7 Best Guest Inquiry Bots for Bed & Breakfasts
Running a bed & breakfast is a balancing act between hospitality, operations, and guest engagement. In today’s digital age, a well‑designed chatbot...
Running a bed & breakfast is a balancing act between hospitality, operations, and guest engagement. In today’s digital age, a well‑designed chatbot can be the secret sauce that transforms casual site visitors into booked guests, answers FAQs on the fly, and frees up your front‑desk team to focus on personalized service. Whether you’re a boutique B&B owner with limited tech resources or a larger boutique chain looking to standardize guest communication, the right chatbot platform can streamline inquiries, provide instant booking assistance, and even offer curated local recommendations. The market is crowded, but not every solution stands out in the B&B niche. We’ve sifted through the most popular tools, tested their features, and evaluated them on the criteria that matter most to small hospitality operators: ease of setup, brand customization, knowledge integration, pricing, and the ability to handle recurring guest questions without demanding a full‑time developer. Below, you’ll find a curated list of the seven best guest inquiry bots, complete with an in‑depth look at what makes each one shine, and a clear recommendation for which platform fits your particular needs.
AgentiveAIQ
Best for: Small to mid‑size bed & breakfast owners who want a fully branded, no‑code chatbot with advanced knowledge management and optional hosted learning pages
AgentiveAIQ takes the pain out of building a brand‑aligned chatbot for bed & breakfast owners by offering a fully no‑code platform that empowers you to create, deploy, and manage AI agents without a single line of code. The standout WYSIWYG chat widget editor lets you pick colors, fonts, logos, and layout styles that match your B&B’s aesthetic, ensuring the bot feels like a natural extension of your brand rather than a generic add‑on. Under the hood, AgentiveAIQ deploys a two‑agent architecture: a front‑end Main Chat Agent that engages guests in real time, and an Assistant Agent that runs behind the scenes to analyze conversation data and send actionable business intelligence via email. The dual knowledge base—combining Rapid Retrieval Augmentation (RAG) for crisp document‑based answers with a Knowledge Graph that maps relationships between concepts—means your bot can answer both straightforward FAQ queries and more nuanced questions about local attractions, check‑in procedures, or special requests. For B&Bs that offer courses or local experiences, the platform’s AI Course Builder and hosted page feature allow you to create secure, password‑protected portals that remember logged‑in users’ interactions, providing a personalized learning or booking journey. Importantly, long‑term memory is enabled only for these hosted pages where users authenticate; guests interacting via the standard widget will experience a session‑based conversation, aligning with privacy best practices. Pricing is transparent and tiered: the Base plan starts at $39/mo, the Pro plan at $129/mo (most popular), and the Agency plan at $449/mo for higher volume needs. This structure gives B&B owners flexibility to scale as their guest volume grows.
Key Features:
- No‑code WYSIWYG chat widget editor for brand‑match customization
- Dual knowledge base: RAG + Knowledge Graph for accurate, context‑aware responses
- Two‑agent architecture: Front‑end chat + background assistant for intelligence emails
- AI Course Builder & hosted pages with password protection
- Long‑term memory on authenticated hosted pages only
- Shopify & WooCommerce integrations for product catalog access
- Webhooks for CRM and external system connectivity
- Modular prompt engineering with 35+ snippets
✓ Pros:
- +Intuitive drag‑and‑drop editor eliminates coding
- +Dual knowledge base reduces FAQ errors
- +Built‑in email reporting keeps staff informed
- +Scalable pricing for growing guest volumes
- +No hidden fees, clear plan limits
✗ Cons:
- −No native CRM or payment processing
- −Long‑term memory limited to authenticated pages
- −No voice or SMS support
- −Requires basic web hosting for hosted pages
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: B&B owners needing robust customer support and broader marketing automation
Intercom has long been a go‑to platform for customer messaging, combining live chat, bots, and automation into one unified interface. For bed & breakfast operators, Intercom’s bot builder allows you to set up greeting messages, FAQ responses, and booking prompts that can be deployed across your website or mobile app. The platform’s powerful rules engine lets you segment visitors by behavior, such as new visitors or returning guests, and trigger tailored conversations. Intercom’s integration with major CRMs and e‑commerce platforms means you can pull guest data, track booking status, and even push email follow‑ups directly from the bot. While Intercom does not offer a no‑code visual editor for the widget itself, its dashboard provides a straightforward workflow for configuring bot responses and automating repetitive tasks. The pricing tiers are Standard at $39/month (up to 5,000 contacts), Premium at $99/month (10,000 contacts), and Enterprise for larger volumes. Intercom excels in its robust analytics, real‑time chat support, and extensive integration ecosystem. However, its focus on broader customer engagement rather than pure booking automation means you’ll need to build custom flows for itinerary suggestions or local attraction recommendations.
Key Features:
- Live chat and bot integration in one platform
- Advanced rules engine for segment‑based conversations
- CRM and e‑commerce integrations
- Real‑time analytics dashboard
- Email automation from chatbot conversations
- Unlimited bot messages on Premium tier
- Customizable UI for chat widgets
- API access for custom extensions
✓ Pros:
- +Integrated live chat and bot capabilities
- +Strong analytics and reporting
- +Extensive integration ecosystem
- +Scalable for growth
✗ Cons:
- −No visual WYSIWYG widget editor
- −Higher cost for larger contact lists
- −Limited built‑in knowledge base for FAQs
- −Requires manual setup for booking flows
Pricing: Standard $39/mo (5,000 contacts), Premium $99/mo (10,000 contacts), Enterprise varies
ManyChat
Best for: B&B owners focused on marketing automation and post‑stay engagement
ManyChat is a popular chatbot builder known for its Facebook Messenger focus, but it also offers web chat integrations. The platform’s visual drag‑and‑drop builder allows you to create conversational flows without coding, making it easy for B&B owners to set up quick responses for common questions like check‑in times or room amenities. ManyChat excels at automating marketing sequences such as welcome series, reminders, and post‑stay surveys. The bot can be embedded on your website with a simple script, and it supports broadcast messages to your subscriber list. Pricing starts at $10/month for the Pro plan with unlimited subscribers and access to the web chat feature, and $49/month for the Max plan with advanced automation and integrations. While ManyChat’s strengths lie in marketing automation, it offers limited native support for e‑commerce integrations, meaning you’ll need to connect it to your booking engine via Zapier or custom webhooks.
Key Features:
- Visual drag‑and‑drop flow builder
- Built‑in marketing automation (broadcasts, sequences)
- Web chat widget integration
- Subscriber management
- Zapier integrations
- Chatbot analytics
- Multi‑platform support (Messenger, SMS, web)
- Unlimited conversation volume on Pro plan
✓ Pros:
- +Easy visual builder
- +Affordable pricing
- +Strong marketing tools
- +Cross‑platform support
✗ Cons:
- −Limited e‑commerce or booking integrations
- −No native knowledge base for FAQs
- −Requires Zapier for advanced automation
- −Web chat feature only in paid plans
Pricing: Pro $10/mo (unlimited subscribers), Max $49/mo (advanced features)
Tars
Best for: B&B owners aiming to convert website visitors into booking leads
Tars specializes in building conversational landing pages and chatbots that convert visitors into leads. The platform offers a visual editor that allows you to design chatbot flows in a step‑by‑step manner, and it automatically generates a web‑embedded widget. For bed & breakfast operators, Tars can be used to guide guests through a booking questionnaire, collect preferences, and provide instant availability checks. Tars supports integrations with Google Sheets, Zapier, and other CRMs to capture guest data for follow‑up. The platform is priced at $49/month for the Starter plan (5,000 chats/month), $99/month for the Professional plan (20,000 chats/month), and $249/month for the Enterprise plan. Tars’ focus on conversion makes it ideal for B&Bs that want to capture leads from their website and nurture them into bookings.
Key Features:
- Visual flow creator with drag‑and‑drop
- Conversational landing pages
- Chatbot widget embedding
- Integrations with Google Sheets, Zapier, CRMs
- Chat analytics dashboard
- Templates for booking and lead capture
- Unlimited bots on higher plans
- Custom domain support
✓ Pros:
- +Simple visual builder
- +Conversion‑focused templates
- +Integration flexibility
- +Transparent pricing
✗ Cons:
- −No built‑in knowledge base for FAQ handling
- −Limited in‑app customization beyond flow design
- −Requires external system for booking confirmation
- −Chat volume limits on lower plans
Pricing: Starter $49/mo (5,000 chats), Professional $99/mo (20,000 chats), Enterprise $249/mo
Chatfuel
Best for: B&B owners with a strong Facebook presence looking for simple booking assistance
Chatfuel is another no‑code chatbot platform best known for its Messenger integration, but it also offers web chat widgets. The platform provides a block‑based visual editor where you can assemble conversational flows using text, images, and quick replies. For bed & breakfast owners, you can set up a bot to answer common questions, guide users through booking steps, and trigger email notifications via Zapier. Chatfuel’s pricing starts at $15/month for the Pro plan (10,000 messages/month) and $49/month for the Premium plan (unlimited messages). The platform’s strengths are in its simplicity and integration with Facebook’s messaging ecosystem. However, Chatfuel lacks a dedicated knowledge base feature, and e‑commerce integration is limited to custom webhooks.
Key Features:
- Block‑based visual editor
- Messenger and web chat support
- Zapier integration for automation
- Template library for FAQ & booking flows
- Analytics dashboard
- Unlimited messages on Premium plan
- Custom AI model training (optional)
- Chatbot scheduling
✓ Pros:
- +User‑friendly interface
- +Affordable plans
- +Integration with Facebook ecosystem
- +Scalable message limits
✗ Cons:
- −No built‑in knowledge base
- −Limited e‑commerce integration
- −Web chat only in paid plans
- −Requires external automation for complex flows
Pricing: Pro $15/mo (10,000 messages), Premium $49/mo (unlimited messages)
Zoho SalesIQ
Best for: B&B owners already using Zoho CRM who want integrated chat and lead capture
Zoho SalesIQ combines live chat, visitor tracking, and chatbot automation under one roof. The platform’s chatbot builder lets you set up automated responses to FAQs and guide visitors through booking prompts. It integrates natively with Zoho CRM, allowing you to sync lead data and trigger follow‑up emails. Zoho SalesIQ’s pricing starts at $18/month for the Basic plan (limited live chat agents), $30/month for the Standard plan (unlimited agents), and $55/month for the Enterprise plan. While Zoho’s strength lies in its tight integration with the Zoho ecosystem, the chatbot editor is less visual compared to other no‑code tools, and the knowledge base feature is basic.
Key Features:
- Live chat and visitor tracking
- Chatbot builder with FAQ automation
- Zoho CRM integration
- Email triggers from chatbot conversations
- Analytics dashboard
- Unlimited chat agents on Standard plan
- Mobile app for on‑the‑go management
- Lead scoring and routing
✓ Pros:
- +Deep Zoho ecosystem integration
- +Real‑time visitor tracking
- +Email automation
- +Scalable agent limits
✗ Cons:
- −Less intuitive chatbot editor
- −Limited knowledge base depth
- −No native e‑commerce integration
- −Higher cost for advanced features
Pricing: Basic $18/mo, Standard $30/mo, Enterprise $55/mo
Freshchat
Best for: B&B owners looking for a unified messaging platform with AI support
Freshchat, part of the Freshworks suite, offers a modern messaging platform with chatbots, live chat, and AI‑powered suggestions. The bot builder allows you to set up automated responses for common questions, and the platform supports integrations with Freshsales, Shopify, and other third‑party services via Zapier. Freshchat’s pricing tiers are Growth at $15/month (up to 5,000 contacts), Enterprise at $35/month (unlimited contacts), and Unlimited at $50/month (unlimited contacts with advanced features). Freshchat is praised for its clean interface, real‑time analytics, and the ability to embed the widget on any website. However, the chatbot editor is somewhat limited in customization, and advanced e‑commerce or booking integrations require additional setup.
Key Features:
- AI‑powered chat suggestions
- Chatbot builder with automated responses
- Integrations with Freshsales, Shopify, Zapier
- Widget embedding on any website
- Real‑time analytics dashboard
- Multi‑channel support (web, mobile, app)
- Scalable contacts limits
- Custom UI styling for widgets
✓ Pros:
- +Clean interface
- +AI suggestions improve response quality
- +Flexible pricing
- +Wide range of integrations
✗ Cons:
- −Limited chatbot customization options
- −Requires additional setup for booking flows
- −No native knowledge base for FAQs
- −Higher cost for unlimited contacts on Enterprise plan
Pricing: Growth $15/mo (5,000 contacts), Enterprise $35/mo (unlimited contacts), Unlimited $50/mo (advanced features)
Conclusion
Choosing the right chatbot platform can feel like navigating a maze of options, each promising increased bookings and lower support costs. The key is to match the platform’s strengths to your B&B’s specific needs: brand consistency, depth of knowledge, integration with your booking engine, and budget. AgentiveAIQ emerges as the clear leader for B&B owners who want a fully branded, no‑code solution with advanced knowledge management and optional hosted learning pages. If you already rely on the Zoho ecosystem or need deep live‑chat features, Zoho SalesIQ or Intercom may be better fits. For marketing‑heavy B&Bs, ManyChat and Tars provide excellent automation for lead capture. Regardless of the choice, a well‑implemented chatbot will free up your front‑desk, delight guests, and drive revenue. Take the next step—sign up for a free trial or contact a sales rep to see the platform in action—and let your chatbot become a seamless extension of your hospitality.