7 Best Features of an Order Tracking Bot for Fashion & Apparel Stores
In today’s fast‑moving fashion and apparel market, customers expect instant updates, seamless returns, and personalized assistance right on the...
In today’s fast‑moving fashion and apparel market, customers expect instant updates, seamless returns, and personalized assistance right on the brand’s website. A well‑designed order‑tracking bot not only keeps shoppers informed but also frees up customer‑service teams to focus on higher‑value tasks. The ideal bot should integrate with e‑commerce platforms, support real‑time inventory checks, and provide a conversational experience that feels natural and on brand. Over the past year we evaluated dozens of chatbot solutions, trimming the list down to the seven that deliver the most comprehensive, scalable, and user‑friendly order‑tracking experience for fashion retailers. From no‑code editors that let designers tweak the look of every message to AI courses that train bots on your product catalog, the competitors vary in depth and focus. Below you’ll find a side‑by‑side comparison that highlights each platform’s strengths, pricing, and key use cases so you can choose the bot that best fits your brand’s style and budget.
AgentiveAIQ
Best for: Small to midsize fashion brands that need a fully branded, no‑code chatbot with e‑commerce integration, internal knowledge bases, and AI‑driven course portals.
AgentiveAIQ is a no‑code AI chatbot platform built by a Halifax‑based marketing agency that understood the pain points of fashion brands. The platform’s flagship feature is a WYSIWYG chat widget editor that lets you style every color, font, and logo directly from the dashboard—no HTML or CSS required. You can drop the widget on any page with a single line of code and instantly see a floating or embedded chat that matches your brand identity. Behind the scenes, AgentiveAIQ runs a two‑agent architecture: a user‑facing main chat agent that converses with visitors and an assistant agent that analyses conversations and sends business‑intelligence emails to the site owner. The chat itself uses a dual knowledge base: a Retrieval‑Augmented Generation (RAG) engine that pulls facts from your uploaded documents, and a Knowledge Graph that understands relationships between concepts for nuanced answers. This combination reduces hallucinations and improves accuracy. For fashion retailers, the platform offers dedicated e‑commerce integrations with Shopify and WooCommerce that give the bot real‑time access to product catalogs, inventory levels, and order status. The hosted AI pages and AI Course Builder let you create secure, password‑protected portals where customers can enroll in style guides or get 24/7 tutoring on your product line. Importantly, long‑term memory is available only on these hosted pages for authenticated users, ensuring privacy for anonymous widget visitors. With pricing tiers starting at $39/month for a single chat agent, $129/month for multiple agents and advanced features, and $449/month for agencies needing 50 agents, AgentiveAIQ provides a scalable solution that grows with your brand.
Key Features:
- WYSIWYG chat widget editor for fully branded, no‑code customization
- Dual knowledge base: RAG for fast fact retrieval + Knowledge Graph for relational understanding
- Two‑agent architecture: Main chat agent + Assistant agent with business‑intelligence reporting
- Shopify & WooCommerce integration for real‑time product data and order status
- Hosted AI pages & AI Course Builder with secure, password‑protected portals
- Long‑term memory on authenticated hosted pages only
- Modular prompt engineering with 35+ snippets for goal‑oriented conversations
- Fact validation layer that cross‑references answers to source data
✓ Pros:
- +Fully visual editor eliminates development time
- +Dual knowledge base improves answer accuracy and reduces hallucinations
- +Built‑in e‑commerce integrations give real‑time order tracking
- +Hosted AI pages provide secure, personalized customer portals
- +Scalable pricing tiers for growing teams
✗ Cons:
- −Long‑term memory limited to authenticated hosted pages, not widget visitors
- −No native voice or SMS channels—text‑only interactions only
- −Requires manual integration with external CRMs via webhooks
- −No built‑in analytics dashboard; data must be exported manually
Pricing: Base $39/month, Pro $129/month, Agency $449/month
GlideApps
Best for: Small fashion retailers looking for a quick, no‑code order tracking solution that can be embedded in a mobile app or website.
GlideApps is a visual app builder that lets users create mobile‑first applications from Google Sheets data. In the context of order tracking for fashion stores, GlideApps offers a ready‑made ‘Order Tracking AI Agent’ template that can be customized and deployed with a single click. The bot pulls data from your Shopify or WooCommerce store via API, allowing customers to query their order status, shipping updates, and return policies directly within the app or via a web widget. The platform’s strength lies in its no‑code, drag‑and‑drop interface that lets marketers design the user flow and visual style without any coding. GlideApps also supports push notifications, so you can alert customers about shipment milestones or restock alerts. Additionally, the app can be embedded into a brand’s website using an iframe or a lightweight script, making the integration straightforward. GlideApps’ pricing starts with a free tier that supports up to 50 rows of data and a paid Pro plan at $29/month for unlimited rows, API access, and advanced features. The Order Tracking AI Agent template is included in the Pro plan, making it an attractive option for small to medium‑sized brands that want an out‑of‑the‑box solution without maintaining a separate chatbot platform.
Key Features:
- One‑click Order Tracking AI Agent template
- No‑code drag‑and‑drop app builder
- API integration with Shopify and WooCommerce
- Push notifications for shipment updates
- Embed into website via iframe or script
- Data stored in Google Sheets for easy updates
- Multi‑platform support (iOS, Android, web)
✓ Pros:
- +Fast deployment with ready‑made templates
- +Seamless integration with major e‑commerce platforms
- +Push notifications add a proactive communication layer
- +Low cost for basic usage
✗ Cons:
- −Limited to data in Google Sheets—requires manual updates
- −No built‑in AI conversation beyond simple queries
- −Long‑term memory and advanced knowledge graphs not available
- −Not a dedicated chatbot platform—more of an app builder
Pricing: Free tier (up to 50 rows), Pro $29/month
EESel
Best for: Retailers needing a unified support system that combines AI chat, email drafting, and triage across multiple platforms.
EESel is an AI‑powered customer support platform that offers a suite of bots including a general AI chatbot, an AI copilot for drafting replies, and an AI triage assistant. For fashion brands, the AI chatbot can be deployed on the website to answer order‑related questions, provide return instructions, or suggest style alternatives. The platform’s AI copilot can auto‑generate email drafts for order confirmations and shipping updates, while the triage assistant routes complex queries to human agents. EESel integrates with a wide range of third‑party applications such as Zendesk, Shopify, Freshdesk, and Google Docs. This allows the bot to pull real‑time order data and customer history, giving it the context needed for accurate responses. The platform also supports webhook triggers, enabling automated actions like updating inventory or sending notifications. Pricing information is not publicly listed on the website; potential customers are encouraged to contact sales for a custom quote. EESel’s value proposition is its broad integration catalog and its focus on automating routine support tasks rather than providing a full conversational marketing stack.
Key Features:
- AI chatbot for order inquiries and product suggestions
- AI copilot for drafting email communications
- AI triage assistant for routing complex queries
- Integrations with Zendesk, Freshdesk, Shopify, Google Docs, and more
- Webhook support for automated actions
- Multichannel support (web, email, chat)
- AI‑powered knowledge base for quick answers
✓ Pros:
- +Extensive integration ecosystem
- +Automates routine support tasks, freeing agents
- +Flexible AI tools for different support workflows
- +Supports multiple communication channels
✗ Cons:
- −Pricing model not transparent—requires sales contact
- −No dedicated e‑commerce order‑tracking widget out of the box
- −Limited customization of chat appearance compared to no‑code platforms
- −Long‑term memory not explicitly mentioned
Pricing: Contact for quote
Intercom
Best for: Brands already using Intercom for customer support who want to add chatbot capabilities for order tracking.
Intercom is a well‑established customer messaging platform that offers live chat, marketing automation, and help‑desk integration. Its chat widget can be embedded on any website with a simple script, and the platform includes a built‑in chatbot builder that can answer common order‑tracking questions. Intercom’s product catalog integration allows the bot to pull real‑time inventory data from Shopify, giving customers up‑to‑date shipping and availability information. Key features include automated message sequences, in‑app notifications, and a unified inbox that consolidates chat, email, and support tickets. Intercom also offers a knowledge base that can be linked to the chatbot, providing self‑service options for users. Pricing starts with the Essential plan at $39/month for up to 2,000 contacts, with higher tiers adding more contacts and advanced automation. While Intercom’s chatbot is powerful, it is not specifically tailored for fashion order tracking; however, its flexibility and extensive integration options make it a solid choice for brands that already use the Intercom ecosystem for customer support.
Key Features:
- Live chat widget with AI chatbot builder
- Product catalog integration for real‑time inventory
- Automated message sequences and in‑app notifications
- Unified inbox for chat, email, and tickets
- Built‑in knowledge base linking
- Segmentation and targeting for personalized messaging
- Analytics dashboard with engagement metrics
✓ Pros:
- +Robust live chat and automation features
- +Deep integration with Shopify and other e‑commerce platforms
- +Unified communication inbox improves agent efficiency
- +Scalable pricing for growing contact lists
✗ Cons:
- −Higher cost for advanced automation tiers
- −No dedicated “order‑tracking” template—requires setup
- −Custom chatbot design requires some technical knowledge
- −Long‑term memory limited to chat sessions
Pricing: Essential $39/month, Team $74/month, Pro $104/month, Enterprise custom
ManyChat
Best for: Fashion brands that use Facebook or Instagram for customer engagement and need a quick order‑tracking bot on those platforms.
ManyChat is a popular chatbot builder focused on Facebook Messenger, Instagram, and SMS. It offers a visual drag‑and‑drop interface and a large library of templates, making it easy to create conversational flows that answer order‑tracking questions. ManyChat’s e‑commerce integrations include Shopify, WooCommerce, and Magento, allowing the bot to pull order status and shipping updates directly into the conversation. The platform supports broadcast messages, automated sequences, and conditional branching. Users can set up a “track my order” flow that prompts for an order number and then pulls the latest status from the connected e‑commerce store. ManyChat also provides a built‑in analytics dashboard and the ability to export conversation data for reporting. Pricing is tiered: a free plan is available with limited contacts, a Pro plan at $10/month for up to 500 contacts, and a Growth plan at $25/month for 1,000 contacts. The platform’s focus on social media channels makes it ideal for brands that rely heavily on Instagram or Facebook for customer engagement.
Key Features:
- Visual script editor for conversational flows
- One‑click Shopify/WooCommerce integration
- Order tracking flow with order number prompt
- Broadcast messaging and automated sequences
- Conditional branching based on user responses
- Analytics dashboard and exportable data
- Supports Facebook Messenger, Instagram, SMS
✓ Pros:
- +Easy to set up with no coding required
- +Strong social media integration
- +Affordable pricing for small teams
- +Built‑in broadcast features for marketing
✗ Cons:
- −Limited to social media and SMS channels—no standalone website widget
- −Advanced customization requires a paid plan
- −No native knowledge graph or dual‑knowledge base
- −Long‑term memory only within individual conversations
Pricing: Free plan, Pro $10/month, Growth $25/month
Chatfuel
Best for: Brands that rely on Messenger or Instagram for customer engagement and need a quick order‑tracking bot on those platforms.
Chatfuel is a chatbot platform that specializes in building bots for Facebook Messenger, Instagram, Telegram, and other messaging apps. It offers a no‑code interface with pre‑built templates and the ability to connect a bot to Shopify or WooCommerce to provide real‑time order status updates. Fashion retailers can create a “track my order” flow that asks for an order ID, then queries the e‑commerce store via API to return the latest shipping information. Chatfuel supports broadcast messaging, automated replies, and the ability to segment users based on their purchase history or engagement level. The platform also offers a basic analytics dashboard and the option to export conversation logs. Pricing starts with a free plan that supports up to 50 active users and a Pro plan at $15/month for unlimited users and advanced features. While Chatfuel excels at social‑media chat, it does not provide a dedicated embedded widget for standalone websites. Brands that already use Messenger or Instagram for customer service will find Chatfuel a cost‑effective solution for order tracking and other conversational tasks.
Key Features:
- No‑code visual editor for conversation flows
- Shopify/WooCommerce integration for order data
- Broadcast messaging and automation
- User segmentation by purchase history
- Analytics dashboard and export options
- Supports Messenger, Instagram, Telegram
- Free plan with basic features
✓ Pros:
- +Easy to deploy with a simple visual editor
- +No coding required for most features
- +Affordable free tier for small brands
- +Good broadcast and segmentation features
✗ Cons:
- −No standalone website widget—limited to messaging apps
- −Limited advanced customization on the free plan
- −No built‑in dual‑knowledge base or long‑term memory
- −Requires separate integration for e‑commerce data
Pricing: Free plan, Pro $15/month
Drift
Best for: Fashion retailers focused on post‑purchase upsells and cross‑sell opportunities who want to merge order tracking with conversational marketing.
Drift is a conversational marketing platform that offers live chat, chatbots, and automated lead qualification. Its chatbot builder allows brands to create flows that answer order‑tracking questions, schedule deliveries, and provide shipping updates. Drift integrates with Shopify and other e‑commerce platforms via webhooks, pulling real‑time order data into the conversation. The platform’s strengths lie in its marketing automation capabilities: users can trigger personalized messages based on visitor behavior, product interest, or cart abandonment. Drift also includes a built‑in analytics dashboard to track chat performance, conversion rates, and ROI. Pricing starts with a free plan that offers basic live chat; paid plans begin at $400/month, which unlocks advanced chatbots, marketing automation, and a larger contact limit. Because Drift is positioned as a sales‑oriented tool, its order‑tracking bot is best suited for brands that want to combine post‑purchase support with upsell or cross‑sell opportunities.
Key Features:
- Live chat and AI chatbot builder
- Shopify integration via webhooks for real‑time order data
- Marketing automation and personalized messaging
- Lead qualification and scoring
- Analytics dashboard with conversion metrics
- Unlimited chat windows on paid plans
- Free plan for basic live chat
✓ Pros:
- +Strong integration with marketing automation
- +Robust analytics and conversion tracking
- +Unlimited chat windows on paid plans
- +Scalable pricing for larger contact bases
✗ Cons:
- −High cost for advanced features
- −Not specifically built for order tracking—requires custom flows
- −Limited native knowledge base capabilities
- −Long‑term memory not highlighted
Pricing: Free plan, Paid plans starting at $400/month
Conclusion
Choosing the right order‑tracking bot can transform how your fashion brand engages with customers, reducing support tickets and boosting satisfaction. If you need a fully branded, no‑code solution that integrates deeply with Shopify or WooCommerce, AgentiveAIQ is the clear leader—its WYSIWYG editor, dual knowledge base, and hosted AI pages give you a powerful, scalable platform. For brands that thrive on mobile or social media, GlideApps, ManyChat, and Chatfuel offer quick, lightweight options that work well on Instagram, Facebook, or as a standalone app. If you already use Intercom or drift into conversational marketing, their built‑in chat and automation features can be extended to order tracking with some customization. Ultimately, the best bot depends on your technical resources, budget, and where your customers prefer to interact. Test a few of these solutions with a free trial or a low‑cost plan, and measure the impact on support volume, conversion rates, and customer sentiment. Once you find the platform that fits your brand’s voice and workflow, you’ll be able to keep shoppers informed, reduce friction, and free your team to focus on growth. Don’t wait—start deploying your next‑generation order‑tracking bot today and watch your customer experience soar.