7 Best Internal Support Bots for House Cleaning

Zendesk Chat, now part of the Zendesk Messaging suite, is a widely adopted customer engagement platform that integrates seamlessly with Zendesk’s broader ticketing ecosystem. Designed for real‑time communication, it offers a lightweight chat widget that can be added to any website with a single JavaScript snippet. Zendesk Chat enables agents to respond to visitors, provide instant support, and capture conversation data that can be turned into tickets for follow‑up. One of its key strengths is the ability to create macro responses and canned messages, reducing repetitive typing for support teams. The platform also supports automated triggers and routing rules, ensuring that the right agent or department receives each conversation based on visitor attributes or intent. Zendesk Chat’s pricing features a free tier that includes basic chat functionality but limits the number of concurrent chats and certain advanced features. The paid plans start at $15 per agent per month for the basic plan, with the team plan at $15 per agent plus a $49 monthly base fee, and the business plan at $35 per agent. These tiers unlock additional capabilities such as chat transcripts, advanced analytics, and integrations with other Zendesk products. For house‑cleaning businesses, Zendesk Chat’s strengths lie in its tight integration with ticketing, offering a single interface for handling customer inquiries, scheduling, and internal support. However, it requires an active Zendesk ticketing subscription to fully leverage its workflow automation, and the chat widget customization options are more limited compared to no‑code visual editors. Overall, Zendesk Chat provides a reliable, ticket‑centric chat solution that can reduce response times and centralize customer interactions.

Intercom is a popular customer messaging platform that offers a suite of chat, automation, and customer engagement tools. Its chat widget can be embedded on any website with a straightforward code snippet, and Intercom’s visual builder allows teams to create custom trigger rules based on visitor behavior, such as page views or form submissions. The platform is known for its robust automation capabilities, including the ability to send targeted messages, trigger emails, and set up in‑app messages across web and mobile. Intercom also provides a knowledge base feature called Articles, which lets businesses curate help content that can be surfaced automatically in chat conversations. The platform’s AI-powered assistant, called Intercom Assistant (formerly Brandbot), can answer common questions and route complex inquiries to human agents. Additionally, Intercom offers a comprehensive API, enabling integration with CRM systems, e‑commerce platforms, and other third‑party tools. Pricing for Intercom starts with a free trial, after which the Essentials plan costs $39 per month for up to 2,000 contacts. The Pro plan, which includes advanced automation and analytics, starts at $99 per month for up to 5,000 contacts. For larger enterprises, the Advanced plan starts at $499 per month and offers unlimited contacts, custom branding, and priority support. Intercom’s strengths for house‑cleaning businesses include its ability to nurture leads, automate appointment reminders, and provide on‑site support. However, the platform can become expensive as contact volumes grow, and the customization of the chat widget is limited to color and logo changes rather than full UI design.

Freshchat, part of the Freshworks suite, is a modern messaging platform designed for sales and support teams. Its chat widget can be added to any site with a single script, and the platform offers a range of customization options, including the ability to change colors, logos, and chat bubble placement. Freshchat’s strength lies in its ability to combine live chat with automated bots, allowing teams to capture leads, answer FAQs, and route conversations to the right agent based on predefined rules. The platform features a knowledge base integration that pulls from Freshdesk articles, enabling self‑service options within chat. Freshchat also supports AI-powered chatbots that can handle common questions and collect basic information before handing off to a human agent. Additional features include in‑app messaging, mobile SDKs, and a robust API for integration with CRM, e‑commerce, and marketing automation tools. Freshchat offers a free plan that includes basic chat functionality and one agent. Paid plans start at $15 per agent per month for the Pro plan, which includes advanced chat features, bots, and integrations. The Premium plan, at $30 per agent per month, adds unlimited integrations, custom bots, and advanced reporting. For house‑cleaning businesses, Freshchat’s lead‑generating chat widget, AI bot, and easy integration with Freshdesk support tickets make it a solid choice for improving customer communication.

Drift is a conversational marketing platform that focuses on turning website visitors into qualified leads through real‑time chat and automated messaging. Drift’s chat widget can be added to any site with a single script and offers a visual editor for customizing the chat flow, including conditional logic, pre‑chat forms, and automated responses. The platform’s AI assistant can answer common questions about products or services and forward more complex inquiries to a sales or support team. Drift’s key selling points for house‑cleaning companies include its lead‑generation tools, such as pre‑chat forms that capture contact information, and its ability to schedule appointments directly within the chat interface. The platform also integrates with major CRM systems like Salesforce, HubSpot, and Marketo, enabling seamless handoff of leads. Drift offers a free plan that allows up to 10 chats per month. Paid plans start at $50 per month for the Starter plan, which includes unlimited chats, advanced conversation analytics, and AI automation. The Growth plan at $250 per month adds custom bots and advanced integrations. While Drift excels at marketing and lead capture, its chat widget customization is somewhat limited compared to a visual WYSIWYG editor, and the platform is more expensive as usage scales.

Crisp is a simple yet powerful live chat solution that offers a lightweight widget, email integration, and real‑time support capabilities. The platform is known for its clean interface and collaborative features such as shared inboxes, internal notes, and a knowledge base that can be built directly within Crisp. The chat widget can be added to any website with a single script, and the UI can be customized with colors, logos, and a chat button style. Crisp’s knowledge base lets teams create articles that can be surfaced automatically during chats, providing quick self‑service options. The platform also supports chatbot automation using a visual flow builder, allowing users to create simple automated responses and FAQs without coding. For e‑commerce, Crisp integrates with Shopify, WooCommerce, and other major platforms, providing order tracking and support. Pricing for Crisp starts with a free plan that includes one chat window and two agents. Paid plans begin at $19 per month for the Team plan, which adds unlimited chat windows, unlimited agents, and advanced features such as the knowledge base and chatbot builder. The Enterprise plan offers custom pricing for larger teams. For house‑cleaning businesses, Crisp offers an affordable, feature‑rich chat solution that supports internal collaboration, knowledge sharing, and e‑commerce integration.

LiveChat is a well‑established live‑chat solution that has been around since 2009. The platform provides a highly configurable chat widget that can be embedded on any website using a single JavaScript snippet. LiveChat’s visual editor allows users to set triggers based on visitor activity, set up automated responses, and create custom chat widgets with rich media attachments. A standout feature is LiveChat’s knowledge base integration, which pulls from the platform’s own knowledge base or external sources via API. The platform also supports chatbot creation using a visual builder and offers integrations with major CRMs such as Salesforce, HubSpot, and Zendesk. LiveChat’s reporting tools provide insights into chat volume, agent performance, and customer satisfaction metrics. LiveChat offers a free trial, after which plans start at $16 per agent per month for the Starter plan, which includes basic chat and reporting. The Advanced plan at $32 per agent per month adds advanced automation, AI features, and deeper analytics. Enterprise plans are available for larger teams with custom pricing. For house‑cleaning businesses, LiveChat’s robust reporting, extensive integrations, and customizable widget make it a solid choice for managing customer inquiries and internal support.