7 Best LiveChat Alternatives for Real Estate Agencies

LiveChat is a long‑standing leader in the customer support space, known for its robust real‑time chat capabilities and deep integration ecosystem. The platform offers a clean, responsive chat widget that can be embedded on any website with a single line of code, and it includes a visual editor for basic styling such as colors, borders, and greeting messages. LiveChat’s strength lies in its comprehensive set of features for inbound and outbound messaging, including automated triggers, canned responses, and a knowledge base that can be populated with FAQs. The platform also supports integrations with popular CRM and e‑commerce tools, allowing agents to pull contact data directly into the chat. For real estate agencies, LiveChat can be used to capture leads from property listings, route inquiries to the appropriate agent, and provide instant answers to common questions about pricing, availability, and financing. The system’s reporting tools give agencies insights into chat volume, response times, and agent performance, helping to optimize support workflows. The base plan starts at $16.50 per user per month when billed annually, with higher tiers adding advanced features such as chat routing, team inboxes, and integrations with Salesforce, HubSpot, and Shopify. LiveChat also offers a free trial, making it easy for agencies to test the platform before committing. While LiveChat excels in reliability and a broad feature set, it can be expensive for agencies that need a large number of chat agents, and the platform’s knowledge base is limited to static FAQ content rather than dynamic, AI‑driven retrieval.

Intercom has positioned itself as a customer messaging platform that blends live chat, marketing automation, and help desk tools into a single interface. The chat widget is highly configurable, supporting customizable greetings, automated messages, and proactive pop‑ups that can be triggered by user behavior. Intercom’s strength is its ability to create targeted, personalized conversations through its user segmentation and behavioral triggers, which can be valuable for real estate agencies looking to nurture leads based on property interest or browsing patterns. For real estate, Intercom can be used to surface property details, schedule viewings, or provide mortgage calculators directly within the chat. The platform also includes a knowledge base feature that allows agents to create articles and FAQs that can be surfaced to users automatically. Additionally, Intercom’s integration with major CRMs and e‑commerce platforms means that contact data can be synchronized, providing a single source of truth for follow‑ups. Intercom starts at $39 per month for the basic plan, which includes one agent and limited features. The paid plans scale with the number of agents and add advanced automation, chat routing, and integrations. While Intercom offers robust marketing automation, it can be over‑engineered for agencies that only need basic chat functionality, and its pricing model can become expensive when scaling to a large team. Overall, Intercom is a solid choice for agencies that want an all‑in‑one messaging solution with strong marketing and automation capabilities, but it may offer more features than needed for purely conversational support.

Drift is a conversational marketing platform that focuses on driving sales conversations in real time. Its chat widget is designed for outbound lead generation, offering features like AI‑powered chatbots that qualify prospects, schedule meetings, and route leads to the appropriate sales rep. Drift’s visual builder allows users to create custom bot flows without coding, and the platform integrates with tools such as Salesforce and HubSpot to sync contact data. For real estate agencies, Drift can be employed to automate the initial qualification process for property inquiries, capture contact details, and schedule property showings directly from the chat. The platform also supports “fly‑by” chat experiences where a bot can collect basic information before passing the lead to a human agent. Pricing for Drift starts at $50 per month for the basic plan, which includes one bot and limited features. The paid plans add more bots, advanced AI capabilities, and integrations. Drift’s strengths lie in outbound lead generation and meeting scheduling, but the platform is less focused on providing a comprehensive knowledge base or internal support system, which can be a limitation for agencies that need robust self‑service content for buyers. Drift is best suited for agencies that prioritize proactive outreach and want a chatbot that can qualify and schedule leads efficiently.

Tidio is a lightweight live chat solution that combines real‑time chat, chatbots, and marketing automation in a single platform. It offers a simple setup process with a single script that can be added to any website, and the interface includes a visual editor for customizing colors, messages, and chatbot behavior. Tidio’s chatbots are powered by AI and can handle basic questions, route conversations, and collect contact information. Real estate agencies can use Tidio to answer common questions about property listings, schedule viewings, and capture leads that can be forwarded to a CRM. The platform also provides email notifications and integration with tools such as Zapier, which can automate further workflows. Tidio provides a free tier with limited features, and the paid plans start at $18 per month per user when billed annually. The paid options add more chatbot capabilities, unlimited chat history, and advanced integrations. Tidio is a cost‑effective choice for small agencies or solo agents who need a quick, easy‑to‑use chat solution with basic AI and marketing automation features.

Freshchat, part of the Freshworks suite, is a modern messaging platform designed for customer engagement. It offers a sleek chat widget that can be embedded on any website or integrated into mobile apps. Freshchat provides a visual editor for customizing the chat appearance, as well as features such as automated responses, canned replies, and a knowledge base for self‑service support. The platform is well‑suited for real‑estate agencies that want to provide instant answers to property inquiries, schedule appointments, and capture leads. Freshchat integrates with Freshsales, HubSpot, and other CRMs, allowing agents to sync contact data and follow up seamlessly. Freshchat’s pricing starts at $15 per user per month when billed annually, with higher tiers adding advanced automation, chat routing, and multi‑channel support. The platform also offers a free trial for agencies to evaluate its capabilities. Freshchat strikes a balance between affordability and functionality, making it a solid choice for agencies that need a reliable chat system with good integration options but do not require the full breadth of features offered by larger platforms.

Crisp is a lightweight, open‑source‑inspired live chat platform that focuses on simplicity and ease of use. The chat widget can be added to any website with a single script, and the interface includes a basic visual editor for customizing colors and greeting messages. Crisp offers real‑time messaging, automated bot responses, and the ability to send files or images during a conversation. For real estate agencies, Crisp can be used to answer quick questions about property listings, collect contact information, and provide basic support. The platform includes a knowledge base module where agents can upload FAQs and help articles, and it integrates with tools like Zapier to trigger actions such as adding leads to a CRM or sending follow‑up emails. Crisp offers a free tier that includes unlimited conversations and basic bot functionality. Paid plans start at $19 per month, adding advanced bot features, custom branding, and integrations with CRMs and marketing tools. Crisp is an excellent choice for agencies that prioritize simplicity, quick deployment, and a cost‑effective solution with the option to scale up as their needs grow.