7 Best Customer Service Chatbots for Online Retailers

Big Sur AI positions itself as a personalized automation platform that excels in e‑commerce product recommendations. The platform offers a modular system with over 35 prompt snippets and nine goal‑specific templates, allowing retailers to fine‑tune conversational flows for various scenarios such as upselling and customer support. One of the core strengths of Big Sur AI is its real‑time inventory sync, which keeps product availability up‑to‑date across multiple channels. The platform also boasts deep personalization capabilities, leveraging customer data to tailor recommendations and messaging. Pricing is structured around visitor limits: a free tier for low‑traffic sites, $49/month for moderate traffic (10k visitors), and a custom enterprise plan for larger merchants. While Big Sur AI provides a strong foundation for personalized shopping experiences, it lacks native CRM integration and does not offer a built‑in knowledge‑base or long‑term memory for chat sessions. Additionally, its multi‑step workflows are described as rigid, making complex automation scenarios more challenging. Overall, Big Sur AI is a solid choice for retailers prioritizing product recommendations and inventory accuracy, but those seeking deeper inquiry handling or advanced data analytics may find its feature set limited.

ManyChat is a marketing‑automation platform that has expanded into chatbots for e‑commerce. Its core value proposition lies in omnichannel messaging, supporting Facebook Messenger, Instagram, SMS, WhatsApp, and more, making it a versatile tool for brands that engage customers across multiple platforms. ManyChat’s visual drag‑and‑drop builder allows marketers to design conversation flows without coding, and the platform offers a suite of automation options such as broadcast messaging, drip sequences, and conditional logic. While ManyChat excels at generating and nurturing leads through social‑media channels, it is less focused on real‑time e‑commerce functions. The platform does not provide native product catalog integration or advanced knowledge‑base capabilities. Pricing is based on subscriber count, with a free tier for up to 500 contacts and paid plans starting at $15/month, scaling with contact volume. ManyChat is ideal for brands that rely heavily on social‑commerce and want a single platform to manage messaging, lead capture, and simple support interactions. Pros include robust omnichannel support and a mature, user‑friendly flow builder. Cons involve limited e‑commerce integration, no built‑in knowledge‑base, and potential cost escalation as contact lists grow.

Tidio AI blends live chat, automated messaging, and AI chatbot capabilities into a single platform tailored for small‑to‑mid‑size businesses. The core offering includes a live chat widget that can be embedded on any website, combined with a chatbot built on GPT‑style models that can answer common queries, offer product recommendations, and guide users through the sales funnel. Tidio’s AI agent, called Lyro, can respond in real time and can be trained using the platform’s knowledge base feature, allowing businesses to upload FAQs, product catalogs, and other documentation for quick retrieval. Tidio also offers a range of integrations, most notably with Shopify and WooCommerce, providing real‑time access to inventory, orders, and customer data. The platform supports automated triggers, email notifications, and a simple visual flow editor for building custom conversations. Pricing starts with a free plan that includes basic live chat, with paid tiers at $18/month for the Pro plan and $69/month for the Premium plan. Tidio’s strength lies in its all‑in‑one nature, but it does not provide long‑term memory for chat sessions or a sophisticated knowledge‑graph system. Retailers looking for an affordable, integrated chat solution will find Tidio AI a solid choice, especially if they already use Shopify or WooCommerce.

Sendbird AI is part of Sendbird’s broader suite of real‑time communication tools, offering AI‑powered chatbots that can be embedded into web, mobile, or messaging applications. The platform focuses on providing intelligent conversation agents that can handle customer inquiries, guide users through product selection, and perform basic support tasks. Sendbird AI integrates tightly with Sendbird’s chat SDK, giving developers the ability to embed the chatbot into existing messaging flows while maintaining consistent UI/UX. Key strengths include real‑time response generation, support for multiple platforms (web, iOS, Android), and the ability to train the AI on custom data via the Sendbird AI console. Pricing is not publicly listed, indicating that Sendbird AI is likely tailored to enterprise customers and may require a custom quote. While Sendbird AI offers robust integration with messaging SDKs and a focus on real‑time communication, it lacks a built‑in knowledge‑base or long‑term memory within the chat session, and there is no dedicated e‑commerce product catalog integration out of the box. Sendbird AI is best suited for businesses that already use Sendbird’s chat platform and need an AI layer to enhance customer interaction across multiple channels.

Eesel AI offers a modular AI solution that includes an AI chatbot, internal chat, and email writing tools. The platform is positioned as an all‑in‑one AI assistant that can be embedded on websites, used for internal team collaboration, and integrated with popular services such as Zendesk, Freshdesk, Google Docs, and Shopify. Eesel’s AI chatbot is designed to handle front‑end customer queries, while its internal chat feature provides instant answers for employees, and the AI email writer drafts replies and support tickets. Eesel’s pricing model is not disclosed on the website, suggesting that the platform targets enterprise customers and custom quotes are required. The platform’s key selling point is its wide range of integrations, claiming over 100+ apps are supported. However, the platform does not provide a dedicated knowledge‑graph or long‑term memory solution, and there is limited information on how the AI engine is trained or updated. Eesel AI may be attractive for businesses that need a single platform to manage multiple AI‑driven tasks, but those looking for a deep, specialized customer service chatbot for e‑commerce may find its feature set too generic.

Lindy.ai presents itself as an AI‑powered platform focused on automating customer support, sales, and recruiting processes. The company offers a range of AI agents that can be embedded into websites or messaging channels, with a particular emphasis on industries such as tech, finance, real estate, and healthcare. Lindy.ai claims to provide a conversational AI that can be trained on custom data, integrated with existing CRMs, and optimized through AI‑driven analytics. The platform’s pricing structure is not publicly listed, which indicates a custom‑quote approach typical of enterprise‑level solutions. While Lindy.ai highlights its industry‑specific agents and the ability to build AI assistants without coding, the public information about core technical features—such as knowledge‑graph support, persistent memory, or e‑commerce integrations—is sparse. The platform appears to target businesses that need specialized AI assistants for niche verticals rather than a generic customer service chatbot for online retail. For retailers looking for a more general chatbot with robust e‑commerce features, Lindy.ai may not be the best fit, but it could serve as a niche solution for industries that require tailored AI assistance.