7 Best Intercom Alternatives for Breweries

Drift has positioned itself as a conversational marketing platform that helps businesses qualify leads, schedule meetings, and engage visitors in real‑time. For breweries looking to boost online sales or capture email leads for their beer club, Drift’s live chat and chatbot capabilities can be integrated directly into your website with a single line of code. The platform’s AI bot can answer product questions, recommend seasonal brews, and even schedule in‑person tours or tasting events. Drift’s strength lies in its deep integration with popular CRMs such as Salesforce, HubSpot, and Pipedrive, allowing you to automatically create contact records and track conversations. Drift also offers a scheduling tool that syncs with your calendar, making it easy for customers to book a tour or a private tasting. While Drift’s pricing starts with a free plan that includes limited chat sessions, its paid plans—Pro ($400/month) and Enterprise ($700/month)—unlock advanced features like chat routing, automated email follow‑ups, and advanced analytics. The platform’s intuitive drag‑and‑drop flow builder allows non‑technical users to set up custom conversational flows, but it still requires some familiarity with marketing terminology to fully leverage its capabilities.

Zendesk Chat—now part of the Zendesk Customer Experience platform—offers a flexible live‑chat solution that can help breweries engage visitors, answer brewing questions, or guide customers through online orders. The chat widget is lightweight, easy to embed, and can be customized with color and position settings. One of its key strengths is the integration with the broader Zendesk ecosystem, allowing chat transcripts to be automatically turned into support tickets or sales opportunities. For breweries that already use Zendesk Support or Zendesk Sell, adding Zendesk Chat provides a seamless experience across all customer touchpoints. Zendesk Chat supports multi‑channel messaging, allowing you to manage conversations from your website, mobile app, or social media in a single dashboard. The platform also offers AI‑powered chatbots that can answer common questions, such as opening hours or brewing schedules, and can be fine‑tuned using custom scripts. Pricing starts at $14/month for the Basic plan, which includes unlimited agents and a limited number of chat sessions. The Growth plan at $59/month adds advanced features like chat routing, canned responses, and reporting, while the Enterprise plan at $119/month offers full customization and priority support.

LiveChat is a popular live‑chat platform that prides itself on ease of use and robust features. The platform offers a customizable chat widget that can be embedded on your brewery’s website with a single line of JavaScript. LiveChat’s UI allows for quick responses, file sharing, and real‑time visitor insights. One of the standout features is its integration with e‑commerce platforms like Shopify, WooCommerce, and Magento, enabling the chat to pull product data, show inventory, and even handle checkout within the conversation. LiveChat also provides a chatbot builder that uses decision trees to answer common questions. For breweries, this could mean answering queries about seasonal releases, tour bookings, or special events. LiveChat’s analytics dashboard offers insights into chat volume, agent performance, and customer satisfaction. The platform offers tiered pricing: Standard at $15/month per agent, Pro at $25/month per agent, and Enterprise at $35/month per agent, making it accessible for small to medium‑sized breweries.

Crisp is a lightweight live‑chat solution that emphasizes collaboration and simplicity. The platform provides a clean chat widget that can be embedded on your brewery’s website and offers real‑time messaging between visitors and your team. Crisp’s unique selling point is its built‑in knowledge base and FAQ editor, allowing you to create self‑service articles that the bot can reference to answer questions automatically. For breweries, this means you can set up FAQs about brew schedules, tasting notes, or event times. Crisp supports multi‑channel messaging, gathering conversations from web chat, email, and integrated social media. The platform also includes a chatbot that can trigger automated responses based on visitor intent. Pricing is straightforward: a free plan is available for up to three agents, with the Pro plan at $25/month per user unlocking advanced features like custom branding, chatbot workflows, and integrations with tools like Slack, Zapier, and HubSpot. Crisp is ideal for small breweries that need an affordable, all‑in‑one chat and knowledge base.

Tidio combines live chat and marketing automation in a single dashboard, making it a versatile tool for breweries that want to engage visitors and nurture leads. The platform’s chat widget is lightweight and can be embedded with a simple script. Tidio’s AI chatbot uses natural language processing to answer common questions about your beer lineup, tasting events, or shipping policies. For breweries with e‑commerce stores, Tidio integrates with Shopify and WooCommerce, allowing the bot to display product details, show inventory status, and even add items to a cart. Tidio also offers email marketing automation, enabling you to send follow‑up emails to visitors who asked questions but didn’t convert. The platform’s pricing structure starts with a free plan that includes basic live chat and chatbot features. The Premium plan at $18/month provides additional chatbot capabilities, priority support, and advanced integrations. Tidio’s straightforward interface and integration with popular e‑commerce platforms make it a solid choice for breweries looking to boost online engagement.

Eesel.ai offers a comprehensive AI chatbot ecosystem designed for businesses that need intelligent automation across multiple channels. Their product suite includes an AI Agent for front‑line support, an AI Copilot that drafts replies and assists agents, an AI Triage system that routes and tags tickets, an AI Chatbot for website integration, an AI Internal Chat for team collaboration, and an AI Email Writer for automating email drafts. For breweries, the AI Chatbot can be embedded on the website to answer questions about brewing processes, product availability, or event scheduling. The AI Triage can help route customer inquiries to the right department—be it sales, event booking, or support. Eesel.ai integrates with a wide range of platforms, including Zendesk, Confluence, Freshdesk, Google Docs, Slack, Shopify, and over 100 other apps. This breadth of integrations allows breweries to connect the chatbot to their existing CRM, ticketing, and e‑commerce systems. Pricing is not publicly listed; users are encouraged to contact the sales team for a custom quote based on the number of agents and required integrations. Eesel.ai’s modular approach and strong integration network make it a powerful alternative for breweries that require deep automation and cross‑platform connectivity.