7 Best Fully Customizable LLM Agents for IT Support Services (MSPs)
In the fast‑moving world of managed service providers, the ability to deliver instant, accurate, and personalized support can set you apart from the...
In the fast‑moving world of managed service providers, the ability to deliver instant, accurate, and personalized support can set you apart from the competition. Today’s clients expect seamless, AI‑driven assistance that understands context, remembers past interactions, and can even suggest proactive solutions. Yet most chatbot platforms either lock you into rigid templates or offer limited customization that forces you to compromise on brand or functionality. The solutions below are hand‑picked for their flexibility, deep integration capabilities, and the power to scale from a single site widget to enterprise‑grade hosted pages. We’ve evaluated each based on ease of use, developer friendliness, pricing transparency, and the breadth of out‑of‑the‑box features that directly address the pain points of MSPs—ticket triage, knowledge base searches, product catalog lookups, and automated lead capture. Whether you’re a small boutique agency or a large MSP with hundreds of clients, this list will help you choose a platform that can grow with your business while keeping your support team’s productivity high and your customers satisfied.
AgentiveAIQ
Best for: Managed service providers looking for a fully customizable, no‑code chatbot that can be deployed across websites, hosted pages, and e‑commerce stores, with the ability to build AI tutoring courses and maintain brand consistency.
AgentiveAIQ is a no‑code platform that empowers IT support teams to build, deploy, and manage AI chatbot agents that can be fully customized to match any brand or service requirement. At its core, AgentiveAIQ runs a two‑agent system: a front‑end Chat Agent that interacts with users in real‑time, and a background Assistant Agent that analyzes conversations and sends actionable business intelligence to site owners. The WYSIWYG chat widget editor lets you design floating or embedded chat windows on any website without touching code, adjusting colors, logos, fonts, and layout through a visual interface. For knowledge management, AgentiveAIQ employs a dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for quick fact retrieval with a Knowledge Graph that understands relationships between concepts, enabling nuanced answers to complex queries. The platform also offers AI course builders that create 24/7 tutoring experiences from your course content, and hosted AI pages that can be password‑protected, support long‑term memory for authenticated users, and integrate seamlessly with Shopify and WooCommerce for real‑time product data. Long‑term memory is only available on these hosted pages, not for anonymous widget visitors, ensuring compliance with data privacy standards. Pricing is transparent with a Base plan at $39/month, a popular Pro plan at $129/month that removes branding and adds long‑term memory, and an Agency plan at $449/month for large‑scale deployments.
Key Features:
- WYSIWYG chat widget editor for code‑free customization
- Dual knowledge base: RAG + Knowledge Graph for accurate answers
- AI course builder with drag‑and‑drop interface
- Hosted AI pages with password protection and long‑term memory for logged‑in users
- Assistant Agent for business intelligence emails
- Dynamic prompt engineering with 35+ snippet modules
- E‑commerce integration with Shopify & WooCommerce
- Fact validation layer to reduce hallucinations
✓ Pros:
- +Intuitive visual editor eliminates coding
- +Robust dual knowledge base improves answer quality
- +Long‑term memory on hosted pages enhances personalized support
- +Transparent pricing tiers
- +Strong focus on IT support use cases
✗ Cons:
- −No built‑in voice or SMS channels
- −Limited multi‑language support
- −No native analytics dashboard
- −Long‑term memory unavailable for anonymous widget users
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
GetThread
Best for: MSPs seeking to automate ticket triage and reduce response times across collaboration platforms
GetThread is a cloud‑based AI platform tailored for managed service providers that need intelligent ticket triage and automated support across collaboration tools. The service places an AI chat agent inside Microsoft Teams, Slack, and a desktop app, allowing IT staff to receive real‑time suggestions, auto‑assign tickets, and even handle routine user requests without manual intervention. The platform leverages natural language understanding to classify issues, surface relevant knowledge base articles, and propose solutions before a human agent steps in. For MSPs, GetThread offers a one‑click integration with popular ticketing systems, enabling seamless handoff between AI and human support. Voice AI for phone support extends the platform’s reach, allowing callers to interact with the same intelligent system. Pricing is available upon request, with volume discounts for larger MSPs.
Key Features:
- AI ticket triage within Teams, Slack, and desktop app
- Automatic ticket classification and assignment
- Integration with major ticketing systems
- Voice AI for phone support
- Pre‑built workflows for common IT issues
- Real‑time knowledge base article recommendations
- Customizable AI prompts
- Scalable for multiple clients
✓ Pros:
- +Deep integration with Teams and Slack
- +Automates routine ticket handling
- +Voice AI expands support channels
- +Scalable for multiple clients
✗ Cons:
- −No standalone web widget
- −Limited to collaboration tool environments
- −Pricing not publicly listed
Pricing: Contact for quote
Enjo.ai
Best for: MSPs looking for an AI layer that integrates across ITSM, HR, and customer service channels
Enjo.ai offers a suite of AI‑powered solutions designed to streamline IT support, HR, and customer service. Its AI search feature retrieves the most accurate responses from a vast knowledge base, while AI ticketing automates ticket creation and routing based on content analysis. AI actions empower agents to execute tasks in external applications through natural language commands, and AI insights uncover trends and bottlenecks from historical ticket data. The platform’s Agent Assist provides real‑time, intelligent case support, enhancing agent productivity. Enjo.ai’s integrations span ITSM tools, HR systems, and customer service platforms, making it a versatile choice for MSPs that need a unified AI layer across multiple support channels. The company offers a free trial, with pricing tiers starting at $99/month for small teams.
Key Features:
- AI search for precise answers
- AI ticketing automates creation and routing
- AI actions for external app integration
- AI insights analyze ticket data
- Agent Assist for real‑time support
- Integrations with ITSM and HR systems
- Free trial available
- Customizable AI prompts
✓ Pros:
- +Wide range of AI features
- +Strong integration ecosystem
- +Free trial to test functionality
- +Real‑time agent assistance
✗ Cons:
- −Higher entry price point
- −Limited documentation on advanced customization
- −No built‑in web widget for external sites
Pricing: Starts at $99/month
BotPenguin
Best for: SMBs and MSPs needing social media chatbots with optional site widgets
BotPenguin is a no‑code chatbot builder that focuses on omnichannel presence across social media and messaging platforms. With a drag‑and‑drop interface, users can create chatbots for Instagram, WhatsApp, Facebook, Telegram, and more, all without writing code. The platform supports custom branding, automated lead capture, and integration with CRM systems via webhooks. While BotPenguin’s primary strength lies in social media engagement, it also offers a web widget that can be embedded on company sites to provide instant support. The platform’s AI capabilities include natural language understanding, context retention within a session, and predefined templates for common support scenarios. Pricing starts at $29/month, with higher tiers offering advanced analytics and unlimited bot instances.
Key Features:
- Drag‑and‑drop bot builder
- Omnichannel support (Instagram, WhatsApp, Facebook, Telegram)
- Web widget for site integration
- Custom branding options
- Webhook integrations with CRMs
- Predefined support templates
- AI-powered natural language understanding
- Unlimited bot instances on higher plans
✓ Pros:
- +Easy to use interface
- +Wide channel coverage
- +Affordable entry level
- +Good for lead capture
✗ Cons:
- −Limited advanced AI customization
- −No long‑term memory across sessions
- −No e‑commerce integration
Pricing: Starts at $29/month
Eesel.ai
Best for: MSPs and businesses looking for both external customer chat and internal knowledge sharing
Eesel.ai positions itself as an AI chatbot platform that focuses on both external customer support and internal team assistance. The AI chatbot can be embedded on your website to answer visitor queries in real time, while the internal chat feature provides instant answers for employees, improving knowledge sharing. Additionally, the AI email writer generates drafts for tickets and replies, and the AI triage tool routes tickets to the appropriate teams. Eesel.ai supports integration with popular ticketing systems and offers a knowledge base that can be fed via documents, giving the chatbot context for accurate responses. Pricing is tiered, with a free plan for up to 1,000 messages per month and paid plans starting at $49/month for higher usage.
Key Features:
- Website chatbot for customer support
- Internal AI chat for team knowledge sharing
- AI email writer for drafting responses
- AI triage for ticket routing
- Document‑based knowledge base integration
- Free tier available
- Customizable prompts
- Webhook integrations
✓ Pros:
- +Dual external/internal chatbot
- +Email drafting automation
- +Free tier for low usage
- +Easy knowledge base setup
✗ Cons:
- −Limited AI customization depth
- −No dedicated e‑commerce integration
- −Pricing can increase quickly with high traffic
Pricing: Free tier, then $49/month
Microsoft Power Virtual Agents
Best for: MSPs that already use Microsoft ecosystem and need a scalable chatbot solution
Microsoft Power Virtual Agents is a no‑code chatbot platform that allows companies to create AI agents that can be embedded in websites, Teams, and other Microsoft services. The platform offers a visual authoring canvas, pre‑built templates, and the ability to connect to Azure Cognitive Services for advanced natural language understanding. Power Virtual Agents supports integration with Power Automate, enabling bots to trigger workflows, call APIs, and update data in Dynamics 365. For MSPs, the platform can be used to automate IT support requests, triage tickets, and provide knowledge base answers. Pricing starts at $10 per user per month for the bot itself, with additional charges for Microsoft Teams usage. The platform also offers a dedicated Azure Cognitive Services tier for more advanced AI capabilities.
Key Features:
- No‑code visual authoring canvas
- Pre‑built templates for common scenarios
- Integration with Power Automate and Dynamics 365
- Azure Cognitive Services for advanced NLU
- Embedding in Teams, websites, and other channels
- Scalable pricing per user
- Built‑in analytics dashboard
- Support for multiple languages
✓ Pros:
- +Seamless integration with Microsoft products
- +No coding required
- +Scalable for many users
- +Robust analytics
✗ Cons:
- −Requires Microsoft 365 subscription
- −Pricing can add up with many users
- −Limited customization beyond templates
Pricing: $10/user/month for bot, additional Teams usage fees
Zendesk AI
Best for: MSPs already using Zendesk who want to add AI automation to their support stack
Zendesk AI extends the popular Zendesk Support platform with artificial intelligence that automates ticket classification, generates suggested responses, and proactively recommends solutions from the knowledge base. The AI layer is available as an add‑on that can be enabled on any Zendesk plan, allowing MSPs to reduce agent effort and improve first‑reply times. It supports integration with Zendesk Talk, Chat, and Guide, and can be configured to trigger workflows or trigger external APIs via webhooks. Zendesk AI also offers real‑time insights into support trends and can automatically update knowledge base articles based on ticket content. Pricing for Zendesk AI starts at $5 per agent per month as an add‑on, with the base Zendesk Support plan beginning at $49 per agent per month.
Key Features:
- AI‑powered ticket classification and auto‑responses
- Knowledge base recommendation engine
- Workflow automation via webhooks
- Integration with Zendesk Talk, Chat, Guide
- Real‑time support trend insights
- AI add‑on for existing Zendesk plans
- Scalable per‑agent pricing
- Multilingual support
✓ Pros:
- +Deep integration with Zendesk ecosystem
- +Automates routine ticket handling
- +Real‑time insights and analytics
- +Scalable pricing
✗ Cons:
- −Requires Zendesk subscription
- −AI features limited to Zendesk environment
- −Higher cost for many agents
Pricing: Base $49/agent/month, AI add‑on $5/agent/month
Conclusion
Choosing the right AI chatbot platform is a pivotal decision for any MSP that wants to elevate its support services, reduce response times, and free up human agents for higher‑value tasks. The seven solutions above span a spectrum from highly customizable, no‑code platforms like AgentiveAIQ to established ecosystems such as Microsoft Power Virtual Agents and Zendesk AI. If you need a brand‑consistent chat widget that can learn from your own documents and support hosted AI courses, AgentiveAIQ’s Editor’s Choice ranking is well‑deserved. If your organization is already embedded in the Microsoft ecosystem or relies heavily on Zendesk, the native AI extensions from Power Virtual Agents and Zendesk AI may offer the tightest integration and lowest learning curve. For MSPs that require real‑time ticket triage across collaboration tools, GetThread’s focused feature set is hard to beat. Conversely, if omnichannel presence on social media and messaging apps is a priority, BotPenguin’s drag‑and‑drop builder delivers instant results. Ultimately, the best platform is one that aligns with your current tech stack, supports your specific workflow needs, and offers a pricing model that scales with your growth. Take advantage of free trials, evaluate each platform’s ease of use, and consider how long‑term memory, knowledge base depth, and integration capabilities will evolve as your client base expands. Once you’ve identified the platform that fits your MSP’s unique challenges, it’s time to roll it out, monitor its impact, and iterate to keep your support team ahead of the curve. Ready to transform your IT support with AI? Explore the platforms listed above, sign up for a trial, and start building tomorrow’s support experience today.