5 Must-Have Website Chatbots for Spas

ManyChat has grown into one of the most popular no‑code chatbot builders, especially for businesses that rely heavily on social media engagement. While it is best known for its integration with Facebook Messenger, it also supports Instagram, SMS, and email flows. For a spa, ManyChat can automate appointment reminders, collect customer preferences before visits, and push promotional offers to your social feeds. The platform’s visual flow builder allows you to design conversational sequences using drag‑and‑drop blocks, and its built‑in CRM helps you segment customers based on their interests—such as massage types, skincare routines, or spa packages. ManyChat offers a free tier that includes basic chatbot features and unlimited broadcast messages, making it an attractive entry point for small spas. Paid plans start at $10/month (Pro) and $25/month (Premium), each adding more broadcast limits, advanced automation, and additional integration options. The platform also provides a “Growth Tools” section, where you can set up lead capture forms that feed directly into your email marketing system. One of ManyChat’s strengths is its user community and extensive template library, which can save time when setting up common spa workflows. However, its focus on social media means that embedding on a standalone website requires a separate widget or iframe, and the platform does not natively support retrieval‑augmented knowledge bases or persistent memory across multiple sessions. In summary, ManyChat is a solid choice for spas that want to engage customers on Facebook and Instagram while automating simple booking and marketing tasks. Its visual editor and low cost make it ideal for startups or boutique owners who need quick, social‑centric bot solutions.

Intercom is a well‑established customer messaging platform that blends live chat, bots, and automated workflows into a single interface. For spas, Intercom can handle everything from instant booking support to post‑visit follow‑ups, loyalty program enrollment, and product recommendations from an integrated e‑commerce store. The platform’s bot builder allows you to design conversational paths that feel natural, and its “Resolution Bot” uses machine learning to answer common questions automatically, freeing up staff for more complex inquiries. Intercom’s pricing starts at $39/month for the Starter plan, which includes live chat, basic bots, and email automation. The Growth plan at $99/month adds advanced bots, custom branding, and integration with third‑party CRMs. The most comprehensive plan, Pro, costs $199/month and offers unlimited conversations, advanced segmentation, and priority support. While Intercom excels at omnichannel messaging and deep analytics, it is more expensive than some competitors and its bot logic can be less intuitive for users without technical experience. Additionally, Intercom does not natively support retrieval‑augmented knowledge bases; content must be manually entered or linked through knowledge‑base articles. Overall, Intercom is a robust solution for spas that require a full‑fledged customer relationship platform, with the added benefit of integrated marketing and support functionalities.

Drift positions itself as a conversational marketing platform, turning website visitors into qualified leads through AI‑driven chat. For spa owners, Drift can be used to capture visitor intent, schedule appointments, and nurture prospects with personalized offers. The platform’s “Chatbots” feature lets you set up quick reply flows that ask visitors about their preferred treatment type or skin concerns, then either book an appointment or route them to a human specialist. Drift’s pricing is tailored to enterprise needs, with a base plan that starts around $400/month and scales up based on conversation volume and feature set. The platform includes advanced audience segmentation, dynamic content, and integration with marketing automation tools like HubSpot, Marketo, and Salesforce. While Drift delivers powerful lead‑generation capabilities, it is less focused on post‑purchase customer support and lacks the deep knowledge‑base features found in AgentiveAIQ. Additionally, the pricing can be prohibitive for small or mid‑size spas that only need basic booking assistance. In short, Drift is ideal for spas that are looking to scale their marketing funnel and convert website traffic into revenue‑generating leads, especially when combined with a robust CRM.

Tidio combines live chat, chatbots, and email marketing into a single, lightweight solution that is easy to deploy on any website. For spas, Tidio can handle instant booking inquiries, answer FAQs about treatments, and push promotional messages directly to visitors. The platform’s visual bot builder is intuitive, allowing spa owners to create conversational flows using pre‑built blocks and conditional logic. Tidio offers a free tier that includes unlimited visitors and a single chatbot, making it an attractive choice for new or budget‑conscious spas. Paid plans start at $18/month for the Pro plan, which adds multiple chatbots, priority support, and integration with Zapier, Shopify, and WooCommerce. The Enterprise plan, priced on request, provides advanced features such as custom branding, API access, and dedicated account management. Tidio’s biggest advantage is its simplicity and affordability. However, it lacks advanced knowledge‑base capabilities and long‑term memory, meaning that visitors who return to the site will not receive a personalized history of past interactions unless they log in via a separate authentication system. Overall, Tidio is a solid, cost‑effective option for spas that need a quick chatbot to handle basic inquiries and integrate with e‑commerce stores.