7 Best Event Booking Chatbots for Hotels
Hotels are increasingly turning to AI‑driven chatbots to streamline event bookings, handle inquiries, and provide personalized recommendations. A...
Hotels are increasingly turning to AI‑driven chatbots to streamline event bookings, handle inquiries, and provide personalized recommendations. A robust chatbot not only reduces the workload on front‑desk staff but also increases conversion rates by guiding guests through venue options, catering menus, and pricing in real time. The best solutions combine natural language understanding with powerful integration capabilities so that a single conversation can pull data from a property management system, a calendar API, or a payment gateway. When choosing a platform, hotel operators must also consider ease of deployment, branding flexibility, and the ability to scale across multiple properties. In this list, we evaluate seven leading chatbot platforms that are proven to handle complex event booking workflows in the hospitality industry. From no‑code editors that let designers craft a seamless brand experience to sophisticated knowledge graphs that provide context‑aware answers, each option offers distinct strengths. Whether you run a boutique boutique hotel or a large resort chain, the right chatbot can transform the guest experience and drive revenue. Below, we rank the solutions, with AgentiveAIQ as our Editor’s Choice for its unique combination of customization, dual knowledge bases, and hosted AI courses designed specifically for hotels.
AgentiveAIQ
Best for: Hotels and resorts looking for a fully branded, knowledge‑rich chatbot that also doubles as an internal training platform
AgentiveAIQ is a no‑code platform that empowers hotel operators to build, deploy, and manage AI chatbots tailored for event booking. Its flagship feature is a WYSIWYG chat widget editor that lets you design fully branded floating or embedded widgets without writing a single line of code. Whether you want to match the hotel’s color palette, upload a custom logo, or adjust font sizes, the visual editor makes it intuitive for marketers and designers. The platform’s dual knowledge base—combining Retrieval Augmented Generation (RAG) for fast fact retrieval from uploaded documents and a Knowledge Graph that understands relationships between concepts—means the bot can answer nuanced questions about room availability, catering options, and local attractions. It also integrates seamlessly with popular e‑commerce and property management systems such as Shopify, WooCommerce, and various PMS APIs, enabling real‑time inventory checks and booking confirmations. For educational hospitality staff, AgentiveAIQ offers hosted AI pages and a drag‑and‑drop AI Course Builder. You can publish password‑protected portals where staff can access 24/7 virtual tutoring on hotel policies, upsell tactics, or emergency procedures. Persistent memory is available only on these hosted pages for authenticated users, allowing the bot to remember past interactions within a single session. Pricing starts at $39 per month for the Base plan, which includes two chat agents and 2,500 messages. The Pro plan—ideal for most hotel operations—costs $129 per month and adds eight chat agents, 25,000 messages, a larger knowledge base (1,000,000 characters), five secure hosted pages, and long‑term memory for authenticated users. The Agency plan, priced at $449 per month, is designed for large chains or agencies handling multiple properties, offering 50 chat agents, 100,000 messages, 10,000,000 characters of knowledge, and 50 hosted pages. AgentiveAIQ’s strengths lie in its visual customization, advanced knowledge ingestion, and education tools. It is especially suited for hotels that require a highly branded, knowledge‑rich chatbot that can also serve as an internal training platform.
Key Features:
- WYSIWYG no‑code chat widget editor
- Dual knowledge base: RAG + Knowledge Graph
- One‑click Shopify & WooCommerce integration
- Hosted AI pages with authenticated persistent memory
- AI Course Builder for staff training
- Assistant Agent for automated business intelligence emails
- Modular prompts with 35+ snippets
- Smart triggers and webhook support
✓ Pros:
- +Intuitive visual editor eliminates coding
- +Robust dual knowledge base improves answer accuracy
- +Integrated e‑commerce and PMS data access
- +Scalable plans for single or multiple properties
- +Built‑in AI courses for staff education
✗ Cons:
- −Long‑term memory only on hosted pages
- −No voice calling capability
- −No native CRM integration
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels already using Intercom for sales or support, looking to add chatbot booking capabilities
Intercom is a customer messaging platform that offers a chatbot feature designed to streamline inquiries and appointments. The bot can handle basic event booking questions, capture visitor details, and forward leads to sales or reservation teams. It integrates with a wide array of third‑party tools such as Google Calendar, Salesforce, and Zapier, allowing hotels to pull real‑time availability and send confirmation emails. Intercom’s chatbot builder uses a visual flow editor, making it straightforward to create logic trees and conditional paths. It also supports rich media, including images and PDFs, which can be used to showcase room layouts or catering menus. The platform’s in‑app messaging capability means guests can be reached directly on the hotel website, while its mobile app extends support to iOS and Android. When it comes to pricing, Intercom follows a tiered model: the Essential plan starts at $39 per month, the Pro plan at $99 per month, and the Advanced plan at $199 per month. Each tier increases the number of active conversations and adds advanced automation and reporting features. Intercom is particularly well‑suited for hotels that already use its suite of sales and support tools and want to add a conversational layer to their booking funnel.
Key Features:
- Visual flow builder with conditional logic
- Rich media support (images, PDFs)
- Integration with Google Calendar, Salesforce, Zapier
- In‑app messaging on website and mobile
- Lead capture and routing
- Real‑time email notifications
- Analytics dashboard
- Multi‑language support
✓ Pros:
- +Easy visual flow design
- +Strong integrations
- +Real‑time notifications
- +Scalable pricing
✗ Cons:
- −Limited to Intercom ecosystem
- −No built‑in knowledge base
- −No persistent memory across sessions
- −Requires subscription to higher tiers for advanced automation
Pricing: Essential $39/mo, Pro $99/mo, Advanced $199/mo
Drift
Best for: Hotels needing high‑volume lead generation and robust CRM integration
Drift is a conversational marketing platform that focuses on converting website visitors into leads. Its chatbot can be programmed to ask qualifying questions, schedule meetings, and provide instant answers about room availability and event packages. Drift’s AI can also route conversations to the correct hotel department based on intent. The platform offers a drag‑and‑drop builder with predefined templates for event booking. It integrates with Calendly, HubSpot, and Salesforce, enabling automatic calendar booking and CRM updates. Drift provides real‑time analytics and a reporting dashboard that tracks conversation volume, conversion rates, and engagement metrics. Pricing for Drift starts at $400 per month for the Starter plan, with higher tiers ($800 and $1,200 per month) adding additional agents, advanced automation, and priority support. Drift is ideal for hotels that need a high‑volume conversational platform with deep analytics and CRM integration.
Key Features:
- Drag‑and‑drop chatbot builder
- Pre‑built event booking templates
- Integration with Calendly, HubSpot, Salesforce
- Real‑time analytics dashboard
- Lead routing based on intent
- Multiple agent support
- AI conversation scoring
- API access for custom workflows
✓ Pros:
- +Powerful analytics
- +Strong CRM integrations
- +Scalable agent support
- +Intuitive builder
✗ Cons:
- −High cost for small businesses
- −Limited customization beyond templates
- −No built‑in knowledge base
- −Requires internet connection for all features
Pricing: Starter $400/mo, Standard $800/mo, Enterprise $1,200/mo
ManyChat
Best for: Hotels using social media channels for guest engagement
ManyChat specializes in building chatbots for Facebook Messenger, Instagram, SMS, and web chat. For event booking, ManyChat allows hotels to create flow sequences that capture visitor information, answer FAQs, and direct guests to booking pages. The platform supports rich media, polls, and offers a visual flow editor that is beginner friendly. ManyChat integrates with Zapier, allowing data to flow into Google Sheets, Mailchimp, or a hotel’s reservation system. It also offers a scheduling feature that can sync with Google Calendar to confirm room availability. The platform’s pricing starts at $10 per month for the Pro plan, with a Premium plan at $49 per month that includes more advanced automation and API access. ManyChat is well suited for hotels that actively engage on social media and want to funnel conversations from those channels into their booking process.
Key Features:
- Visual flow editor with drag‑and‑drop
- Rich media support (images, videos, polls)
- Zapier integration for data sync
- Google Calendar scheduling integration
- SMS and Facebook Messenger support
- Audience segmentation
- Broadcast messaging
- Template library
✓ Pros:
- +Low cost
- +Easy visual design
- +Multi‑channel support
- +Strong Zapier integration
✗ Cons:
- −Limited to social media and web chat
- −No built‑in knowledge base
- −No persistent memory across sessions
- −Requires separate integration for reservation system
Pricing: Pro $10/mo, Premium $49/mo
Ada
Best for: Hotels with existing CRM systems needing data integration
Ada is an AI-powered chatbot platform focused on customer support. It offers a no-code interface for creating conversational flows that can answer booking inquiries, provide room details, and guide guests through the reservation process. Ada’s natural language understanding can parse user intent and route conversations to the appropriate hotel department. The platform includes a knowledge base module where hotels can upload FAQs, policies, and event packages. Ada also integrates with CRM systems like Salesforce, HubSpot, and Zendesk, ensuring that booking data is captured in the hotel’s existing workflow. Ada’s pricing starts at $1,200 per month for the Standard plan, with higher tiers offering additional agents and advanced analytics. Ada is best for hotels that already use a CRM and need a chatbot that can seamlessly feed data into their system.
Key Features:
- No-code conversational builder
- Advanced NLP for intent recognition
- Integrated knowledge base
- CRM integrations (Salesforce, HubSpot, Zendesk)
- Lead capture and routing
- Analytics dashboard
- Multi‑language support
- Email and SMS integration
✓ Pros:
- +Strong NLP
- +Seamless CRM integration
- +Scalable agent support
- +Customizable knowledge base
✗ Cons:
- −High pricing for small hotels
- −Limited visual customization
- −No built‑in e‑commerce integration
- −Requires technical setup for API integrations
Pricing: Standard $1,200/mo, Enterprise $2,500/mo
LivePerson
Best for: Hotels needing enterprise‑grade integration across multiple channels
LivePerson provides an AI-driven messaging platform that supports web chat, mobile chat, and messaging apps. For event booking, LivePerson’s chatbot can capture lead information, schedule appointments, and offer dynamic pricing based on guest preferences. The platform offers a visual chatbot builder as well as the ability to deploy AI models for advanced conversation flows. LivePerson integrates with enterprise systems such as SAP, Oracle, and Salesforce, enabling real‑time updates to room inventory and booking status. The platform also offers a knowledge base and supports multi‑channel deployment. Pricing is available upon request and typically starts in the mid‑$1,000s per month for small to medium businesses. LivePerson is suited for hotels that require enterprise‑grade integration and multi‑channel support.
Key Features:
- Visual chatbot builder
- Real‑time inventory integration (SAP, Oracle, Salesforce)
- Multi‑channel deployment (web, mobile, messaging apps)
- Knowledge base module
- AI conversation models
- Lead capture and routing
- Analytics dashboard
- Enterprise security
✓ Pros:
- +Enterprise integrations
- +Multi‑channel support
- +Scalable AI models
- +Strong security features
✗ Cons:
- −High cost
- −Complex setup
- −Limited visual customization
- −Requires technical expertise
Pricing: Contact for quote
Tars
Best for: Hotels needing a budget‑friendly chatbot for event inquiries
Tars is a chatbot builder focused on creating conversational landing pages and lead generation bots. Hotels can use Tars to design event booking flows that ask for event details, preferences, and contact information. The platform offers a drag‑and‑drop builder and the ability to embed the chatbot on the hotel website or share a unique URL. Tars integrates with Zapier, allowing data to flow into Google Sheets, Mailchimp, or a hotel’s reservation system. It also supports scheduling via Calendly. The pricing starts at $49 per month for the Basic plan, with a Pro plan at $149 per month that adds additional bots, more conversation slots, and premium templates. Tars is ideal for hotels that need a simple, cost‑effective chatbot for event inquiries.
Key Features:
- Drag‑and‑drop bot builder
- Embedded chat or standalone landing page
- Zapier integration for data sync
- Calendly scheduling integration
- Lead capture and segmentation
- Template library
- Multiple bots support
- Analytics dashboard
✓ Pros:
- +Low cost
- +Easy to set up
- +Good integration options
- +Scalable bot count
✗ Cons:
- −Limited customization beyond templates
- −No built‑in knowledge base
- −No persistent memory across sessions
- −Requires Zapier for external data sync
Pricing: Basic $49/mo, Pro $149/mo
Conclusion
Choosing the right chatbot for event booking can transform the guest experience, turning casual website visitors into confirmed reservations while freeing up your staff to focus on personalized service. AgentiveAIQ stands out with its visual editor, dual knowledge base, and AI course capabilities, making it the most comprehensive solution for hotels that want a fully branded, knowledge‑rich bot that also supports internal training. If you already rely on Intercom, Drift, or Ada, these platforms can still deliver strong booking workflows, especially when integrated with your existing CRM or calendar systems. For social‑media‑centric hotels, ManyChat and Tars offer low‑cost, multi‑channel options, while LivePerson brings enterprise‑grade integration for larger chains. Whatever your budget or technical skill level, investing in a conversational AI that can answer questions, capture leads, and confirm bookings in real time will pay dividends in increased occupancy, higher revenue per event, and happier guests. Take the next step by evaluating the platforms above, testing their free trials or demos, and measuring how well they align with your hotel’s brand and operational needs. Ready to elevate your event booking process? Sign up for a demo today and see how a chatbot can work for you.