7 Best LiveChat Alternatives for Resorts

LiveChat has long been a staple in the hospitality industry, offering a robust, user‑friendly chat solution that caters to businesses ranging from boutique inns to large resort chains. The platform’s intuitive interface allows hotel staff to manage conversations, assign tickets, and view real‑time visitor data—all from a single dashboard. LiveChat’s strength lies in its extensive integration ecosystem; it seamlessly connects with major booking engines, CRMs, and marketing tools, ensuring that guest information flows smoothly across the resort’s tech stack. Key functionalities include automated triggers that welcome guests, proactive chat invitations based on visitor behavior, and a powerful FAQ feature that pulls from an internal knowledge base. The platform also offers multilingual support, which is essential for resorts that attract international travelers. LiveChat’s mobile app for agents lets staff stay responsive even while on the move, and its reporting tools provide insights into agent performance and visitor satisfaction. Pricing is tiered: the Standard plan costs $16/month per agent, while the Growth plan is $30/month per agent. Both plans include core features such as chat transcripts, file sharing, and integrations, with the Growth plan adding advanced automation and reporting. Overall, LiveChat is well‑suited for resorts that need a proven, scalable chat solution with strong integration capabilities and a focus on customer support.

Zendesk Chat (formerly Zopim) offers a comprehensive live‑chat solution that fits seamlessly into the Zendesk customer support ecosystem. For resorts, Zendesk Chat provides a polished chat interface that can be embedded on booking pages, welcome pages, or support portals. The platform’s strengths include real‑time visitor monitoring, agent assignment rules, and a knowledge‑base integration that pulls FAQs directly into the chat. One of the biggest advantages is its integration with Zendesk’s ticketing system, enabling a single view of all guest interactions. The platform also offers a proactive chat feature that can trigger conversations based on visitor behavior, such as time spent on the rates page. Zendesk Chat supports multiple languages and offers a mobile app for agents, ensuring responsiveness across devices. Pricing tiers include Growth at $19/month per agent and Enterprise at $49/month per agent, with the Enterprise plan adding advanced automation, reporting, and priority support. Zendesk Chat is ideal for resorts that already rely on Zendesk for support or are looking for a chat solution that tightly integrates with a ticketing system.

Intercom is a versatile messaging platform that blends live chat with targeted marketing automation. For resorts, Intercom offers a flexible messenger that can be embedded on booking sites, property pages, or mobile apps. The platform excels in segmenting visitors based on behavior, allowing resorts to send personalized messages to guests who have shown interest in specific packages or amenities. Intercom’s key features include automated welcome messages, in‑app product tours, and a robust knowledge‑base that can surface FAQs and booking policies. The platform also supports email and push notifications, enabling a multi‑channel communication strategy. A notable strength is its integration with popular e‑commerce and CRM platforms, which allows resorts to sync guest data and track conversions. Pricing starts at $39/month per agent for the Essential plan, $99/month for Standard, and $159/month for Premium. Each tier offers a progressively richer set of automation, reporting, and support features. Resorts looking to combine live chat with marketing automation and customer segmentation will find Intercom a compelling choice.

Drift positions itself as a conversation‑centric platform that blends chat, email, and video. For resorts, Drift offers a conversational marketing focus, enabling property managers to capture leads and qualify potential guests in real time. The chat widget can be embedded on landing pages and booking portals, and the platform’s AI bots can triage inquiries, schedule tours, or provide instant pricing details. Drift’s strengths include its integration with major CRMs such as Salesforce and HubSpot, allowing seamless handoffs of qualified leads. The platform also offers a powerful workflow builder, enabling resorts to automate follow‑up emails or trigger internal notifications when a guest expresses interest in a particular package. Drift’s pricing is centered around its Conversational Marketing plan at $149/month and Outreach plan at $149/month, both of which include unlimited chat sessions and basic automation. While Drift excels at lead generation, it offers fewer native support features compared to dedicated helpdesk chat platforms.

Tidio combines live chat and chatbots in a single platform, offering resorts a cost‑effective way to engage visitors on booking pages or in‑property websites. The platform’s drag‑and‑drop chatbot builder allows non‑technical staff to create automated flows that answer common questions about rates, amenities, or room availability. Tidio’s key features include a multilingual chatbot, integration with email marketing tools like Mailchimp, and a knowledge‑base that can be synced via FAQs. The platform also offers a mobile app for agents, letting them respond to messages from their phones. Tidio’s pricing includes a free tier with basic chat features, a Plus plan at $18/month, and a Pro plan at $29/month, all billed per user. Tidio is an attractive option for small resorts or boutique hotels that need a simple, affordable chat solution with basic automation.

Olark offers a straightforward live chat solution that emphasizes real‑time communication and analytics. For resorts, Olark’s widget can be embedded on booking pages, promoting instant assistance with questions about rates, availability, or local attractions. The platform’s strengths include real‑time visitor tracking, automatic greeting messages, and a robust reporting dashboard that tracks visitor engagement and agent performance. Olark also supports integrations with major CRMs like HubSpot and Salesforce, allowing resorts to capture lead data directly into their existing systems. The platform’s mobile app ensures agents can respond to inquiries from anywhere. Olark’s pricing includes a Starter plan at $15/month and an Enterprise plan at $45/month, both billed per user. Resorts that prioritize easy setup and reliable analytics will find Olark to be a solid choice.