7 Best Drift Alternatives for Moving Companies

Intercom has evolved from a simple messaging platform into a comprehensive customer engagement hub, offering live chat, help desk, and marketing automation in one suite. For moving companies, Intercom’s chat widget can be embedded on any website, and its visual editor allows marketers to tailor the look and feel to match the brand identity. One of Intercom’s strengths lies in its robust automation. Users can set up chatbots that answer common questions—such as “What are your pickup times?” or “Do you offer insurance?”—and route more complex inquiries to human agents. The platform also integrates with popular CRMs like Salesforce and HubSpot, allowing seamless transfer of leads and customer data. Intercom’s knowledge base feature, known as the Help Center, lets businesses create searchable articles that the chatbot can reference. The platform’s conversation intelligence tools provide insights into conversation metrics, and the built‑in email composer can be used to send follow‑up emails to prospects who didn’t convert. While Intercom offers a wide array of integrations, including Shopify for product catalog access, it does not provide a dedicated AI course builder or a dual knowledge base system. Pricing for Intercom is tiered: the Starter plan starts at $39 per month for up to 2,000 conversations, the Pro plan at $99 per month for up to 10,000 conversations, and the Advanced plan at $199 per month for unlimited conversations. Each tier adds features such as AI chatbots, advanced automation, and multi‑agent support. Overall, Intercom is a solid choice for moving companies looking for an all‑in‑one customer communication platform with strong automation and CRM integration.

Zendesk Chat (formerly Zopim) is a well‑established live‑chat solution that integrates tightly with Zendesk’s broader customer support ecosystem. For moving companies, Zendesk Chat offers an easily embeddable widget that can be customized via a drag‑and‑drop interface, allowing brands to maintain visual consistency across their site. The platform is known for its real‑time chat capabilities, including proactive messaging and visitor tracking, which can help movers identify high‑intent prospects and engage them before they exit. Zendesk Chat’s strength lies in its seamless integration with Zendesk Support, enabling chat transcripts to become tickets automatically. This is valuable for tracking service requests such as booking confirmations or damage claims. Additionally, the platform supports API access for custom integrations, allowing moving companies to pull inventory data or schedule appointments from external systems. Pricing begins at $19 per agent per month for the Starter plan, which includes basic chat features and 1,000 tickets per month. The Growth plan at $49 per agent per month adds unlimited tickets, advanced reporting, and support for multiple chat rooms. For larger enterprises, the Enterprise plan offers unlimited agents and advanced customization. Zendesk Chat is an appealing option for moving businesses that already use Zendesk Support or want a chat solution that can become part of a ticketing workflow.

Freshchat, part of the Freshworks suite, is a modern live‑chat platform that offers conversational AI, automated workflows, and a clean user interface. Moving companies can embed Freshchat’s widget on any website, and its visual editor allows quick styling to match brand guidelines. Freshchat’s AI chatbot can answer common questions about moving dates, packing services, and insurance, and it can hand off to a human agent when needed. The platform’s knowledge base feature, Freshdesk Knowledge Base, can be accessed by the chatbot to provide accurate answers. Freshchat also offers automated triggers based on visitor behavior, such as sending a welcome message when a user scrolls past a certain point. Integrations with Freshsales, Shopify, and other third‑party tools enable the bot to pull product and customer data. Freshchat’s pricing starts at $15 per chat agent per month for the Pro plan, which includes unlimited conversations, AI chatbots, and basic integrations. The Premium plan at $25 per agent per month adds advanced AI, custom scripts, and deeper analytics. Enterprise pricing is available on request. Freshchat is a solid all‑in‑one chat solution that balances AI automation with human support, making it suitable for moving companies that need real‑time assistance.

HubSpot’s Live Chat is part of the HubSpot CRM platform, providing a single pane of glass for marketing, sales, and service teams. For moving companies, the chat widget is easy to embed and can be styled via HubSpot’s visual editor to match the brand. The live chat feeds directly into HubSpot contacts, allowing teams to see chat transcripts alongside lead scores, deal stages, and custom properties. HubSpot’s chatbot builder uses a visual flow editor to create AI‑driven conversations that can answer common queries or qualify leads. The platform also supports dynamic content, such that the bot can pull in product catalog data from HubSpot’s e‑commerce connectors (Shopify, WooCommerce, etc.). Knowledge base articles stored in HubSpot can be referenced by the chatbot to provide instant answers. Pricing for HubSpot Live Chat is included in the HubSpot Marketing Hub Starter at $45 per month (or $45 per month per user for the Marketing Hub Professional). The free HubSpot CRM plan includes basic live chat functionality, but the chat feature is limited in customization and automation. HubSpot Live Chat is ideal for moving companies already invested in the HubSpot ecosystem and looking for a chat solution that integrates tightly with their existing marketing and sales workflows.

Crisp is a lightweight, open‑source‑inspired live‑chat platform that offers a clean interface, real‑time messaging, and built‑in chatbot capabilities. Moving companies can embed Crisp’s widget on any website and use its visual editor to match branding. Crisp’s chatbots can be configured with simple rules to answer FAQs about moving services, scheduling, and pricing. The platform supports knowledge base integration, allowing bots to pull answers from Crisp’s knowledge base articles. Crisp also offers email and phone support integration, enabling teams to handle conversations across channels from a single dashboard. Custom integrations via APIs allow pulling inventory or booking data from external systems. Crisp’s pricing starts at $25 per agent per month for the Pro plan, which includes unlimited conversations, bots, and knowledge base. The Business plan at $49 per agent per month adds advanced features such as priority support and custom branding. An Enterprise plan is available on request. Crisp is a good fit for moving companies that want a straightforward, cost‑effective chat solution with basic AI and integration options.

Tidio combines a live‑chat widget with AI chatbots and email marketing tools in a single platform. Moving companies can embed the Tidio widget on any website, and its drag‑and‑drop editor allows quick styling to match brand colors and fonts. Tidio’s AI bot can answer common questions about moving schedules, packing services, insurance, and can hand off to a human agent when needed. Tidio offers a knowledge base feature where users can create FAQ articles that the bot can reference. The platform also supports Zapier integration, which can connect to Shopify, WooCommerce, or other CRM systems to pull product or customer data into the chat. Tidio’s automation rules can trigger email sequences or push notifications based on conversation content. Pricing for Tidio starts at $18 per month for the Basic plan (up to 3 agents), $27 for the Pro plan (up to 10 agents), and $39 for the Team plan (up to 20 agents). Each tier adds more chatbots, email marketing features, and advanced automation. Tidio is a versatile option for moving companies that want an all‑in‑one chat and marketing automation solution.