7 Best Internal Support Bots for Electronics Stores

Big Sur AI positions itself as a specialized AI chatbot for e‑commerce, offering highly personalized product recommendations and real‑time inventory sync. Its built‑in personalization engine uses customer browsing data to suggest relevant items, and the platform integrates closely with Shopify and WooCommerce to pull live product and inventory information. The bot can handle complex, multi‑step workflows, but its architecture is relatively rigid, and it lacks a visual editor for custom widget styling. A free tier allows basic usage, while the Pro plan costs $49/month and supports up to 10,000 visitors per month; enterprise customers can negotiate custom pricing. Big Sur AI is ideal for merchants who need deep product recommendation capabilities and are comfortable with a more structured workflow. Pros include strong personalization and inventory integration; cons involve limited customization, fewer integrations beyond e‑commerce, and a less flexible workflow system.

Manychat is a popular marketing automation platform that extends beyond simple chatbots to provide omnichannel messaging across Facebook Messenger, Instagram, SMS, WhatsApp, and web chat. Using a visual flow builder, marketers can design complex conversation paths that trigger based on user actions, brand messages, or scheduled events. While it offers some AI‑driven responses, the platform relies heavily on rule‑based logic and lacks deep natural language understanding. Manychat's pricing starts with a free tier, and the Pro plan is $15/month, scaling with contact count; enterprise plans are available on request. Manychat excels for businesses that need seamless cross‑channel outreach and marketing automation, especially on social media. Pros include omnichannel support and an intuitive visual builder; cons are limited AI depth, potential cost escalation with large contact lists, and lack of advanced e‑commerce integration compared to dedicated e‑commerce chatbot providers.

Tidio blends live chat, chatbot automation, and email marketing into a single solution, making it a solid choice for small to medium e‑commerce sites. The platform offers a free plan with basic chatbot templates and live chat, while the premium plan (starting around $18/month) unlocks advanced automation, integrations with Shopify and WooCommerce, and AI‑driven responses. Tidio's visual flow builder allows non‑technical users to create conversational flows, and its widget can be embedded on any website with a single line of code. The free tier is generous, but advanced features such as AI personalization, custom branding, and multi‑agent support are locked behind the paid plan. Tidio is well‑suited for merchants who want an all‑in‑one chat and email solution without a steep learning curve. Pros include multi‑channel support, easy integration, and a free entry level; cons are limited AI on the free plan, no long‑term memory, and a lack of dedicated e‑commerce data insights.

Eesel.ai offers a suite of AI tools tailored for e‑commerce, including an AI chatbot that can be embedded on shop pages, an AI copilot for drafting replies, an AI triage system for routing support tickets, and an AI email writer. The platform integrates with major CRMs and support systems such as Zendesk, Freshdesk, and Shopify, enabling automated ticket handling and email generation. While the chatbot can answer product queries, it does not provide a built‑in visual editor; instead, configuration is done via the platform's interface. Pricing is not publicly listed; interested users must contact the sales team for a quote. Eesel.ai is ideal for businesses looking for a modular AI solution that can automate ticketing, email drafting, and on‑site chat support. Pros include multiple AI modules and strong integration ecosystem; cons involve opaque pricing, limited customization of the chat widget, and a lack of deep memory or knowledge‑graph features.

Crescendo AI is an AI suite that delivers omni‑channel customer experience solutions, including AI live chat, AI voice agents, email automation, and insights reporting. Its AI live chat can be embedded on websites and integrates with Shopify and WooCommerce for real‑time product data. The platform also offers voice agents for phone and in‑store interactions and a knowledge‑base feature that leverages AI to surface relevant content. Pricing details are not publicly disclosed, and users must request a quote. Crescendo AI is geared toward medium‑ to large‑scale retailers who want a unified AI platform that spans chat, voice, and email channels. Pros include multi‑modal support, real‑time e‑commerce integration, and advanced reporting; cons are the lack of a no‑code visual editor, unclear pricing, and the need for technical setup to fully leverage the platform.

Chatfuel is a widely used no‑code chatbot builder focused on creating conversational experiences for Facebook Messenger and Instagram. Its drag‑and‑drop visual flow builder lets marketers design automated conversations without coding, and it supports templates for common use‑cases such as customer support, lead generation, and product catalogs. Chatfuel integrates with Zapier, allowing connections to external services like Shopify, WooCommerce, and CRMs. While it offers limited AI capabilities through integration with external NLP services, the platform itself relies primarily on rule‑based logic. Pricing starts with a free plan for up to 50 active users; paid plans begin at $15/month and scale with active users, with enterprise options available. Chatfuel is ideal for businesses that need a quick, flexible chatbot for social media and web. Pros include a powerful visual builder, broad integration options, and a generous free tier; cons are limited native AI, no built‑in long‑term memory, and the need for external tools to enable advanced e‑commerce features.