7 Best ManyChat Alternatives for Hotels
Running a hotel or a chain of properties isn’t just about keeping rooms booked; it’s also about delivering a seamless guest experience from the...
Running a hotel or a chain of properties isn’t just about keeping rooms booked; it’s also about delivering a seamless guest experience from the moment a potential traveler lands on your website to the moment they check out. Modern travelers expect instant answers, personalized recommendations, and a frictionless booking flow. Chatbots have become a cornerstone of this digital hospitality ecosystem, allowing hotels to engage guests 24/7, answer FAQs, recommend local attractions, upsell room upgrades, and even handle pre‑check‑in tasks. ManyChat has been a popular choice for hospitality marketers, but its focus on Facebook Messenger limits its reach across a hotel’s own site and other channels. Fortunately, a range of powerful alternatives exist that cater to the unique needs of the hospitality industry. From robust no‑code editors and deep knowledge‑base integration to AI‑driven courses and hosted pages, these platforms empower hotel teams to create conversational experiences that feel personal, brand‑consistent, and scalable. Below, we break down the top seven ManyChat alternatives tailored for hotels, highlighting what makes each solution stand out and how they can help your property capture leads, increase bookings, and improve guest satisfaction.
AgentiveAIQ
Best for: Hotels seeking a fully branded, no‑code chatbot with advanced knowledge‑base and AI tutoring capabilities
AgentiveAIQ is a no‑code AI chatbot platform built with the hospitality sector in mind. Its flagship feature is a WYSIWYG chat widget editor that lets hotel marketers design fully branded chat experiences—adjusting colors, logos, fonts, and layout—without touching a line of code. The platform’s dual knowledge‑base system combines Retrieval-Augmented Generation (RAG) for precise fact‑retrieval from uploaded documents and a Knowledge Graph that captures relationships between concepts, enabling nuanced, context‑aware conversations that can answer complex guest queries about room amenities, local events, or booking policies. Beyond on‑site chat, AgentiveAIQ offers hosted AI pages and AI‑powered courses. These standalone, password‑protected pages allow hotels to provide rich, interactive content such as virtual tours, loyalty program guides, or pre‑check‑in instructions. When users log in, the system offers persistent, long‑term memory, remembering guest preferences and past interactions across sessions. However, for anonymous visitors using the website widget, memory is session‑based only. The AI Course Builder lets hotel staff create custom tutorials that the chatbot can tutor guests in real time, boosting engagement and reducing support load. AgentiveAIQ’s pricing is transparent: a Base plan at $39/month includes two chat agents and 2,500 messages/month, while the most popular Pro plan at $129/month expands to eight agents, 25,000 messages, 1,000,000 characters in the knowledge base, five secure hosted pages, and removes the brand watermark. The Agency plan at $449/month supports 50 agents and 100,000 messages, with 10,000,000 characters and 50 hosted pages, and offers dedicated account management. Ideal for hotels looking for a fully customizable, no‑code chatbot solution that integrates deep knowledge bases and AI tutoring, AgentiveAIQ delivers a brand‑consistent conversational interface while keeping costs predictable and scalable.
Key Features:
- WYSIWYG no‑code chat widget editor
- Dual knowledge‑base: RAG + Knowledge Graph
- AI Course Builder & hosted AI pages
- Long‑term memory on authenticated hosted pages only
- Modular prompt engineering with 35+ snippets
- Assistant Agent for background business intelligence
- Shopify & WooCommerce integrations
- Fact validation layer to reduce hallucinations
✓ Pros:
- +Full brand customization without code
- +Deep knowledge‑base integration
- +Persistent memory for logged‑in users
- +Transparent tiered pricing
- +Built‑in e‑commerce data access
✗ Cons:
- −No native CRM integration
- −No voice or SMS channels
- −Limited to text‑based interactions
- −Requires separate login for memory features
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Tidio
Best for: Hotels looking for a combined live‑chat and chatbot solution with marketing automation
Tidio blends live chat, chatbot automation, and marketing tools into a single platform, making it a versatile choice for hotels that need to engage visitors across multiple touchpoints. The platform offers a visual chatbot builder with drag‑and‑drop blocks, allowing teams to create conversational flows without technical expertise. Tidio’s AI chatbots can answer FAQs, guide guests through room selection, and even provide real‑time availability checks by integrating with booking engines. The live chat feature enables instant support, while the chatbot can handle high‑volume inquiries during peak booking periods. Tidio also provides a range of marketing automation tools: email campaigns, targeted pop‑ups, and visitor segmentation based on behavior. Hotels can trigger automated sequences—such as sending a confirmation email after a booking or a follow‑up message requesting a review—directly from the platform. The service integrates with major e‑commerce and CMS platforms, including Shopify, WooCommerce, WordPress, and Zapier, which simplifies data flow between the chatbot and existing hotel management systems. Pricing for Tidio is tiered: a free plan includes basic live chat and chatbot features for one agent. Paid plans start at $15/month for the Basic tier (two agents, 3,200 messages, and limited integrations) and increase to $35/month for the Pro tier (five agents, 10,000 messages, advanced integrations). For larger operations, the Premium plan at $75/month supports up to 10 agents and 25,000 messages per month. Tidio is ideal for hotels that require a mix of live chat and AI automation, especially those already using e‑commerce platforms for booking or ancillary sales.
Key Features:
- Drag‑and‑drop chatbot builder
- Live chat + AI chatbot hybrid
- Email and pop‑up marketing automation
- Integration with Shopify, WooCommerce, WordPress, Zapier
- Visitor segmentation and targeted messaging
- Multilingual support
- Chatbot analytics dashboard
✓ Pros:
- +Easy to set up
- +Strong integration ecosystem
- +Affordable entry‑level plan
- +Built‑in marketing tools
- +Scalable pricing
✗ Cons:
- −Limited advanced AI features compared to dedicated platforms
- −No persistent memory across sessions
- −Analytics may require additional setup
- −No native CRM integration
Pricing: Free plan; Basic $15/month; Pro $35/month; Premium $75/month
SendPulse
Best for: Hotels seeking a unified communication platform across chat, email, SMS, and push notifications
SendPulse offers a comprehensive suite of communication tools that combine chatbots, email, SMS, and push notifications into a single platform. For hotels, the live‑chat feature can be embedded on the property website, while the chatbot can answer booking questions, suggest nearby attractions, or provide pre‑check‑in instructions. SendPulse’s chatbot builder includes pre‑configured templates for hospitality scenarios, and the platform allows custom scripting for more advanced flows. Beyond chat, SendPulse excels at multi‑channel marketing automation. Hotels can send personalized email campaigns, SMS alerts for special offers, and web push notifications for last‑minute deals—all triggered by chatbot interactions or booking events. The platform integrates with popular e‑commerce platforms such as Shopify and WooCommerce, as well as with Zapier and other APIs, enabling seamless data transfer between the chatbot and the hotel’s reservation system. SendPulse offers a free plan with basic features (up to 500 contacts). Paid plans start at $25/month for the Starter tier (up to 2,000 contacts, 10,000 messages, and basic automation) and go up to $75/month for the Premium tier (up to 10,000 contacts, 50,000 messages, and advanced integrations). For very large contact lists, custom pricing is available. SendPulse is a solid choice for hotels that want an all‑in‑one communication platform that covers chat, email, SMS, and push notifications, with the flexibility to automate multi‑channel engagement.
Key Features:
- Live chat and AI chatbot integration
- Email, SMS, and web push notifications
- Automation workflows across channels
- Pre‑configured hospitality templates
- Zapier and API integrations
- Contact segmentation
- Analytics dashboard
- Multilingual support
✓ Pros:
- +All‑in‑one channels
- +Robust automation features
- +Scalable contact list options
- +Easy integration with e‑commerce
✗ Cons:
- −Free plan limited to 500 contacts
- −Learning curve for complex automation
- −No native CRM built‑in
- −Limited chat customization compared to dedicated chatbot platforms
Pricing: Free plan; Starter $25/month; Premium $75/month; Custom quotes for larger lists
Respond.io
Best for: Hotels looking to capture leads from social media and unify messaging across channels
Respond.io is a multi‑channel messaging platform that aggregates conversations from social media, messaging apps, and websites into a single inbox. For hotels, it offers the ability to capture leads directly from Facebook Ads, Instagram, WhatsApp, and the hotel website. The platform’s chatbot builder allows hotels to create automated flows that can answer booking queries, provide rates, and direct guests to the reservation system. A key feature of Respond.io is its integration with popular payment and booking platforms, enabling hotels to process payments, manage reservations, and sync guest data without leaving the platform. It also offers automated email and SMS notifications based on conversation triggers, making it easy to follow up with potential guests. The platform includes a visual workflow editor, pre‑built templates, and the ability to connect to external CRMs via Zapier. Respond.io offers a free trial and paid plans starting at $19/month for the Starter tier (up to 3 agents, 10,000 messages, basic integrations) and scaling up to $49/month for the Premium tier (up to 10 agents, 30,000 messages, advanced integrations). Larger enterprises can request custom pricing. Respond.io is best suited for hotels that need a unified inbox for multiple messaging channels and automated lead capture from social media ads.
Key Features:
- Unified inbox for Facebook, Instagram, WhatsApp, and web
- Chatbot builder with visual workflow editor
- Lead capture from social media ads
- Payment and booking platform integrations
- Automated email and SMS notifications
- Zapier integration
- Pre‑built templates
- Multi‑agent support
✓ Pros:
- +Strong social media integrations
- +Easy lead capture
- +Visual workflow editor
- +Scalable agent limits
✗ Cons:
- −Limited advanced AI customization
- −No built‑in chat widget customization
- −Learning curve for workflow design
- −Pricing may increase with higher message volumes
Pricing: Starter $19/month; Premium $49/month; Custom quotes for larger needs
Capacity
Best for: Large hotel chains needing an enterprise‑grade contact center across multiple channels
Capacity is an AI‑powered contact center platform that focuses on delivering self‑service across multiple channels, including chat, voice, email, and web. For hotels, Capacity can be used to create a chatbot that answers booking questions, provides local recommendations, and guides guests through the check‑in process. The platform offers advanced knowledge‑base integration, allowing hotels to maintain a repository of FAQs, policies, and promotional content. Capacity also provides real‑time analytics, sentiment analysis, and workforce management tools, helping hotel staff monitor chatbot performance and intervene when necessary. The platform integrates with popular reservation systems and CRM solutions via APIs, ensuring data consistency across channels. Pricing for Capacity is not publicly listed; hotels need to contact the sales team for a custom quote based on the size of their operation and required channels. Capacity is ideal for hotels that require a comprehensive, enterprise‑grade contact center solution that spans chat, voice, and email, and that need detailed analytics and workforce management.
Key Features:
- Multi‑channel self‑service (chat, voice, email, web)
- Advanced knowledge‑base integration
- Real‑time analytics and sentiment analysis
- Workforce management tools
- API integrations with reservation systems
- Scalable to large enterprises
- Customizable workflows
- Robust reporting
✓ Pros:
- +Comprehensive multi‑channel support
- +Advanced analytics
- +Scalable to enterprise size
- +Customizable workflows
✗ Cons:
- −No public pricing, requires sales contact
- −Limited to enterprise-level budgets
- −Learning curve for setup
- −No native chatbot branding options
Pricing: Contact for quote
OnlySocial
Best for: Hotels focused on social media marketing that want to integrate with chatbot tools
OnlySocial is a social media management platform that helps hotels schedule posts, analyze performance, and engage with audiences across multiple networks. While its core focus is not chatbot development, OnlySocial offers a suite of automation tools that can complement a hotel’s existing chatbot strategy. For example, the platform can schedule automated posts that trigger chatbot conversations, or use its RSS feed integration to push real‑time updates to a hotel’s Facebook page, where a chatbot can engage visitors. The platform includes features such as auto‑watermarking, scheduling & reposting, and a visual composer to create engaging content. OnlySocial also provides analytics dashboards that track engagement, follower growth, and post reach. It supports integrations with popular CMS and e‑commerce platforms, allowing hotels to pull product or room data and embed it into social posts. OnlySocial’s pricing is not publicly listed; hotels should contact the sales team for a custom quote based on the number of accounts and required features. OnlySocial is suitable for hotels that want to streamline social media content creation and scheduling, and that are looking to pair these efforts with an existing chatbot for cross‑channel engagement.
Key Features:
- Social media scheduling and reposting
- Auto‑watermarking and content composer
- RSS feed integration
- Analytics dashboard
- CMS and e‑commerce integrations
- Multi‑account management
- Custom branding options
- Cross‑platform posting
✓ Pros:
- +Robust scheduling features
- +Easy content creation
- +Cross‑platform posting
- +Analytics insights
✗ Cons:
- −No native chatbot functionality
- −Pricing not publicly disclosed
- −Limited to social media, not chat channels
- −Requires separate chatbot platform
Pricing: Contact for quote
Chatfuel
Best for: Hotels focusing on Facebook and WhatsApp communication
Chatfuel is a no‑code chatbot builder that has been popular among hospitality brands for creating conversational experiences on Facebook Messenger, Instagram, and WhatsApp. The platform offers a visual flow builder, pre‑built templates for booking, FAQ, and lead capture, and integration with booking engines and CRMs via Zapier. Hotels can use Chatfuel to set up a virtual concierge that answers questions about room availability, local attractions, and hotel amenities. Chatfuel supports various integrations such as Google Sheets, Stripe, and Twilio, allowing hotels to process payments, store booking data, and send SMS notifications. The platform also offers AI that can understand basic intents and provide contextual responses. While Chatfuel is primarily focused on messaging apps, it provides a web widget that can be embedded on the hotel website. Pricing for Chatfuel is tiered: a free plan allows basic chatbot features; the Pro plan starts at $15/month for up to 1,000 subscribers, and the Premium plan at $50/month supports unlimited subscribers and advanced integrations. Chatfuel is a good option for hotels that rely heavily on Facebook and WhatsApp for guest communication and need a quick, no‑code solution.
Key Features:
- Visual flow builder
- Pre‑built hospitality templates
- Integration with Zapier, Stripe, Twilio
- AI intent recognition
- Web chat widget support
- Facebook, Instagram, WhatsApp integration
- Subscriber management
✓ Pros:
- +Easy setup
- +Strong messaging app integration
- +Affordable plans
- +AI intent handling
✗ Cons:
- −Limited to messaging platforms
- −No deep knowledge‑base integration
- −No persistent memory across sessions
- −Less customization for web chat widgets
Pricing: Free; Pro $15/month; Premium $50/month
Conclusion
Choosing the right chatbot platform can transform how your hotel engages with guests, turns inquiries into bookings, and delivers personalized service at scale. Whether you need a fully branded, no‑code solution with deep knowledge‑base capabilities, or a versatile platform that blends live chat with email and SMS, the options above cater to a range of budgets and technical skill levels. AgentiveAIQ stands out as the Editor’s Choice for its comprehensive feature set tailored to hospitality, while platforms like Tidio, SendPulse, and Respond.io offer robust multi‑channel capabilities that can complement a hotel’s existing communication strategy. Ultimately, the best choice depends on your specific needs: the volume of guest interactions, preferred communication channels, and the level of customization you require. Take advantage of free trials or demo offers, evaluate each platform against your hotel’s objectives, and let the right chatbot become a seamless extension of your brand.