7 Best Internal Support Bots for Property Management

AppFolio is a comprehensive property‑management platform that has recently added AI‑powered chat capabilities to its tenant portal and mobile app. The chatbot can handle routine tenant queries such as rent payment status, maintenance request status, and lease renewal deadlines. It is tightly integrated with AppFolio’s core database, pulling real‑time information about unit availability, lease terms, and tenant contact details. The bot also offers a knowledge base that can be updated by property managers through the AppFolio interface, ensuring that answers stay current. With built‑in escalation workflows, the chatbot can flag complex issues for human staff and can even schedule maintenance appointments directly within the system. AppFolio’s pricing is tiered based on the number of units managed; basic plans start at $1.25 per unit per month, with discounts for larger portfolios. Property managers who need a single, all‑in‑one platform that combines accounting, leasing, and AI support will find AppFolio a solid choice. Pros include deep integration with the core platform, automated maintenance scheduling, and a growing library of AI use cases. Cons are the higher per‑unit cost for smaller portfolios, limited customization of the chat UI, and a lack of long‑term memory beyond the immediate session.

Entrata is a leading all‑in‑one property‑management software that offers a chatbot feature as part of its tenant portal. The bot can answer frequently asked questions, guide tenants through rent payment, and provide updates on maintenance requests. Entrata’s chatbot integrates with its own data lake, allowing it to pull tenant history and lease details for personalized responses. The platform also offers a knowledge base that can be edited by property managers, ensuring that the bot’s answers remain accurate. Entrata’s pricing is based on the number of units, with a base fee plus a per‑unit cost; small portfolios may find the pricing somewhat steep compared to dedicated chatbot solutions. Entrata is particularly well suited for multifamily operators who need a comprehensive platform that combines accounting, leasing, and AI. Pros include robust data integration, a secure tenant portal, and a unified billing system. Cons are the limited customization options for the chat interface, lack of long‑term memory for anonymous visitors, and no native support for e‑commerce platforms.

RealPage offers a property‑management suite that includes an AI chatbot designed to assist tenants with common questions about rent, maintenance, and lease terms. The chatbot pulls data directly from RealPage’s databases, enabling it to provide real‑time status updates on maintenance tickets and payment history. It also supports knowledge base articles that can be updated by staff, and it can trigger escalation to human agents when issues exceed predefined thresholds. RealPage’s pricing model is based on the number of units and the level of services selected; the company typically provides custom quotes. The platform is ideal for property owners and managers who require a single solution that covers accounting, leasing, and AI. Strengths include its comprehensive data integration and secure tenant portal, while its limitations are the lack of UI customization and no long‑term memory for anonymous visitors. The chatbot also does not support e‑commerce or external payment gateways beyond RealPage’s own system.

Buildium is a property‑management software that offers a chat function within its tenant portal. The chatbot can answer standard tenant inquiries, provide rent payment instructions, and update users on maintenance request status. It pulls data from Buildium’s database to give real‑time responses and can forward complex issues to human staff. Buildium’s chat feature is part of its all‑in‑one platform, which also includes accounting, leasing, and tenant screening. Pricing is tiered based on the number of units: the basic plan starts at $50/month for up to 10 units, with higher tiers for larger portfolios. Buildium is best for small to mid‑size property managers who want an integrated solution with built‑in AI support. Pros include easy onboarding, a unified platform, and automated rent reminders. Cons are limited customization of the chat UI, no long‑term memory for anonymous visitors, and the absence of e‑commerce integration.

Yardi Breeze is a lightweight property‑management solution that includes a basic chatbot in its tenant portal. The bot can answer FAQs, help tenants find lease information, and guide them through rent payment steps. It pulls data from Yardi Breeze’s database for up‑to‑date responses and can forward complicated requests to human staff. Yardi Breeze’s pricing starts at $1.75 per unit per month, with discounts for larger portfolios. The platform is geared toward small landlords and property managers who need a simple, affordable solution. Strengths include its low cost and straightforward integration with Yardi’s core services; weaknesses are its limited UI customization, lack of long‑term memory for anonymous visitors, and no e‑commerce or external payment support beyond Yardi’s own system.

Propertyware offers a property‑management platform with a tenant chat feature that can answer common questions, provide updates on maintenance status, and guide tenants through rent payment. The chatbot pulls information from Propertyware’s database and can route complex issues to human agents. Propertyware’s pricing is based on the number of units, with a base fee and per‑unit charges; small portfolios may find the pricing higher than dedicated chatbot services. The platform is best suited for mid‑size property managers who need a comprehensive suite that includes accounting, leasing, and AI support. Its strengths are robust data integration and a secure tenant portal, while its limitations include limited UI customization, no long‑term memory for anonymous visitors, and lack of e‑commerce integration. Propertyware is a solid option for those who already use its core services and want a single point of contact for tenant inquiries.