- +All‑in‑one customer communication suite
- +Strong integration ecosystem with event tools
- +Robust analytics and reporting
- +Scalable pricing for growing teams
✗ Cons:
- −Chatbot logic is largely rule‑based, needing manual updates
- −No dedicated knowledge base or AI course capabilities
- −Limited support for persistent memory across sessions
- −Higher cost for advanced automation features
Pricing: Starts at $39/month (Basic), $79/month (Standard), $159/month (Premium)
Drift
Best for: Large event organizers with a dedicated sales team who need advanced lead qualification and scheduling features.
Drift is a conversational marketing platform focused on sales and lead generation. Its chatbot engine can answer event‑specific questions, schedule meetings with event staff, and direct visitors to registration pages. Drift’s visual builder is drag‑and‑drop, enabling marketers to set up conversation paths without coding. The platform excels in lead qualification, using AI to score visitors and route them to the appropriate sales rep or event coordinator. Drift also offers integrations with Salesforce, HubSpot, and Shopify, which can be useful for ticket sales and attendee data capture. However, Drift’s pricing starts at $400/month, making it a premium option that may be overkill for small event teams. The platform does not provide a dual knowledge base or persistent memory beyond the current session, and its chatbot responses are primarily based on pre‑defined scripts rather than dynamic knowledge retrieval.
Key Features:
- Lead qualification and scoring via AI
- Drag‑and‑drop conversation builder
- Integration with Salesforce, HubSpot, Shopify
- Scheduled meetings and calendar booking
- AI‑powered routing to human agents
- Single‑page embed code for quick deployment
✓ Pros:
- +Powerful lead scoring and routing capabilities
- +Deep integrations with major CRMs
- +Professional design and branding options
- +Strong analytics for conversion tracking
✗ Cons:
- −High entry price point
- −Limited knowledge base or dynamic content retrieval
- −No persistent memory across sessions
- −Chatbot logic requires manual updates for changing event details
Pricing: $400/month for the Starter plan (includes 1 chatbot and 5,000 conversations)
ManyChat
Best for: Small event organizers and community groups looking for an inexpensive, easy‑to‑use chatbot with email integration.
ManyChat is a popular chatbot platform originally built for Facebook Messenger but now supports web chat widgets. It offers a visual drag‑and‑drop builder, allowing event planners to create conversational flows that can answer FAQs, collect attendee information, and send automated follow‑up messages. ManyChat’s strengths include its integration with email marketing services such as Mailchimp and Constant Contact, which can be used to add registered attendees to mailing lists. The platform also supports broadcast messages and sequence automation, useful for sending event reminders. ManyChat offers a free tier with limited features, and paid plans start at $10/month, making it an affordable choice for small event teams. However, ManyChat lacks a sophisticated knowledge base or AI course builder, and its chatbot logic is mainly rule‑based, requiring manual updates when event details change.
Key Features:
- Visual drag‑and‑drop flow builder
- Web chat widget embed
- Email marketing integrations (Mailchimp, Constant Contact)
- Broadcast messaging and automation sequences
- Free tier with core chatbot features
- Template library for quick setup
✓ Pros:
- +Very low cost and free tier available
- +Simple visual builder with templates
- +Strong email marketing integration
- +Cross‑platform support (Messenger, Instagram, etc.)
✗ Cons:
- −Limited AI capabilities and knowledge base
- −No persistent memory beyond the current session
- −Requires manual updates for changing event data
- −Web chat widget styling options are limited compared to WYSIWYG editors
Pricing: $10/month (Pro) and $25/month (Growth)
Tidio
Best for: Small event websites that need a simple, low‑cost chat solution with basic automation.
Tidio combines live chat and chatbot functionality into a single platform. It offers a visual chatbot builder that can be configured to answer common event questions, direct visitors to ticketing pages, and collect contact details for follow‑up. The platform provides a free plan with up to 100 chats per month and a paid plan starting at $18/month for unlimited chats and additional features. Tidio’s strengths lie in its ease of deployment via a single JavaScript snippet, its ability to integrate with e‑commerce platforms like Shopify and WooCommerce, and its support for automated email and SMS notifications to event organizers. However, Tidio’s chatbot logic is largely rule‑based and does not include a dual knowledge base or AI course builder. Persistent memory is not available, and the platform’s customization options for the chat widget are more limited compared to a dedicated WYSIWYG editor.
Key Features:
- Integrated live chat and chatbot
- Visual flow builder for chatbot creation
- Single‑line JavaScript embed for any website
- Shopify and WooCommerce integration
- Automated email and SMS notifications
- Free tier with basic chatbot features
✓ Pros:
- +Easy to set up with a single script
- +Free plan available
- +Built‑in e‑commerce integrations
- +Automated email/SMS alerts
✗ Cons:
- −Limited AI or knowledge base capabilities
- −Rule‑based chatbot logic
- −No persistent memory across sessions
- −Customization options for widget styling are basic
Pricing: Free tier (100 chats/month), $18/month (Standard) for unlimited chats
Conclusion
Choosing the right chatbot platform can dramatically improve how you engage with attendees, vendors, and staff during an event. AgentiveAIQ stands out as the Editor’s Choice because it brings together no‑code customization, a powerful dual knowledge base, and the ability to create branded AI courses—all while keeping pricing transparent and scalable. Whether you’re a small local organizer looking for a simple answer‑bot or a large conference needing personalized lead qualification and e‑commerce integration, there’s a solution on this list that fits your needs. Take the next step: compare the key features, test a free trial where available, and decide which platform aligns best with your event strategy. Let AI take the conversation, so you can focus on delivering an unforgettable experience.