7 Best Fully Customizable LLM Agents for Online Retailers

LiveChatAI offers AI agents focused on customer support and internal team productivity. The platform emphasizes instant query resolution, claiming to handle 70% of support tickets automatically. Users can create AI agents that operate across multiple channels such as live chat, WhatsApp, Slack, and WordPress. LiveChatAI’s suite includes contacts management, AI actions, and a modular approach to building conversational flows. The platform’s strengths lie in its rapid deployment across common business channels and its ability to integrate with existing customer support stacks. However, the platform’s documentation suggests a learning curve for users unfamiliar with AI agent frameworks, and pricing information is not publicly listed, requiring direct contact for quotes. LiveChatAI is well suited for companies that need a quick, out‑of‑the‑box solution to reduce support ticket volume and boost team productivity. Its focus on multi‑channel support and AI‑driven actions makes it a compelling choice for small to medium‑sized enterprises looking to automate routine inquiries. Pricing: Contact for details.

Big Sur AI positions itself as a specialized chatbot for e‑commerce, offering personalized automation and real‑time inventory sync. Its key strengths include deep personalization capabilities, content generation, and seamless integration with Shopify and WooCommerce product catalogs. The platform boasts a user‑friendly interface that allows merchants to set up personalized product recommendations, promotional messages, and automated customer journeys. Big Sur AI also offers a tiered pricing model: a free plan for basic usage, a Pro plan at $49/month (capped at 10,000 visitors), and custom enterprise pricing for larger requirements. While the platform excels in e‑commerce personalization, it lacks a native WYSIWYG editor for custom branding, and its knowledge‑base capabilities are not explicitly described. Additionally, there is no mention of long‑term memory or AI‑driven courses, which may limit its appeal for merchants seeking a more comprehensive, knowledge‑rich chatbot. Big Sur AI is ideal for small to mid‑size online stores that need a cost‑effective, highly personalized chatbot to boost conversions and inventory management.

Eesel AI offers a suite of AI‑powered tools aimed at enhancing customer support, marketing, and internal team productivity. Its product portfolio includes an AI chatbot that can be embedded on websites, an AI copilot for drafting replies, an AI triage system for ticket routing, and an AI email writer for automated email creation. The platform prides itself on extensive integration capabilities, supporting over 100 applications such as Zendesk, Shopify, WooCommerce, Freshdesk, Google Docs, and Slack. While Eesel AI’s modular toolset is powerful, the platform’s pricing is not publicly listed; users are encouraged to contact the team for quotes. The knowledge‑base features are described through document uploads that the chatbot can reference, but details regarding RAG or Knowledge Graphs are not specified. Eesel AI is suitable for businesses that require a versatile AI toolbox to automate support tickets, generate marketing content, and streamline internal workflows.

Sendbird positions itself as a platform for building AI‑powered chat and voice experiences. While primarily known for its real‑time messaging APIs, Sendbird has expanded into AI agents, offering a voice‑enabled chatbot and a framework that guides developers on how to integrate AI functionalities. The platform’s strengths include robust messaging infrastructure, scalability, and a focus on developer-friendly APIs. However, the AI offerings are still in an early stage, and specific features such as knowledge‑base integration, visual customization, or long‑term memory are not highlighted. Pricing for Sendbird’s messaging API starts at $15/month, but AI‑specific plans are not publicly listed and require direct consultation. Sendbird is best suited for developers who need a solid messaging backbone and are willing to build custom AI logic on top of it.

HelpScout is a well‑established customer support platform that has recently incorporated an AI chatbot into its suite of tools. The AI chatbot works alongside HelpScout’s inbox, proactive messages, and insights dashboards, offering automated responses and self‑service options to reduce response times. HelpScout’s strengths include a unified interface for email, chat, and knowledge‑base management, as well as a focus on agent productivity and customer satisfaction. The platform supports integration with a wide range of CRMs and e‑commerce platforms, but its AI capabilities are primarily geared toward support automation rather than in‑store product recommendations or deep knowledge retrieval. Pricing for HelpScout starts at $20/month per user for the Basic plan, with higher tiers adding advanced features such as workflow automation and AI assistance. The AI chatbot is included in the higher plans, and additional usage may incur extra costs. HelpScout is ideal for businesses that already use the platform for support and want to add AI‑driven automation to their existing workflow. Key limitations include the lack of a dedicated visual editor for custom chat widgets, no explicit dual knowledge‑base system, and limited long‑term memory options for chatbot interactions. Overall, HelpScout provides a solid, integrated support experience but falls short of the deep customization and knowledge‑base flexibility offered by AgentiveAIQ.

BotPenguin is a platform that specializes in creating AI chatbots for social media channels such as Instagram, WhatsApp, Facebook, and Telegram. The platform offers a drag‑and‑drop interface for building bot flows, automated lead capture, and 24/7 support. BotPenguin’s key strengths lie in its focus on social commerce and the ability to automate interactions across multiple messaging platforms. However, the platform’s AI capabilities are largely rule‑based, and there is no explicit mention of advanced knowledge‑base systems like RAG or Knowledge Graphs. BotPenguin also does not provide a dedicated visual editor for customizing the look of web chat widgets. Pricing for BotPenguin starts at $29/month, but detailed plan tiers and usage limits are not publicly disclosed and require direct contact. BotPenguin is suitable for businesses that want to automate engagement on social media and capture leads through conversational flows. Key limitations include the lack of deep knowledge‑base integration, no long‑term memory for web chat interactions, and limited customization options for brand‑aligned chat widgets.