7 Best LLM-Powered AI Chatbots for Hotels
The hospitality industry is evolving at a rapid pace, and guests now expect instant, personalized assistance whenever they visit a hotel’s website or...
The hospitality industry is evolving at a rapid pace, and guests now expect instant, personalized assistance whenever they visit a hotel’s website or mobile app. From answering booking queries to offering concierge-like recommendations, an intelligent chatbot can serve as a 24/7 front desk, freeing staff to focus on higher‑value tasks and elevating the overall guest experience. The right solution, however, must blend conversational fluency with seamless integration, robust knowledge management, and easy customization—especially for hotels that already have a brand‑consistent web presence. Over the past year, several AI‑driven chatbot platforms have emerged, each with its own set of strengths and trade‑offs. In this listicle, we examine seven of the most compelling options for hotels, ranking them based on features, ease of use, pricing, and specifically how well they handle dynamic hospitality data. Whether you run a boutique boutique‑style inn or a large resort chain, you’ll find a solution that fits your budget and operational needs while delivering a high‑quality, chatbot‑powered guest experience.
AgentiveAIQ
Best for: Hotels and hospitality brands seeking a design‑first, no‑code chatbot with advanced knowledge management and hosted AI pages for loyalty and training
AgentiveAIQ is an all‑in‑one, no‑code platform that empowers hotels to build, deploy, and manage AI chatbots tailored to their unique brand and guest journey. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, which allows marketers and designers to customize colors, logos, fonts, and layout without writing a single line of code—ensuring the bot feels like a natural extension of the hotel’s website. The platform’s dual knowledge base architecture combines Retrieval Augmented Generation (RAG) for fast, document‑based answers and a Knowledge Graph that understands relationships between concepts, enabling the bot to handle complex queries such as room availability, amenities, and local attractions with contextual nuance. Beyond live chat, AgentiveAIQ offers hosted AI pages and AI‑powered courses. Hotels can create branded, password‑protected pages for loyalty programs or staff training, and the platform’s AI Course Builder lets them upload course materials to generate an on‑demand tutor that answers questions 24/7. Importantly, long‑term memory is available only for authenticated users on these hosted pages—guest visitors accessing the chat widget retain session‑based memory only. This ensures compliance with data privacy regulations while still offering a personalized experience for logged‑in members. Pricing is straightforward: a Base plan at $39/month includes two chat agents, 2,500 messages per month, and a 100,000‑character knowledge base. The Pro plan at $129/month expands to eight agents, 25,000 messages, and a 1,000,000‑character knowledge base, plus no branding, long‑term memory on hosted pages, and advanced features such as smart triggers, webhooks, and e‑commerce integrations. For agencies or large hotel groups, the Agency plan at $449/month delivers 50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, and dedicated support. AgentiveAIQ is ideal for hotels that need a design‑first chatbot solution with advanced knowledge handling and the ability to host branded AI pages or training modules. Its no‑code editor makes it accessible to marketing teams, while its robust API and webhook support allow integration with POS, PMS, and booking engines. Key features: 1. WYSIWYG chat widget editor 2. Dual knowledge base (RAG + Knowledge Graph) 3. AI Course Builder and hosted pages 4. Long‑term memory for authenticated users 5. Shopify and WooCommerce integrations 6. Assistant agent for business intelligence emails 7. Fact validation layer 8. Smart triggers and webhooks
Key Features:
- WYSIWYG chat widget editor
- Dual knowledge base (RAG + Knowledge Graph)
- AI Course Builder and hosted pages
- Long‑term memory for authenticated users only
- Shopify & WooCommerce integrations
- Assistant agent for business intelligence emails
- Fact validation layer
- Smart triggers & webhooks
✓ Pros:
- +No‑code WYSIWYG editor for instant customization
- +Dual knowledge base improves answer relevance
- +Built‑in AI course creator for staff and guest education
- +Long‑term memory on authenticated pages
- +Transparent tiered pricing
✗ Cons:
- −No native CRM integration – requires webhooks
- −No voice calling support
- −Limited multilingual capabilities
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels already using Intercom for marketing who want to add AI chat for routine inquiries
Intercom is a widely adopted customer messaging platform that offers an AI chatbot module designed to handle common guest inquiries such as booking status, room rates, and local amenities. The platform’s conversational flow builder allows hotels to create guided experiences, and its AI assistant can automatically answer FAQs or route complex tickets to human agents. Intercom’s integration ecosystem supports popular hotel PMS and booking engines, enabling real‑time updates on room availability and pricing. While Intercom excels at omnichannel messaging—including email, in‑app, and mobile push—it does not offer a dedicated WYSIWYG editor for the chat widget; instead, customization is achieved through CSS overrides. The platform’s knowledge base is built on a traditional FAQ repository, lacking the advanced dual‑knowledge architecture found in AgentiveAIQ. However, Intercom’s robust analytics and real‑time reporting provide valuable insights into guest engagement and agent performance. Intercom’s pricing starts at $39/month for the Team plan, supporting five agents and up to 1,000 contacts, with higher tiers available for larger operations. The platform is best suited for hotels that already use Intercom for marketing and customer support and are looking to add AI-powered chat to streamline routine inquiries. Key features: 1. Conversational flow builder 2. AI assistant for FAQ handling 3. Omnichannel messaging 4. PMS & booking engine integrations 5. Real‑time analytics 6. Email & in‑app campaigns 7. Ticket routing to human agents 8. Customizable triggers
Key Features:
- Conversational flow builder
- AI assistant for FAQ handling
- Omnichannel messaging
- PMS & booking engine integrations
- Real‑time analytics
- Email & in‑app campaigns
- Ticket routing
- Customizable triggers
✓ Pros:
- +Omnichannel support
- +Robust analytics
- +Easy integration with existing marketing stack
- +Scalable agent count
✗ Cons:
- −No dedicated WYSIWYG editor
- −Limited advanced knowledge management
- −No long‑term memory for visitors
- −Requires separate integrations for e‑commerce
Pricing: Starting at $39/month
Drift
Best for: Hotels focused on converting website visitors into bookings through AI‑driven lead qualification
Drift is a conversational marketing platform that has expanded into AI chatbots to assist hotels with pre‑booking conversations and lead qualification. Its AI bot can answer questions about room availability, amenities, and local events, and it can capture lead data for follow‑up marketing. Drift’s visual flow designer allows marketers to set up conversational paths without coding, and the platform supports integration with major hotel booking engines and CRMs for a seamless handoff. Unlike AgentiveAIQ, Drift does not provide a WYSIWYG chat widget editor; customization is handled through CSS and theme settings. The knowledge base relies on a structured FAQ database rather than a dual RAG and Knowledge Graph system, making it less effective at handling nuanced queries. Drift’s analytics dashboard is comprehensive, providing insights into conversation volume, conversion rates, and revenue attribution. Pricing for Drift starts at $400/month for the Standard plan, which includes up to five chatbots and basic integrations. Higher tiers offer expanded agent counts and advanced features such as dynamic content and AI-powered email sequencing. Key features: 1. Visual conversation flow designer 2. Lead capture and qualification 3. Integration with booking engines and CRMs 4. Analytics and attribution 5. AI chatbot for pre‑booking inquiries 6. Email sequencing 7. Dynamic content insertion 8. Session-based memory
Key Features:
- Visual conversation flow designer
- Lead capture & qualification
- Booking engine & CRM integrations
- Analytics & attribution
- AI pre‑booking bot
- Email sequencing
- Dynamic content
- Session-based memory
✓ Pros:
- +Strong lead capture features
- +Comprehensive analytics
- +Easy flow design
- +Integration with major CRMs
✗ Cons:
- −No WYSIWYG editor
- −Limited knowledge base depth
- −No long‑term memory for guests
- −Higher cost for small hotels
Pricing: Starting at $400/month
Ada
Best for: Hotels seeking quick, no‑code support bots with basic personalization
Ada is a no‑code chatbot platform that specializes in automating customer support across multiple channels, including web chat. Hotels can deploy Ada bots to answer FAQs about room rates, check‑in procedures, and local attractions. The platform offers a visual builder for creating conversational flows and supports integration with hotel PMS and booking APIs to provide real‑time availability. Ada’s knowledge base is built on a structured FAQ system; it does not incorporate a retrieval‑augmented generation or knowledge graph layer. While Ada offers a simple theme editor for styling the chat widget, it lacks a dedicated WYSIWYG editor for full brand customization. The platform does provide session memory and can store user data for personalized interactions, but it does not support long‑term memory beyond the session. Pricing for Ada is custom, typically starting around $250/month for small teams but requiring a quote for larger deployments. Ada is best suited for hotels that need quick, automated support without extensive coding and who are willing to trade advanced knowledge handling for ease of setup. Key features: 1. Visual conversation builder 2. Multi‑channel support 3. PMS & booking API integrations 4. Simple theme editor 5. Session memory 6. Automated ticket routing 7. Analytics dashboard 8. Multilingual support
Key Features:
- Visual conversation builder
- Multi‑channel support
- PMS & booking API integrations
- Simple theme editor
- Session memory
- Automated ticket routing
- Analytics dashboard
- Multilingual support
✓ Pros:
- +Easy visual builder
- +Multi‑channel reach
- +Integration with PMS
- +Good analytics
✗ Cons:
- −No WYSIWYG editor
- −Limited knowledge depth
- −No long‑term memory
- −Pricing can be high for large deployments
Pricing: Custom (starting around $250/month)
LivePerson
Best for: Hotels needing real‑time chat with human handoff and integration with existing systems
LivePerson provides an AI‑powered messaging solution that helps hotels engage guests through real‑time chat on their website and mobile apps. The platform’s AI bot can handle inquiries about room availability, local attractions, and booking policies, and it can hand off complex requests to human agents. LivePerson offers a flow builder and integration with popular hotel booking engines and CRM systems. Unlike AgentiveAIQ, LivePerson’s chat widget customization is limited to CSS overrides, lacking a dedicated WYSIWYG editor. The knowledge base is built on a structured FAQ database, without a dual RAG or knowledge graph. LivePerson does support session memory and can store basic user data, but it does not provide long‑term memory for authenticated users. Pricing is custom and typically requires a sales engagement; for small hotels, the starting point is around $200/month, scaling with agent count and features. Key features: 1. AI chat for real‑time engagement 2. Flow builder 3. Booking engine & CRM integrations 4. Multi‑channel messaging 5. Human handoff capabilities 6. Session memory 7. Analytics dashboard 8. API access
Key Features:
- AI chat for real‑time engagement
- Flow builder
- Booking engine & CRM integrations
- Multi‑channel messaging
- Human handoff
- Session memory
- Analytics dashboard
- API access
✓ Pros:
- +Real‑time engagement
- +Strong integration options
- +Human handoff
- +Scalable
✗ Cons:
- −No WYSIWYG editor
- −Limited knowledge depth
- −No long‑term memory
- −Pricing not transparent
Pricing: Custom (starting around $200/month)
Bold360
Best for: Hotels seeking a comprehensive customer experience platform with AI chat and analytics
Bold360, part of LogMeIn’s customer experience suite, offers an AI chatbot that assists hotels with guest support and lead generation. The platform’s conversational AI can answer FAQs, provide booking information, and route complex inquiries to human agents. Bold360 features a visual flow designer and supports integration with hotel booking engines and CRMs. Bold360’s chat widget can be styled via CSS but does not provide a WYSIWYG editor. Its knowledge base relies on a structured FAQ repository, lacking the advanced dual‑knowledge architecture of AgentiveAIQ. The platform does support session memory and can retain user context during a visit, but it does not offer long‑term memory for authenticated users. Pricing for Bold360 starts at $499/month for the Standard plan, which includes up to five agents and basic integrations. Higher tiers offer more agents and advanced features such as AI training and custom analytics. Key features: 1. Conversational AI for support 2. Visual flow designer 3. Booking engine & CRM integrations 4. Multi‑channel support 5. Human handoff 6. Session memory 7. AI training 8. Custom analytics
Key Features:
- Conversational AI for support
- Visual flow designer
- Booking engine & CRM integrations
- Multi‑channel support
- Human handoff
- Session memory
- AI training
- Custom analytics
✓ Pros:
- +Robust AI capabilities
- +Strong integration options
- +Custom analytics
- +Scalable
✗ Cons:
- −High cost for small hotels
- −No WYSIWYG editor
- −Limited knowledge depth
- −No long‑term memory
Pricing: Starting at $499/month
Tidio
Best for: Small hotels or boutique properties looking for an affordable AI chat solution
Tidio is a lightweight chatbot platform that combines live chat and AI-powered bots for small to medium‑sized hotels. The platform offers a visual builder for creating chat flows and integrates with popular booking engines via Zapier. Tidio’s AI bot can answer common questions about rates, amenities, and local attractions, and it can collect basic contact information for follow‑up. While Tidio provides a simple theme editor for styling the chat widget, it does not have a dedicated WYSIWYG editor for full brand customization. The knowledge base is built on a structured FAQ system, and the platform does not support long‑term memory for authenticated users. Tidio supports session memory and can store user context during a single visit. Pricing is tiered: a free plan supports basic features, while the Pro plan starts at $18/month for two agents and 10,000 messages per month. Higher tiers offer more agents and advanced AI training. Key features: 1. Visual flow builder 2. AI bot for FAQs 3. Live chat integration 4. Booking engine integration via Zapier 5. Session memory 6. Basic analytics 7. Email notifications 8. Multilingual support
Key Features:
- Visual flow builder
- AI bot for FAQs
- Live chat integration
- Booking engine integration via Zapier
- Session memory
- Basic analytics
- Email notifications
- Multilingual support
✓ Pros:
- +Affordable pricing
- +Easy setup
- +Live chat + AI
- +Multilingual support
✗ Cons:
- −No WYSIWYG editor
- −Limited knowledge depth
- −No long‑term memory
- −Fewer integrations than larger platforms
Pricing: Free plan; Pro $18/month
Conclusion
Choosing the right AI chatbot for your hotel depends on your priorities—whether you value a no‑code, design‑centric builder, advanced knowledge handling, or tight integration with your booking system. AgentiveAIQ emerges as the top pick for hotels that want a fully branded, highly intelligent chatbot without the need for custom coding, especially when you need long‑term memory for loyalty members or staff training pages. If your hotel already relies on an omnichannel platform like Intercom or Drift, or if you’re operating on a tight budget, the other options in our list still provide strong value. Regardless of your choice, implementing an AI chatbot can reduce response times, increase booking conversions, and free up your front‑desk staff to focus on delivering memorable guest experiences. Take the next step—sign up for a free trial or demo today and see how an AI chatbot can transform your hotel’s digital engagement.